Best Heating And Air Conditioning Systems in El Paso TX

George and his wife (who takes calls) are very friendly. They lack professional follow-up with any communication beyond the initial service call. George ordered some parts for me and said they would take a while. I understand that everything is backed up because of the pandemic, but after months of waiting, they did not follow up with me to say, that they are aware of the order still and that things were backed up. I would try to call and see where my order was. I would be told, I'll ask George and get right back to you and never get a call back. I had to keep calling. Finally I was told, George told you it would take a while. They then offered me the part number to order myself on Amazon, which was helpful.

Barrett has been servicing our A/C for more than 10 yrs. Very helpful and efficient.

Tech was an hour late after time scheduled!

As a consumer, I have the right to know what I am paying for and to try to get the best price for the products & services I spend my hard earned cash on. Apparently Sunrise Plumbing feels otherwise. My retired parents had used this company for over 35 years and Sunrise replaced the swamp cooler, the furnace and the last hot water heater in this house so I had them give me an estimate for a new hot water heater, and also set up an appt for them to service the A/C. I was advised over the phone it would be $1500.00 for the hot water heater install. When I hesitated Carmen advised me that she had held up ‘the schedule’ to work me in for both jobs at the same time... I thanked her for her consideration. We scheduled a date and I was promptly asked how I would be paying. After speaking to my sister & a neighbor I wondered why the charge was so high as it was almost twice the cost either of them had paid. I made another call to Sunrise a couple of days later and asked for a breakdown of the charges as it was never provided, she did so but it required a call back on her part. I called Sunrise on the morning of the install NOT to cancel or ask if they were still coming (they were late but that was not my concern), I called to see if I could possibly get a better price and I told her I liked the work they did, which I do. I SPECIFICALLY told her NOT to cancel my appt & to make sure they come out because I needed the work done regardless. It required another call back from her to get an answer to my last question and 15 minutes before they were supposed to be at my house I was told by Carmen:
1. No price reduction... I replied okay (I still needed hot water...)
2. No appt.... she/they cancelled it! She said “I sent the guys out to do other work instead because you seem unsure”.
3. I was also told that “I should go find someone else to do the work cheaper but to make sure they pulled a permit”. Yes, she actually said that to me...WOW.

I have over 30 years of great internal and external customer service experience. I have successfully built lasting relationships at every company I have ever worked for. NEVER have I seen such blatant, disrespectful, deplorable and unprofessional behavior from a BUSINESS. Her/their response to a simple yes or no question was uncalled for and spiteful, to say the least. Good luck with that attitude...

Very poor work ethics does not know how to talk to customers hangs up on customers this guy is not responsible!