Best Replace Ceiling Fan in Phoenix AZ

I needed an electrical recelptacl installed for my cooktop exhaust fan, they did a super job.

Of course my a/c stopped working in July and the hottest day of the summer. After calling a few places and being told they couldn’t make it out finally I hit the jackpot. Darlene called me first thing in the morning, extremely friendly...and well...I was a raging lunatic at my wits end. I was regretfully rude to her and even then she continued to be friendly When I probably deserved to be hung up on. Darlene if you are reading this. I’m sorry I was jerk. If your boss is reading this, Darlene deserves a raise. Or at least a nice lunch.

Mark was my technician. He was prompt and friendly. He didn’t totally escape my wrath and still smiled. Mark found the problem immediately. He was clear on my options and the cost associated with the repairs. There were no surprises, additional fees or trying to swindle more money from me, which I find with some other companies to be a common theme. Mark explained everything he did. What to keep an eye on in the future which was helpful. I finally have cool air again and are very grateful for Mark and Darlene’s patience with my snippy attitude.

After 5 visits, 5 technicians, and several weeks, I’m hoping they finally managed to fix my heater properly.

I used Larson last summer to replace an old unit at my house in Scottsdale, and while I found them to be just a bit pricey, I was very happy with the service. So, when I needed work on another unit (I have 3 units for my house), I called them again. This time, I am not quite as happy. Making the appointment was very easy, as before, and the technician called ahead of time when he was on his away, and arrived on time, which was great. However, he seemed a bit junior, and apparently has only been working for Larson for about a week. He first diagnosed that the unit was low on refrigerant, which was causing the unit to shut off automatically. However, after he added more refrigerant, the unit was still not working. Then, he diagnosed that it needed a new board. However (to his credit), he called his supervisor to be sure, and then after following his supervisor's suggestion, he did more checking, and changed his diagnosis to a faulty valve. I was not billed for the refrigerant re-charging, which was great. He came back a few days later, arrived again as scheduled, and replaced the valve, and all is good now. Besides the multiple iterations to get the diagnosis correct - which is ok, I'm glad he finally got it correct, no harm - my main issue is with the cost.First, the charge for the R-22 refrigerant was $99 per pound, whereas a quick Google search shows that the wholesale price is more like $10-$12 per pound, which means a mark-up of at least 700%, and a profit of over $700 just on the refrigerant for my unit. This is more of a complaint with the industry in general; apparently all A/C companies mark up at least this amount, if not more; I'm sure that the $99 per pound price is less than many of Larson's competitors in the area, but it is still outrageous. (I've actually been told by a previous A/C repair man yes we charge a lot, but not as much as everyone else. Not a great message.) I understand that in the service/repair business, companies generally apply a mark-up for parts/materials they purchase for a job, but I don't know of any other industry that applies a mark-up nearly this much. (I am a pricing expert, I have spent almost 20 years doing consulting and working for pricing software companies, so I have a lot of experience in this area.)Second, the charge for the replacement valve was $878, while another quick Google search yields a cost less than $200. Once again, a very large mark-up.Even if the refrigerant and valve charges include the labor, this still seems like quite a lot. Overall the total bill was $1800, for maybe $300 in materials cost, so that leaves $1500 to cover labor (approx 5 hours at most I believe; I wasn't home for the 2nd visit) and profit. Just a bit much, in my opinion.Overall, the service was great. Especially compared to other companies in my area that I have used in the past - I have horror stories - Larson seems to be more reputable, and overall I would recommend.

Was great! Did exactly what they said they would do and exactly at the price they said. Moved quickly as well. Highly recommended!