Best Burst Pipe Repair in Fresno CA

I was assigned this company through my home warranty service for a broken water heater. My issue was very poor customer service after a scheduling error btwn the warranty company and them. When I was unhappy with having to wait longer for things that weren't my fault, I was basically told that if I needed a replacement, they wouldn't schedule it until later if they got service calls after mine AFTER... Sounds like they try to pack in the clients, overbook, to cash out rather than take good care of the ones they already have. Nancy, one of the owners apparently, was so rude, argumentative, and defensive on the phone, I did not even get to the point of having a technician come to my home. I canceled, with a broken water heater. What I saw as a simple scheduling mistake that could be fixed got turned into Nancy saying So your calling me a liar, me thinking there was a conspiricy against me (Nancy's words not mine) and me not understanding the .process. I was also told this has never happened before unaccountability much?. It was insulting and while I might not understand the process, I do understand customer service and business and this was not a good example of either. After reading these reviews and the companies responses to the poor ones, I am obviously not inaccurate in my opinion that she was unprofessional and argumentative and I am happy I did not use them...maybe I'll get a rude, argumentative response to this review, or maybe (hopefully) instead of being defensive with customers online, they'll spend that time taking care of future customers properly :)

Don't waste your time or money with other companies. Just call Chris. He is honest and fair.

Very happy called around 3 o’clock in the afternoon and told them that my 87 year old mothers sewer was backed up and they were here at 4:30 and it’s all working wonderfully for her. I am so thankful for their professional and quick service. Highly recommend them.

I was able to get help with speedy serves, Anthony was very polite and was able to explain the stuff to my understanding. Thank you for all of your help.

They responded very quickly to our call and set what I believed to be a fair price for cleaning out a drain. While here we asked them to do some other repairs. They did the repairs but charged us the fixed rate of $150 for each repair (cartridge replacement) as if we had called them to our house for that specific repair. In other words, had we called them to make 1 cartridge replacement and they came for that specific reason the charge would have been $150, which presumably would have covered travel time and expense. They charged the same rate even though they were already at our home. Consequently, we wound up being charged a total of $510 (which included parts) for less than 1 hours work (although there were 2 men here). In checking with two other plumbers we were told that once the men were on site and the charge for the initial visit was covered by the original repair, they would not have charged the full set rate for each additional repair. I feel the charges were exorbitant and unfair.
And they had to come back the next day to refix one of the toilets they had repaired. Which they did promptly and without additional charge.

PDS plumbing provided great service. Stephen was a big help and very informative throughout the process. I highly recommend PDS plumbing to anyone.

Company was unprofessional. Didn't call to notify me about anything, was impossible to get a hold of and the company was not on the same page. Got 3 different quotes for one job in which they didn't finish. Called them the first time to fix a clog and they ended up damaging my shower. Second time calling them to fix water damage from the shower and the toilet and they didn't do it correctly. Didn't take out the part of the wall that has the actual damage, broke the flange where the toilet sat on and didn't tell me or it was broken and they didn't tell me and then they proceeded to want to charge me extra for a job in which they were supposed to do anyways. Not impressed, won't recommend.