Best Electrical/Hvac in Fort Worth TX

They showed up on time and charged a fair price. Can’t say enough good things about their service. A++++

Great Service. Edward was very professional and customer friendly.

**UPDATE:

I received a call and email from staff offering their help and requesting removal of the review. This effort convinced me to up my 1 star to 3 star review. I wont choose them still, but it looks like they are trying to better themselves.

****

I cannot believe how these guys are still in business. I normally do not waste time with such things but these guys seriously deserve this review.

For almost $10000 project, I wanted to test them, by starting with two simple light fixture installation at our dealership. They had to reschedule 3 times with a week in between each. First excuse our manager got deployed. Think of a business, when one person leaves, entire operation sucks. First sign of low quality that I missed.

We reschedule the appointment for a week later at 10.30. On the day of of appointment, the company calls me at 11.30 and apologizes by saying we thought the parts were in stock but they are not, we will have them by x day

I say okay, lets go with that. Today I call again, like everytime I call they have no idea who the caller is or what status of our case is, they have zero customer relationship management, each time you have to recite the whole story so they can actually make progress in understanding what one needs. With this third failure, I cancelled everything. I wish I could charge them for this dishonest and inapt business practice for wasting my time for so long.

Take your business elsewhere, or go through the same bs and find the same things out the hard way.

Great job. Real fast and reliable service. Very pleased.

Great customer service, on time and very professional and took care of the problem fast. Highly recommend this company.

This company did a wonderful job for us. Was very pleased, and will certainly use them again.

Just had my carpet cleaned today and was very pleased with the outcome. They were ontime, fast, great job and polite. Awesome job!

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction