EarthTek, Inc.

Great company for the job

They were there with a short notice.. Not only that but the tech did a great job. Honestly he went above and beyond the expectations.

It was amazing

We use this company to service our grease trap at the bakery and we love their service. They are super friendly, knowledgeable and very affordable! I highly recommend this company! We had Ricky as our service tech and he was wonderful and when I called in the lady who answered the phone was super super nice!

Earthtek Inc on 06/30/2023

I would like to give a good review to my service Tech Mr. Ron - today I received excellent service and he was very detailed with the information he provided. Also he took the extra step of making sure he pressure washed the inside of the pit. Thank you for the focus and dedication.

Respond to emergencies immediately. I appreciate having the owner's cell phone number

Great B2B interaction. Been working with them for years and their customer service is unparalleled.

Great place staff are friendly they know their stuff.

On

Most underrated grease trap facility in DFW. They’ll get you taken care of in no time.

To be fair, I have used this company twice before with no issues. My restaurant was scheduled to have our grease trap cleaned at 9am this morning. At 9:15, when no one showed up, I called the office and had to leave a message with an answering service. At 9:45, someone called to inform me that the previous job was running 2-3 hours behind. I was upset that I had driven 1 hour in rush hour traffic to make it to the restaurant on time for them to clean the trap (2 hours earlier than the normal time I come in). I expressed my concern to the man on the phone who simply said These things happen. I asked why no one called me to tell me that the job was running late because obviously, they would have known that well in advance -- not 45 minutes after my scheduled time and not after I called them first. To make matters worse, my grease trap is located in a closet under a heavy beverage cooler and other things. I had to move all of the stuff out in anticipation of their arrival. Now, I have to move everything back. The guy asked me if I wanted to reschedule for tomorrow. When I asked if they are going to be there on time, he said he couldn't say for sure. I told him that this was ridiculous customer service. Instead of showing any remorse, he informed me that he hopes I find another company with whom I won't have these issues! Wow! Really???