Jenny Wang

a year ago

Mr. Rooter Plumbing was very responsive when we called to schedule an estimate and servicing afterwards. Our technician, Rob, was very friendly, patient, and informative. Definitely will recommend to anyone looking for plumbing services!

Sandra Powers

a year ago

Prompt courteous service.

Peter Exner

3 months ago

Prompt and got the job done quickly.

Sacred Shaman

10 months ago

I had a plugged toilet. This company sent out a plumber (Gerrard) within 30mins. Gerrard was polite spent a lot of time troubleshooting the problem and explained what he was doing. Even showed me how to use a toilet snake. Great service all around. Will definitely use their service again.
Brian in LaSalle Ontario

Scott Jahn

a year ago

Saima Usmani

4 years ago

Rooter is a good company overall. Jeff is the best.

4u 4me

5 years ago

ruuude!! arrogant and condescending. Brush up on ya people skills braugh . Your a plumber not a millionaire or the owner. You are a plumber. Hopefully the owner will have a conversation with all your technicians that worked today. Very over priced for parts you can get for under $20 but your gonna charge $100++ . Had no choice but will think twice before calling them again .

Rajesh Dua

5 months ago

joey charette

2 years ago

Nick Bezaire

a year ago

Akil Kaze

3 years ago

Alan DesRosiers

6 years ago

Derek Soulliere

a year ago

I cannot say enough good things about Mr Rooter and Jeff. I have never had a professional be so helpful and communicative.

Jon Brent

3 years ago

Casey Lodge

5 years ago

Julie Edwards

2 years ago

Jeff did an awesome job explaining everything he was doing as he did it. Great experience, 100% would recommend.

Kellyanna R (NinjaMudkip)

a year ago

After a large rainstorm this past July, I noticed a few plumbing concerns in our downstairs bathroom, which I assumed were unrelated, a slow draining shower, and what I thought was the seal on the toilet. I had a another plumber out, who took one look at it, and said that we had a sewage blockage. We hadnt noticed the blockage, as the floor drain is ina part of the basement that is not visible, and I didnt think to check it, as it has never been an issue. However, when we did, it was very clear that there was a blockage, but nothing much had come up through the floor yet. He said there was nothing he could do, and to call a sewage blockage repair person.

I noticed someone out on the street parked, and just asked them to come in (a mistake, but was desperate, and wanted it quickly fixed), and they came in , and made a huge mess. They were dumping buckets of water down the drain, as they attempted to clear it with an electric eel, which proceeded to spread a large bit of sewage everywhere in teh basement (as it was completely blocked, and would not clear). They did not clean up, and left me with sewage all over, and a worse leak. I stopped them before they broke up the floor (without using a camera). I was left with a mess in a finished basement. I then called Mr. Rooter.

Jeff was here at the first available appointment the next day. He worked for almost 3 hours from every conceivable direction (main stack, floor drain, outside cleanout, etc) to try and move the blockage, which unfortunately was not able to be cleared. He went above and beyond to try to get our plumbing moving. He was very apologitic and kind in a very difficult situation. He explained we had a full blockage, and a likely p-trap collaspe in the floor, and what are next steps needed to be (including relocating out of the house, as we could not use any of the plumbing, until things were fixed). He gave me the names of a few drain contractors to touch base, as we likely needed the line replaced. With Jeff's direction I was able to get in contact, with the right people right away, and start the process to have this repaired. I ended up needed a full sewer line replacement all the way to the road, as well as the the collasped pipe in the basement floor replaced, and had a backflow valve preventer installed (since the were ripping everything out anyway, and to hopefully stop this from ever happening again!).

This was a horrible situation for any home owner to go through, and a long process to get plumbing fixed and then have the interiors refinished (but thankfully, all done now), but Jeff was incredibly kind and helpful in an awful situation and did his absolute above and heyond to help us out.

Going forward, I plan to use Mr. Rooter for plumbing issues, including having our system checked yearly, to ensure things are in working order with no issues and perform any maintenance. I trust them completely after our experience with Jeff and Mr. Rooter. Their complete honesty, kindness and direction in a very difficult time, was much appreciated. I have been meaning to leave this review for some time, but it has taken two months to get things refinished in the basement and for life to return to normal again, but wanted to ensure that I did leave it, even if it has been some time since Jeff was out in July 2021.

