Best Soot And Smoke Damaged in Phoenix AZ

I would NOT recommend this company to anyone. Be careful.

We hired AZ Fire and Water Restoration after a house fire on 3/31/19. Today is 11/23/20, a full 20 months after the fire and the home is still not complete. My sister, Yhara Quiroz, has written a detailed review shedding light on her experience that I would suggest you take a look at.

We have dealt with 3 different contractors and the general manager of the business and have still been unable to finish this project. Conversations with these people end in empty promises that serve only to stretch the timeline of this project out. We feel trapped as there is no one left for us to turn to in the company to hold them accountable.

They refuse to be held culpable for lost items and shoddy workmanship. The only thing they have been consistent about is requesting payment for their services. My sister has spent countless hours staying on top of these people making sure work is being completed. If it weren't for her, AFW would have taken us for thousands of dollars.

Everyday that they do not finish the work is another day that we have to think about the fire. We are unable to move on emotionally and their actions suggest that they simply don't care.

Jakob and Chandler did a great job mitigating our water damage bathroom and kitchen. they were always on time , professional, and willing to answer all my questions. I would highly recommend their services.

BOR was very professional, right on time, friendly, skilled, and thorough. I had water damage from a leaking water heater and they did an outstanding job making sure every speck of mold was removed and all drywall, baseboards, and paint were restored. It looks better than it did originally now. Would highly recommend them for your restoration needs.

I have used RHQ for years. Very fast response time, knowledgeable staff, and personal involvement from Business Development staff and Account Managers. Sergei the owner is extremely well-versed in the technical nuances of this field and always available when needed.

Very Knowledgeable, fast service, great customer service. Highly recommended.