Description
When you need a fast, reliable plumber in Detroit or emergency drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning. We fix drain clogs, sewer lines and leaking or burst pipes. We also specialize in professional water damage restoration and water cleanup services. We can fix whatever caused your basement flooding and clean up the mess too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, Water tank installation, Water tank repair, All Types Of Drain Cleaning, Appliance Connections, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Clogged Drains Or Toilets, Dependable Services, Dishwasher Installation, Drain Clean Services for Clogged Drains, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Leaky Toilets, Location Change, Pipe Repair & Replacement Services, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Damage Cleanup, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Flooring, Mold inspection, Plumbing, Remodeling, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Charlie our tech did a great job, very helpful in explaining what the trouble was
linda klemmer
6 years ago
I was able to get a same-day appointment. Kyle waited for me to get home, and he was able to diagnose and fix the problem quickly.
Cordell Hastings
6 years ago
Dana Kuczynski, our Service Technician, was wonderful! We found him to be very polite, neat appearance, and very knowledgeable. We were very satisfied with the work done. He left the areas where he worked as neat as he found them. Explained everything he did. He made us aware of options available to save us money. We certainly would not hesitate to have him back should we need work done in the future. I gave a 4-star rating overall. The only reason I didn't give a 5-star rating was because the work was a bit pricey. But Dana and his work was certainly 5-star. Thank you for your service.
this was a 3 day experience! I was a repeat customer. Not happy this took 3 visits to resolve, 2 holes in the wall and 2 days work from home.Looking back it should have took no more than 2 visits and 1 hole.1. on each day it took a few calls to find out where is the technician?? when will they be here? Each time the operator would say they are on their way... hours later nothing. Lots of apologies.2. I should have gone right to the pressure pipe wash (3rd visit). that took care of the issue.*** RR - be more proactive on where customer is at in line and when will the tech arrive (you failed at hitting an hour eta window all 3 times). Don't make me chase you calling when you set the time the tech would be here.*** RR - mistakes happen understand (ie extra cut hole) but the 2nd visit was totally unproductive - camera didn't show anything. Tech never came back that day to finish. On 1st visit I was told a camera was NOT on the pressure wash when it was! I would have done pressure wash for day2 and been done. Only bc 1st visit you sent out tech who didn't have equipment(otherwise would have took 1 day - 1 hole)*** Lastly - appreciate you honoring price you initially quoted. Though I felt like I had to defend my position even though it was written on your quote. In the end I spent ~ $1000 for 4hrs work. I waited for a tech ~14hrs in total during the 3 days.
noah bennett
7 months ago
Quick response and fair prices had a water back up on Christmas responded quick and got too work. Friendly customer recommend 100%.
The plumber was timely and seemed knowledgeable; he explained everything to me as many times as I needed clarification. The price was extremely high, so that's the reason for the lower rating. I also thought the caps on the bolts in the toilets would be replaced in a way that they stayed on but every time I clean, they fall off which is irritating.
lawrence ablahad
a month ago
Called in at 4am. Had a call back by 830 and Jourdan here within the hour. Amazing responsiveness. Will be going back for further repairs. Awesome work.
Ricky Mitchell
6 years ago
The technician arrived promptly and came up with an answer to the problem. They spent the day cleaning all of the pipes to ensure the basement wouldnt start flooding again. Service technician also found a blocked pipe that needs to be replaced. Technician was helpful in solving are issues and made sure we were comfortable before they left.
Our service technician Dikemse McCaster was amazing. He was very helpful and knowledgeable. He helped resolved the drain issue and provided recommendations to ensure we stay ahead of issues in our 100 year old house.The support team was helpful, provided a time for when the plumbers would be onsite and they called ahead of time to provide an update. We also had someone come do an initial walk through to inspect the issue and provide information to the technician.Overall great experience and would definitely recommend.
Cassandra McNeal
4 years ago
I was having water back up in my wash room every time I washed and gurgling in my kitchen sink. It was determined that it was an isolated incident with just that one drain. The plumber was knowledgeable, courteous, and gave my a residential guarantee of six months for my main/branch lines. I always call Roto-Rooter. You can always rely on their knowledgeable team of associate plumbers and their dependable service!
I used the online schedule process on Sunday night to schedule an appointment for Monday. Our plumber showed up within 20 minutes of calling us Monday afternoon. He was polite and knowledgeable about our drain clog. He had the drain operating perfectly within 40 minutes of arriving. He left us with clear, easy to follow advice about how to maintain our drain to avoid further problems.
Beverly Robinson
a month ago
My representative Jourdan Lumpkin arrived on time. He was very professional and courteous. Jourdan evaluated the problem and solved the issues. Thank you, Jourdan I would highly recommend you to anyone. Thanks, again
Gerald Conway
10 years ago
Mike (tech number 403) from Detroit was dispatched immediately and arrived at our house promptly, even though he was in the city of Detroit and we live in the suburbs. He was very thorough and professional. We were impressed with his knowledge and ability to teach us what was wrong, what needed to be done, and then went ahead and did it after our approval.
Couldn't come out cause the cable machine was broke. Not helpful, rushed off the phone. I will never recommend them .very disappointed.
Very good service. Showed up 30 minutes after initial call and explained the services being given.
La Teefha Aaron
a year ago
I really give them no stars. Terrible service, wayyyy overpriced. Caused another hole in my pipe called and tried to get fixed same day but tried to charge me more money. Terrible company .dont use them. Better plumber s out here.
Paul R Robinson
a year ago
The tech was very informed and knowledgeable, of the work needed to be done, very professional
Fast, informative professionals. Gave me advice/info on other plumbing in the house, not just the current job. I appreciate their thoroughness, friendliness, and professionalism. Would hire again.
We needed a plumber for a leaking toilet valve on a Sunday. Called Roto-Rooter and was told by a very courteous Andy that it would be two or three hours and he would call to let us know when the plumber was on his way. True to his word he called to tell us Charlie was on his way. Charlie Campbell was our plumber. He checked out the problem and gave us the complete price to fix the problem with no hidden surprises. He did a great job, and left the area cleaned up. He was so nice it was a pleasure to have him in our home. Next time we need a plumber we will call Roto-Rooter and ask for Charlie!
AJ our technician was very knowledgable and helpful in fixing our problem.
David Ogbuaku
2 months ago
TOO Expensive. Replacement of Kitchen sink garbage disposal only. The job took less than one hour, the brand new part I already bought was used, yet I was charged $400. To me this is unreasonably expensive. Will make me think twice before falling Roto Rooter in the future.
Joseph Lisuzzo
10 years ago
Service was great. The tech went the extra mile to make sure the problem was resolved properly and discussed was to prevent future incidents. Although this was the first time I used this company, I would highly recommend them to anyone who needs plumbing service.
Roto rooter was easy to work with. Very quick to respond and quick to get to the work. Work was done effectively, and the crew was very communicative. Dave lead his crew towards completing the project very professionally while keeping me updated during this stressful time.
At this time we were not prepared however, when we are ready we will be requesting Dikembe he was very professional and informative.
Herbert Jackson
10 years ago
I live in the Detroit metro area and I had a Roto-Rooter plumber come out to service my septic tank. The plumber was able to quickly diagnose my problem as a faulty pump in my septic tank. The plumber was very helpful and extremely informative as he worked to repair my septic system. I was very satisfied with the professionalism displayed by the Roto-Rooter plumber. This was my second positive experience utilizing Roto-Rooter in the past year and I would recommend their services to anyone. Thanks Roto-Rooter, your personnel are top notch!
German Francisco
a month ago
I always hesitate to call for any repair service but Red ( 673) was very professional in explaining the problems and and very honest.
I would definitely use their services if needed and ask for Red. Thank you so much!!!
Paul Robinson
4 months ago
Dave did a great job! Worked through the issue and got everything flowing again. Very clean and professional.
Marissa Sustaita
a year ago
Nathan was great. Very helpful and explained the process very well.
Gentleman was a complete professional. Gave me solid advice, got to work, and got things done. I respect competence and pros that know what they’re doing.
Edward White
4 months ago
The representative was cool and he got my plumbing working again with warranty.
I would recommend this service.
Cassandra Johnston
a year ago
I was having some sewage back up in my basement, when roto rooter arrived and assessed what was going on they said “by the looks of what is coming up the drain, I think you’re going to need the hydro jet”. This cost was 4 times the amount I originally thought the snaking would be. I go through with the hydro jet, told there was a 1 year warranty if it backs up again. 2 months later it backed up again, I called roto rooter and they were out probably the next day. While the tech was here I asked why it would be backing up again so quickly, and he said he doesn’t know but he’ll run the hydro jet and make sure the water isn’t backing up before he leaves. I asked if the only way to know would be the camera inspection and he said yes, but he didn’t have it with him. So they are just trying to treat things without diagnosing first.One week after he hydro jetted the second time, the drain was backing up again and I called and expressed my concern and they said a supervisor would call me within 2 days. Never received a call. It has now been 2 additional months after playing phone tag and haven’t had my sewage drain fixed or a supervisor call me back. Very disappointed in lack of professionalism and the fact that things get treated without diagnosing.I also called today trying to get the problem in my basement resolved and they said the supervisor will have to get back with me on Monday. No option to have the emergency fixed this weekend.
They missed the original appointment (after many calls to them) but rescheduled. Work was completed quickly and everything works fine.
Jennifer Hogue
a month ago
Carmen Kirkland
3 weeks ago
The technician was very helpful. He explained everything that he would be doing and made sure I understood what was going on.
Our service tech Joe was patient, friendly, professional, and did a thorough job in resolving our blockage. It was a difficult job which took longer than originally thought, but explained every job along the way and provided tips for the future
Gabriel Campuzano
a year ago
Great customer service. Let me know the issue immediately.
Very thrilled with how quickly a tech was able to come out to my home. Matt was friendly, respectful and professional. I felt comfortable with his recommendations on courses of action, and best of all he was able to solve my issues!
Debbie Monchilov
a week ago
Lamar came out and was very good at what he does a great listener.he advised us and did a great job.he was a great employee.thanks for a great job well done!!!!
Patrick Stone
a month ago
Jourdan 689 was probably the best plumber I’ve ever come in contact with. He was very fast and efficient and did not over sale. He definitely knows what he’s doing and he will only sale you what you need. A Plus service. Highly recommended.
Caitlynn Greer
6 years ago
Hi, the tech was very nice and did a great job. the only gripe is that he overcharged me about twice the going rate!! other than that he was great.
William Johnson
2 months ago
Second time out for same problem
Sammy herrera
6 months ago
Nate from Roto-Rooter was fantastic. Very personable and professional. Took his time to properly evaluate our situation and offer us our best options and answer all of our questions. Did not try to push us to spend tons of money when it wasn’t needed. Would definitely recommend to friends or family.
Eric Cojocari
5 years ago
The Roto-Rooter team worked quickly and efficiently to resolve our plumbing issues! It was a big job and they got it done within 24 hours!!!
Dwight Hannon
5 years ago
Service Tech: Columbus #472 did a awesome job. He got the job done. Very good customer service.
DON'T DO IT!!!!!!!!!! They've took full advantage of my mother. They charged almost $300 to snake a drain with a grantee 6 month warranty. 4 days later the issue that occurred again. We called them back and they said they only come once every 6 months and they will have to charge $300 again to come back.
Quick work friendly service by Tylor and Sean from water restoration.
We had a clogged main drain on a Sunday and I called about mid afternoon for service. The technician arrived within 30 minutes and took care of the problem.
Rosemary Mardeusz
5 years ago
The gentleman that came to service us was very professional and knowledgeable. He worked quickly and everything is great.
Patrick Jarvis
a year ago
I had a main sewer backup and needed it sorted out asap. Blake was out in an hour and was able to clear the tree roots form the main. Excellent service highly recommend.
Jennifer Shivnen
a year ago
I am a new homeowner and had significant flooding in my basement due to heavy roots in the sewer line - the company was able to get someone out same day and was very responsive throughout the process. Chris was very personable and informative.
Christopher Maks
4 months ago
They helped resolve our issue in a timely manner and we’re courteous of our time.
JamesPatricia Corcoran
10 years ago
Friendly, busy and efficient. No hard sell, but an honest appraisal of my problem. The power jet with the.camera made it all visible and easy to understand what was needed.Bill Hurley was excellent and the young man, Kyle, who he sent over the next day with the power jet was courteous, friendly and very thorough. Both did superior work.I will be a steady customer.James CorcoranWalled Lake, MI
The technician was efficient, pleasant and fixed the current problem.
Brianna Baker
7 years ago
I would highly recommend hiring Roto-Rooter plumbing & drain service, they did a fantastic job. The technician we had come to our house was A.J. Gary, number 452. He was very respectful with giving us an estimate and figuring out what the problem was. He was also very polite with us. If anyone needs a plumbing or drain job done call Roto-Rooter! You will not regret it.
Donald Murphy
10 years ago
Made an appointment on Sunday, but they called and said they were busy, and they rescheduled for the following day, from 9-3. At 3:40, they called and stated a technician could be there in half an hour.Once Mike did show up, he did an excellent job. Quick, efficient, hard-working, knowledgeable, friendly all describe him. He did his best to try to ensure our sink pipes were set up correctly - which is difficult because the previous owner did not have a decent plumber work on the house!Due to Mike, I am selecting 'very good'.
Darlene Harper
a year ago
Excellent.
Will call them every time I have a plumbing issue. Very polite, clean, professional, and sympathetic. Best home repair experience I have ever had.
Debra R Miller
a year ago
Zach came to unclog the floor drain in the basement and he was great. He was very good at his job and he was very understanding about us being seniors. He explained what had to be done and worked with us. He even gave us advice on other things that we needed done.
William Woodward
3 weeks ago
Let me tell you how good Blake Lukasik is very professional, very good manners, will be calling and asking for him again, very on point with everything, just a great guy, Roto rooter very good job. Very pleased with how everything went today, after having another company come out and screw things up, Blake saved the day. Thank you again Blake lukasik.
Would not provide an estimate over the phone, then when they came had a booklet of prices that could have easily been given over the phone.Another thing they don't tell you until they get to your house is that its a $40 fee, even for an estimate.Look elsewhere.
Jamie LaPointe
6 months ago
Ashley Moore
7 months ago
Our service tech did an amazing job. He was very professional and helped us understand the entire process.
Matthew Gonderinger
6 years ago
It was very easy to schedule a visit by a plumber. After the first appointment, our plumber Tim came back the next day and completed all the work in only a few hours. It was a huge relief to get all our plumbing problems fixed so quickly, and he did a good job!
My technician came to my house in the midst of a sewage overflow. He was friendly, fast and efficient, while he worked on my drain. He removed a huge amount of roots quickly, and gave me good advice about preventing this problem in the future. In short, he made a horrible experience much better. Roto-Rooter was right on time and put me first with my horrible problem. Thank you for your help!
Red was fantastic. I felt that he truly had my best interest in mind. Didn't try to over sell or anything. Quickly fixed the issue. Will definitely be using roto rooter again and requesting Red! Not to mention I called on a Sunday afternoon and they came out Monday!
Scott Schaible
a year ago
We had a small backup in our basement and originally called someone to come out and snake it, but you get what you pay for because they made a huge mess and didn't fix the problem. Should have called Roto rooter from the begining. Jake was professional and got the job done within a few hours. Definitely worth the extra money for quality of work and peace of mind.
Bonnie Steinmann
8 years ago
Excellent service! Marcus (#433) was friendly, hard-working, and focused on solving our drainage problem. While many would just give up and suggest more expensive solutions, he didn't give up and managed to clear everything up. I will definitely use Roto-Rooter for any further plumbing issues, and so should you!
Joseph Feather
8 years ago
The first time I called Roto-Rooter was in March of 2015 when the sewer line back up into my house. They came the same day, performed a drain cleaning and provided a warranty for six months. I thought the issue was resolved and gladly paid the $100 for the quick fix. Three months later the same issue occurred, thinking how well Roto-Rooter performed before I quickly called to get the fixed. They said that someone would be out that day and to sit tight. A few hours later I get a call saying they can't come today and will be around first thing in the morning. First thing in the morning was 11:30 am. When they arrive the technician is very nice and informative, after some investigation he finds that the sewage line is collapsed and that it will need fixed and will cost 4k. The landlord explains that she wants to shop around for a better price. This is where Roto-Rooter became hostile. Once it was known that we we were looking for a competitive price all civility went out the window. The technician said water could be put down the drain but not paper, he got in his truck and drove away. Five minutes later I flushed the toilet and the drains over flowed again. (the drains were just snaked and flowing before we told them we were going to shop around) My wife called the phone number on the top of the invoice and talked to Jeff. Jeff didn't care. When he said that the issues was the collapsed drain and they can't do anything, my wife responded with well no s***. Jeff hung up. I called back right away, and Jeff tried the same lines with me. After telling him how inappropriate it is to scold my wife and hang up, i explained the problem and asked to talk to the technician that was at my house. He said he would pass my message along and have him call. Hours later Jeff has not called back and a real plumber has come to fix the problem.tldr: Don't do business with a company that disrespects your family and doesn't allow you the customer to shop around for the best price. and don't trust Jeff
We just moved to the Detroit area and needed a plumber. Bill came out and was friendly, efficient and left everything nice and clean. Thanks Bill and thank you rotorooter.
Love this company. They were friendly and solved our problems. Will use them again and would refer them to family and friends.
After having a back-up from the storm drain in my basement and pumping water out for seven days, I called Rotor-Rooter. I have had two other plumbers come to my home that told me the storm drain was no longer working. neither of them even attempted to snake the drain. The water was coming in around the perimeter of the house. I was told they would have to brake the floor, take the old drain out and it would cost a couple thousand dollars. Being on a fixed income, I thought I would have to give up my home because this was not the first time I had water in every room in the basement. It takes a lot of energy to clean-up water after a storm. Now I don't have to Dred checking my basement after an extremely heavy rain. Thank you Rotor Rooter
Within three hours of calling Roto Rooter, Dana was on site. He was professional and thorough. He fixed our concern in less than half and hour, cleaned up, and was finished. We will be calling Roto again if we are ever in need of plumbing service!! Thanks!