ALI NASIR

4 years ago

Kiara douglas

2 years ago

Paul 1 and paul 2 was really good fast service

Brandon B

2 months ago

I highly recommend. Every staff I interacted with was so kind and professional. Jake worked hard at my house today (6/6/2023) performing important repairs and was very courteous and communicated well. Thank you

Cheryl Donlon

2 years ago

Repairs completed at place of business.

Borigrad

6 years ago

Claude Limoges

2 years ago

I have used Mr. Rooter's service on multiple occasions for my home and office. Excellent service, from a great team.

Brandon

2 years ago

Pete G

4 years ago

I now have a trusted plumber! Thanks to Jeff and the good people at Mr.Rooter for helping our family out. I highly recommend them. Fast and experienced service. Jeff is definitely a problem solver

aalaa alrsoul

9 months ago

I called in and had Rob come in for a quote within the hour. He was respectful, clean, quick and did a really awesome job. It was the first number I called and I'm glad I did. THANK YOU ROB.

paul weidl

2 years ago

Excellent service. Technicians were professional and thorough. clean up was done well. very satisfied.

Wayne Oliver

3 years ago

Good experience liked the serviceman very helpful and friendly

S Mech

a year ago

Dean E Fox Sr

2 years ago

The technician George came in courteous professional and informative on options i appreciated that and got the job done😊

Mario Boivin

6 years ago

Dave Bourke

2 years ago

We had an excellent plumber named Jason come out and fix our sink. He explained what he did and gave me a useful tip as to how to prevent future clogs. I highly recommend this company, mainly because of plumbers like Jason. Honest, friendly and competent.

Tina Carducci

2 years ago

Rob Ienna

6 years ago

Judy Abrams

3 years ago

Brian was professional and friendly. Good job!

Daff Law

3 years ago

Connor Speer

3 years ago

Pamela Couvillon

6 years ago

JENNIFER MARLEY

3 years ago

Maestra Lorena Salazar

a year ago

This review is for Mr. Rooter in the Metro Detroit Area: I am happy that I decided to call them. I had already called 2 other local companies and they did not show up. Mr. Rooter was the 3 company that came, they gave me a quote and on the same day started the work the same afternoon. They brought the jetter and worked for a few hours and since they did not finished they came back the next morning. They completed the work and suprisingly the price was about the same as the other 2 companies.

The only thing I wished they had done is that they forgot to wipe a few areas that ended up dirty.

R Tann

3 years ago

Very knowledgeable, quickly found the problem, and made the extra effort to look past the initial leak to ensure that there were no other leaks throughout the system.

Kevin Barnes

4 years ago

Phyllis Norman

2 years ago

The service was find on time great job.

Marilyn The Britt

3 years ago

Today started off very upsetting after the recent storm my garage flooded my crawl space was under water city came out said it was an inside plumbing issue a close friend of mine called Mr Rooter Plumbing they text me with photo ID of the employee named Jeff Rivait extremely professional but friendly and wow the knowledge he has for the job was outstanding and explained what he was going to do and said he would do everything possible to resolve the problem. I was worried that this was going to be a huge expense not only did he solve the issue the pricing was a pleasant surprise not a job that alot of people would do but was happy he did as he was excellent and he cared and understood how worried I was and he put a smile on my face as that was a job well done and one less stressed issue resolved. I highly recommend this company and if they have more staff like Jeff then that's an amazing team keep up the great work .
He is also a new dad very proud of his family showing family pictures with pride its nice to know in these trying times that human kindness is still out there
Thank you, be safe , regards Marilyn

David Robins

2 years ago

Terrific, reliable and professional service.

Jorge Katime

a month ago

Mr. Rooter Plumbing offered us a wonderful service. The appointment scheduling, the reminder and everything related to customer service was outstanding! They fixed our Dishwasher in a couple of mins. Austin did a wonderful job fixing our issue and went above and beyond to find a solution for our problem. Its the first time I've needed a plumber in Windsor, and if I ever need it again, I wont hesitate calling Mr. Rooter. Great work, good price and awesome customer service!!

darlene valdivia

3 years ago

The gentlemen that came to the house was very pleasant. Unfortunately he was not able to help the situation. My bill ended up being almost twice the price that i paid prior to another company which resolved the issue at least temporary

Mike Daniels

6 years ago

wbbo

2 years ago

Margherita Sciacca

3 years ago

Professional and dependable service. We are grateful we have a company and plumber we can trust. Thank you Jeff Rivait. The Sciacca family.

