Best Hvac Repair And Service in Phoenix AZ

I had another company come to snake my drain because the toilets and tubs were backed up. They charged me $245 and said I'd need another procedure that would cost $600. Two weeks later, the toilets and tubs were backed up.

I called Hero Home Services. Joel came out and ran a snake through the drain. But, instead of calling it a job done, he called Jose in to send a camera down to see what the problem was. There was minimal grease build up (so the other companies $600 procedure would have been unnecessary.) But, the main sewer line sagged. I called the city of Goodyear and Jose talked to them.

Joel and Jose were joined by Alex (the manager) who all talked to the Goodyear workers. I pressed Jose for an estimate on how much the repairs would cost. I promised I would not hold him to the amount. I went in and sank into a depression wondering where I would get the enormous amount of money that it might cost. After some discussion, Jose, Alex and the city of Goodyear agreed it was a city problem and Goodyear would take care of the repair costs.

Hero Home Services went so far beyond what I expected that it's jaw-dropping. I cannot say enough good things about them or how much I appreciate them handling the city workers. They stayed for over 2 hours getting everything settled. Joel, Jose and Alex didn't do just what I asked, but they identified the problem and they found a resolution. They did all this work for $59.

Having used them 5 or 6 times before, I was comfortable calling to have my toilet shut off hose and leveler replaced. I informed the girls who take the information of the issues to be addressed during the call. The technician arrived on time. He said he could replace the shut off hose but did not have the parts for my Kohler toilet. He arrived at 9 am. He made the offer to order the parts and schedule another appointment. I declined stating that I told the office what was the issue and I expected parts to be available, especially since they assured me that the technician has parts in the truck. He replaced the shut off hose. The cost was $230.00 dollars. A bit outrageous for 1/2 hour of work and he only replaced the connector and not the entire hose. I complained to a manager who told me that he should have gone and gotten the parts and returned. This did not happen. In my opinion customer service is just a word to them. How much money can they make is the key. I will be looking elsewhere.