They came out Jeff Rivait was an absolute professional and a real pleasure to deal with. I'll be a customer for life
Marilyn Lebron Jasso
a year ago
The team that came to do the job were very professional, courteous, and knowledgeable. They arrived on time and made sure to explain the problem and what my options were. When they completed the job , I can truly say that I was pleased and I would 💯 percent recommend their services.
David Winer (Dave)
5 years ago
Once again, work done professionally, and in this case, the more serious (our entire house draining was backed up) the more commitment and effort Roto Rooter made to ensure the job done and at the most-reasonable rate... Thank you again! -- Dave
Steve Mintline
a year ago
BennyTwoThumbs BTT (BennyTwoThumbs)
a year ago
Keith was amazing. 10/10 Would flood the basement again.
Toni & Louis Jones
8 years ago
Dana and another young man fixed a leak in our hot water heater pipe. They were both very professional, timely, and thorough. They explained the problem and fixed it. Well done!
I have used Roto Rooter before and have always been happy...I just used them to unplug my Guest bedroom toilet, sink and bathtub with very happy results. Your plumber Charlie #425 was very friendly and professional. They gave me a 20 minute notice he was coming and arrived with booties on and even booties on the snake machine. I was impressed with the quickness and the cleanliness he left my guest bathroom with. And I know my guest will be very happy too!...........................................................Thanks Roto Rooter, Barry VanEngelen
Josh and TT Toy Land
3 months ago
Fernando Anaya
a year ago
Prompt and good service
Lauren Putnam
7 months ago
Matt was a great tech, very knowledgeable, and took time to explain my problem as well as solution options. He offered me a great price and had the work done within same day.
Andrew Fulan
6 months ago
Had my sewer line inspected and hydro jetted by Zach. He made sure to explain everything he was doing to me and provided me the different options available. Highly recommend
Sydney Hieronymus
3 months ago
We had amazing and quick service! Our service rep, Matt, was incredibly knowledgeable, professional and helpful. We would highly recommend Roto-Rooter for anyone needing plumbing help.
Shelley Raymond
6 years ago
Work was scheduled and completed quickly, efficiently and without a mess:-).
I have been having a constant problem with my basement flooding almost every time it would rain. Called my personal plumber to fix the problem and $400 later the basement was still flooding. Too afraid to waste anymore money with my old plumber, I finally called roto rooter. Jermaile was our technician and he was very knowledgeable and helpful. He snaked our drain and checked the storm drains and the main drain for blockage and all was clear. He told us that we had a calcium build up and that we shouldn't have any more problems. We have a 6 month guarantee so we are very satisfied with the service that was provided.
Kristina Bargy
a year ago
Bill Hurley went above an beyond to help me helped me get the city out to repair my pipes outside after he fixed my pipes inside. He could have very well just took more money from me but he didn't he even sat here an waited for the city to cone to show them the problem. I would recommend them anytime.tgey showed up an did great work I was very pleased with them. Thank you ROTO-Rooter!
Thank you for the terrific and efficient service. 471 Jermaile did wonderful explaining to my grandfather step by step with our hot water tank installation . Upstanding employee you have roto-rooter.
Whilhelmina Alsup
5 years ago
I had a very pleasant experience with Roto-Rooter. When I made an appointment, the service staff were very friendly and helpful. The technician, Charles Campbell, was very professional, kind and patient. He did a fantastic job, was very conscientious, and thorough. I am glad Charlie was sent to perform the work.I will recommend Roto-Rooter to anyone in need of their services.
dana k. was very polite and efficient and knowledgeable . the work was done quickly and quietly
Johnny Zachman
a year ago
The Roto-Rooter team are HEROES! We were fortunate enough to use them for a flooded basement and pipe burst. They were incredibly attentive, worked super quickly, and got us set up with a brain new sewer line and dried-out basement in very little time. We feel so fortunate to have found them and will definitely use them again.
Rasik Dholakia
a month ago
Our shower drain was clogged. Dikembe , the tech was very courteous and professional and fixed the issue in no time. He explained the process thoroughly and offered us to sit and watch he was doing. We had a very pleasant experience.
We had issues with clogged shower and sink drains. We were able to get an appointment the following day. The service rep was courteous and fixed the plumbing quickly. I would highly recommend!
Terrion Banks
4 months ago
My specialist were On time and very assertive! Explains the work that needs to be done lets you know your options ! Highly recommended!
The plumber that was sent out to my house was very professional, patient, and helpful! I recommend this company to everyone with plumbing issues.
Ryan Christopher
6 years ago
We chose Roto Rooter because family and friends said they were honest and trustworthy and do not push you to spend more. Joe was our service technician and he was very professional, and left my basement cleaner than it was before he came. Snaked my drain and I can do my laundry and all household needs again conveniently. I would choose them again in a heartbeat, thanks for the help! Invoice # 141731, Ryan & Kaley King
Nathan was an exception plumbing technician and performed both a pipe blockage clearing, and camera assessment more than 50 ft. out from the basement stack toward the street. He determined where the blockage was (roots), cleared them, prescribed the best way to keep clean, and didSo at a fair price. Transparent
They took good care of me and were able to come the next day so I really appreciated that. Expert service and professional.
The tech was very polite and explained thoroughly what he was about to do to fix the problem I was having. He cleaned up any spilled water. Also recommended services that would stop the problem from reoccurring again. I would use their services again.
QueenFreda Noble (Queen Freda)
a year ago
The Service manager, Jakob was kind of helpful, however, his team was HORRIBLE. They packed and removed furniture and other things from my home with the promise to unpack and replace same, they DID NOT. They ripped my sofa and didn't advise me of the damage 😒. They removed railings from my walls in order to get the furniture out of the house and didn't replace it. The service team was very unprofessional and argumentative. I would NOT recommend them nor would I ever use them again.
The repairman was very quick to arrive. He was very respectful , professional and explained everything he was doing. An unexpected expense, but thankfully resolved.
Sherri Markwart
7 months ago
Had a toilet that overflowed. Company was great from the office to the technician. Would definitely use again
AL showed up to our house and was very friendly, informative, caring, respectful and most importantly helpful. AL is the guy you hope to have show up to your house to help. AL is the type of people the world needs! I seriously cannot say enough good things about the service he provided for my family and I. Thanks again AL!
David Stoffregen
6 years ago
Service was prompt and courteous. Service was completed to my satisfaction and would use them again.
Matt #607 turned a bad situation around. He came out in a timely manner and took care of a bad sewage backup problem. Professional and helpful.
We had a good experience with the technician. Very happy.
Dikemba was very knowledgeable, polite and helpful. He got the job done and offered as much help as possible. The sink is cleared and the leak repair.
Melanie Parker
5 years ago
Sent someone out less than 24 hours after my request, and completed service within an hour. Really appreciated it. I only wish I had known to look for a coupon online before scheduling the appointment!
George came to my condo yesterday and knocked out all 3 items on my list with no hassle. I called on Wednesday and was surprised to get Thursday service. Highly recommend.
Excellent work - reasonable price - prompt, clean, thorough.
Very friendly and prompt. Great service from Lamar
They were very friendly and professional, they treated my house as they would have treated their own home, and I am very pleased with the job they completed. They also completed their job fast and efficiently. Thank You Roto-Rooter I will be back as needed. -signed very satisfied customer, Mark Hatt
I manage a Goldfish Swim School and called on Wednesday evening as we were having trouble with 2 of our toilets backing up regularly over the past few days. Columbus was promptly here on Thursday morning and I was first blown away by his overall demeanor. He was extremely courteous, knowledgeable, and carried himself with the utmost professionalism. Also, he was very easy to communicate with and listened intently at the problems we were having. Columbus also took the time to walk with me throughout the facility (inside and outside our building even!) so that he had a complete understanding of our facility and our other building's tenants as we share the space with 3 other businesses. He also educated me on so many things from our building tying into the city's main line to showing me detailed video of what he discovered. Columbus was able to provide me and our school's owner very specific details of our problems and also presented a very proactive approach to ensure we can prevent backups. Finally, Columbus understood and was extremely sympathetic to our school's members and made sure that the work he was doing didn't interfere with our business and also took extreme caution, keeping our member's safety in mind the entire time he was here. I would ABSOLUTELY recommend Columbus to anyone and would like to say, Kudos to Roto-Rooter for employing such a wonderful person! Thank you so much, Columbus!
Margaret Smith
8 years ago
People kept telling me to try fixing my clog myself and not call Roto-Rooter because they're really expensive. After a week of drain products and snaking, I finally did call. They came out in a little over an hour, gave me a price, and then fixed the problem. I presented a coupon for $40 off and they took it off the bill. Eric was absolutely the kind of person you'd want in your home.
Jeffrey Mitchell
a year ago
The only professional plumber of 3 services I called.
Jourdan 689 and Wayne were both wonderful in service, timing and care.
Michele Colosi
6 years ago
Terrible! Called at 9am due to a back up in our basement, got a call almost 3 hours later and was given an estimate of arrival for the tech of 45-60 minutes. We let them know we had to leave our house by 2 and were told that wasn't a problem. Once 1:30 hit and the tech still wasn't there I called and was told he would be another 20 minutes! The customer service rep was unapologetic and gave no reason as to why the tech was an hour+ late. So much for 24/7 help and good customer service! Now I am still stuck with a backed up basement.
Deborah Clapp
3 months ago
I plan to use this company, after the excavator does an evaluation. I would definitely recommend Roto Rooter. My tech LaMar is great
maybe rotorooter is not the cheapest company but worth the experience and I don't regret calling them when I had a clog in my kitchen sink and I called around 8PM and they scheduled me the next day, the specialist (Tim) came in the next day and tried very hard to unclog it, it took almost an hour to do that plus he gave me extended warranty
No Complaints. I'm satisfied with the outcome.
Today I had Michael 458 technician come out to my house. He was informative, kind and courtesy. Along with his professionalism his knowledge and suggestions on what steps i need to take in the future was excelling. Also I weas missing a part and he took it upon himself to go to the store and gather that part. He didnt have to do that but he went above and beyond which made the experience top knoch. I will be using them again in the future and hope Michael is my technician again.
We had an emergency on a Sunday, Sean C. came to our home and did an excellent job of explaining what was needed and gave a few options to repair the problem. The work was done efficiently and he was very professional. I would use them again in a heartbeat.
Angela Doolin
6 years ago
We experienced a drain backup emergency, and Roto Rooter sent Jason to our house on a Sunday. He calmly and thoroughly triaged the situation and laid out the steps we could/should take to get things back to normal. He asked excellent questions and took the time to walk me through all the next-step details: the names of the other technicians who would be coming, approximately when they would arrive, and what they would do. He provided really helpful suggestions to help us get the most out of each service call. Jason also gave me his phone number in case we needed additional help coordinating services, or in the event someone didn't arrive. Through it all, he was friendly, knowledgeable, and professional. I'm so grateful for his help, and for going above and beyond. I highly recommend his services!
Diane Batchelor
10 years ago
Thank you to plumber Joe Rioux (sp?) for the great job he did opening my clogged main last PM. Not only was he very respectful of my furnishings by coverings, but he replaced everything in my bathroom exactly where they were! The bathroom looked as if nothing had happened in there! In actuality, he had removed the toilet & rooted out the clog through the opening. I would highly recommend Roto-Rooter for your plumbing drainage problem.
Valeria Eloby-Slade
6 years ago
Charlotte Jones . invoice 151284 . Today and on 5-24-17, Columbus tech 472 came out to my home and did my drain that was backing up. Columbus took the time to explain what was going on with my drain. He was very respectable to my house and to me. I can see that he cares about the customer getting the best service. Columbus represented Roto-Rooter with the best customer service. Thank You.
KELLIE GLOVER
4 months ago
Willie provided excellent service and is very knowledgeable. Willie has a nice personality.
Came out on quick notice. Joe was very thorough in finding the problem and explaining everything he was doing to me.
Excellent work. Prompt, professional and courteous.
Alexandra Kennedy
2 months ago
Blake was awesome! He was quick, professional, and fixed our leak in record time.
Very professional, honest and would definitely recommend
I can't say enough how happy I am with Roto Rooter. I knew that I had a problem with the sewer pipes leading out to the city line so when we had a slight back up on Sunday I knew the pipe had either collapsed or was totally blocked by roots. I knew I needed a company with a camera service. I called RR and Andy, who was very friendly and helpful, said they didn't have any openings that day but would schedule me for Monday. A few hours later he called back to say a plumber was freed up and could come out. Eric W. came out and snaked the pipe and put the camera down. The snake didn't work (no surprise) and the camera was useless in the water. We decided jetting was too high a risk and decided to have the pipes excavated the next day. They didn't charge me for the camera and reduced the price of the snake. Andy called promptly the next morning to let me know that the permits were being pulled (DTE had already been out) and the crew was on their way. Eric W. returned with a crew and they got the job done. Eric was WONDERFUL. He's knowledgeable and kind, explained everything clearly. Every person on the crew was polite and friendly. They cleaned up great. The City inspector was wary that I'd gotten a private contractor (vs a city contractor). He came out twice today to check the job out and told me that I got a fair price and they were not doing any unnecessary work and he was really impressed with their work and professionalism. I was very relieved. Great warranty. Would call them for work again anytime.
We have used this company more than once in our 1927 condo. Their tech, Mike is absolutely wonderful. He is polite and knows his plumbing. He fixed a problem with our toilet that no one else could figure out! I would use this company again.
Alise McCurry
a month ago
We had a drain clog in our basement right at the end of the workday…sewage backing up right onto our basement floor. I called a few places, no one could come out today, I tried Roto-Rooter and they were able to send someone within an hour (no extra fee)! Our plumber, Blake was great! We are so thankful for his kindness and expertise. He said he was confident he could not only take care of our problem but within 30 minutes and he didn’t disappoint! He gave us a few recommendations but they just weren’t in the budget at the moment but we’ll definitely follow up and ask for Blake! We would highly recommend! Thank you, Blake and Roto-Rooter!
Blake was amazing! He took the time to explain the situation, was patient and kind, and exuded professionalism! He fixed our problem in no time flat! Thank you Blake and Roto Rooter!! I will refer you to everyone!
Elaine Morris
7 years ago
Called Roto-Rooter in Holly and was pleasantly suprised to receive same day service. Service Technician, Joe, was professional, pleasant and knowledgable and had our kitchen drain problem fixed in a short period of time. Pleasant experience and affordable. Would call them again.
Toby Donastorg
3 years ago
4 times I made an appointment and 4 times they never came. No call or nothing
Deborah Andrews
8 years ago
I would recommend them to anybody! Called, got a next day appointment. I was able to go to work. They called before the plumber was due at my house. I left work when they called and he showed up shortly after. Snaked my drain and water in basement drained!Joe was very nice, very professional and very much a pleasure to talk to.I called Roto-Rooter because someone at work recommended them and I am happy I did!
Jackie Turner
7 years ago
A+ service would do business again thanks again guys you do great work in a timely fashion very knowledgeable letting me know what the next steps I needed to take to keeping my drains root free and working while trying to stay in my budgit everything is working perfectly since I had it serviced and even referred me to another company that would come clean up my carpets since all the rain water we got ended up all over my floor instead of being out side where in all should of been :P
Annemarie Estheimer
a year ago
Blake was great and helped me understand my options. I would definitely request him again.
Work completed, technician competent & polite. Explained in detail what was found and reviewed recommended next steps.
Theodore Baker
a year ago
We are really impressed by RotoRooter! Timely. Extremely nice crew including demo. Will definitely use again
The service man was knowledgeable about plumbing, kept the area he worked in clean and was helpful diagnosing the problem. The crew that came out the next day to fix the problem explained in detail what they were doing. They were efficient and job was completed with city inspection in less than a day
John Bridgewater
4 months ago
Service was great.
Awesome service from Blake!!
Gentleman was very helpful and knew what to do.
Jessica Canfield
a year ago
Technician Carlos was professional, kind, and efficient. I will use this company for future plumbing repairs, issues, installation. Thank you!
Came out within an hour of us calling, and took care of our clogged drain quickly!! Wayne was very helpful. Good experience and we would use roto-rooter again.
Very polite and informative.
Every time they. Come they get the job their friendly I would recommend them to anyone
Roto-Rooter was able to quickly identify and remedy the cause of water in my basement. Jason was also very friendly and informative.
Andrea Barber
5 months ago
Requested the same gentleman Willie, he came out, was extremely professional and thorough. Within an hour he cabled the appropriate drains, ensured everything was running smoothly and I'm back online.. I'm completely satisfied!
Blake was super professional and straight forward with me about everything. Would definitely refer him to others.
John Ruttenberg
8 years ago
Called Thursday to request service on Saturday as we had to leave town Friday morning for about 15 hours. Was told that I would receive a call between 11am and 3pm on Saturday. By 3:16pm Saturday, heard nothing, so called office. After 5 minutes someone finally answered. I was told that things were backed but that someone would be available later in the day. At 5pm someone called and said that repairman would be at house in about 20 minutes.Repairman , Dana, arrived by 5:30pm. Had problem fixed and left in about 45 minutes.Bottom line was repairman was very congenial , professional and did a good job. However, office operation needs improvement..
This was my second time using their services and Blake didn’t disappoint. Not only did he handle the job but he was efficient, informative and a pleasure to work with.
Tacarra Houston
3 years ago
The customer service was horrible. They were over 6 hrs late. When they finally came I was told they had plans for the night so there was nothing that they could do for me. When I called about it they treated me like I was wrong.
Emile came out on short notice and was very professional and quick, replacing the pipe and trap for my laundry tub. Highly recommended. Thank you!
Honestly, we didn't know what to expect. We were about to install a new water heater and when we went downstairs, our basement had about of inch of water and ick (i mean ICK). We were panicked -- tree limbs in pipes? dead animal in pipes? plus we have no hot water! anyways, i called two drain cleaning companies, including roto-rooter. I was warned that Roto Rooter was the more expensive but reliable than the other company, but reliable is what we needed. Joe fixed our problem, gave us great advice to avoid clogs in the future and the price was very reasonable! When you're in a panicked state, the last thing you want to think about is the possibility of being ripped off and my husband and I felt extremely comfortable with Joe's explanation and service. Would recommend very highly.
