Best Repair Remodel in Phoenix AZ

(Translated by Google) Extraordinary Very professional service Friendly and very clean

(Original)
Extraordinario Servicio muy profesional Amables y muy limpios

Needed toilet reset and called around for pricing. Not many services would give an over-the-phone price.

Hero Home Services gave me a fixed price that was $150 less than another estimate received.

Manny from Hero came out a couple hours after I first called in.

Manny did an excellent job. He was fast, professional, friendly, and knowledgeable.

Manny informed me that for future calls to Hero Home Services he would be assigned as my repair tech which is great to know the quality of service I'll receive.

I'm happy to have found a fast, reliable, reasonably priced repair service.

Amazing experience with this company. They were professional and respectful of our property and ourselves. They explained the process and the cost before doing any work. They were thorough and completed their job, very efficiently, and on time with what the job in tailed. I would definitely recommend this company and we would use this company in the future if need be.

I am out of state landlord who was told continuously that the problem was being fixed however every two days the sewage backed up again. My tenants and neighbors confirmed that the worker went across the street to another neighbor to look at a problem on my GPS tracked and billed time while doing little for my problem. I lost a months rent, had crying tenants, was promised a copy of the camera viewed tape of the problem which was never received. When I pushed for this - they then said suddenly we couldn't do it as we didn't have the right camera (!???!) and then expected to get paid for doing NOTHING! I don't care how owner Dave wants to spin this - every word is true. Own up to your inept workers and bogus information that you supplied.I was being taken advantage of as owner Dave knew I was out of state. The very 1st appt the worker did not show up and then claimed my tenant wasn't home, who emphatically denied this, then when they did show up- I rcvd vague information and they obviously did not know or care to know what the problem was as after each visit within 2 days it backed up again. After weeks of this, I called another plumber who was there and had the issue fixed in 3 DAYS! This biz is run by a guy who takes advantage and had the nerve to send a bill that I never signed a contract for to collections. CONSUMER BEWARE. My tenants and neighbors said these guys were an absolute joke and after dealing with another plumber WHO WAS PROMPTLY PAID IN FULL - I tell you to run!

Steven took time to really examine my issues in both directions. He assessed that the main issue I had was outside, and their core business product is for inside. He collaborated with his team, and a 2nd person will come out to validate what it will take to address the outside issues.
The Number Flow product seems great (Steven showed me a sample). I will hang onto the bid for the inside work and likely go with that in the future.
The company culture seems very customer focused. No up-sell or hard sell tactics, just good data and respect, with a good product and process to back it up.

Everyone I spoke with was nice and professional. They told me a time frame and that I’d get a call when the plumber was on his way, and they followed through. The plumber was so friendly and quickly replaced my toilet. He even looked at another issue before he left and offered several solutions for me to decide how to handle things later. I would highly recommend them! I don’t plan to use any other plumber from now on