Best Building A Custom Home in Phoenix AZ

The Office Building I rent a Suite in had Lincoln Air install a New A/C unit on my suite September 2020, It seemed to work for a month or so,When I tried to use it during the winter it did not come on,I have two units in my Suite so I just used the one that worked during the Winter,Once it started to warm up in April 2021 I called Lincoln Air to let them know the unit they installed was not working,after some run around I finally got them to come out and get the Unit working,Then they sent me a $350 Bill,I called their Office to let them know they had just done the install at the end of the Summer & it was only ran once or twice,they did finally say that I didn’t owe them anything for the Repair,Now June 17th 2021 and the unit is not working again,it blew the breaker in the fuse panel,I called their Office and told them that my A/C was out again,in the middle of a Heat Wave & I was told I would be put on their emergency list,I talked to them on Tuesday & was told on the emergency list someone could be out Friday between 3:00 & 5:00,
I had to close my Office on that Friday because I had no A/C,I was called around 1:05 & told a repairman was on his way,I was heading to the Office to meet him when I received another call around 2:00 that the repairman’s Ladder was not tall enough to get on the Building,(this is the Company that installed the Unit,you would think they would know how tall of a Ladder they needed),I was told by the Lady answering the Phone that she would reach out to another Company that helps them out & call me back,
but no one called me back?,I called on Saturday Morning and left a message for a call back,but once again,no call back.
I HAVE NO IDEA HOW THIS COMPANY HAS 5 STARS,OTHER THAN VERY FEW LEAVE THE NEGATIVE REVIEWS,THEN I NOTICED THEY ONLY HAD 45 REVIEWS!!

I have used Taps and his crew for a couple years now at a few different business's. He is always prompt and arrives within 24 hours of my call. Running a business the last thing I want to deal with is finding a reliable HVAC person. He has always brought that ease to each project he has done for me. He is very knowledgeable and has always found a solution to our problem. I have always recommended him to anyone commercial or residential!

AC was broken. Waited around in the heat for the 5 hour window that they provided. At the end of the 5 hour window, I called and they said no one was coming because someone made an error in the system. Incredibly unprofessional. Huge waste of time. Do not use.

We had a lightning strike close to our upstairs refrigeration unit rendering it inoperative. Howard Air's response was reasonably prompt. They checked our unit, removed two destroyed circuit boards, installed a different temporary thermostat, and restored cooling until new circuit boards were ordered and received. Upon receipt of the new parts, they were installed, the smart thermostat was reinstalled, and there was no charge under the 10 year refrigeration warranty. Very happy with Howard Air's service.

Courtesy offered, NOT received. The technician told my husband and myself they would repair our air conditioner as a courtesy prior to the home warranty company authorizing the motor. End of story, bill sent to us, warranty didn’t cover all of the cost, call to office, threatened with collections and hung up on by receptionist. Free advice, wait for the authorization from warranty company before accepting “courtesy “.

Friendly and professional technicians (Phil and Hakan). Thank you

These guys at AMAZING!!!!!!
They saved the day for me, needed my floral cooler to be installed and working for all my floral. They worked non stop all day and night to get it up and running. My flowers where In by the time they were done and saved them from dying. If you even need any work done please call them , they won’t let you down

Great group of guys and excellent customer service! Quality and consistency of work was so stellar that that I decided to work for them myself after being a customer for 3 years.

Heats coming soon I should turn on my AC to check it. What do know no cold air?? Had two different AC companies come out and examine my problem both said your systems old going to be exspensive to fix it and who knows how long it will last if they do? Called ICON spoke with an awesome gentlemen named Rhet. Gave him the rundown on everything said I needed a new system, he had all my info and a quote ready for me in a matter of a few hours (while he was still working elsewhere!) I look over the quotes very reasonable, next thing I know I get a phone call from Rhet saying hey I'd like to look at your old system, just to make sure it's truly not functional? I said sure. Punctual the next morning, runs a few tests fixes a quick part...bam cold air! Saved me a fortune in these tough times! They truly do see us as a big AZ family, and it's the only phone number for AC repair you'll ever need! From my family to yours I say thank you Icon Mechanical!