Traci Jo Rizzo
5 months ago
Lamar was awesome, professional, efficient.
Tech Joe Rio is the man! Joe came to my home, identified and fixed my plumbing problem quickly and efficiently. On top of that Joe took the time to clearly explain the problem and solution and offered tips to stop problems in the future. I highly recommend Roto-Rooter!
My service technician, Joe, was very knowledgeable. He gave me tips to help keep the drains clear and clean. I also want to thank Roto Rooter for leaving a sample of Pipe Shield to prevent clogging of my kitchen drain.
Came out same day. A cold winter day unclogging an outside drain line with their water jet. Couldn’t have been more professional, efficient and pleasant. Got the job done and I was thrilled the issue was resolved!! Very happy with the entire experience!
Christina Killgore
a year ago
They're fast and professional. Nathan was super nice. I would highly recommend.
Matt arrived on time, assessed the problem, offered options with pros and cons of each, supported our choice, quickly and professionally performed repairs. The repair was successful. We will use them again for all plumbing needs.
Rachel Beaubien
3 years ago
Had a flooded basement from rain and a clogged line. Columbus was the technician that came, actually immediately cause I demanded it from the appt guy Andy. Columbus was so great, he was cheerful, kind to the situation, explained everything in detail and gave us a recommendation for jetting. We agreed with his suggestion and purchased the jetting. He worked hard to clean our aged old maple tree roots. I felt so comfortable with his experience and trusted him, so we asked him to do another job as well. Roto rooter will definitely be my go to plumber from now on.
Geraldine Tate
2 years ago
Charged me $39.95 (which I was not told about) just to LOOK at the problem and then give me an outrageous quote to do a drain clean out. Find someone else that will not charge you just to do a quote.
Wayne showed up and had my toilet flushing in 10 minutes. It was a simple check valve that was stuck. The cost was reasonable and he was very friendly. Highly recommend Roto-Rooter.
Cheryl Patrick
6 years ago
Dana came out to our business the same day. He was great and would definitely request him again. Very professional.
Miller london
4 months ago
They never showed up for appointment and never called. The worst
David Brennan
6 years ago
After a mishap in our 2nd floor bathroom, we had a Roto-Rooter plumber out to check the pipes in our kitchen He had to tear out part of the ceiling (it was already ruined) and determined that the pipes were not leaking. He checked the access door for the tub and that was o.k. too. It was worth the money to put my mind at ease. The plumber was very professional and friendly. Overall a very pleasant experience, given the circumstances.
Lynne Wilcox
11 years ago
Mike was my plumber from Roto-rooter and he was wonderful. Very Very nice and professional. Not being from Detroit I didn't realize that tree roots where such a huge issue here. My ticket number was 49930
Pipe broke in my kitchen; Roto Rooter had a plumber out and everything fixed in less than 24hrs. Excellent customer service
Alexandria Burbank
7 years ago
First let me state he raised price $500 after bathroom torn up on first floor. I have a handicap mother so I had to agree. We only have one bathroom on first floor. Did a decent job but hiked the price up $600 past estimate for no decent reason. Apparently plumbers make more than my doctor per hour. The place was left a mess that required two hours of clean up and my 80 year old cast iron tub has a big chip in it which will have to be professionally repaired. I had a contractor look at the job. He said it was worth max $1,500.00 for 5 hours of work. $2,200.00 is highway robbery. Plus, the $500.00 'up charge' was for $40.00 in parts. I'm currently planning on asking for the up charge back. We will see what they say. I also had a two neighbor's look at it and asked their plumbers what they thought of the bill. They said they would've done it for $1,300.00 to 1,700.00. I will write a review a day just to make me feel better. How is the chip to be repaired?
Patricia Smith
6 months ago
Wonderful service. Professional courteous on time.
Nichelle Thomas
5 years ago
I appreciated the advance notification of when the technician would arrive. Mr. Charlie arrived on time, was courteous throughout the entire visit. He gave clear explanation of each diagnostic step he was taking as well as educated me on the process. He truly made dealing with the plumbing issue less of a stressor and more like a bearable experience.
Carol L. Zachery
7 years ago
I called Roto Rooter to snake a clogged sewer line about one week ago from Satruday I was rescheduled to the following day, but they did show up, and opened the line. Russ, the plumber was polite, personable and efficient. Rotor Rooter is expensive. In fact, there was a lot of promoting additional services at absorbatant pricing.
Christon Moore
5 years ago
Our Technician Joe was very quick and knowledgeable about our drain problem, he also answered any questions we had
First and foremost I should say that I knew very minimal about plumbing prior to the visit today from Roto Rooter. What I thought would be a routine toilet issue turned into a problem when we discovered that the valve that shuts water off to the toilet was not only broken, but the valve that turns the water off to my housing unit was as well. Charlie, the technician, walked me through the process of how and why we had to fix the different components of the house and was very helpful in describing the process that he used to do so from the cutting of pipes, replacing of valves, and the sodding of the new materials.During the process of fixing our house the visit was extremely professional, clean, and thought filled to ensure that no damage would happen to the house during the process. I feel now after the visit from Roto Rooter that I could adequately describe how to fix a similar problem to someone else and my knowledge bank on the plumbing world has grown tremendously.The work was done at a high quality, there was no leaks or spills during the entire visit and my house looks better than it did before the work was done. I would highly recommend Roto Rooter for any plumbing issue that arises in a household.
Blake was great. He explained everything about my pipes and gave me multiple options for clearing the pipes of roots. I chose the hydro jet. He showed me on camera before and after. The work and service was amazing.
Roto Rooter was super professional and sent out a very knowledgeable plumber, named Joe Rioux who efficiently and methodically fixed my horrible miserable problem and he left everything super tidy when he was finished and very fast as well. thanks Roto Rooter I will recommend you to all the people I know who need your services.
Clashow Barker II
7 years ago
A.J. came when promised, was kind , courteous, and attentive . Took care of everything that was. promised, left the spaces clean and dry. Definitely a good service, will hope to use him again in the near future for another possible project.
James Freeman
2 years ago
Scheduled appointment for service between 8 to 12. Received phone call at 11am stating they were running behind, an they promised they would get to me today. Waiting around all day until they called again at 530pm Stating that they needed to reschedule for Tuesday
It was really great experience with having work done by Roto-Rooter. The guy was really help full and experienced, he finished all the work vert quickly and mainly well skilled. I was not expecting accurate time frame, but it was great he came in right time window given at the appointment time. My kitchen sink disposal was not working and he fixed it so neatly. I am looking forward to have all my home water problem to get fixed by Roto-Rooter.
Wayne (technician #402) solved our plumbing problem today. He was tremendously helpful, answered all of my questions and was very professional and knowledgeable. Wayne also gave me some homeowner tips on how to properly maintain sink drains and related plumbing. On a scale of 0-10, Wayne gets a 10!Kathy Levins
Excellent experience. Jeremy Matt was the service tech. He was very professional and worked with us. Had just come home from my father's funeral and found my sump pump had gone bad. Very thankful to have someone come out on a weekend and fix it.
Blake was a very professional technician.He diagnosed the problem very quickly and explained all the options to fix it as well as the probable causes of the problem.He was very informative and explained what he was doing and why. Iam giving Roto Rooter and Blake a FIVE STAR REVIEW.
Not easy to work with at all.
Chris was very knowledgeable and honest. He was very kind and explained everything in full detail. We had a clear understanding of what we needed done. Chris took the extra time to show us the parts he replaced and how the sump pump works. I would highly recommend Chris for your plumbing needs! One of the best experiences I have had with handyman services and companies! Thank you so much!!
Jason was amazing, he worked out a great deal for 3 new toilets and a leaky bathtub faucet. He made sure to inform me of any complications that incurred and what potentially could happen while he was at my home. Very informative and nice.The products that he suggested that we purchase are easy to clean and is more efficient to lower our water bill.
Maretta Colvin
a year ago
Blake was helpful, informative & personable. I will definitely use this company again.
They over bill and still couldn’t even fix issue
jacob Wolnowski
a year ago
Super knowledgeable, on time, did a fantastic job.Dave and Martez were great! We couldn't have asked for a better, quicker, more attentive job!Didn't expect just how great of service they would provide.
David Kettler
a month ago
Good service. Clean. Very helpful
Robert Walkowiak
10 years ago
Plumber - DetroitWe had a sink backup on 12/26/12 and we're in a rush to get it fixed after I couldn't take care of it myself. Even during the holidays, Roto Rooter was able to come out within a days time. Darrell (#387) from Roto Rooter was at my house over 3 hours and did a fantastic job.After he couldn't snake out the drain twice, I had to take down part of a wall downstairs for him to get at the basement cleanout. After 2 attempts (with 2 separate machines), he was able to get the drain unclogged and everything working properly again. I was very pleased with his professionalism and patience for staying at my home for over 3 hours. I would highly recommend Roto Rooter's and Darrell's services in the future.Thanks,Rob Walkowiak
Explained things very well. Cleaned my basement sink drain. The next day I was surprised to see that my tub on the second floor wasn’t draining slow anymore either. Thx!
A.J..#452.. Did an awesome job! Explain the condition as to why I had the clog, very friendly, very knowledgable to plumbing.. I give Roto Rooter & A.J. 2000 stars! They are GREAT! And will do a great job! Thumbs up! Highly recommend Roto rooter for all plumbing, sewer & drain cleaning needs, very affordable!
Richard Murray
6 years ago
I called in the morning and they were out within an hour. I had an old basement drain that had never been used that was no longer able to process water flow. Joe ran the snake twice and double checked that the drain was clear. He also answered my questions, gave me tips on kitchen/bathroom drain maintenance, and gave me a free bottle of drain cleaner (the kind that doesn't eat your pipes). Friendly, professional, and fast service. Can't ask for anything more.
We had a backup of the main line. I was able to schedule a call that evening over the internet. In the morning I followed up with a phone call. They were busy with other calls due to a big storm, but promised to be out today. They were, they fixed the problem, and all is well. Tech was very polite and knew his job. Very pleased. Would recommend their services.
Deborah Gordon
3 years ago
Recent drain backup event left me frazzled in Detroit. But,
Roto Rooter saved the day with knowledgable technician who were fast, efficient, clean a caring. I'm a customer for life.
Adam Ritchie
10 years ago
I needed a plumber in Auburn Hills and was hesitant to call a plumber in Westland, but I am happy I did! I submitted an inquiry online and received a phone call the next morning to discuss my service request. I was able to schedule service for exactly when I needed, so that I could make sure I was home. As soon as a plumber became available they called me to give me a more accurate time of arrival. The plumber arrived 5 minutes early, so I was surprised when I received another phone call saying he was at the house but would wait for me to arrive. He was great and took his time to explain the potential problems and solutions. After giving him the ok to the option that worked for me, he worked quickly and professionally. He finished promptly and gave me a thorough explanation of exactly what the problem was that was causing my issue. I would not hesitate to contact Roto-Rooter Plumbing if I ever need Drain Service again in the future!
Pleased with same day service for plumbing repair. Customer service rep and Mike the technician were friendly and knowledgeable.
Cecilia Orozco
7 months ago
Great service thoroughly explained, very helpful.
Brenden Negus
2 months ago
Was originally scheduled to come tomorrow, but called and came a day early. He was very professional, explained everything that was happening/was very knowledgeable. Even after the services he mopped and cleaned up the mess, which has never been done before. Highly recommend- beyond satisfied with services.
Roto Rooter answered my call immediately, and got me on their schedule. I received a call an hour before the plumber was going to be at my house. The plumber arrived within the promised time window, and did a great job. This is probably the only time I've hired a plumber where I didn't have to clean up after the plumber left. He did a great job making sure he left things the way they were before he arrived. He gave lots of helpful advice on how to avoid having this problem in the future. While I think Roto Rooter costs more than some other plumbers, it was worth it to me to not have to deal with the hassle that some of them bring.
Louann Hanson
6 years ago
It's so reassuring to know Roto-Rooter is available 24/7, even holidays! I've used them three times over the past couple of years and have been very happy with the speed of their response and the thoroughness of the service techs. Yesterday Wayne arrived within two hours of my call and was very courteous. He explained our problem and offered two solutions, one more thorough (costly) than the other. We chose to spend more money to resolve the problem on a long term basis. Wayne efficiently went to work and fixed us up. He was very careful to lay canvas tarps down and left no mess whatsoever. Thank you, Wayne! Job well done!
Edward Viverette
6 years ago
Serviceman was on time and very professional. Did an excellent job explaining our problem, made suggestions and did an excellent job cleaning up.
Excellent service, knowledgeable and professional
Toilet wasn’t working and Al was knowledgeable and courteous. Fixed my problem in a short amount of time. Would recommend. 10/10
Art Merriweather
6 years ago
Our technician was extremely knowledgable and patient as he assessed the issue and gave us his recommendations. The clog was removed immediately and he was on his way. HIGHLY recommended.
Service was super quick and the tech gave detailed description of what we may need to do in the future and what he did to the pipes. (I believe his name was Zack) He provided super friendly and quality service, thank you!
Zack was great, very professional and courteous. He was able to fix our issue in a timely manner. Thank you Zack. Highly recommend.
Joseph Ciaravino
5 years ago
The entire staff was friendly and professional. The plumbers that came to fix the plumbing in our basement were quick, and did a great job. Even gave me an idea of how the plumbing was originally set up when the house was built.
Jason Wright
7 months ago
Happy with service. Would go with them again.
Larissa Gallagher
5 years ago
We used Roto-Rooter for a Sewer Video Inspection prior to purchasing a new house, to ensure that the sewer lines were clear of tree roots and any other blockage.Our technician was very professional, friendly, and knowledgeable, and we found it very interesting and informative to watch the video feed, and have the technician explain everything to us as we went along. Luckily for us, the sewer lines were clear!
Joe was really nice and fixed my kitchen sink and he made sure that the water was flowing properly. He also cleaned up the area after he was finished. He has a good recommendation from me anytime.
Excellent experience in the metro Detroit area with a significant plumbing issue. The plumber(s) assigned did a professional assessment and were clear when explaining options to us. Order 60170
Had my drain backed up, and Blake was awesome getting it fixed. Excellent customer service will definitely use you guys and request him again if needed.
Ryan “Sketch” G
6 years ago
First of all, let me make one quick blanket statement...WOW!I scheduled a last minute/emergency appointment quick and conveniently on their website. Within 5 minutes, I received an email telling me that someone would be in the area between 12pm and 4pm. Standard operations for any service call. I had the day off anyway so it didn't matter. Then, about an hour later, I received a phone call telling me that someone would be in the area within the hour (this was at 1pm). I missed the call, but the voicemail had a number to call back so I returned the call and they told me someone would be out a little later but not by much. So, at 1:30, I saw their van pull up and I opened the door to great the tech. He was very cordial and polite and I showed him straight to the basement. He presented himself very appropriately and professionally, asking me detailed questions and returning my questions with very solid answers. When he was finished, he cleaned up any mess he created (which wasn't much), offered to show me exactly what had happened and what he did to correct it. He didn't try to sell me on anything more, but did warn me that my neighborhood was old and very prone to such incidents.He thanked me for using Roto-Rooter, gave me my bill, presented me with a copy of the receipt and wished me a good day as he left.I will gladly use this company again because of their fast and friendly service, and their simple to use scheduling system online.
Jackie Pogorel
4 days ago
Drain cleaning
Chris was here. Very professional and thorough. Got the job done at a good price and explained everything along the way. Highly recommend.
Essentialology Essentialtastic
5 years ago
Showed up early, came in with the knowledge to get the job done. Went over and above to clear out the main drain. Nice personality and easy to ask questions.
Claudia Moffat
7 months ago
Excellent work!!! Nathan was fabulous!!! Extremely knowledgeable in diagnosing and fixing the problem. Honest and takes pride in his work. Roto Rooter is #1! I will always use them for all my drain and plumbing services.Thank you very much!!
Marilyn Gray
5 months ago
Matt and Trey were very professional--prompt, personable, knowledgeable, and skilled. Totally committed to delivering exemplary customer service. Thank you!
michael gordon
6 years ago
They showed up on time and did the work required. Very pleased with the professional job the men did.
Susan Elamon
7 months ago
Johnny was very helpful and did the job quickly and cleanly. Thanks for the good job Johnny and Roto Rooter
FAST , FRIENDLY, CLEAN SERVICE.
'PLUMBER' 'DETROIT'
Everyone I dealt with was very knowledgeable and courteous. I especially appreciated the technicians who came to take care of the water areas working with my doctor appointment schedule and making it possible for me to get to my appointments on time. They were the best. Give them a raise.
John Wukovits
6 years ago
Dana and his assistant were outstanding. They were pleasant and knowledgeable, and the company got them out in no time. I'll most certainly use Dana again should I need to!
Wayne Wright
10 years ago
WOW, my wife and I were very impressed with Roto-Rooter. Each technician… Wayne/Aaron were professional and knowledgeable while trouble shooting our stressful situation. Once the problem was identified, superstar Antonio did an amazing job completing the project in just over one day. I highly recommend this business.
Really enjoyed my experience with Roto-Rooter. Called them the day after our newborn came home and thought I would have to wait at least a week for them but to my surprise they were out that same day. Our worker was fast! Came in and fixed our sink within 20 minutes. Didn't expect a $300 bill but it was definitely worth it. Any other fixes we need in the future I will always have Roto-Rooter out.
Anthony Marquette
5 years ago
Great experience!! Submitted an online request for service and received a call from the scheduler at 7:30am and the technician was already on his way. When Wayne arrived was very pleasant and respectful of my home. I explained the situation and he gave me the suggested options with upfront cost. Once service started he even invited me to view the camera with him so we could determine the problem together. Not only did he leave my home as it was when he arrived but gave me a few pointers for maintenance on my pipes. If I ever need plumbing services again I will be going with Roto-rooter and requesting Wayne as my tech. Great experience from start to finish.