Teri Keith

2 years ago

I want to share that the staff was very attentive and called me to confirm appointment. Also, The Technician Will Ramey was very knowledgeable about my situation. He also went above and beyond making sure the problem was taken care of. I highly recommend them.

William Brushaber

3 years ago

I called Mr Rooter for a sewer rooting originally. We had a bit of a problem because my sewer access wasnot easy to reach. Steve came and helped us get the job done but we decided to not get to invasive and see if doing things without tearing out my utility sink would work. Unfortunately, it didn’t get all the roots. I called Mr Rooter back and invoked my 30 day guarantee and requested same day service (we are doing this to sell our house). They understood the urgency and my situation, were very sympathetic and nice through it all. Jason showed up the second time and went above and beyond. Realizing what went wrong the first time, he removed my utility sink completely so he could get full sewer access and made extra sure the job was done! Once done he (and Steve did too) cleaned up after himself and even put my sink back together. The service was great and the guys were both very helpful in trying to get the job done. Thanks a lot guys for getting the job done!

Cheryl Brunelle

2 years ago

Very professional and reliable, honest great job will definitely recommend to everyone I know thank-you

v mec

5 years ago

Michael Calder

6 years ago

Great company. They've saved me thousands of $$$ by just fixing the real problem and not trying to upsell me on repairs I don't need.

Dan MacDonald

4 years ago

Darlene Bobik

2 years ago

I had the privilege of having Jeff Rivait, or as I will call him Pope Jeff. This man was incredible. Not only did he repair the clog but he made my weekend. I only wish there were more of him to go around. You have a great representative in Jeff and I hope you appreciate him the way I'm sure anyone who has dealt with him does. Thank you so very much!

tyrra williams

2 years ago

The plumber was awesome! He was informative and personable. I'll be calling them for my next plumbing needs.

Matthew Leach

9 years ago

We had a drainage issue and had the local Mr.Rooter out to our house address it. We were very pleased with Mr.Rooter and therefore would recommend them to anyone who needs plumbing service. The Mr.Rooter technicians that came to our house were on time, very clean, professional and polite. They cleared the blockage and explained the problem and also how we could avoid another plugged drain in the future. Thank you Mr.Rooter Windsor.

Khatam Zafar

a year ago

Best company in windsor

George Christoff

7 months ago

tiz toneatti

6 years ago

Susan Prevost

3 years ago

Best experience ever in every way

Tatjana

11 months ago

I usually don’t leave feedback. But my experience with Mr Rooter Plumbing is amazing starting from customer service to plumber. What ever I say is not enough they are very professional!! If I ever need plumber I would only call them for sure.

Beth Minick

2 years ago

Colin Ward

a year ago

Denise Wright

a year ago

Jeff was professional, friendly and knowledgeable. He quickly assessed the situation and provided various courses of action with pricing up front. He completed the work quickly to a high standard and was extremely responsive. Highly recommended!

J couvs

6 years ago

Very friendly , reliable and Professional . Efficient at what they do . Even brought Mr.Rooter figurines for my children 👌

Candy Huang

6 months ago

Kelly Conciatori

2 years ago

Mr. Rooter was quick to investigate and repair leaks. My technician was great at explaining everything from the initial problem to the repair needed. The customer service was wonderful and the texts I received prior to my technician arriving were great, especially the picture of the person completing the repair . I would highly recommend Mr. Rooter and will definitely be calling them for any future issues

Leo Demarce

a year ago

Jeff was prompt, considerate and efficient as usual. Excellent service, reliable and professional. I highly recommend.

Theresa Augustine

a year ago

Fran Farao

2 years ago

patrickshots

3 years ago

John Olaoluwa

4 months ago

Brian Parent

3 years ago

SWC

2 years ago

Very good job. Very professional

Haley Veres

a year ago

Great experience, have used multiple times for my business. Trevor is awesome, always available, helpful and just a nice guy to chat with too! When enwin didn't show up to finish their part of the job on time, Trevor stepped up and made sure our business was ready to ope before leaving!
Definitely recommend 👌

Joe Prsa

2 years ago

We have been dealing with Mr Rooter for many years for our home & our rentals. From leaks, blocks, sump pumps, backwater valve installations & more. We have found them professional, responsive & always fixed right the 1st time. They also make sure they cover your valuables & clean up any mess before they leave. Highly recommend Mr Rooter .. their whole team is great. Thanks Jeff, Trevor, Tanya!!

