Best Water Heating in Phoenix AZ

I had such a great experience with Hero Home Services! From setting my appointment with Janette ( the day after Christmas) . They arrived early and took the time to help me call the insurance company when I wasn't sure how to handle the situation I was in. Albert was AMAZING! He helped diagnose the problem, gave me great advice on how to get my repairs fixed and what steps I needed to take to get the help I need. Chris was quick to arrive with the camera for the sewer line and they were able to identify where the issue is. I cannot say enough good things about how much they helped me formulate a plan and set my anxious mind at ease. They have great work ethic and are VERY transparent about pricing which is very important to me. I Highly recommend them. They genuinely care and want to help. Awesome customer service!

Two stars because you were one of the few companies open over the holiday weekend who could help me with my septic problem. The rest was just awful. I called for an appointment on a Sat morning hoping they could come out that day as it was a pretty urgent situation. My septic needed assessed because all my toilets, sinks, and showers couldn’t drain. I was told they couldn’t get to me until the next day. They said they would call in the morning to say when they were coming out. Around 11 AM, I called them and was told that they did have my info down but I shouldn’t have been told someone could come because no one was available. Customer service wasn’t at all apologetic and were very off putting. They again said they would call the next morning to say when they would be coming out. I even received a text confirmation this time. The next day, I finally got a call from them at 2:15 pm. Ridiculous. I informed them that I had already contacted another company (Best Way) and they were almost finished with the job.

We had a significant problem in our retail space, toilets were backing up, and water coming up in our break room. Our technician worked on it and worked on it until he got it resolved, which meant doing 500 feet down the line to ultimately clear it. Our plumber, Terrill, was super communicative at every step, when the problem wasn’t resolved after the first visit him mediately returned. He was outstanding.This was also the only plumbing organization in the area I could find to come out the same day. I would absolutely use them again