Kayla Hubbard
5 years ago
Had a series of different personnel help us with a flooded basement. They were quick to resolve the problem and get us back to as normal a life as possible. The water mitigation team was very helpful in explaining everything as they went and getting our basement clean and dry. The plumbers and excavators worked quickly to get pipes replaced same day. Overall pleasant experience and I would recommend them for anyone dealing with a similar situation.
Blake was our technician. He was very professional and even wore a mask. He explained all of our options to get our drain cleaned and gave us recommendations so we don’t have future plumbing issues. He gave us a good rate compared to other places and even hooked up us with a coupon on top of it! It was super easy to call and contact RotoRooter also. Would highly recommend.
Well the guy was supposed to come back with a camera and enzymes to put down the drain and he didn't do either. It was part of the 1300 package
Russ was very personable and knowledgeable. Our toilets, tubs and sinks were not draining as they should. He walked us through everything he was doing. Their prices are not only reasonable, but they will not perform unnecessary work! I will make it a point to add Russ and Roto-Rooter to our list of trusted contractors. We are way beyond satisfied with the work that was performed and the level of service we received!
LaChelle Meeks
4 months ago
My family has used Roto Rooter for a lot over the last couple years. From running a whole new sewer line (last year), installing a sump pump in the basement (this year) to fixing some leaks and installing a new faucet (two weeks ago). Each time they have been professional, clean and super efficient. They detailed the options for each job and did what was selected. Mark came out to my mom's two weeks ago to fix a couple leaks and change her faucet. She found him to be super professional, courteous and all around awesome. He cleaned up any messes made and it looked like he had never been there when he finished. Before leaving her, he stopped and asked her if there was anything else she needed him to look at before he left. Before him, Kyle came out to assess the damage to see if additional services would be warranted. Each of them were patient and kind answering all of her questions politely and professionally. The leaks are gone and her faucet running as it should. Job well done.
James S. was very efficient and neat. James explained everything that he was doing before completing. I would highly recommend Roto-Rooter and will use this company again.
Nancy Skibinski
7 years ago
I had tree roots growing in my sewer drains where the pipe changes from 6 to 4 which were causing back-ups in the basement. Roto-rooter removed the roots and then applied an epoxy coating using a balloon technique inside the drain to prevent the roots from growing back. The job was back up by a 20 years written guarantee. The crew did a great job and I was thrilled considering another well-known drain company wanted to dig up my front yard and charge a much higher fee to replace pipes that didn't need replacing.
The man I had for repairs (can't remember his name) was very polite and knowledgeable. I felt very comfortable with him. He explained things well. He found my problem and fixed it quickly! He also gave me advice for the future which was awesome! Then his supervisor came to check out the work he had done and was also very knowledgeable in the plumbing industry so I felt very good about choosing Roto Rooter 😊
Darryl was very professional, knowledgeable and trustworthy. Roto-Rooter services are in good hands when you send him to do work.
Jermaine Evans
7 months ago
Dikembe was our service technician. He was thorough, honest and knowledgeable of his workmanship. Our kitchen issue was resolved with no apparent work related issue. He explained everything and was efficient with our time and the work pace.Dikebe was very professional and took the time and effort to go the extra mile.
Meghan Picard
5 years ago
A man named Blake L, came out to my home. Super professional, was very polite and respectful of my home. Fixed the issue and was quick. I would recommend him for any and all drain issues.
Finished in a timely manner with helpful advice
Griffin Kahakani
a month ago
Sewage back up in the basement
Lorraine Schmidt
a day ago
Justin was very helpful. Led me in the right direction to get repairs started. Water running in house & crawl space.
the greatest kid
4 months ago
On time arrival and professional service
They would not come out told me I had to pay for travel amount which it wouldn't be use toward the repairs. And I had to give them an authorization to use my card.
robert Heckman
6 years ago
The tech., Dana, did a fantastic job. He called the fawcett/sink mfg. to get the required parts and had them mailed to me. When the parts arrived, he came right over and installed them. Great job by Rotorooter!!
Recently moved into a new home. When i first moved in the plumber who attached a few items for me was not able to fix the sediment issues in my pipes. After a few months it became unbearable. My parents recommended Roto Rooter, and Tim came out. He did an amazing job at clearing my pipes. The first time in almost 6 months my bathroom sinks drain quickly and don’t over flow if i am washing my face. Thanks Tim!
patrick cunningham
3 months ago
Chris was the most professional, kindest, respectful person I have ever met. Quick cleaned up everything gave me multiple options and I will have him back to do more work
Derek Riparip
6 years ago
Roto Rooter fixed the backed up cast iron pipes in our basement in no time at all. The service technician (Russ Tech #428) was timely, courteous, and professional. I would definitely recommend them to anyone with drain issues.
Columbus was out cleared my moms kitchen drain that was clogged, he was outstanding and did a great job. Thank you Roto-rooted Detroit for sending Columbus out.
Very professional and quick. Provided 6 month warranty.But man how expensive can things be. And this is not a reflection on the plumber who came and did the work. He is awesome. He also was upfront about the pricing - so complaint isn't about surprise either. I just had no choice. Even the phone customer service is good. No complaints.My feedback is only about pricing. Pricing seems equal to paying $350 per hour. If these guys were cheaper, it would be my go to place for everything. But right now I am not sure.
George Klaetke
7 years ago
I called Friday afternoon (July 8, 2016) and was told due to a heavy schedule service would not be available until Saturday afternoon. But, Roto-Rooter called at 3:30 pm Friday with GOOD NEWS --- a man was available in my area and would be right over. A.J. arrived at about 4 pm and cleaned the main and storm sewer lines. The young man did a good job, and I am thankful for the QUICK SERVICE !!!
My technician James, was extremely helpful. After the first technician showed up and his equipment wasn't working, James arrived within two hours and fixed my plumbing issues. And he was fun and funny to chat with. My invoice # 141990
In set up nan appointment online Tuesday morning and with in 20 minutes of doing that I received a call explaining that due to the holiday alot of the plumbers/techs were backed up and were running a little behind...my tech arrived right on schedule and fixed the problem in no time., he also took the time to walk me through everything that was done and things that I may want to have done in the near future.I highly recommend Roto rooter on 6480 commerce dr in westland mi.
Victoria Morrison
6 years ago
Technician was EXCELLENT! Patient with my questions, thorough with the work and quick, quick, quick! Roto-Rooter definitely helped me out of a jam and I would definitely recommend them to anyone who finds their basement drain backing up! Thanks Eddie!
Lamar was very nice and took the time to explain all the possibilities, options and pricing for the drain clean out that was needed. He made sure I was able to see each step what was being done
They wanted$1093 for a job that it took me one hour to do and i spent $43 in parts
Benjamin Oliver
7 years ago
Eddy was very informative in helping us understand the drainage situation, how maintain the quality of the draining system and how often the service should be run to ensure the system never becomes an issue in the future. His quality of work was very effective. His knowledge of proper techniques ensured optimum results without risking damage to his equipment or causing damage to our system. I appreciated this fact because it shows he is mindful of the company property/equipment and protected us from an exponential in crease in cost, frustration and inconvenience.
I had an excellent experience with roto rooter! The tech was professional, on time & it was affordable.
Carter Sperstad
a month ago
There was very fast service! They showed up early and actively listened when I told then what happened to my kitchen sink. I was also grateful that they told me how to prevent this from happening again!
Russ was very knowledgeable with a great personality!!
Clayton G. Williams
8 years ago
I must say on 9/11 the last thing I was expecting was for our drains to clog from yet ANOTHER rain storm here in Detroit, MI. I was here visiting my parents and the drains clogged. My mother called Roto-Rooter 9-10-14 LATE the night before and a Roto-Rooter agent arrived by 8:00 am the next day on 9/11.He was VERY kind and personable and helped us deal with this inconvenience. His name was Joe Rioux and he was nice enough to put rubber covers on the wheels of the rooter to avoid damage to our new carpet (though sadly the flood took care of some of that) and he laughed at my moms jokes. Mr. Joe has a very distinctive snort which made me laugh. He snaked our drains about 70ft, cleaned up after himself and stayed until about 9:30 am to make sure the water went down.He gave us many options on how to prevent this back-up from happening again because we have an old house. My parents and I were very happy to have Joe as our Rooter. Everyone would be so lucky to call 1-800-Get-Roto! They will get the job done!
MoNae Bellomy
8 years ago
Our plumber Jeremy was AWESOME!!! He not only came in to fix what we originally scheduled to be fixed but he also fixed a couple other things that he saw needed some work. He was very nice and explained everything he was doing as he did it!! I am so grateful that he was on the job and we couldn't be more pleased! Thank you so much!
Betty Palombo
6 years ago
The men who came out were very polite, arrived on time. I could not have asked for a better crew to do the work.
I want to thank the Roto-Rooter crew for the work that was done and also my home was left as clean as possible
We had just moved into our new home and were already experiencing a major back up. Eric and Mark came in and were so kind. They not only fixed our problem quickly but also didn't try to hustle us into things we didn't need. My husband and I were extremely pleased with their professionalism. I would recommend roto-rooter to anybody experiencing problems. They were quick and efficient!
Bryce Bingham
8 years ago
Calling in to set up an appointment was a breeze, and they fit me in with a technician right away. My issue wasn't an emergency, so I was able to set something up that fit my schedule. The technician, Ronny, was nice and helpful, and was able to work with me to quote me a service that fit my problem (I needed a septic pump installed). He even waived a service charge that had apparently not been explained to me over the phone.After little more than an hour, he had installed my new pump and made sure it was working correctly. Roto-Rooter was a pleasure to work with for this plumbing issue, and I'm sure I will be calling them again if I have any more.
They came on a Sunday and fixed our problem within an hour.
Dorothy O'Shaughnessy
3 months ago
Blake was a very efficient technician that explained everything to me in a way that made it easy to understand what was needed to fix my problem. Very satisfied with the encounter.
Nickolas Callender
5 months ago
Friendly, fast, efficient.
Allison Sulecki
6 years ago
I had a great experience with this company. I used them to clear a clogged bath drain, which was completed in less than 30 minutes. The technician Wayne was very nice and even took time to draw me a diagram explaining the process.
Christine Waun
6 years ago
We had a drainage issue and thought it was a clogged corrugated pipe, but we were not sure. Eric G. (Tech #476) was outstanding. He was very diligent and was able to identify the exact point where the pipe was clogged which saved us from having to dig up the entire line and install a new one. Eric was efficient, ambitious, friendly and very easy to work with. Highly recommend him. His level of customer service was extraordinary.
Red was very honest & very professional. Thank you.
Najmul Haque
7 months ago
Everyone I dealt with from the initial call to the service technician was professional. I like that they sent a project manager out before the service call as a courtesy to see if I needed help with clean-up. I thought that was very good customer service. There was a delay in getting the technician to the house but they communicated with me until he was there. Again, good customer service. And my service technician, Joe R. was top notch! A very nice guy, put up with a lot of my questions, I felt at ease dealing with him, it was just an overall great experience. I would definitely use Roto Rooter again and hope that Joe R. Is my service technician!
Kitchen sink was plugged. Joe was a sweetheart, a kind man. I will recommend to my family and friends.
Awesome service a little pricey I think but overall happy with service.
Rochelle Johnson
5 years ago
Your technician Derrick, was on time. He located the main sewage trunk and went right to work. The experience for me was painless, I cant say the same for Derrick, pulling such large equipment around. He left no mess. I have never had such good work done in my home. I highly recommend Roto-Rooter.
Jason came in and did a great job. My garbage disposal was not working and my sink and dish washer were backed up. He replaced my garbage disposal and cleared the pipe in no time. Thank you
Joseph Murphy
3 months ago
Chris was very professional and thorough. Will refer services moving forward
Karthik Ananth
6 years ago
Prompt and great service . 5 stars to Alfonso committed and thorough
Aaron Peterlin
4 months ago
Services were preformed quickly and efficiently. Technician was friendly, polite, and honest.
This was a 3 day experience. We were looking for a plumber in the Detroit area and chose Roto-Rooter. We had a possible plugged sewer line. Day one, Mike came out and gave us an honest opinion to wait until our Septic was pumped before getting the plugged sewer lines snaked. Day two we got the tank pumped but the sewer line still was plugged so we called and someone was to come out that day. No one came which was why Quality was downgraded to Very Good. Day 3 we were assured someone would come and Joe came and did an excellent job. Polite, informative and helpful. However, if service is advertised as Emergency Service Available 24/7, why did we have to wait another 24 hours to get service?
Sharon Scafuri
a year ago
The men were professional, generally speaking. The work was done well and the project manager kept things going well.
We had a mysterious leak in our basement that we couldn't seem to track down. Dana from Roto-Rooter came out and located the source in no time. Dana was polite, easy to work with, respectful of our home and we had some nice conversations during the work. I highly recommend Roto-Rooter.
Steven Gaynor
4 months ago
Will was extremely professional and explained everything he was doing and extra services he recommended but was not pushy.
Cindy Clayton
2 years ago
Lady wasnt very friendly on the phone so i didnt use them
Clara Flowers
10 years ago
I was so pleased with Roto-Rooter. The day I called is the day they came out to service my home. They came in and they were finished in no time. They were courteous and pleasant on the phone and when they came out. I am a very satisfied customer and will recommend Roter-Rooter to everyone I know!!Thank you Roto-Rooter!!!!!!!!!!!!!!!
Jonathan Davis
7 months ago
I highly recommend Roto Rooter for any of your plumbing needs. They were able to fix our clogged toilet drain line fast and we’re able to recommend and complete other services to make sure we didn’t have any problems in the future. Nathan and his crew were very knowledgeable and professional.
Jeremy was courteous, efficient, provided quality service with respect for our home. Top notch!! Definitely five star customer service!!
Darryl Johnson
5 years ago
I was totally satisfied with the service I received from Roto-Rooter when I was having problems with my basement drain; the service man Mark was very professional and helpful and he took care of the problem. I will always use Roto-Rooter for any further problems in the future they do good work.
Life Center Ministries
7 months ago
Very informative and expaned everything in detail with knowledge of what could possibly do to avoid any further problems.
Hunter Muckel
6 years ago
These guys are a waste of time. Firstly, they scheduled me two days in advance of when I requested, didn't come on time, then refused to do work for a made up reason. Ended up hiring a local plumber for half the price.
Kimberly Knight
7 years ago
Absolutely thrilled with my new non-dripping faucet and non-running toilet. My added surprise was the discovery of my long lost earring, thanks Charlie! I highly recommend Roto-Rooter!!!!!!!
James S. Knowledgeable and extremely helpful.
The technician was nice and polite, but importantly he got the job done, thanks roto rooter 🙂
Marcia Schweisthal
7 years ago
They came quickly and solved my problem. They were courteous and efficient.
I had a great experience dealing with Roto Rooter after having my drain back up. I had called ACME sewer who came out and said they had snaked my drain but I was still having problems. Long story short they would not honor their guarantee and I called Roto Rooter. RR was professional and courteous and very knowledgeable about what they were doing. I hope I will not have to call them again but if I do I will not hesitate.
Sean Wilson from the Livonia Michigan office was prompt, careful and let us know every step of the way what was needed and how it was going. He took great care with our house and kept everything very clean. He told us how to prevent future problems. It was a great experience.
Christopher Chapman
6 years ago
Here's the deal..... They arrived promptly and they cleared a vanity drain. OK great. But before they started they sold my wife who was dealing w my little girl 235 dollars to clear one drain. One drain. Then they tried to sell her a 300 cable of the kitchen sink. Guys this is total robbery. She called me in the middle of this deal and I told her just do it because I have a screaming kid and I work 12 hours a day. Had I known ANY good local company would have been 85 - 115 I would have told them go pound salt. We did it for convenience only. I'd never call them again and I'd encourage you to just go to the BBB and look there unless you are in a Real Emergency..... So they did a good job but they were probably laughing after they did that good job in 25 minutes for 235 bucks. Be warned..... Of course you can get quick service lol for 500 an hour I'd be alllllll over your job too. Lawyers make less and dentists do too.
Blastoise Bangers
4 years ago
Tim is incredibly rude; he lacks work ethic and integrity. I wouldn’t recommend this business to anyone, unless you wanna get ripped off.
I got set up with Michael G from roto rooter. He came out and explained everything that was wrong, what we might have to do before work began. He got the problem fixed fast and easy and explained future work that may need to be done. Overall great experience.
Janelle Chesnutt
3 months ago
Lamar was absolutely great! We were in need of a last minute plumber before closing on our home and Roto-Rooter was able to get me in within a few hours of my call unlike the other few companies I had tried. Lamar was very friendly, and was able to walk me through the steps he was going to take to snake our plumbing. 10/10 would recommend!
Very friendly people who were more than helpful!
Meredith Smylie
5 years ago
Fixed up our kitchen sink so quickly!
Ashley Fulmer
3 months ago
The service tech, Lemar, was very knowledgeable and professional.
Dr. Ali Bazzi
5 years ago
Great Job! Al came in got right to work and completed his job like nothing. Great guy to talk to and very professional! Great job Al and Roto-Rooter!
David Dyjach
7 months ago
Knows what do to get our drains going strong once again
Blake was very informative and professional
Tamica Randolph
4 years ago
Eugene was very professional & forthcoming with information concerning my drain. I really appreciated the transparency when discussing the issue! Thanks for sending an exemplary worker to represent Roto-Rooter!
Mike, Noah, Sean and Tylor were very professional and I highly recommend. 5 star! Helped us out of a big jam, holiday weekend sewer backup at my moms house. When other companies told us to wait until after the holiday weekend Roto-Rooter came to save the day! Thank you!
Overpriced. Took advantage of my wife. I bought a faucet that fit the current configuration. They told my wife it didn't fit. Charged us for top of the line faucet, used a sub $100 faucet. We asked for stainless, they gave us chrome. Work plus faucet cost us 4x what a local plumber would have charged. It was a busy season for the local guys and we had emergent work. Never again.