Moose

2 years ago

Michal Tellos

a year ago

The communication and responsiveness at every step was excellent. We had the same technician (Robert) give us a free estimate and then complete the work and he was very friendly and professional. I felt very comfortable in terms of the pandemic as he wore a mask throughout the process and immediately disclosed that he was fully vaccinated. Additionally, the work was completed perfectly and at the lowest end of the cost spectrum based on the initial estimate. That was a pleasant surprise. Would recommend to anyone.

Bahir Haj-Khalil

a year ago

Great customer service, very punctual, they went beyond to reschedule my appointment promptly.

SANTOSH KUMAR

a year ago

Technician has the thorough knowledge of the things to be done and the execution on timely manner by cleaning the area after completion of work. Fairly priced as well.

Alden Tischler

3 years ago

I was happy with the service provided all the way from booking to completion. A big thank you to Will, who answered all my questions and wasted no time to fix the issue that he also diagnosed almost immediately. I would not hesitate to call again or recommend the service.

Sarah F

2 years ago

Elizabeth MacDonald

4 years ago

I want to give a shout out to Mr Rooter employees, Jeff, George and Rob.

First to Jeff. One year ago, in August, just before the big flood in Windsor, my drains between the kitchen and the bathroom clogged up (not the first time). I could not get them to move. This was extremely bad as my husband was very ill in a hospital bed in the living room. We called a neighbour, and he could not get it open either. So, I called Mr Rooter for help. But I kept trying to plunge the drains. By the time Jeff arrived (it was not a long wait) I had managed to get the drains running. However, I knew the problem was not going away.

I showed him the tangled mess of old cast iron drains in the basement. He said it was too risky to put a snake down the pipes because of their condition and age. He sold me a $25 bottle of drain cleaner that would not hurt the pipes. It worked, and managed to keep the drains clear for a year. He didn't charge me a service call, and he said when I was ready to give them a call. My husband passed a few days after Jeff's visit.

Fast forward to spring and my second job with Mr. Rooter. I had a bad fall in my back yard which gave me a 3rd degree sprain in my left ankle. I fell while trying to weed whack around a large tree stump root. I contracted a company to grind the stump. Unbeknown to the contractor and myself there was a sewer clean out buried next to the stump. It got damaged. I called Mr. Rooter.

That's when I met Rob and George. They repaired the clean out, and raised it above ground so it could be seen. They also fixed another clean out so that I could open my gate. All for a good price.

I asked them to give me a quote for the replacement of the house drains. They called in their supervisor and between the three of them they made a plan and I had their reasonable estimate in my hand that very day.

I was unable to get the work done right away as I was leaving town, but we scheduled the work for the moment I got back.

Rob and George were punctual, worked all day and took only 1/2 hr lunch and one morning break. They had to demolish an enclosure to get at the pipes. They did this without causing a lot of damage to the surrounding walls. They removed all the old cast iron drains, replaced tub, toilet, and 2 sink drains. They discovered the sinks were not vented, so that task was done as well.

Rob returned the following morning to complete the job. They place was left clean. Amazingly, they came in under budget! Cast iron pipes are unpredictable, and there was a possibility that the main pipe might be clogged all the way under the floor. So they quoted me the worst case scenario. It didn't happen.. They didn't have to break open the floor which saved me $1,200.

I am over the moon happy with the work and the price. These men are polite and hard workers. They cleaned up after themselves. They had my best interest in mind and didn't try to up-sell me. They got what needed to be done, and done in a timely fashion.

I would hire them again.
E.G. MacDonald

Anna Kitchen

a year ago

It was truly a pleasure working with Isaiah to resolve our plumbing issues. He was courteous, mannerly, respectful, professional, personable, thorough, knowledgeable, attentive and efficient. He provided several approaches to fix our problems. After he completed his work, he completely cleaned up after himself. I would highly recommend Isaiah with Mr. Plumber for any of your plumbing needs.

Jeremy Worth

5 years ago

We’ve dealt with Mr. Rooter several times over the past decade, both for emergency services and upgrading work on our century old bungalow. The team at Mr. Rooter has always been responsive, prompt and courteous. Moreover, they are trustworthy and efficient in their work and helpful with proactive and preventative planning and maintenance. We highly recommend Mr. Rooter of Windsor for plumbing advice and service. Chris & Jeremy

Steve Fleury

2 years ago

My ego had me hesitant to call a plumber for something I felt I should be able to diagnose and repair. After a few failed attempts and once the seven stages of grief had passed I decided to call Mr Rooter. Robert arrived quickly and in no time had found the issue and repaired it for free. He explained what the problem was, how to fix it should it happen again and gave me a free estimate because we both know I'll be calling him again after I make it worse.

