Best Routine Plumbing Services in Durham NC

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

I am EXTREMELY happy with the excellent service and work performed by Lane Plumbing today! Mr. Lane provided excellent and immediate attention to my call & Jerry and Jared excelled in the exceeding my expectations. Not only is this company great, but they are also reasonably priced and fair. Thank you to the Lane Plumbing team, as you were prompt, extremely knowledgeable and experienced & provided great customer service. I will definitely call you again for all of my plumbing needs.

Appointment was scheduled. They came earlier than expected which was great. There technicians diagnosed the issue soon as they walked in, got straight to work and was finished within 25 min. That’s what I’m talking about! Most importantly there prices where reasonable which was why I hired them from their reviews. Most people know when you’re taking advantage of them some just don’t care lol. Do fair, good business and you will get repeat customers like myself. We locked in now. Great Family Owned Business!

Gene is an awesome plumber! He was prompt, kind, considerate, knowledgeable and fixed both toilets in about 45 minutes! I will definitely call Gene again in the future if we have any other plumbing issues! Thank you for such great service!

The 2 gentlemen were cordial and efficient.

Told Eddie what was going on and he already seemed to know what the problem was. He came to the house and fixed the problem quickly.

They were amazing ! I had a difficult situation and they came to the rescue. Were on time , professional and did the job right. I would definitely hire them again. Can't go wrong !

Service people are always great to explain what needs done including pictures before and after service.

Toilel installation.
Removed old toilet installed new toilet.

Tommy and his team were awesome and made the whole process as smooth as possible! They diagnosed and fixed the problem very quickly. They were honest, knowledgeable, and professional. I highly recommend them!

Completed a backflow inspection with great ease. Communicative, professional, prompt - it was an easy experience!

Great Service , Professional ,

We were taken!
I had a leak where my main water line came into the house. It came up to a T, and the leak was at the T. The fix was to cut the T out and replace with a new section. They arrived onsite at 4:22 and were gone before 5. I was told that they price their jobs on a flat rate based on difficulty. Ours was rated difficult.
I can’t see how the repair was difficult. I had already looked at it and pointed to the leak, told them they the T needed to be replaced and also told them that the pipe (old was poly, replaced with pex) was 1/2 inch on the right side of the T, 3/4 on the left, and 3/4 on the bottom. They just needed the T and the male ends to cut in the new T.
We were charged $375. This is absurd. I would only recommend to people that they stay away to avoid being robbed.

The only thing that kept me from making the repair myself is that I only have a 1/2 crimper and don’t have a wrench to shut off the water at the main.

I should have spent the $14.98 for the wrench at Lowe’s and the $80.00 on the crimper plus about $20 for the other connectors and pipe.

As a side note we called two other plumbers (which we should have done first) and were quoted rates of $110 dollars or so for labor, plus parts, a rough guess of $50 in parts was given based on the details.

Were we ripped off? Judge for yourself, and decide who not to call!!

Response to reply below
“Only way, I can respond to the post below from the owner. I called your office immediately after the repair and was told. “Sorry, he said it was difficult. That is the charge.” I’m sorry if my call never made it through to you or other staff that would respond. I was unaware that issues with service needed to be directed to a specificperson. Your representative didn’t mention that to me when I called otherwise I would have.”

Upon review this morning your representative did adjust my bill to the proper charge. Thank you for that, it appears that my review after a failed phone call was needed.