Best Sewer Backup in Detroit MI

I cannot say enough good things about Mr Rooter and Jeff. I have never had a professional be so helpful and communicative.

Brandon is amazing, very professional & informative. Even when talking to the lady of the household who doesn’t know much about plumbing he talks to respectively and educates with detail. Thank you so much Brandon for your service with speed as well!

I spoke to Mike on a Thursday and he had someone at my house at 8am on a Friday. His employee was punctual and so kind. He explained everything to me before he did it. He was so efficient and had all the parts we needed because Mike warned him ahead of time. It was such a great experience! I’d suggest them to anyone!!!

First off, I have used WaterWork before and have previously been very happy with their service.Last week I called to have someone come out to provide an estimate for redoing a bunch of plumbing in the basement. When I called to schedule the appointment they asked the scope of the work, we agreed upon a time when the plumber would come, and that was it.At the scheduled estimate time, the plumber came, looked over everything, discussed some options with me and was very professional through the whole visit. When it came time to leave, the plumber asked for payment ($144) for the estimate. I was not expecting this as it was not stated on the phone call when booking the estimate or by the plumber until the end, as he assumed I was expecting this fee. To not further hold up the plumber and since it was not his doing, I wrote a cheque and figured I would be able to sort it out with the office by calling in afterwards.Boy was I wrong. I called in and both Tanya and Kim were adamant that because it was policy to tell customers about the estimate fee that I absolutely had to have known about it. I made it very clear that if I had known I would never had agreed but instead of asking for a full refund, I immediately proposed splitting the fee down the middle and calling it a misunderstanding so both parties could move on satisfactorily.Kim stated she needed to discuss it internally and was going to call me back around 9am the next day. The next day came and went, no call. The day after that (today), no call. I decided to call and see what was going on. Once I was able to get Kim on the line she reiterated that I absolutely had to have known and that they could not have made a mistake, that they discussed it internally and that no refund would be provided and that it was not acceptable to split the payment, and she did not provide any apology or explanation for not calling me back as promised.Unfortunately, we paid with a cheque which was quickly cashed and so our recourse is limited.I have never been asked to pay for an estimate before, no matter how in demand or expensive the professional's time/skills. I understand that it takes time out of someone's schedule which is why I immediately proposed splitting the fee to just 'get on with life' but not only would they not entertain that, they refuse to acknowledge the possibility that the fee was not mentioned and that someone on their end could've made a mistake.I will not be using WaterWork plumbing going forward, regardless of the quality of work or professionality of their plumbers (unlike the office staff). It's a shame because they are one of the few trades companies I've worked with in Detroit that I felt actually provided work commensurate with their price.

Mat was very professional gave great service and I will most definitely continue to use their service in the future if and when needed. I most definitely recommend him for service’s I’m so happy

Professional, punctual and above all honest.