I would not hesitate to call Mr Rooter again. I wish I had called sooner. Friendly, knowledgeable and truly professional. If you're reading this review because you need something fixed but aren't sure where to start, don't make the same mistake I did. Call now.

David De Boer

2 years ago

I hired theses people because they claimed to be “local”. It turns out local means 1 1/2 hours away. Strike 1! I specifically requested they bring specific equipment with them for a specific job. They showed up more than 2 hours late( with no call to explain) WITHOUT the proper equipment I specifically requested. Strike 2! Because they were so far away, they had to reschedule for the next day, because they had to go back to the shop to get said equipment. They then showed up more than 1 1/2 hours late again with no phone call. Strike 3! They were nice enough, but when they completed the job 48 minutes later, they presented me with a bill for $1148.50 for jetting out the outdoor drain. I expressed concern about the amount, and they told me it was usually over $1400. Strike 4!? I called the office soon after to express my disappointment, and to try and find out why it was so much. I was promised a supervisor would call me back, but never received a call back. I called again, and am still awaiting a call back. Strike 5!? To be honest, I would NEVER EVER recommend this company to anyone ever again! This experience had left a bad taste in my mouth. To make it worse, this job was done for a nonprofit organization in Fenton, MI.

Robert Mowat

a year ago

First class service, arrived on time with all the required material. Would recommend Mr. Rooter anytime.

Mr Nobody

5 years ago

Called on a Sunday to book an appointment . Got the answering service. The service Took my info and said they would leave msg for company and I would receive a call next day. They called back before 9 am and could book me between 10:30 & 12:30. They called back at 10:45 to tell me tech was 15mins away. He was professional and extremely polite the whole time. He snaked main drain and cleaned up after. Most of their work is in a price book so no hourly rate. Quoted and explained all possibilities. Saved me some money too. Thanx Mr. Rooter

Danny Barnes

2 years ago

Very professional 👏 but pricey like they say you get what you pay for,i would use them again only gave 4 stars because of price but they deserve 5 stars

Rick Beauchamp

a month ago

Great service. Polite and efficient. Fixed our issue within 40 minutes

John Regier

3 years ago

Amber McAllister

3 years ago

They were quick to have a technician come out to us and Steve our technician went above and beyond to help us he even rebuilt something for the toilet to sit on because the sub flooring was falling apart he was courteous and funny and would recommend him to anyone and also thank you to candy for calling back about the service

Christine Campbell

a year ago

Ladawn Grove

a year ago

Nancy Jobagy

6 years ago

William Buttery

2 years ago

Jeff Riviat came here to fix a leak. He worked so hard found the leak and fixed it. He was professional and took care of the situation fast. He is the reason I will continue to use this company. Thank you Jeff and Mr. Rooter.

Shawna Moore

3 years ago

Tim Potter

a year ago

The technician from Mr. Rooter (Austin) was great, he was very attentive as well as confident in finding and fixing the problem right the first time. I'll be referring people to Mr. Rooter for all drain issues

Rida Syeda

4 years ago

Jeff is awesome. His work is perfect.He came to my place to fix drainage.He showed me his estimate in advance and helped me figure possible solutions. He is good guy with good working ethics. Thanks Jeff Syed Zaidi

Philip Badour

2 years ago

Professional Courteous Service, Very Knowledgeable explains procedure in detail. Ask for Jeff.

LuLu Blue

6 years ago

I called and the guy was rude and rushed me off the phone. Also I allowed this company to install PC pipe from my porch to the main line and they didn't properly connect it to the joint and now they want to charge thousands of dollars to dig up my yard again terrible service never again

Mrs. Betteridge

3 years ago

Roseli Colucci

2 years ago

Albert Mughannem

3 years ago

Jason Amison

a year ago

Brandon came to my home to fix a leaky pipe. He was very polite and professional.

Donna Stinson

a year ago

Really bad customer service

Renee Dunlop

11 months ago

We have used Mr. Rooter a few times over the years and they have always been on time, professional and knowledgable.
We would use them for all of our plumbing needs.

