Best Water Filters in Fort Worth TX

Noone wants a busted outside faucet....just glad I was home when it happened. I chose NCT because they were close, family owned, recognize and give discounts to veterans, military, seniors, first responders.....I'm a senior and THEY delivered. Will use them in the future....no doubt!

Great company!

Daniel and Jose showed up about 45 minutes after my initial call on a Saturday at 7 pm on a 93 degree day with stupid humidity to diagnose and repair some failed wiring on my condenser unit outside. They fought through the mosquitoes and managed to troubleshoot and repair the bad wiring in about an hour. They were professional and efficient, and gave me a great rundown of their whole line of products and services while I stood over their shoulder. I picked their brains about upgrades to our house's old system and they were very knowledgeable on all of the questions I threw at them. Aces on all fronts. My girlfriend and I are super happy with the repair costs and the cold A/C blowing before bedtime. Highly recommended from this satisfied customer.

This company installed the HVAC when home was built. I continue to use them for their great service. The tech Purna provided great service and was great with explaining issues and even recorded the problem so I can see. I am happy with service; however; I wish the manufacturer covered the labor.09/09/2021 - Elivs G installed capacitor and coil. Exactly job! Explained why the parts were so important.

If you want a true look into a company's customer service. It should be measured when things go wrong. I used a loanable portable a/c to keep things cool because it would be another 5 days before they could install a new a/c unit. One of the units leaked into my wood plank flooring. It never pooled, just a steady dripping into the seems. Noticed when the planks started to curl. (yikes damage)After reporting this issue I was advised they are not liable. I let the CSR know I would be seeking an attorney's advice and asked for the manager to call me. I received a call from manager, M****. I hope they recorded the call for training purposes on how NOT to deal with a customer. (it was so outrageous I recorded it) Literally yelling at me! Whos the paying customer here approx ($7,000)?
In his screaming rage he accused me of not wanting to pay him. 'That he gets stiffed all the time'. He told me that the customer is always right motto is.. and I quote 'malarkey'. He said it was a slap in the face to loan me a cooler and dare I complain it ruined my floor. When I asked why he would assume I wasn't going to pay. He said 'it's not rocket science'. He was so angry and disrespectful. A true pathetic excuse for elevated customer service. The call ended when he said ' yeah, I got to go'
It's ashamed that this is how you are treated when you are paying for such a big job or any, for that matter. There were no considerations made for even sharing the cost of my insurance deductible to rectify the floor issue.
The sad part.. is the impression I will take from this company because of one bad seed. I would have gave them a 5 star rating based on the techs and work done.
When I host my next customer service conference, workshops and training classes. I will use the experience I had with this young man and his outrageous behavior. Good customer service is not a thing of the past. Thank you Enoch for raising the bar on the worst customer service experience I've ever encountered in the last 50 years.

Showed up very quickly, replaced toilet float valve in a very timely manner and I was well pleased with work.