Best Free Consultation in Arlington TX

To be fair, I have used this company twice before with no issues. My restaurant was scheduled to have our grease trap cleaned at 9am this morning. At 9:15, when no one showed up, I called the office and had to leave a message with an answering service. At 9:45, someone called to inform me that the previous job was running 2-3 hours behind. I was upset that I had driven 1 hour in rush hour traffic to make it to the restaurant on time for them to clean the trap (2 hours earlier than the normal time I come in). I expressed my concern to the man on the phone who simply said These things happen. I asked why no one called me to tell me that the job was running late because obviously, they would have known that well in advance -- not 45 minutes after my scheduled time and not after I called them first. To make matters worse, my grease trap is located in a closet under a heavy beverage cooler and other things. I had to move all of the stuff out in anticipation of their arrival. Now, I have to move everything back. The guy asked me if I wanted to reschedule for tomorrow. When I asked if they are going to be there on time, he said he couldn't say for sure. I told him that this was ridiculous customer service. Instead of showing any remorse, he informed me that he hopes I find another company with whom I won't have these issues! Wow! Really???

the best value and professional work you could ask for!

This was my first time using this company. Bobby did an amazing job. He fix my problem explained everything to me so it wouldn’t happen again. A-1 service