David Tran

4 years ago

Service was very professional and informative. Jeff walked me through his procedure and my options, made sure I understood what he was doing and why. Very transparent in their business practice.
During the service, he was very clean. Wore shoe covers as he entered the house, and brought his own matting while he worked. Also cleaned up and put everything back to the way it was.
After fixing my kitchen drain problem, Jeff walked me through some preventative measures, maintenance options and recommendations to keep an eye on some other issues that may come up in the future.
Amazing guy with amazing service. Very satisfied with the result of the work and Jeff himself.

Ryan Solcz

5 years ago

Steve Westfall

2 years ago

Jeff Rivait was fantastic! He listened to all of my concerns, addressed every one of my questions and gave me some very comforting advice moving forward. He was able to quickly diagnose and take care of my plumbing problem without trying to upsell me for work and services I did not need. I recommend Mr.Rooter and especially Jeff to anyone that needs plumbing repairs.

Teresa Guindon-Mader

2 years ago

Amy Ordona

3 years ago

Teena Ireland

4 years ago

Really great service thank you

Zubair Syed

2 months ago

Cindy Cyr

2 years ago

The guy that came out spent more time sitting in the van than working on the drain. Then left a big mess with sewage all over the walls & floor. He didn't do a good job because it backed up a day later. Had to call another company to do the job right.

winman1234

7 years ago

expensive :(

andrew

2 years ago

Anthony Colicchia

3 years ago

Very friendly and prompt service. Very clean after job completed.

Deborah Smith

5 years ago

Great,fast,friendly and efficient service.

LIFT

9 months ago

Gerard was awesome, showed up on time. Very professional, and explained things as he went. Did a great job and cleaned everything up afterwards. Will definitely for next plumbing need!

Barry Matthews

3 years ago

I would like to say I've been very pleased both time's I've had them come for repairs. Your employee Mike Umbenhowar was very polite, professional and very knowledgeable and did a great job my family and I. I would recommend your company to other's, Thanks

Adrena Lewis

2 years ago

My basement flooded with about half a foot of water, the technician, Joey N. was an absolute pleasure. He was well informed and knowledgeable. conversing with us, he told us ways to prevent further issues and the best brands of products to help us. He was polite and although the smell was terribly pungent, he did not complain once. Always speaking with a smile and well groomed we were extremely lucky to have been blessed with such a sweet understanding young man. 100% will use this company again. thank you for helping us same day and at such a reasonable price.

Donna Greene

3 years ago

Prompt and great service affordable we had an emergency situation they came out the same day

Frank and Maria Frabotta

a year ago

The agent who attended our property was very courteous and knowledgeable. He told us what the problem was and rectified the problem quickly.

Newton K Napoleon

a month ago

I called to fix up the clogged drain and they ran the cable and the person talking was very rude. They said that they fixed it and left. They left without repacking anything and and left everything open. My tenants this morning called and saying again the water is coming out.

Terry Aldea

3 years ago

Excellent, Quick & Professional service!!
Will use them again

Vedo Slick

2 years ago

Will work with u

Ana Maria Senior

a month ago

Austin did a great job!

Trudy Schneider

2 years ago

Stefan Sazdanovski

4 years ago

I had an issue and called 2 other companies in regards to my issue with a hot water valve that wont turn off and would leak water. I called Mr. Rooter for help and they came 20 min later but no other plumbers even got back to me at all after ive been chasing them for help. I ended up getting Jeff as my plumbing tech. He was very open to me about what are my options. After driving across town to get the part for me i was very glad that someone cared about my situation. I was very glad to get Jeff's help and expert knowledge. He finished everything in a blink of an eye. Any employer should be glad to have this man under their belt. If I had a business, people like Jeff is what we need more of both for a buisness and consumers aspect. I wouldnt change anything that happened today. Not only does he deserves a raise financial but im sure that good thinks will come his way for this guy in his future. Regradless of the comany he works for it was him that made the experience amazing and make the company shine with his personal skill and plumbing perfections.

Toya Carson

3 years ago

My apologies for the wrong location I've tried several times to edit my previous review I'm not sure if it was successful AGAIN I APOLOGIZE TO YOUR LOCATION OF BUSINESS WHOM I NEVER CONTACTED

Mike & Brittany

4 years ago

Big thanks to Jeff over at Mr. Rooter. He came into a job with an open mind and helped fixed the problems that had situated in our kitchen to finally get it done. Not only was Jeff very professional, his craftsmanship for his work shows. He’s the reason we will call Mr. Rooter back for our future plumbing needs.