Ashley Dzevenko
2 years ago
Scheduled an appt, they called left a voicemail to call back and I immediately did - got put on hold for 12 mins they moved the driver said someone else would come no one did. Roto called an hour after the cut off time for someone to come just to reschedule and now it rained and my entire basement is flooded. I could have had someone else here before the storms but I trusted Roto. Update: they just called to say someone was on their way, I explained the situation and they used it as an opportunity to upsell me more services! Getting someone else out here instead - you lost my business for life.
They really worked hard to clear my drains and answered all of my questions that I had
Lindsay Conciatu
7 months ago
We’ve been waiting for days for you guys to come. Had an appointment on Friday from 8am-12pm and no one showed up. Saturday got a call at 5:30 saying you guys would be here on Sunday. Sunday comes along, no one showed up. Called today and the person we talked to said our appointment has been canceled. Are you guys SERIOUS?! Thanks for nothing
Daniel Bandstra
5 years ago
We woke up to a terrible smell in our home. After some quick investigation we realized that our plumbing was backed up. Called Roto-rooter. Columbus shows up with a smile and got to work. He talked us through what he saw happening and in a couple hours our problem was fixed. Clean, fast professional service with a smile. Can't ask for anything more.
Nichelle Thomas
4 years ago
Matt (Tech #607) arrived promptly for the appointment. He quickly diagnosed the plumbing problem and shared with me the confirmation of the diagnosis. Without hesitation Matt obtained authorization to do the repairs and enlisted another tech (Conner) to assist. They were courteous, quickly and neat. Their efforts have set my parents at ease and stopped the devastating plumbing issues. Thank you Matt & Conner for your efforts.
Cherryl Thames
7 years ago
What I thought was a drain or plumbing problem turned out to be a very old, not-working garbage disposal problem. It had to be replaced and everything is working just fine now. Everything was left nice and clean and the plummer (Dana) was very professional, friendly and customer focused. The customer service department was provided really good service since my original appointment type was not what I needed and another service person had to be sent.
James s was professional. He diagnosed the problem and offered the solution. He was very courteous and cleaned the place after he had completed the job
Patrick Collins
3 months ago
Very nice man and professional.
Bob was great! He cleared up my drains lickity split!
Deborah Cooper
11 years ago
Brian Bradshaw is an excellent plumber in the Detroit area. His level of professionalism is very high. He reviewed everything with me as well as showing me what needed to be fixed. I had a very good experience and would highly reccommend his services again.
Jennifer Rivera
6 years ago
Mike (tech # 507) and Pat (tech # 512) were great! In addition to the entire team who came to our house. Everyone was professional and amicable the entire time and kept us informed of there progress. The work was done in a timely manner and with great expertise. I would definitely call them for future needs and recommend them to everyone we know. Thanks, April and Jenn!
Lori Milligan
5 years ago
We had an issue in the basement. We called Roto Rooter. Your Service Technician named Jake did an excellent job and took of the problem. He was very friendly and professional. The entire staff is very friendly! I would highly recommend Roto Rooter.
I would highly recommend Roto-Rooter! They were polite, reasonably priced and did a great job snaking my tub.
Jennifer Sturza
2 years ago
The staff completing the work did a good job. However, we were deceived on pricing. We had a job that was going to be an insurance claim and the estimate provided on the % of the job that isn't typically going to be covered by the insurance company was significantly off. It was the difference between $500 and $2,500. The company chalked it up to the plumber doesn't really know that stuff. Which if this is the case, they shouldn't be the ones providing the estimates! It's a big surprise to agree to a project that is one price and then being stuck with a bill for 500% more. Additionally, they wouldn't even provide us with the breakdown of the bill, only would provide it to the insurance company. So we are expected to cover the cost without explanation of the variance in cost!?! Ridiculous way to run a business.
Blake was on time and polite. Although pricing was high I would request Blake again.
My shower's hot water would not shut off on a Saturday - the hot and cold lines are on separate valves and the handle for the hot water would not shut off. I had to shut water off to the whole house, so I called Roto-Rooter and scheduled an appointment for Tuesday. The woman who took my call was very pleasant and so was the woman who called me to tell me they had a cancellation and could come out the same day I called. The plumber came out and took a look. He did wear his shoe covers and was respectful. Unfortunately that is where the good ends. He told me that my shower cartridge was stripped and need to be replaced. He said the piece that I needed was only available at specialty plumbing stores such as Ferguson's and since those stores weren't open, the repair could not be completed until Monday morning. The price he gave me from their flat rate book to replace it was $443.40 plus HALF the $99 diagnostic fee, so around $500 to replace a shower cartridge. That seems outrageous. I had paid the $99 diagnostic fee and refrained from scheduling. Thank goodness I did. I ended up being able to have someone else look at it and they were able to go to Ace, get the correct piece, fix it the same day within an hour, AND at a MUCH cheaper rate. Long story, short - I am very disappointed by Roto-Rooter. I was lied to about the availability of the piece and that it needed to wait until Monday. Thank goodness I did not schedule with them and lose out on $500, but I am still unhappy that I even wasted $99 on the diagnostic fee considering they were unprepared.
Lamar was timely and provide the best options for my problem . Very professional and provided good advice to avoid future problems . I will use this company again.
Deacon Paul Lippard
4 months ago
Came on time (actually they were early). Took their time and were thorough. Working great now.
We had a tech named Willy come out for a plumbing issue and I couldn’t have asked for a more helpful person.
Blake was very helpful/insightful. He explained how everything works and learned a lot from him. Thank you for the help Blake.
Ernest Woodard
6 years ago
Everyone who worked on my repair was very professional and kept me informed through out the repair.
Jeaunette Barden
6 years ago
Our technician was very helpful in getting us back up and running from a clogged septic pipe. He worked very diligently to get us up and running that afternoon. We really appreciate his hard work. Thank you
Told them I had an emergency and they tried to schedule an appionmnet for a week later
Fotini Callis
7 years ago
I needed an air gap installed, they came out finished it very fast, the work area was spotless after he left. The experience was great, they have become my go to commercial plumbers
The guy that came and helped me was very nice, and didn't waste time fixing the problem...
The young man that did our service whos name was Jake did an excellent job, he was very professional, very personable, answered all my questions, explained what he was going to do before doing it. I highly recommend him and his company to everyone.
Laura Arbogast
5 years ago
Extremely unprofessional! I called and scheduled an appt to diagnose an fix my water heater and they told me a technician would be out next day between 11am and 3pm. Next day, they call at 1130am and say they have no techs available yet to come out but would be keeping in touch with me and call 30minutes before they dispatch one. 3pm comes and I still haven't received a call and I call them back and they say they still have no techs available but to give them another 90minutes and they'll let me know. They call at 4:30 and say still no techs and won't have one available to come out and look at it that day and want to reschedule for the following day! They also told me they couldn't guarantee that a tech could come out the following day either! What's the point of scheduling an appt if they don't keep it?? I told them I already took 1 day off work and can't take another. I ended up going with a different local company that I called at 5pm and they came out that night at 6pm and fixed it!
Randy Metivier
10 years ago
Very professional plumber technician explains everything so it easy to understand. will recommend to others in the Detroit area.
Megan Atkinson
7 months ago
Very professional!
I had major problems with my waste line under my house. They tried to clean it and the next work day had someone out with the camera to show me exactly what was going on.
ashley Russell
6 years ago
They were able to come out the next day and they were on time. Joe Rioux is the best. He was fast, friendly, and professional.
Bridgett Upshaw
2 years ago
They didn't fix the problem the first time , and they're really over Priced for what they did will never use them again.
Sarah Winchell Lenhoff
7 months ago
Blake was professional and creatively sought solutions to our problem. He recommended several paths to a solution, fixed our gurgling sink, and advised us on future service possibilities. I wound recommend him and Roto-Rooter.
I had a great experience with Dikembe Thanks For Your Patience
Nicholas Damphousse
6 years ago
We had some water backing up from a floor drain in our basement and called Roto Rooter to address the issue. The tech that came out, Columbus, could not have been more courteous, professional and knowledgeable. He quickly diagnosed the problem - collapsed sewer line - and presented several different options moving forward. Due to restrictions with a third party sewer line warranty company, I was unable to have Roto Rooter do the repairs, but would have without hesitation.
Brendan Dillon
a year ago
Service Tech Alfonzo was professional, friendly and most important was extremely knowledgeable. Fixed issue in a timely manner.
Claudia Tabacco
10 years ago
First time user of Roto-Rooter and not the last. Excellent job, so glad I called. I had 3 sinks in my kitchen all backed up at one time. I tried drain cleaners and nothing worked. I was recommended to try Roto-Rooter by a friend. Best thing that could of happened. The plumber came within 2 hours after I called. My plumber was Pat Walsh and he couldn't of been nicer. So efficent, described the job procedure, the cost (they go by the job, not hourly) he was neat, and even gave me a 6 month guarentee on the job. I would recommend them to anyone in the Detroit area who needs help. I know I will surely use them again if needed.
Justin Morasco
a year ago
Had Robert come over, AKA RED, Showed up 15 minutes after I called, polite, professional, explained what the issue was, showed me, and also explained what to do if it happens again, amazing service!!!!! Robert, 673
Jason Ferguson
3 years ago
Ulysses Hall
8 months ago
Technician was very knowledgeable, respectful, and proficient. Arrived in a timely manner on Thanksgiving and fixed my issue before family arrived. I recommend this service and give them two thumbs up!
Charles Veneklase
a year ago
Chris was incredible- would highly recommend using Roto Rooter and especially Chris
Ronald Staten
6 months ago
My pipes froze at the end of the year 2022...As a result of the freeze...later the pipe burst...and water was discovered Christmas night after returning home...water rushing from the main shutoff area...To make a long story short...The first company that came up when I googled the issue was Roto-Rooter...Although the insurance company refered a different company...who was too slow getting started...Russ the plumber for Roto- Rooter informed me that his company did all the work I needed with Restoration for the damage...not just plumbing...So I hired Roto-Rooter instead of the company my Insurance company suggested...The first part of the restoration was completed today (1-26-23)...Kyle with other workers...disposing the content of the basement...and getting it completely dry...It took a couple of weeks to dry...with machinery running 24/7...The plumber...Russ...did a great job repairing water pipes getting the water up and running...Project Manager, Michael went the second mile informing me of information I needed that the insurance company should have informed me...That Insurance company moto is...You're in good hands with themselves...I now say...You're in good hands with Roto-Rooter...
Tiffany Tripp
6 years ago
My technician Tim was very thorough, kind and helpful! He really put my mind at ease and fixed my problem. He also didn't do any unnecessary work and gave me some preventative tips. Thank you so much!!!
patrick chaivre
7 months ago
Roto Rooter was great. Dikembe was knowledgeable and professional. He was able to find and fix the problem as well as inform me of the guarantee and other services I may use in the future. I would definitely recommend Dikembe and Roto Rooter in the future.
Dana our Service Technition did a great job and was extremely nice and did a through job.
jayce Maharath
5 months ago
Great person great job with everything explained
Lameda Marzett
10 months ago
Wenonah Handschu
4 years ago
my issue was resolved but another tech had to come out 3 days later and actually snake the toilet.
Frank D'UvaHad some issues with my drain backing up in my new laundry room and then again when doing 1/2 bath. Called roto rooter and a tech,(Joe Riay)came out about an hour later , checked out the layout of my main drain lines, figured out which drain to snake and resolved the problem in about an hour. Very prompt and efficient, and conscience of keeping work area clean. Would recommend to anyone with drainage problems.
OMG…where do I begin? Dikembe first explained his plan of action to determine the source of the drain back-up. Outstanding communicator.I knew exactly what to expect & a possible fee. He eliminated the possible sources meticulously. To be such a young man, I was really grateful for his attention to detail. Dikembe, our tech, also exhibited great customer care. I felt comfortable and trusted his judgment. Finally, he gave recommendations for future maintenance also. Overall, my husband and I recommend Roto-Rooter and Dikembe. Service was impeccable. Thank you Dikembe.
michael balbaugh
a year ago
Every time I call I get great technicians who are super friendly, and explain things at the right handyman's level for me. No.pressure or sales gimmicks, just straight facts of what they see and what could be done, with estimates and reassurances given readily. Been a handy call for me before and will be again!
We recently had a major water main issue at a house we just moved into. I called Roto Rooter based on a google search and I’m so glad I did. Everyone I talked to from the initial call to the guys onsite were very friendly and helpful. They were prompt and flexible as our issue went from not so urgent to urgent. Tom was our main contact and he was awesome - he was easy to communicate with, understood that our issue required extra details for an insurance claim, easy to get ahold of, flexible as we went back and forth with booking time, etc. The work we had done required excavation in our yard and this work was done very well - we had no issues and the guys got the work done quickly so we could get our water back! It was a very stressful time for us and Tom and the Roto Rooter team really helped ease the stress with their knowledge, promptness and good work. Highly recommend!
they came the same day I called and cleared the drain. did a great job. got us up and running.
Quanitra Terry
a year ago
Dikembe was my technician and was very polite and professional I would definitely refer him to friends and family for emergency needs.
Victoria Baysdell
7 years ago
Awesome, fast , friendly, informative about our issue and what needed to be done, answered all my questions took care of the problems efficiently and professionally.
Joe was very helpful. fixed my problem fast.
was a bit expensive, but that was expected.
bhushan/ anagha dandekar
5 years ago
Service technician Columbus (472) came out on time. He was very professional and courteous.My toilet was clogged, he had to remove it snake it. He explained everything also gave us lot of information how the house plumbing is set up. He also looked at the bathtub for no extra charge and explained how I can keep it from clogging. I will certainly call him again for any issues. I would also recommend that if you call roto-rooter ask for Columbus (472) by name. You will be satisfied with his service.
Brandon Wood
7 months ago
Noah was great!
I called in the morning and had service that afternoon. The tech was very friendly and did good work. I would use them again.
Daija Dewberry
a month ago
Blake was really nice and thorough, I work at the place he was doing services at and he walked me through the process of what he was going to do to how he was going to help solve it, and answered any questions I had!!
AJA & Associates (AJA)
2 years ago
Darryl was honest and professional - it was a pleasure working with him and if needed I will call and request him.
First of all, Roto Rooter was recommended to me by a business who uses them. When I made my appointment for service, the gentleman who took the call was very friendly and polite. Within two to three minutes my appointment was scheduled. When the service technician arrived, he introduced himself as I greeted him in the driveway. When I showed him where the problem was, which was a clogged basement drain, he explained what he would have to do and he promptly started the task. He was very friendly and helpful when I had questions. The problem was solved quickly, I paid my bill and he was on his merry way.Thanks Roto Rooter,Karen P. Jones
Stephen Bouren
6 years ago
My technician, Joe, was very polite and got right to work cleaning the laundry/kitchen drain in my basement. He did a thorough job and was very pleasant to deal with. I would definitely call Roto Rooter again.
Marsheena Scott
3 months ago
Drain in basement was backed up, he diagnosed the problem, and resolved it. He was very fast and efficient.
Unexpectedly I had water coming up from the floor drain due to the blockage in my septic line! I immediately cleaned up the puddle but noticed the odor of raw sewage, which gave me the idea that there was a blockage in my sewer line. I immediately called the rotor rooter and followed the prompt to schedule an appointment online, which failed. Shortly after that, I immediately got up the following day before the hours of operation and gave them a call. Service Rep scheduled by appointment and service Rep pardon name of Matthew came all time it was very punctual very knowledgeable about my issue inform me of what he needed to do. And performed the corrective actions that took place. Cutting the cap off and replacing the cap. Snaking the drain.
Matt was my technician he diagnosed my plumbing problem and explained to me what needed to be done. Matt is very professional and informative. Called me when he got to my house and stayed in constant communication with me about the situation at my rental property. Matt was very efficient and did an exceptional job on resolving my Plumbing problem. Will definitely call rotor router again if I run into a plumbing problem and request Matt.I was very comfortable with his diagnosis of the problem and his resolution he was very efficient did an exceptional job first rate.
Annie Rosinski
6 years ago
I was not at home when we had a plumbing emergency, but Roto-Rooter happily provided plumbing services to my home with my mom there. When I called, customer service was exceptional--both quick and friendly. My mom said the plumber was friendly and helpful. He was thorough in both checking the problem and fixing it, and then providing very clear instructions for follow-up care. I am so impressed with Roto-Rooter. While I'm not hoping for anymore plumbing emergencies, it's comforting to know I'll get quality service with Roto-Rooter!
robert anderson
a year ago
Good job.
Lauren, Barnes
3 months ago
Blake was great and honest about the whole situation it was a tad expensive but what are you gonna do. Even though he couldn’t resolve the issue after trying and we went with another option, he was still able to give us advice on how to permanently fix our problem in the future and he even called to check up to see if it was resolved. Very professional people.
Jessica Jackson
a month ago
William Kemerer
6 years ago
We called because our floor drains were backing up into our basement. Columbus #472 (the tech that came to our house) was amazing. He explained everything multiple times in different ways so that my wife and I knew exactly what all our options were. He did the work exceptionally well, and walked me through every step, so I knew exactly why he was performing every service we were charged for. I definitely recommend this company, and especially Columbus.
Technician was dispatched early AM following an online request the prior evening. He was friendly, neat and efficient. Highly recommended.
Willie out of Ann Arbor did an awesome job. Honestly, he went above and beyond.
Alexis Alexander
2 years ago
Reached out due to issue with sewage backing up from all drains in the basement following major rain event. Was able to get an appointment after reaching out via website within a few hours. Called and was able to get moved up sooner by phone. Technician was incredibly knowledgable, courteous, explained what the issue was, advised of ways to address future concerns, and ensured our drains were in working order within an hour. He even ensured that the blockages discovered were cleaned up prior to departure. Appreciated the technician's quality work and patience in the midst of all the craziness!
Joshua Saputo
4 months ago
Lamar was very helpful and did a quick job to clean out a clogged sewer line. He made sure to inform me along the way of the progress and verified the work was completed so I don't have to worry about any future problems. Fantastic job and a great experience.
