Roto-Rooter Plumbing & Water Cleanup

Aaron is rude and very unprofessional

Mid July we had a leak on the main water line. Tech came out and said we would have a better value using Lees plumbing, promoting a competitor, but we used Roto Rooter in the past so we called them. Tech said it was a small little rubber piece to be replaced in the main water line and he would go buy it the following Monday and bring it over. This $4 piece cost us $350. A week later, while replacing pipes, our contractor found no piece was even installed! Scammed out of a service. Called the company and spoke to Mike Hopkins about a refund, he said he would take our word for it and issue a refund on July 27th. It is now September 18th and no refund. This company gives a run around and Mike Hopkins or the Branch Manager haven’t called me back after over 5 attempts. I even called corporate and they said this is a privately owned franchise and they can’t do anything about it. I am still waiting for the Branch manager to call me. This is beyond ridiculous

Couldnt be more disappointed! I called them with an emergency septic issue on a Friday, early afternoon. At first, they said it would be no problem and they would have someone out by that afternoon. As the early afternoon became late afternoon and I didnt hear from them, I began to worry. I started calling to try and figure out if I would get any help from them. As it turned out, when I finally got ahold of the dispatcher, they said they couldnt come out until Monday morning. I wasted hours waiting for them when I could have called someone else. On top of all of that, they quoted me several different amounts for the work. Horrible company and I would never refer anyone to them

Called and left my number for call back. Never called back I used a different rotter service

Company was unprofessional. Didn't call to notify me about anything, was impossible to get a hold of and the company was not on the same page. Got 3 different quotes for one job in which they didn't finish. Called them the first time to fix a clog and they ended up damaging my shower. Second time calling them to fix water damage from the shower and the toilet and they didn't do it correctly. Didn't take out the part of the wall that has the actual damage, broke the flange where the toilet sat on and didn't tell me or it was broken and they didn't tell me and then they proceeded to want to charge me extra for a job in which they were supposed to do anyways. Not impressed, won't recommend.

They said my grandmother needed her line replaced for 5,000 dollars and there was nothing they could do. Their visit led to more problems with our plumbing. They were going to charge us to come back out. We called cost less plumbing and they cleared and out and found the blockage. They are double checked things.

Way over priced for snaking but good price for dumping

VERY SATISFIED CUSTOMER.WILL CALL AGAIN IF I NEED 2

So my parents had to replace their water heater and they took advantage of 2 seniors who live on a fix income they over charged them and they replaced water heater and parts labor and installation were told that they didn’t include a permit for the new water heater I spoke to the installer and he told me they don’t pull permits I told them that is a requirement when installing a water heater because I just had mine replaced he assured me that he would tell his boss to pull permit and they would come out to inspect water heater my mom has called several times to find out what happened with inspector and they keep giving her the run around saying they will call her back it’s been over a month now and still no inspector or phone call. It cost them over $4092.00 what a rip off don’t use this company do your research before hiring a plumber

Amazing and professional.
We had services done last year by Rolando and recently with Enrique. Both gentleman went above and beyond to find and resolve our issue. We would definitely recommend RotoRooter for any plumbing issues.

CROOKS! This is a dishonest business that in my opinion is price gouging their customers. I had a free estimate to install a faucet at my business and I was quoted $2,600!!!! was told parts are expensive. Cmon water hose and pipes are $15 max per unit. The manager probably thought I was stupid and would pay. Little did he know that I’ve worked on project design for many years and I know what fair price should be. I’m considering going to the BBB as I can imagine how crooked this manager is to other customers and elders! It’s a scam and total fraud.