Best Annual Maintenance in Durham NC

After Hours really saved the day. I had a leak in my kitchen and the sent a tech named Nate! His professional work ethic and conversation skills were outstanding! Every company needs an employee like him to give great representation of the company image and customer service

From beginning to completion, these folks were professional, friendly, knowledgeable and responsive. The quality of the work was exceptional and done with expertise as well as with care. Pricing was competitive and quite fair.
We are VERY happy and highly recommend
Out the Door Plumbing. 5 STARS ! Great team!

I am extremely disappointed with Acme Plumbing this time. After having used their services last year for jetting which we paid $500 for this service, I called them to request jetting again for my sewer and spoke with Norman who let me know that the price for jetting had now increased to $650 - which we were willing to pay. I explained this was an urgent situation and I needed someone to come as soon as possible given the fact we were having guests coming the next day. When the Acme technicians arrived the next day, I was told that the cost of the service would be $1,200 - almost double the amount I was told on the phone. The technicians who arrived made multiple assumptions, such as asking to speak to the owner of the house (they sat outside waiting because they thought I was the tenant initially - without asking) and also asked to speak to my husband / make sure to relay this information to my husband, making me feel like I was being talked down at and not taken seriously as a woman and the homeowner who bought my house myself. I called the office to speak with Norman to express my disappointment with the quote - if I had known the full cost, I would have made aneffort to get other quotes in advance, aware there is nothing I nor he can do at this point since I need the service completed now. However, I was most shocked after Norman called me back to let me know that the technicians were going to leave because this relationship was not working and I had previously hung up the phone, assuming I would want to cancel because it never works out with people like me. This was absolutely absurd since the technicians were already here, starting the job, and I had explained this was an emergency that needed to be done immediately. I never explicitly requested for their service to be cancelled and I was calling to express how I felt (rather than writing a review). The purpose of this is to share that if you call their office in the middle of a repair and express your disappointment, they will pull out their services without asking because they assume that's what you want. A lot of assumptions made. I felt utterly disrespected and frustrated with this experience and their office, and will not be using Acme Plumbing again.

Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you.

Ours was a bad toilet flange that had cracked under pressure of tree roots surrounding the drain pipe. Cindy took out the old flange, cemented around the drain pipe, installed a new flange and had the toilet back together and caulked around its base in less than 2.5 hours. Excellent work!