TONY BITACOLA

a year ago

Ian Gardner

11 months ago

Plumbers Rob And Gerald from Windsor are both great. I use them at all my rental properties

chris renaud

2 years ago

Chris Crump

a year ago

Great business

Tracy Lampman

a year ago

Jeff is very knowledgeable about his job and very professional. As long as Jeff's working, your business will succeed. Thank you Jeff!!

Matthew Radford

3 years ago

They always send the friendliest techs to the house. Very professional and has done great work for both very large, and very small jobs.

Lorraine Watson

5 months ago

Technician gave me a text the day before he came in and for added security the company sent a photo of the technician that day,.
Technician called on arrival, dealt with my 20 year son, called me before doing work to give me an estimate and then called afterwards to tell me what he had done and where the problem was.
Very professional, really impressed. Definitely recommend..

Peter Anstett

3 months ago

We had to order the part ourselves, and he just charged a flat rate to install. Good job.

Kelley Ferguson

a year ago

They are always courteous, always on time and very professional.

Grafton Russell

a year ago

Shelia Brewer

a year ago

Mr rooter did a great job and they work quickly. Well worth the money 👍🏽

Christine Williams

2 years ago

Excellent workmanship. Fast and friendly. Gave us some great tips about plumbing as well. Would call and have
Jeff Rivard again for any future problems.

Sheila Willing

6 years ago

hdila

9 months ago

Darleen Schiavo

5 years ago

Ana Jankovic

3 years ago

Garrett was so helpful, punctual and polite. Thank you so much for helping us out. I would definitely recommend for a plumbing service.

Manuela Solcz

2 years ago

Camera inspection at new construction site to make sure that all underground piping is working with proper slopes and not broken.

Neta Marcel

3 years ago

Very satisfactory. Fast and efficient service. I appreciate it very much.
Very pleasant people to deal with.

Nicole Wood

2 years ago

This was my first time using Mr. Rooter. I searched online to find a local plumber and saw all the great reviews that they had and thought I'd give them a try. The reviews don't lie, amazing job! I liked how they came out to do a free estimate first. I did not feel pressured to pay for any services I did not want. Jeff was very professional and straightforward. I liked how he didn't try to upsell and was honest about the work and what problems could lay ahead due to the taps being so old. I felt confident in Jeff's work and agreed to go ahead to fix the leak. Jeff showed determination and pride in his work. When he does a job, he gets it done and gets it done right. I highly recommend Jeff, he was amazing. I am very satisfied with his work and will be passing the word along to anyone needing a plumber. Thank you, Jeff!

Bob Dobbs

2 years ago

I am incredibly satisfied with the level of service and expertise brought by this company. Especially Jeff, who was the technician on site. Friendly, prompt. Explained everything that needed to be done, and what might need to be done. Very thorough in helping me understand exactly what was going on.
Long story short. What could have been a gruesome mess was resolved in no time.
Thanks Jeff!

Handel Russell

a year ago

Reliance home services started our clogged drain and let us down big time. Had enough of them and called Mr Rooter. Within the day the Mr. Rooter technician came out and cleared the pipes quickly and professionally. Many thanks to the professionals at Mr. Rooter.

brett clarke

5 years ago

Nat Smillie

a year ago

Called to get service over the weekend and was told no membership no weekend service. Asked how to get a membership was told call back during regular business hours. I found service elsewhere

Anthony Darrius

5 years ago

When I called Mr. Rooter a couple of months ago, my call was greeted with enthusiasm and with professional attention to my questions by Mr. Rooter’s receptionist. I firmly believe the receptionist is the Director of First Impressions. As a new potential customer the person answering the telephone could very easily disway the caller if there is an uncaring, robotic replies and an urgency to dispense of the caller. This was not my impression as the receptionist gave me the level of confidence to meet with their plumber on the schedule day.

When I met Jeff, he was very courteous, diligent and attention to detail and particularly had taken the time to explain what was being offered, costs associated with my selection and the time frame to complete the work. He ensured the area was cleaned with no debris after his work was completed. My wife and I were very pleased with the work performed and jokingly I said I would I hope never see him again.

Well on January 1st midafternoon, I had a pipe burst and called Mr. Rooter. The technician on call was extremely helpful and walked me through what I should do to close the water supply to my home. I received a call the very next morning and I accepted a service call that morning. To my delight Jeff arrived and after a few hours, my fears were laid to rest, job completed with new copper piping.

