Best Preventive Treatment in Phoenix AZ

Steven and Migual were very professional and pleasantbyi work with. They explained what the issues were and took care of them in a timely manner. I will definately use them again.

The installers Caleb and Brian showed up on time and ready to go to work. They were great! Unfortunately, they were the only ones who were competent. When the salesman showed up, he did not take a look at our breakers or our ductwork. He did not tell us the size of our existing unit and ordered a 3 ton. On the day of the installation, the warehouse failed to drop off the A coil. First delay. Then they didn't have a special-order adapter to utilize our current breakers and wire, so they had to call out an electrician. This electrician left the drywall open and scratched up my brand new washer in the process of working. He also failed to clean up his mess. 3 months in there are still open holes in my walls that Penguin Air has not fixed, even though they promised to come out. It turns out, my old unit was a 4 ton and my brand spanking new unit runs constantly and so far this year averages 87 degrees. It is worse than my old unit. I paid over $8,000 dollars to be miserable in my own home. If they would have priced a ductwork repair and added that to the estimate, I might be a happy customer right now. Unprofessional and incompetent salesmen, warehouse staff, and auxiliary crafts made this a pretty miserable experience.

Alin was very patient and kind with us. He took his time and explained our issues and what the improvements/corrections would do for our system. He was able to show us the data and give us a clear understanding of what was needed. Alin and his supervisor Jonathan were very helpful in getting us the best deal for our budget to insure that our air conditioners would be running efficiently for the summer ahead

Both Matt and Travis were a pleasure to deal with and were very informative in providing information regarding the repairs needed. They were respectful of my house and covered their shoes whenever they entered. I was disappointed that Travis didn’t have time to take me off roading or for a walk on the beach.

Today we had our AC serviced (routine) and I must say I was very impressed by the tech, Tommy! When he arrived at my home, I explained that my 10 month old granddaughter was with me. He said hi to her and got to work. My granddaughter eventually fell asleep while he worked outside. When Tommy was done, he gently knocked on the door. As I opened it, he said I didn't know if she was awake or sleeping. I was so grateful for his consideration and kindness not to mention the thorough and timely job he did!

Great group of guys and excellent customer service! Quality and consistency of work was so stellar that that I decided to work for them myself after being a customer for 3 years.