Daniel Patrick
6 years ago
Columbus was polite, thorough, and pleasant to work with. He did the job quickly with excellent results.
I love to have James s and he worked very very good i am happay.
Roto-Rooters jingle isn't just catchy but it's completely accurate as well. Quick, Professional and Friendly service are hallmarks of this well established company. Our Technician Tim went above and beyond to help completely repair our kitchen sink. Making sure the repair was not just complete, but done completely right.The price the company charges is fair, and while you may find cheaper plumbers / drain service companies, you will not be able to find a company as dedicated to customer satisfaction and job approval.It was very easy to make an appointment as well, as our issue happened after normal business hours it was a simple task to fill out the online form and the first thing in the morning our repair was handled. They responded with an email and a phone call, ensuring that all the bases were covered to make the repair as painless as possible.If you have plumbing issues, you know who to call to make the issues go down the drain.
Technician was super courteous and knowledgeable. I like the integrity of the tech and the company.
Jennifer Zaske
4 months ago
Friendly and informative
Brian Indianajones
10 years ago
Got home from a 2 week vacation to find 2 inches of water in the basement.. Lots of rain while I was gone. Called Roto-Rooter in Detroit and they were booked for the next few days, because everyone was flooding. Saturday the plumber Mark came out and got to work. He snaked the floor drain that leads to the sump and pulled out a bucket full of roots, but still no flow. We then went to the sump and started working back from there. Pulled out more roots, then started grinding on some packed sand. Finally, after about 4 hours we got a big gusher and I knew that was good news. Definitely got my money's worth out of Mark that day.. :)The only thing that was a little annoying was the travel fee, which was not mentioned until it was time to pay. They should tell you that up front, as I was not expecting it. It was not included in the estimate, either. Other than that, it was great.
Danielle Sanders
6 years ago
James S. gave excellent service and explained everything well.
Michael Woodson Jr
4 months ago
We have a crushed septic pipe and Roger came out and cleared the line quickly.
On time with reliable and friendly service during a busy holiday weekend. Couldn't ask for anything more!
I was very pleased with the service I got from these Detroit plumbers. They were timely,friendly, and solved my problems quickly. Thank-you Roto-Rooter!!
Excellent services and work completed.
Toccara Clanton
5 years ago
Worst plumbing service ever. Charged me an arm and a leg and still didn’t do all the work that he was supposed to do. I actually have to call another plumber to complete the job. Wouldn’t ever recommend
On March 14th, I made a call to this company, some one showed up and charged me $100 dollars for just locating the drain position which is in my parking lot, and then he told me the 100 dollars would be weaved if I ordered their 1399 cleaning service, I agreed and he promised he will come back before 10 am on the next day and finish the job before my business open at 11:30 am and get paid.Then on March 15th, when I arrived my business, I was told the cleaning truck was left without any of the cleaning job was done.I called their office again and rescheduled another service on 22nd, Friday morning, I talked with a gentleman in their office and he promised they will get to my parking lot to do the job with a time window from 10 am to 2pm, I will be charged after their job is done. I said yes, but no one showed up, the same person who was here at the first time just called me saying their company has a policy for a credit card registration which no one ever asked me before. I had to make another phone call with the technician and the office in a conference call, the same person in office promised me again, he would discount the 100 dollars off, make the whole deal at 1300 even, also I can provide the payment when I see the cleaning truck in the parking lot. I was fine with that.But then today March 23rd, a van showed up around 10:00 am, different technician saying there is no truck coming within couple hours.....And I need to pay upfront...........Worst experience ever.
Mechelle Evans
a year ago
We are very pleased with the work done today by the Roto-Rooter professional.
Thank you 😊
Ariadne Kyrene (Xeygwyn)
a year ago
Extremely professional and immensely helpful. Reacted super quick to an emergency at my home and explained everything that could and would be done. I cannot begin to express my gratitude. I will definitely be using them in future.
Chris came to my house late after hours and cleared my sewer lines. He came back the following day to do additional work. He was absolutely fantastic! Informative, knowledgeable, professional and extremely pleasant. I would highly recommend him for any plumbing services.
Apprille Harris
16 hours ago
Roto-Rooter always comes through for me!
did an awesome job and are amazing and helpful workers!
Courteous and professional
So I tried to put in a new vanity in my bathroom and my pipes are too low. I tried to get a plumer for that day and they said they would come out the next day. They called and changed the date for two more days of waiting which mean I still have no water in my house. So the day comes when they are supposed to come and they do not show up! No call, Nothing. So basically they are string me along and not fixing my plumbing.
Kimberly Mobley
7 months ago
The plumber Zach was professional respectable and knowledgeable He was very patient in explaining cause/procedures
This is our second time using roto rooter and I would use them again and again. This time our technician was Blake, he was so very patient informative and professional. Five stars again!
They dumped me after finding out i lived in the city
Glenna Yaroch
3 months ago
Johnny and Julian were top notch!! The office called before their arrival. They were on time, friendly and provided extraordinary customer service! Their work was perfect. Thank you for sending them to my business.
Awesome service and attention to detail. Really appreciate the prompt responses and the plumber was thorough and explained things in detail. Really appreciate the good work!
Jourdan (Tech #678) was sent out to my home to fix some drain problems and did a very great job! He was beyond professional, he explained everything very clear and made sure I understood everything before he continued. I highly recommend him! Thanks Jourdan!
Breann Soberal
a year ago
Eugene was great! Very helpful and answered all questions
De'Ja McKiever
a year ago
Supervisor James and his crew were great. Even with a headache of dealing with plumbing concerns, they were knowledgeable and I was confident in their abilities. They were quick with the excavation and cleaned up well!
Mike Madigan
10 years ago
Had them come out for a clogged drain and garbage disposal that had gotten clogged (my fault). Managed to get the drain working again and the garbage disposal back up and running without having to replace it. Great service, thank you!
Chris Stanley came my house because our plumbing backed up over the weekend. He got it all taken care of so quickly and was VERY knowledgeable and informative to me as a first time new home owner! If you need plumbing assistance, get Chris!!!!
Garrett Clampitt
5 months ago
Needed to hydrojet sewer line due to root blockage returning 6 months after attending to cut them out
Scheduled an appointment online late and night and they were there first thing in the morning the next day. Called them for a simple snake job but the problem turned out to be with the sewer line underneath the house (a very big job). The manager offered to put the cost of the snake towards the sewer line repair and they were able to come out 3 days later to do the work. Roto-Rooter is a little expensive but they get the job done fast and they get it done right. Would recommend to others.
Amie Jennings
4 months ago
Professional and courteous both on the phone and during the visit. Matt assessed and resolved the issue with our drains quickly and got everything working flawlessly again.
Cathy Humenik
7 years ago
Michael G did a wonderful job. Thank you so much for such high quality service.
Technician was on time, professional, and did a great job. What more could you ask for
Blake was awesome! He fixed all of our problems quickly, and was very polite. I will call again when I need help.
Pinkie Hodges
2 years ago
6 month warranty and the service was good they informed us. elderly women they told the truth and fixed my floor drain. For reasonable price.
Benjamin Davis
2 months ago
Worker came and did a professional job.
I had a basement drain backup that was initially addressed by Roto-Rooter. However, the issue returned less then 6 months later. I called Roto-Rooter who within 30 minutes sent out a technician (James S). He methodically surveyed the situation, identified the source of the problem and successfully corrected the situation. I am a well satisfied customer and will refer Roto-Rooted to others in the future.
Jerry Giordano
4 years ago
They were able to see me in less than 24 hours. Quickly diagnosed and fixed the problem. Will be calling them again with any future issues.
Great service, answered all my questions! Profesional!
Roxanne Turner
2 years ago
Mark came an did an outstanding job. Don't know about any other company but the one in Detroit area was the one I used.
Leslie Victor
5 years ago
Roto_Rooter was fantastic. Day after christmas, with tons of family in town and staying at the house or basement toilet got backed up. They came right and fixed it in no time. Jake was fantastic, very personable and helpful in explaining what was going on. I would highly recommend him and the company for any of your issues. Thanks again for the quick and helpful service.
Ticket Number was 2231034. I submitted a request for service to unclog a basement drain via their website for 9/1/2020. I received a confirmation email at 7:49 pm on 8/31/2020 that the tech would be there on 9/1 in-between 12pm-4pm. At 3:32 pm the day of the service, I called their office to get an ETA as it was getting close to 4pm and I had not heard from Roto-Rooter. The person on the other end explain that the tech was backed up on the other job and would be on their way after that job. Fine, these thing happen. At 5:27pm, I called the number again to get an update on when the new ETA would be of the tech. Again, they did not have an updated ETA. At 6:40pm, someone from their office finally CALLED me to inform me that their tech would not make it and they would send someone first thing in the morning as this was a High priority. The window of service was scheduled for 8 am -12 pm for 9/2/2020. At 9:57 am, I received a called from them the tech was on his way to my house and should be there within a half hour. When the tech never arrived, I called the office at 11:02 am to see what happened with the tech. The person on the phone said Oh, the tech was called back to the office and should be on his way. No one thought to give me a curiosity call to explain the delay since my job was a high priority but was treated as anything but. The tech finally arrived around 11:50 am to my house. I unlocked my side door and open up the way to go into the basement and waited on the tech to get his notepad, put his mask and gloves on, etc. The very first thing he said to me was There is a $99 travel fee before I can do anything. Not, sorry for the multiple delays and inconvenience but money first! You can imagine my surprise as first, there wasn't anything notifying me when I schedule the appointment there was now a travel fee. 2nd, as Roto Rooter tied up 2 of my days because of their delays, you would think my high priority job and a repeat customer, they would waive the fee gladly as they basically missed 2 appointment windows. I understand fees but when you act in unprofessional and inconvenient manner and then expect the customer to pay YOU added fees for that inconvenience, then there is something seriously wrong with your business model. The tech said he would called his supervisor to go over the fee. I asked the tech if they would be willing to waive the fee, he shock his head to indicate no and if I wanted to speak with his supervisor. I told him no thanks and that I would write a bad review on their unprofessional-ism. I've had them do jobs for me in the past and was never this bad. But moving forward, no thanks to Roto-Rooter.
Willy was amazing! He came to our house immediately, figured out our issue quickly, and was extremely professional. He also helped us find the best deal for our money. We will absolutely continue using this company in the future. Thanks, Willy!
Sharon Gullatt
5 years ago
Mr Dana Kuczynski was the technician he was on time, very friendly & on efficient.
Thank you Mr Dana.
Raul Galindo
7 months ago
Great technician explained each of the steps of the process and as well the costs. He was very professional
JayneeWasTaken
a month ago
They charged us an arm and a leg to fix a pipe in our basement. Of course, we understood this, since they had to go through the concrete and everything. However, they told us they'd be taking care of replacing everything, too, and did not. They left a huge hole in our drywall, all of our flooring (only a small part of it actually needed to be removed) and left the floor unfinished and bare, and even hooked up our washer incorrectly when they had to move it. We were already not pleased with this, but we were at least glad that our insurance was willing to reimburse us for all we paid for, plus replacement of the flooring since we then had to go elsewhere for that. However, Roto Rooter is now trying to bill us an additional over $10,000 that we never signed for or agreed to pay. They insist that our insurance simply sent us the payment instead and now we need to pay that, but I spoke to our insurance and they confirmed that it was reimbursement for what we paid for, it was not meant to be paid to them since we had already paid them for everything we signed for. But Roto Rooter won't listen to us, and are still trying to bill us. Which we absolutely will not be paying, since we have no obligation and never agreed to this, and our insurance confirmed that it wasn't meant to be additional payment to them. But it really sucks to be constantly harassed by them and told we need to give them our reimbursement money. We already broke the bank to get our problem taken care of because they insisted we'd be reimbursed most of it, and now they just wanna take it. We are extremely upset and will be telling every single person we know not to use this company, ever.
My tech arrived at the closing window of the appt. He made up for it with his expertise and knowledge of the job. He gave me the options for the work for that day. He made the of flushing out the area near the basement toilet. Wo.rked well with in the 7day period. May need go flush the main drain now. .. Didn't have to the money for it on card or on me. Not his fault. He did what he could with money on card I had. Hard working poor woman. Thanks.
Amanda Wenker
7 years ago
The service was quick and the technician explained everything thoroughly and was very personable. It was more expensive than I expected but it does come with a 6 month warranty.
Wayne arrived at our home before the appointment time. He was not only friendly but efficient. He not only diagnosed and fixed our drain problem but also did some additional work at no charge.He even had a cool tactical pen that I plan to add to my collection.Our total experience was positive and worth the price.
Mark clement
8 months ago
Excellent promt service.
Be sure to use them
Blake was very knowledgeable and courteous. He is definitely a plumber you would want to call. Rotor Rooter will keep its good reputation having contractors like Blake.👍
Technician Lamar Johnson did an amazing job and very professional.
Melissa Ward
10 years ago
Needed a plumber in the Detroit Metro Area and Rotor Rooter is reasonable price for what work we needed.
Juan Restrepo
7 years ago
Same day service call, almost last minute. Kyle showed up on time and did an outstanding job on explaining the services and options to address my slow drain problem.I was very impressed with the way he handled the job, I ended hydro washing the main drain out to the public and a very satisfied customer. Highly recommend this service !!
Excellent service. The storm drain in my basement was backed up so I called Roto-Rooter after hours on a Friday and was able to easily secure an appointment at the last minute for Saturday.The plumber, Mark, was right on time even though the roads were bad that morning. He was very professional and friendly. The problem was diagnosed quickly and explained to me very clearly.It didn't take him long to snake the lines and resolve the backup. Most importantly, the price matched his initial estimate, which was more than reasonable. No surprises there.I should also point out that he did a great care bringing his equipment in and out of my house and went above and beyond cleaning up after himself in the basement. It was quite a mess beforehand and there was no signs that any water had been down there when he left.Overall I would say this was an excellent experience. I will certainly contact Roto-Rooter for any plumbing issues I have in the future and I would recommend them anyone in need of plumbing services.
Alice Hughley
5 years ago
Blake L., the Service Technician was very courteous, professional and knowledgeable about his job. I will highly recommend him. Great Service. Thanks Blake.
I RATE THEM ZERO!!! ROTO POOTER SUCKS! HIGH PRICES FOR POOR SERVICE! Service Technician is a CON ARTIST! $250 TO SNAKE MIDDLE DRAIN THEN ANOTHER $250 TO SNAKE BEHIND WASHER! THEN HE SAID HOW MUCH CAN YOU PAY? I SAID $150 HE SAID I CAN DO BOTH FOR $180 I AGREED. THE CON ARTIST THEN SAID I'M NOT GOING TO BE DOWN HERE FOR 15 MINUTES TRYING TO SNAKE THE DRAINS IF IT DOESN'T WORK THE FIRST TIME I'M LEAVING. THE CON ARTIST WAS ASKED TO LEAVE IMMEDIATELY. I FILED A COMPLAINT VIA PHONE NO ONE CALLED TO FOLLOW UP. JUST GOES TO SHOW HOW HORRIBLE THIS COMPANY HAS BECOME! I WILL NEVER USE ROTO CON ARTIST SERVICES AGAIN! I WILL TELL EVERYONE I KNOW ABOUT MY EXPERIENCE. POOR CUSTOMER SERVICE!! I HAD A WONDERFUL COMPANY COME OUT DID THE JOB FOR $90 TOOK 20 MINUTES FROM START TO FINISH!
Jeanne Farley
6 years ago
The technician, Wayne, was great. He explained everything as he went along and he cleaned up when he was done. I would definitely call Roto-Rooter again.
LaQuita Evans
7 months ago
Service Tech Dikembe came out to service our backed up kitchen sink. Dikembe arrived on time and greeted us with a high level of customer service and professionalism. He was through with his work locating and riding the blockage in our kitchen pipes. Dikema was very informative and answered all of our questions.
Joe came to clean my basement sewer drain. I booked the appointment on line and he did a great job. Very curious worker. He found the blockage and took care of it.excellent work! If I ever need a plumber in the Detroit area, they would be my go-to guys!
Our toilet backed up and caused our bathroom to flood. Al cleared the sewer and reinstalled our toilet he was very prompt and very professional just like last time. I love this location I made the mistake of calling a general number for Rotter Rooter when I needed them again and the experience was not the best; so my husband suggested I find my paperwork from last time and ask for the same person that’s exactly what we did! From now on we will deal with no one else:) These guys are the go to! Thank you guys so much!
LaRonda Paden
2 months ago
My drains were clogged in both the upstairs and downstairs lavatories. Roto Rooter arrived earlier than expected which was a plus. Got right to business and unclogged both drains. The repairman was professional and efficient. I am thankful
Danielle Olexa
3 months ago
Fantastic service! Doing laundry on Sunday afternoon I found out that my kitchen branch line had become completely clogged and any new water coming in just backed up to start flooding my kitchen. I called Roto-Rooter right away, and they were able to send someone out the next day to take care of it. Matt was great, professional, and extremely thorough: not only did he snake and clear the line, but he checked after to make sure it was taken care of -- and when he started hearing gurgling from the drain again, he did the whole process over to make sure it really was good to go! I appreciate both the hard work and the extra effort to make sure the problem was resolved. If I have any other issues, I'll definitely call again!
nicholas dejarnette
5 months ago
He was very respectful and knowledgeable. Answered all our questions with out a problem. Would highly recommend him again..
Great service. Very polite and cleaned up after himself. Diagnosed issue correctly showed me price and options. Got the job done! Request tech 607!
Brittany Jacobs
6 months ago
Matt was our plumber today. He was communicative, punctual, and knowledgeable. He explained what was going on with our drains and thoroughly explained my various options and what the cost of each option would be. Matt worked quickly and was very professional. He also left the bathroom spotless when he finished the job. I will definitely use this company again in the future, thanks Matt!
Darryl was professional quick and friendly.
Thanks Darryl for the great job!
Darrell Radson
7 months ago
Excellent service. Job well done.
