Best Heating Services Available in Durham NC

I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.

Great experience! On a Sunday I was able to get through to their plumber-on-call who walked me through how to stop a leak. Today, technician Matt Blanchard, who had worked on this backflow pipe previously, said he could fix this additional issue at no additional cost. Honorable company, great technician!

Moved into a brand new house in 2014. Within 1 week of moving in, upstairs heater stopped heating. Service tech came out after hours and stated that a defrost board needed replaced. Took 2 days to have it fixed. Within a few months, heater stopped working again. Service tech stated that the coils had a hole in it and needed replaced. Service managers and install managers came out, with service techs and went through both systems. Found that the return for the downstairs unit wasn’t installed appropriately to allow for correct air flow. They installed the duct work incorrectly, on top of having to replace the coil in the upstairs unit. A few months went by and I noticed the outside condensing unit was buzzing. Called ARS and the tech stated the compressor had a ‘burnout’, and that it needed replaced and was going to charge me ~$2,000 for replacement. I asked why the whole system couldn’t be replaced with the issues that we had. No deal. Another bandaid was put on this unit. A couple years down the road to present day and the upstairs unit stopped heating again. They came out and stated the reversing valve needed replaced and would cost ~$4,200 to replace, or they could send someone out to give us a free estimate on a whole new unit. After talking with a friend who used to be a hvac tech thought that was an outrageous amount. I called a 2nd company and they would charge me less than $1,000. The valve itself cost ~$130, so essentially ARS tech would be paid about $1000 per hour for this 4 hour job. The estimate to replace the 1 unit was around $8,000...to replace both units it would be ~$17,000. I got a quote for the exact same units for less than half the cost that ARS charges. After talking with the service manager, he stated that the cost of the replacement was so high because they had to cover themselves for at least a year in case other issues happened. Needless to say I’m done doing business with ARS. They run a totally unethical business only watching out for themselves and their wallets.

Still have not heard from tech as to what was found and repaired at home.
Would like to hear from tech.

Excellent service! Called @4:15pm on a Sunday, he was at my house by 5:00 and had the issue fixed by 6:30, including a run to get parts. All for an absolutely reasonable price. Can't recommend enough.

If I could give 10 stars, I would. The contractors for Home Depot broke our waterline today in our kitchen. Jeffrey was on site to help us within 1 hour. I highly recommend Jordan Plumbing. Thank you for making my life easier today when I just wanted to cry.

They were punctual, professional, and communicated well throughout the process. Their work was high quality and performed at less than half of what a large competing company estimated for the same repair.