Best Leak Issues in Phoenix AZ

We had a very difficult and messy water leak under our kitchen sink, which meant a challenging project. We ended up replacing everything in the path of the leak - cabinet, drains, countertops and even the kitchen sink! It turned out beautiful. Cesar did a great job of managing expectations, communicating and even following up after the job was over to touch up on some things to make us 110% satisfied.

Recommend Cesar and his crew.

Had do to some water mitigation and this company was out within a few hours. Jordan and Miguel were very professional and did a great job. Appreciate the clear communication throughout the process.

If you are looking at other companies as you are reading this review, look no further, call ZONA! When I contacted ZONA, we had an unfortunate water emergency in our brand new home. We had contacted a company before ZONA based on a Google search. When that company came to our home, they were in unmarked vehicles, looked at our situation and scratched their heads. They even called for backup. It seemed that our issue was very straightforward, but they clearly were not 100% sure on a game plan. Sensing that something was not right, I called a very reliable source of mine in the insurance business and she said to immediately send the other company away and call ZONA.

Within just a short period of time, Jason from ZONA came out; he was very very professional, looked at our home and confidently came up with a game plan. He got to work right away and helped us feel at ease. He stayed into the early hours of the evening as he wanted to make sure all of the work was done right. As the next few days unfolded, they came as they promised, on time, with a professional crew, vehicles and equipment in tow. Their owner, Aaron, even came out to take a look at the house first hand. We appreciated all of the smooth communication from the minute we called them. Aaron always followed up and answered all of our questions, addressed our concerns and made us feel like we were more than just customers.

As you can imagine, with a brand new home, we wanted everything back in close to perfect condition. I know there is no other company out there that can do the work ZONA had done. They worked with us to make sure every minor detail was just right. They have stayed true to their word that they want to make us happy at the end of the day, and love the final product. We cannot say enough great things about Aaron, Jason, Will and crew, we will always appreciate them making a very unfortunate situation as smooth and positive as possible. THANK YOU!

Best restoration company in the valley.
Excellent customer service. They really care of people just like family. I would definitely recommend it for all your home restoration needs.

I've told you about my day w/ the repair people on Wed...all things repaired and back to working with the first 8 hours of the day..first crew arrived at 9:30 AM....3 guys...brought in a air cleanser..hooked it up and while they cut out the back wall of the closet..part with black mold on it..and the cleanser ran..and they packed up and left..Next came the crew that moved all the stuff out of the way and by cutting on the water, we found the pinhole..yes..no bigger than the head of a pin...in the pipe..no further mold found behind the wall..slightly damp wood...not necessary to replace..and this bunch left..Finally, the plumber showed up..cut on water again so he could locate the hole..by 5 PM..the same day..I had running water..running hot water by 6 PM..and life was good once more...
Then, today the phone rang..was Cary who handled the billing and USAA claims...are you sitting down?? The first good news was USAA had called her and they found a mistake they made with the claim...They found I had more coverage that first thought. Well, I started to fall apart at this kindness...The Servpro company had all these people that worked for them. A BIG SHOUT OUT TO SERVPRO OF NORTH CENTRAL MESA. After 2 failed attempts of getting this taken care of..one phone call to this company and head honcho PAUL FROST..and he caught the ball and ran with it..and his people not only knew how to do the job, but didn't dilly dally around it.
The Servpro company had all these people that worked for them..applied to black mold removal, removing the back wall..half of it..with the mold on it..finding and repairing the leak, cleansing the air of black mold..AND running water? Hot and cold?? Yes, Virginia, there is a God..and He is a mighty God..and yes..there is a Santa Claus too...I am feeling very blessed and amazed how this thing has turned into such a blessing..meeting all these great people...and getting such service from them compared to the nothing the first 2 companies did..and dragged for 4 months..If you ever need hardworking, spot on people who know what and how to do with a situation like water damage..I highly recommend Servpro.of North Central Mesa AZ ...Heck of a story , right?? and now..THE END..