Buyer be warned. They try to get you for every penny. $40 just to give you an estimate, probably because they know their prices are outrageous. They sent James to our house and he wanted to charge 3 different jobs up to over $800! Just to snake the clean out drain in our basement. Made a big deal about how he had to remove the toilet and how he couldn't use the drain hole because it was too close to the wall. Needless to say it was $40 down the drain and I sent him on his way. He also had a sarcastic tone the entire time. He needs to work on his customer service. We called Paul C Scott and it was $500 cheaper with zero hassle. Great customer service too. No hidden fees either! Took less than a half hour and the drain is back to normal. Roto-Rooter's plumber try to take advantage of customers who don't understand plumbing. Beware!
Zack was extremely professional, diligent, and transparent with his work. I appreciated the responsiveness of the company in helping me with this frustrating situation. Thank you!
Roto-Rooter came out next day, which was a Sunday, and didn't charge more! They fixed our drain problem right away. A little pricier than we thought, but we needed it fixed. The technician was friendly and professional. Would highly recommend!
Cynthia Robinson
a year ago
Blake services was thoroughly done. He kept me informed of what was happening and cost. Very nice guy. He really wants to do a good job
Patrick Walsh was at our residence within two hours of our telephone call. He cleaned our toilet drain for now and suggested a new fixture that would give a more lasting solution to a drain that iscontinually getting plugged. I was very satisfied with his knowlege and manner.
Lisa Campbell
7 years ago
The plumber was very nice, however, it took three visits to fix a leaky toilet. Also, when we complained about the $400 additional he wanted to charge us on the third visit, it magically was reduced to $82. Makes me think I should have complained at the first $290. We won't be calling them again.
Andrew Skulsky
6 years ago
I would recommend using Roto-Rooter. They were professional and friendly. Mike worked quickly, used shoe covers without being asked and cleaned up when finished. Thank you for fixing my sink!!
Blake was able to quickly and efficiently assess our problems and provide the services and repairs we needed in a reasonable amount of time. His explanations were thorough, and his demeanor was very kind and enjoyable. Blake provided my grandmother with her senior discount without hesitation and walked her through every bit of paperwork to make sure she was clear about everything. He was pleasant even after doing the work and dodging a thunderstorm that rolled in. I highly recommend Blake and Roto Rooter!
Anna Savvides
3 years ago
Erik cleared a difficult stoppage after another plumber said it couldn't be done. He is my hero. Showed perseverance and diligence. Analyzed the situation instead of assuming. He deserves more than 5 stars.
Dominique Bracey
6 months ago
It’s a wonderful company
Allen Thornton
a year ago
My basement was backed up and filling up with water. I called and had an appointment between 12 and 4pm. A rep called me and told me the guy was on his way to my house next at 3pm. The guy never showed up and thr rep stop answering his phone. Waited all day just to get jerked.
Mark and Jill Bauer
7 years ago
We were able to secure services quickly and conveniently. We received courtesy calls estimating arrival time, which were honored. Our technician, AJ, was very polite, professional and helpful. He explained the problem at hand, rendered a solution and gave helpful advice in relation to the problem. He offered and explained additional service we might consider, without being pushy, but informative. I appreciate that and as a result, would consider using the company in the future, and specifically, follow AJ's advice.
Stephanie Balling
5 years ago
Eric G, Tech #476, did an amazing job clearing everything from all the drains in my basement including tons of roots that were growing everywhere. He was very professional and cleaned up after himself constantly. Was very pleased with everything he did.
Althea Denard
6 years ago
James S. Was exceptional! He explained everything he was doing. He went above and beyond to make sure my drain was clear. OPTIMAL SERVICE!!!
Called Saturday night about flooding in basement. They didn't call back until Sunday afternoon to reschedule me for Monday. I just bought my own drain auger and did it myself. Total job took about 1 hour.
Alice Johnson
3 months ago
Blake did an excellent job.
Very good service, helped us diagnose the problem with our pipes.
I appreciate the prompt response, and the knowledgeable of the technician. I will definitely 💯, recommend this technician, to friends and family.👍🏽
Kimberly Hines
3 years ago
katharina hertz
6 months ago
I used the online service request and got a call back within a couple hours. The service tech was out to my house on a Sunday morning within an hour of my initial call. Service tech Matt was prompt, friendly and did a thorough job removing a tough clog from my kitchen drain. Will definitely use Roto Router again! Thanks for your help!
Russ was my plumber and he did a great job. He was professional, friendly, and a great person. He cleaned up after the service and I would recommend this service to my friends and family.
Ronald#605 was the most. He came in with confidence and commanded his professional abilities. He was sure of his self and the knowledge he held as a technician. That was reassuring as a new home owner with sewer back-up. The problem was resolved and he gave advice on how to ensure the resolution. Thanks Roto-Rooter and Ronald!!
Semira Cooper
6 months ago
The technician that came out was very knowledgeable was very helpful with explaining the service that is available for sewer cleaning
Douglas Gruenwald
2 years ago
Michael Fellsman
7 years ago
Very quick, clean, and professional. We use Roto-Rooter periodically to snake the roots out of our sewer line because they are reliable.
jgrace navarra
2 months ago
ASK CHRIS!!! Very Professional, Friendly and educated me throughout the way! :)
Serge & Liza Garabedian
7 years ago
Dan was a very knowledgeable and efficient tech. I would definitely recommend Dan and Roto Rooter to my friends and family!
We have 7 bathrooms in our building here at Laser Cutting Company & six of them started to back up along with the floor drains on Friday May 5th. 2017. Roto-Rooter responded within an hour. After power flushing the cleanout a break in the pipe was discovered using a 200' camera. The break was 150' away. Roto-Rooter gave us a quote Friday. Tuesday morning after they pulled permits & called miss-dig the work began. Within 4 hours our service was fully restored! Would I recommend Roto-Rooter? YOU BET!
Eddie was professional and knowledgeable. He quickly got the drained opened up without any problems. The only problem is $265 for 30 minutes worth of work...they know they have you over a barrel and you gotta pay it so you can get water flowing in your house. The price is the only reason for not giving them 5 stars...$150 would be a reasonable price, $50 for the tech, $50 for the equipment, and $50 for the vehicle.
Lynn Haliburton
7 years ago
Love the whole experience. Called on Monday, and they had an appointment available for Tuesday afternoon. I asked if I could do Wednesday morning to minimize my time out the office. He said sure and would ask the person to get there as close to 8 am as possible. I received a call around 8am to let me know the techs name and that he was on his was. Eddie (my tech) arrived around 8:30 and was super nice and very knowledgeable. Since I had just purchased the home two weeks earlier, he explained quite a few things before clearing my main and storm drains. He even let me know the recommended maintenance schedule. I was very scared that this might be an expensive plumbing problem, but Eddie was very nice and walked me through everything. Great experience.
Dawn Hammontree
2 months ago
Keith was knowledgeable, professional, and so friendly. The repair was quick and effective. A little more expensive than I hoped, but not unreasonable. I recommend this company.
Very proud of the job that they have done they are professional handling there job!!
The Blake is one of the most polite and technically competent technician I have met. From the time I opened the door I knew everything was going to be alright
Friendly service and quick got to us within 30 minutes technician 473 James s
Eugene came to snake my drain. He was informative and told me the truth about my options. I appreciated the information and service he provided.
Serena Varghese
7 years ago
The technician did a very good job. Completely satisfied with this service.
Fast response also
Great job as well good plumber
Kathleen Harte
7 years ago
I was impressed on the professional of the company.
I would call and recommend them.
Zack was prompt, professional and awesome. Resolved every issue and kept us informed every step of the way. Thank you guys for the hard work and I will definitely use this service and refer anyone who needs it in the future.
Very courteous, and knowledgeable.
Our Technician, Dana was prompt, knowledgeable and personable. We are new to the area and the dispatch operator did a good job working us into the schedule. Overall great experience!
Robbie did excellent work. Explained the steps and ramifications of each procedure. In the end he got years of grease and food waste cleaned out of the line. I would recommend them to anyone.
They were very informative and made sure I understood the issue. I truly appreciated the transparency and advice provided by the technicians. Roto-Rooter (Al & Jordan) did a great job and represented the company well.
Having a flushing issue before the holidays is a stressful situation but Roto Rooter was there to assist me.I contacted Roto-Rooter and was able to have service scheduled to take place the same day. Charlie came out, checked the situation and made a suggestion to replace the toilet. He came back the next day made the necessary repairs and installed a new Mansfield toilet. I was impressed by his explanation of what work was being done and how neat, tidy andclean he kept things in my bathroom.The customer service team was also caring and took an interest in making sure the work to be done would be handled promptly.I would not hesitate to contact Roto-Rooter for future plumbing relatedmatters.
Very quick drain and snake service, glad to have everything taken care of.
Robyn Pawloski
7 years ago
My experience with Roto-Rooter was great. From Master Plumber Bill to Sal and his work crew they were professional and very proficient. I am Very happy with the job they did.
Johnathon Leonard
7 months ago
Coach Bianca Bahri Durand
6 years ago
Columbus was amazing, he was so helpful and prompt with his services. He recommended everything we needed and nothing more. I will always use rotor rooter as long they send Columbus!
I called to schedule an appointment and explain problem. Andy was very professional and no hold or wait times.
Technicians showed up on time for appointment, very prompt, professional, and clean. Resolved problem and provided good advice and maintenance tips. Great Job!
Anna Prowalny
6 years ago
I Called Roto Rooter for a drain problem and they had a plumber (Wayne 402) out within 30 minutes. Wayne was very professional and took his time to explain everything he did to get our drain issue resolved. I would highly recommend Roto Rooter and will make sure to call them again any time I have an plumbing issue in the future. Thanks Wayne!!
Mallorie DeVilbiss
6 years ago
We had water backing up into the basement after some rain. James S. came out within an hour on a Sunday and got our basement emptied and diagnosed the problem.
Move Around Horrah
5 years ago
Was here within an hour of my call. Took care of the issue in a timely manner
Patricia Thomas
3 years ago
I was quoted $700.to snake out my main drain & to replace a flotation device in the tank. I didn't have that he agreed on $200.to snake the drain.im still having clean water back up on my basement floor. The next morning.
I called Roto Rooter to follow up on a main drain issue I had back in October. I believed that it was the same issue I had the first time and expected to have the cleanout covered under warranty.My experience with the on-site technician AJ was very positive. He was very polite and professional during the entire visit. I cannot say the same for his counterpart on the other end of the line when he called for a reference back to the first visit, I believe his name may have been Forrest. As we inspected and talked out the issue further, we discovered it was not the same problem, but Forrest was very condescending and was convinced that I should have taken the original recommendation in the first place. As I was sounding out the issue with AJ, while Forrest was on speakerphone, I heard him immediately discredit me and say he doesn’t know what he’s talking about. Well as it turns out, my theory was correct, AJ and I talked at out, and we solved the issue by cleaning a different floor line than was originally suggested. This fixed the problem and AJ thoroughly inspected his work to make sure we were good to go.Now I know this is not about right or wrong and I know when problems lie underground, experience and guesswork sometimes has to come in to play. I know I am not the expert and I called Roto Rooter for a reason, but I really can’t stand when I feel like I’m being pressured into a “professional recommendation” especially when that condescending voice on the other end of the line is not on-site and has no clue what they are talking about. This is why I generally don’t like using big companies like RR. I don’t feel like they are really concerned about taking care of the customer, only selling them on their expensive fancy laminated repair plans. I’m glad AJ was such a good representative or it would have been a more frustrating experience.
We hired Roto-Rooter to do an entire sewer line replacement. Paid 4500 about 6-7 years ago. Their staff assured me that the new line is good for 50+ years and that the tree cannot get through it. Now it's broken, we called and they pretended not to have our order. Told them would contact the city to ask why they did work without a permit. Suddenly they remembered then said they only guarantee for one year.Horrible services. Liars. Avoid these people. They do bad work and then they don't stand by it.
Most companies wanted to charge an additional fee for working on the weekend, Roto Rooter provided weekend appointments and time slots instead of making me take the whole day for a small service. Very knowledgeable technician was friendly and helped me decide on a good service package without trying to price gouge or upsell me with stuff I didn't need. I was very happy with the service provided and will be using them for future projects.
sandra beard
4 months ago
Technician, Matt, Cabled kitchen sink to restore flow and cleared blockage. he did a great job! It was Easter Sunday and an emergency since I was the host that day for dinner. Thank you very much Matt!
Robert Sexton
5 months ago
He was efficient
Jason Lupescu
6 years ago
We had a giant hair clog hiding somewhere in the pipes downstream of the bathroom. Roto-Rooter was able to send us help in a few hours of our call. Derek our technician was knowledgeable and helpful in diagnosing, eliminating the problem and carefully cleaned up afterwards.
Kevin Lord Hollow Hicks
6 years ago
Excellent service! Quick and efficient. My water heater was installed, up and running in the time frame given. Thank you.
Was very satisfied with quick response . Joe provided explanation of variables of my drain problem , and explained 50-50 chance of success due to issue with my drain pipe coming off sump pump. Fortunately it went well , and I was thoroughly pleased with the service for the price . Kudos to Joe ! Will recommend Roto Rooter to friends .
Stanley Mlostek
5 years ago
Roto Rooter is the best. From the time I called they were here in about an hour. The pipes in the ceiling were full of waste water. Rather than opening up the clean-out and letting 15 gallons of water out onto the carpeted floor Charlie took the time to drain the pipes by using a wet vac and opening the cap just enough to drain the lines. Saved 15 gallons of sewer water from contaminating my carpet. Great Job!!!
Michael G (458) did a great job. Came out quickly. Made sure we understood everything that he was doing.
Amazing job! 🙏 Thank you!
Edward Golick
6 years ago
We were a bit anxious about calling any firm about a drain issue. We weren't sure that we had a problem and were afraid of someone taking advantage of us. Our technician was Wayne and he was superb. He was courteous, knowledgeable and friendly. He explained the options and when we decided what to have done, he performed the work exactly as he said he would. He kept the area clean, did the work promised and we were extremely satisfied. He didn't over promise, nor did he use any scare tactics to get us to agree on the job.Wayne is a top notch representative of your company.
Elizabeth McClellan
6 years ago
Today March 21, 2017 Columbus (Tech 472) came to my home in response my call of just yesterday to Roto Rooter because of a leaking garbage disposal and non-draining dishwasher. He was on time and pleasant, as he was last December when he first came to address a plugged/sluggish basement drain. In addition to snaking that drain he also left with me a jug of Pipe Shield with instructions for its use. I asked for him specifically this time because of his knowledgeable words and actions as well as most pleasant demeanor. Today Columbus explained the problem and then replaced the disposal which relieved the back-up thereby allowing the dishwasher to empty. He left my kitchen clean and functional ~ the dishwasher is running as I write this. For any future plumbing issues I will most certainly request him and tell any and all friends and family with a similar need to call Roto Rooter and specifically ask for him. Thank you very much.
Teran Garrett
2 months ago
The plumber Blake, was very professional and quick. I'll have a great day now
Michael Graswick
6 years ago
They are fast if you have an emergency. I was quoted at 475 for the job. I hired another plumber who did that job plus two other small ones for 85 dollars. I would highly recommend hiring a local plumber!!!
Greg Gazdecki
3 months ago
Very satisfied with service
Dustin Gardner (ThatDustinShow)
4 years ago
After months of sewage issues, I finally gave the professionals a call. The next day a professional, 1st name Ron, arrived on time and literally my issues flowed right down the drain!My only regret now, is that I waited so long!Thank You to Ron, Wayne, & the whole team at Roto-Rooter for all of your help!!
Coletta Thomas
a year ago
Both men were very professional. They listen to my concerns, resolved the problem, cleaned up after
themselves and made sure I was satisfied with the work before they left.
Veronica Spencer
3 months ago
Sensational team of workers 👏. Very caring and, concerned for my general well-being. Not just on this home but, other property that I have as well ☺️. THANK YOU!!!
Jared Ferguson
5 months ago
Blake was timely and very professional. He took the time to listen to the problems I was having and quickly figured out the best solution within my budget. The work was completed quickly and the results were immediate. I couldn’t ask for a better experience from Roto Rooter and Blake
The service was good ,but they did not do the clean up,I had to do it myself,very dissatisfied!
Carlton Norwood
3 months ago
The plummer was very professional and helped me understand the procedure and it's benefits, as well,as the future the
need for further service to avoid future problems. Red #673. I appreciate Roto Rooter and it's employee. Thank you all. Carlton Norwood
Dennis #369 was very well qualified, and very helpfull. We are glad everything is once again in working order and we will use RotoRooter for any plumbing jobs in the future.
Green Family
2 months ago
Called to clear sewer line.Our Technician LaMar was very knowledgeable. He was able to explain our current state of our sewer lines, explain their services, provide options for our needs and explain all of the options. The education he provided was invaluable and he kept us informed throughout the entire process.Great job on a stinky situation.
Jessica Fisher
7 years ago
The livonia roto- rooter was great. My basement floor drain was clogged and A.J the technician was friendly, explained everything, and got it working fast.
Called Friday afternoon, Saturday morning they was here, earlier than the time that was quoted, which I liked. Michael was very professional and courteous. I can't believe how quick and accurate the whole process was!
Top Notch Technician...Dikembe... Polite, Prompt, and VERY knowledgeable and Professional..
Devin Cleveland-Stein
7 months ago
Technician was very friendly and professional. Explained everything very well and got the job done quickly
Michael Moegelin
3 months ago
While there appear to be dozens of competitors in the Detroit area, nobody delivers quite like the team here at Roto-Rooter. In this case, on a Saturday late in the day, they came way quicker than expected and resolved the problem faster than any prior service person has been able to. If you're looking to get the job taken care of on the first, try and done right, contact these guys.
Reham Alexander
4 days ago
Blake did an awesome job. He went above and beyond and I would highly recommend him.
Derek was friendly, fast and cleaned up after himself. I would definitely recommend Roto-Rooter to friends and family.