Because of his diligent and caring nature I requested a quote to have more work done in our basement. All of this because originally we needed to replace a dripping kitchen faucet. I recall I reached out to three different plumbers and Mr. Rooter was not only the first to call me but the only company to call. I guess replacing a faucet did not command a lot of money. But Mr. Rooter welcomed that call and with that got more business.

Thank you Jeff and Mr. Rooter for being there and providing Tiffany and I with peace of mind.

Anthony Ken & Tiffany

Sabrina Baskey

3 years ago

Jeff did a fantastic job replacing my kitchen sink drain. He was very upfront about what could go wrong (it's a very old, very odd sink), but luckily, nothing did, and he was done in under two hours. I would definitely recommend Jeff and Mr. Rooter to anyone with plumbing problems.

John Nymann

2 years ago

I arrived home to discover a small amount of sewage entering my basement due to a blocked drain. I called Mr Rooter and Jeff came. He was very professional but also good natured and friendly. In a short matter of time he had the drain unblocked.

He could have stopped with that but, being thorough, he worked on the other portions of the drains in my basement and found another, more minor problem and corrected that as well.

I am very satisfied with Mr Rooter here in Windsor and highly recommend them for plumbing needs.

wes dominique

2 years ago

Second time I have used Mr. Rooter. Professional, on time, very reasonably priced and a job well done. We had a leaky pipe in the basement, fixed quickly. Jeff Rivait was very professional, would 100% recommend to anyone with plumbing issues.

Sarah Lorenz

5 years ago

Very honest company. I wasn't promised something that couldn't be delivered and I was warned, in advance, of possible complications and cost overruns. Jeff, the plumber, was very professional, knowledgeable and pleasant. If I need a plumber again, this is who I'll call.

Raman A

a year ago

I recently had galvanized pipe replaced by Mr. Rooters. Rob worked on the whole thing and I must say he did a very neat and clean job. I would highly recommend Rob for any of your plumbing projects. The customer service and professionalism is top notch.

Qween

2 years ago

I initially booked an appointment online. I received two phone calls prior to the appointment. One was from a technician the day after my appointment which was totally unprofessional because they let an entire day go by without addressing my scheduled appointment. A receptionist called following day to say that a tech could be sent out but it would be a 100.00 fee for a tech to come out. The fee needs to be explained online when the appointment is made. Why is it they missed an appointment then call two days later saying they’d send someone. First time I spoke with a receptionist and asked why they’d charge without giving estimates over the phone, she said she didn’t know. I called the following day to get a better understanding or to see if I may have just talked to the wrong person. A new receptionist then tells me the tech travel fee is 49. At this point I’m not ever going to deal with these con artists

Vince Rogers

7 months ago

Mariette Prinsloo

4 months ago

Fast, friendly and effective service

Lee Samuel Wilson

a year ago

Jeff was great. Extremely knowledgeable and takes his time to explain everything clearly. Thanks, Jeff!

claudio chiarot

3 years ago

Jeff R was very professional and clean during our interaction and service. He was also very knowledgeable and provided helpful advice on preventing future problems with my sink . The only miss was not offering the 20 dollar coupon for first time customer, other than that excellent!!!

Kelly Tagliabracci

4 years ago

I like that they try to get a technician out the same day. Technician always explains everything in detail before he starts work also suggests preventative maintenance and cleans up after himself before he leaves

Tori F

6 years ago

Very rude company from the inside out. Tim was my technician and he was rude from the moment he walked up to my house. I shrugged it off and let him do his job. But then, he got really disrespectful. I have shoes at my back door because we dont wear shoes in the house, mostly my sons different sport shoes and a pair of my boots because we had water in the basement so i had to wear boots when i go down there. As he was going out to get his camera, he started flinging the shoes in my kitchen and they landed every which way. I have blood clots in my lungs so it takes me a great deal of time and energy to do very simple tasks but if he needed more space, he should have asked me to move them and i would have. I called the supervisor and she didn't seem to care. Now that im reading the reviews, i guess being rude is apart of their job description. If you need plumbing services, please go elsewhere!!! Tim is racist, rude and he doesnt think that tenants matter, only landlords because they are the ones paying.

Jenn Ranjit-Fortais

5 years ago

Jose

2 years ago

Appreciate Rob for doing a great job today. He was spot on and very professional in his approach.

Mr. Rooter Plumbing Windsor Ontario