Jean Carmichael
a year ago
Checked out source of overflow and checked toilet. Zack #670 He was helpful in letting e know the possible causes and what to anticipate what might go wrong later. Fixed toilet . Very good representitive of the company. Polite and respectful .
Jared Gorman
3 months ago
Dikembe was very knowledgeable and approachable in regards to fixing my houses issues! Thanks again to you sir!
Krista Sinclair-Mosby
7 months ago
Toilet washing flushing. They came out the day after I called and augered it. That fixed the issue.
Jerry Goldberg
3 years ago
Excellent service. Fixed our problem and was very gracious and took time to explain what he was doing.
Very responsive and professional. Each time I have called with a drain backup, they sent someone within two hours. I will definitely recommend them to anyone looking for fast and thorough service.
I was extremely satisfied with the service. The technician was on time, clean, fast and courteous. Could not ask for better service! I highly recommend Roto Rooter.
I had just moved in to a house and in the first week things were fine. The fun started when the washer, dish washer or even taking a shower caused water to back up into the house. I called many different plumbers and none could fit me in anywhere due to the high volume of calls everyone was receiving because of all the rain. When I called Roto-Rooter they were up front about the volume of calls they had but that they would put me on the list and set a time up for a technician to come out. I had them to my house 4 times in a three week span. The first technician that came out was very pleasant and informative every step of the way. When he left everything was fine, unfortunately within 3 days the line backed up again and I had to make another call to have them come out (thank you for the Residential Guarantee). When the technician was running late due to a problem at the job before me they called to let me know and apologized for the delay. When the same technician came out the second time he was still very pleasant and when he pulled roots out this time he took the time to explain all the possibilities and offered to have a person come out and take a look in my lines with a camera. The following day a technician came out and put the camera in my line and was surprised at how clean it was until we ran into a wall of roots. He explained different options I could take and the cost of each and every one of the options and left the decision to me. I took the option of having my line jetted (Roto-Rooter had the best prices believe me I called at least 6 other plumbers). When the gentlemen came out to jet the line they were very efficient and pleasant and once again they double checked their work by putting the camera in the line again. Thankfully I have no major damage to my lines and they gave me a rough estimate to have them come out and fix the bad spot in my line where the roots are getting in. Now I cannot tell you how frustrating it was to get into a new place with my kids (4) and not be able to use water for 3 weeks because it kept backing up but by choosing Roto-Rooter I knew every step of the way what was going on and how much it would cost me. Thank you to all the employees at Roto for making my experience such a pleasant one considering the situation. If in the future I have any more problems I know who I will call.I am going to pass on a piece of advice I received by one of the last technicians that came to my house. If you are purchasing a new house you may want to invest in having someone come out and put a camera through your lines because they can detect the roots or damage that may become a large expense or a big surprise when all of a sudden your line is backing up.
Jennifer Gracia
6 years ago
Everything was perfect and done in a neat and timely manner, my new go to for sure
Chris showed up for an emergency on a Sunday. As the mother of 12 I cook all day every day and could not use my kitchen sink. He was on time, he was friendly, and confident in his abilities to solve our plumbing crisis. Chris is a man of integrity which is rare to find these days. I plan to call him with any future needs with plumbing and recommend him to all my friends. Thanks Chris for a great job - well done!
Barbara Stone
a month ago
$227 to $3000 to fix the problem
Chris was at my house today, and he did a fantastic job. He went above and beyond what was expected, and was extremely professional and kind. I couldn’t of asked for a more professional and informative person to do the job. This man deserves a raise!
Delsin Maynor
3 months ago
Blake was very detailed in his work an the most professional plumber I’ve had at the house in years
Rose Patient
11 years ago
Detroit area plumber did a great job. Joe was polite, efficient and resolved our drain problem. He did a nice job of leaving the area clean too.
tessa mcknee
2 months ago
Blake was thorough, respective of property, and professional.
Nomore Private
a year ago
Rapidly analytical, knowledgeable, proficient and personable. All of these words exemplify Charlie Campbell, while repairing an outdoor water faucet at my. Job well done!
Terri Thurau
10 years ago
We needed a plumber in the Detroit area. Called the company on Monday evening, and they told me they put me down for 9am-noon the next day for a plumber to come out. No one arrived until approximately 1:30 pm. My adult son was home and called back mid morning since we hadn't heard from anyone, and was told that they has us scheduled for any time. They put us down for ASAP at the time of his call.The plumber was very professional and pleasant. It was a major problem and he kept in contact with my husband whom was out of town for work. I would probably call them again if there is an issue.
Nathan WAS THE ABSOLUTE BEST! HE WAS SUPER PROFESSIONAL. HE DID A GREAT JOB WITH EVERYTHING. MY WEEK WAS GOING DOWN HILL AND HE MADE MY LIFE SO MUCH BETTER. He was super positive, very friendly, and was very knowledgeable in everything that he was doing. He explained everything he would have to do and kept me up to date with the process. I am so happy that he was the person to fix the disaster in my basement. We had sewage coming up but not anymore.
We had called around to find out prices for coming to look at our water heater when the pilot light wouldn't stay lit. When we called the Roto-Rooter plumber in the metro Detroit area, they told us that they could give a free estimate, so we scheduled the appointment. We were given a window of 3 to 5, were called around 4 that he was on his way and he got here by 4:30. He was very polite and courteous, gave us an estimate and then told us there was a $40 travel fee, which we had NOT been informed of over the phone.The $40 fee still would have been the cheapest for someone to come out, and we probably STILL would have booked the appointment, but the fact that they purposefully deceived us by saying they could give a free estimate and did not mention the fee has made us decide not to go with them for a water heater (which was overpriced, now that we've continued to check around).
Blake was very professional and friendly. He was also very informative about the problem and how to avoid it from reoccurring.
Distracted_Visions
6 years ago
We had a standing water back-up at the basement floor drain. Roto-Rooter was called and came out within a couple of hours, diagnosed the issue, ran the power snake to clean out the drains, and found a problem with an old, stuck back-flow preventer. This was broken loose and good flow was subsequently restored. The technician worked efficiently and answered all our questioned in a friendly and respectful manner. Would have given Roto-Rooter five stars since the technician worked hard and cleaned up the mess afterwards so we have no complaints about the job. My only complaint was the cost which was much more than we expected but, since it had to be done, we have no right to complain.
Sink was backed up. Fixed quickly and professionally.
Rachel Brown
2 months ago
Lamar was very informative about the problem with my drains.Lamar did an excellent job and was very professional I will most definitely choose to work with Rotor Rooter again
I was having trouble in my basement, it was backing up black gunk. I called several company's and Roto-Rooter was the most reasonably priced and was able to come right away. The Technician Brandon #406 came out and tried to snake and use a camera and stated he was unable to get past 40ft. He stated that if we were to call back and let him come out and do a power wash and use the camera they would give us a discount on the bill. He also was very willing to come on a Sunday. He arrived in a timely manner and was very informative. He took us through all the steps he was doing and answered each and every question. He is a very polite and professional man. I would Highly recommend them, and if it is possible to ask for Brandon #406. Oh yeah and he saved us almost $200.00.
Dr Samone Marion
7 years ago
AJ was wonderful and helpful but the snake a line and other services offered was too much....Gees
Kristi Morris
6 years ago
We had an unforeseen sump pump back up in our newly built home. Our finished basement had a great deal of water soaking into the carpet and trim. The Roto Rooter team came out quickly and helped assess the damage. They were able to replace the pump, remove all damaged materials, and begin drying the basement out in a matter of HOURS!! The gentlemen that came to do the labor were beyond informative and friendly. They kept us notified of their progress and called in between service appointments. My husband and I were so pleased with their help that it made our nightmare much less upsetting. We actually became very calm and confident that this flood would be as though it never happened. We would gladly recommend Roto Rooter to anyone with a small or large plumbing issue. We will undoubtedly use them for all of our needs in the future. It was truly a great experience!
Kaitlin Pegouske
5 years ago
Had a sewer drain backing up, had them come out and snake and camera... after 2 hours, they told me our sewer pipe was broken and quoted $10,000 to fix it... just had another plumbing company (G &C plumbing ) come for a quote... $85 to snake my drain 30 min.s in and out and it's all fixed. .. so for a pipe that was clogged they tried rushing and scaring me into paying 10 grand and I'm sure they may have gotten other females to fall for their scam. But please shop around before you trust this company! We will never use this company again and I'll make sure anyone I know will never use it.
After hours fast and friendly service by Lamar.
Bruce Lovering
10 years ago
This is the second time that we have used Roto Rooter this year in the Detroit area. The technicians (plumbers) that came out were professional and the pricing and the work to be done was clearly explained. I am pleased again with their work and would recommend them highly.
Theresa Dodson
4 years ago
Matt #607 was our technician. He arrived promptly, examined the clogged problem and fixed the drainage successfully. Matt's customer service was excellent, and I would recommend him highly. That's Matt, #607.
Clogged Drain problem: Noah - drain tech came out, evaluated situation and determind a pipe replacement tech be sent out. Eugene came out and replaced drum trap with drain arm. Took his time, didn't rush did a good job and cleaned up afterward. These guys did good and I appreciate it.
Rachel Taylor
6 years ago
Tim was our service person and has been incredibly helpful. Roto-Rooter was timely with regard to coming to assess our concerns, and scheduled another date to come do the repair. He worked efficiently and showed us what he was doing and why, and discussed maintenance and preventative measures with us prior to leaving. Would recommend these service to anyone and would definitely have Tim back with any future issues.
Columbus did a great job and was very professional and knowledgeable. He answered all of our questions and serviced our issue in our basement in a timely manner. I would highly recommend Columbus for all of your plumbing needs.
Called rotar rooter back in 2018 to clear our basement overflow drain and they did a great job. This time the techs only tried to clear it for an hour or so before telling us we'd need to have our line dug up, which would be a minimum of $4800. Luckily we got a second opinion and the next company cleared the line within an hour.
LaKim Andrews
3 years ago
David did a great job, he was knowledgeable and fast at his job. Try happy and greatful for a job well done. Great personality and wonderful customer service.
We were called promptly & told when the serviceman was coming. He was very professional & friendly. Cleared the blockage & explained everything he did, also cleaned the work area very well when done. Very pleased with the job he did.
Julie Payette
3 months ago
Did a great job!
Jesse Dombrowski
7 years ago
My technician AJ number 452 was excellent. Would happily call Roto-Rooter again for all of my plumbing needs. Responded on time and fixed the problem.
Always reliable & I really like how the job is explained to me enough to gather understanding.
The service provided was helpful and quick! Very informative and friendly staff.
Dana our technician was very efficient and knowledgeable. He fixed our outdoor faucet in no time at all. Glad we can use our hose again!
Mariness Noyola
a year ago
Blake was AMAZING!! Fast, easy service.
Had appointment 3 times, never showed up
Can’t say enough good things about this visit. I had been trying to use Angi site for service but they weren’t able to fix a clogged drain and kept rescheduling to get someone out. I called Roto Rooter and they sent someone out in 40 minutes. Their serviceman corrected the problem quickly and cleaned up when he was done. I’ll use these guys every time going forward.
Patrick Erickson
6 years ago
Jason (464) was very knowledgeable and professional. I really appreciated him working to resolve our issue on the same day and providing advice to prevent future problems.
SuperGrover23i
6 years ago
Very quick, very friendly, competitive pricing.
Matthew Watson
6 years ago
I had an excellent experience with Roto-Rooter, from the call for service to completion of the job. The service call assoicate was friendly and professional. All my questions were answered. I was informed I would be receiving a call about 30 minutes prior to the plumber arriving, which did indeed happen. When the plumber arrived, he introduced himself and shook my hand. I explained my issue, he checked out the sump pump and diagnosed the problem. He complete the service in approximately 45 minutes and left the area clean when done. Again it was an excellent experience overall.
New garbage disposal installed in less than 30 minutes. Tech (Jason) was friendly and on time. I've used this company for a few other plumbing issues and they always do a great job.
Michael G. tech#458 - Livonia, MI office, did a great job today 05-04-16. He was calm, extremely courteous and did a thorough job. I would absolutely refer Roto Rooter to my family and friends.
Matt was great! Super friendly, knowledgeable, addressed all our concerns, gave helpful advice and genuinely seemed to care and want to help! I was a little hesitant about calling out a big company as I figured they’d give some ridiculous price but that wasn’t the case at all! I will 100% be going exclusively to Roto Rooter from now on for plumbing services!Also I didn’t get her name but I had called to check and see if someone was still coming out today and the women on the phone was very sweet and helpful as well!
Aj was my service Guy today nice polite and professional, Got the job done quickly, Great Job thanks
TANYA VITALE
5 months ago
Very helpful, prompt & professional. He gave me options & advice & explained everything thoroughly. Great service, thank you.
Mary Ann Lash
7 years ago
I would highly recommend RotoRooter for your plumbing needs. We had a serious clog from our kitchen, the technician named A.J. #452 came out in a timely manner and knew exactly what to do for us. He brought in the equipment and took care of it. He also was Very informative on maintaining pipes. A very pleasant person.
Katrina Burley
7 months ago
Very professional. Offered tips and cleaned area after repair and was on time.
Almareka McCallum
6 years ago
Fast, Friendly and Professional service! I was very pleased with overall expertise of the technician and the cost wasn't bad either. They will always be my or recommended choice if I have any plumbing issues in the future.
The technician was very professional and timely. He explained everything and did a great job.
The plumber in the Detroit area (Antonio Geircia) was very professional. He explained everything that could be wrong from analyzing the issues I was having. He also showed me the prices for each issue before the work was preform. Roto-Rooter is a little pricey compared to renting your on snake, but it was worth the price to me.
teriese stubblefield
5 years ago
Excellent work! They were very helpful, knowledgeable and patient. I like that they gave me so many options to get the job done. I would highly recommend this service!
Dikembe was amazing very professional and solved all my plumbing issues 10 out of 10
Christine Ueno
10 years ago
Even this week with hundreds of people needing plumbers, I was able to get service same day. Additionally, plumber was exceptionally friendly and did an excellent job in a short period of time. This was my second experience with Roto-Rooter and I am extremely pleased.
Called for a clogged drain. Not only did they NOT unclog the drain, they broke through the drain pipe, spilling water and sewage into the room below. While they pointed this out, THEY DID NOT CLEAN IT UP! They left standing water on the floor (above plaster ceilings), left me with a mess to clean up, and said they could have someone out in a couple days to look at replacing the drain pipe. And they still charged me. I wish I'd never called them.
robert mccauley
9 months ago
Sewer cleaning was sub par to say the least, I think I got a rookie pilot.
Terri Larrew
10 years ago
I felt that I was in very good hands with the plumber team that was sent to do my sewer pipe replacement in a suburb of Detroit. They were very professional and explained everything as they went along, which reassured me even more. The only thing that made me not choose excellent is the fact that they did a poor job of cleaning up the job site and left my fence gate broken.
Dana K was our tech. He was so knowlegable, friendly,& precise! Everything was explained before the work progressed, pictures of previous jobs were shown to us, and pricing. We are pleasantly pleased. If we need an expert, sometime in the future, we would ask specifically for Dana.He was very professional, & AWESOME!!!!!!!!. Thank You so much DANA!
David Hobson
3 months ago
After patiently listening to my description of my problem and my attempted fixes, Blake calmly explained possible causes, and several options for solutions. The quickest and least expensive option seems to have worked for now, but I would not hesitate to call Roto-Rooter and/or Blake back in for further work if that becomes necessary.
Haidar Al-Saadi
7 years ago
The plumber was on time, he was very professional and respectful. I could tell he definitely knew what he was doing. He made sure everything stayed clean, and he wanted everything to be perfect. I will definitely recommend him for any plumbing job that needs to be done.
Edward Sowell
a month ago
Great experience with Dikembe
I had water backup in my basement floor drain when washing clothes, dishes and using the garbage disposal. I called roto-rooter and received same day service. The response time was great. The service tech was very thorough and provided preventative tips. My overall experience was great.
Friendly staff, and came on off hours. Multiple times for different services with my house sewer lines. All in all good service
Great service and awesome employee
Michael Claiborne
a month ago
Blake came out on time, explained everything in detail. Performed the job well and in a timely manner. Would ask for him again if there's another issue in the future
Dave was great very professional and and had awesome customer service communications skills. Very pleasant to work with.
Booked online week ahead of time. Took the afternoon off work to meet them at my house. They said they would be there between noon and four. I called them at 4 PM and they said they could not get to me today. They never called. They never let me know they couldn’t make it until I called them. Very poor and unprofessional service.
Karla Brazelton
2 years ago
Too expensive it doesn't make any sense.
Workers were very informative and professional!
Marita Shedd
2 months ago
Drain backup
Marie Sievert
5 years ago
Wayne was extremely nice and helpful. I was very happy how quickly he showed up even though they had warned me that it might have to be a later time because they were busy. He quickly figured out the problem and offered a solution. He gave me easy tips and tricks on how to prevent the problem in the future and he didn't try to push any expensive add on services. Very happy with the outcome!
Blake was very friendly and professional. He explained all the options for our clogged drain and then did a thorough job snaking out the line that ran into our basement. I’m very pleased with the service provided.
They were very professional and jetted out the clogged drain. They explained everything about what they did.
Michael G. was wonderful and very helpful. Did a great job.
Kelli Carrier
10 years ago
I needed a plumber in the Detroit area on a Sunday. They kept me notified on when he would be arriving. Kyle arrived and was friendly, answered all of my questions and provided quick service. I would recommend this company.
Maria Freeman
6 years ago
We had a few floods in our basement and thought it was a problem with our air conditioning unit. After having a heating and cooling company and TWO plumbers come out, the problem still wasn't fixed. Then we called Roto-Rooter and our problem was solved! The plumber that came was on time, professional, and knew what he was doing. I highly recommend Roto-Rooter!!
Ghadeer Atshan
a month ago
Our drain tech Jourdan arrived very soon after calling the company and did a phenomenal job. He made sure to keep us informed on the process and our options. Jourdan did a very great job and completed the job without a mess and in a quick time, fixing the issue
Nathan was helpful by providing information of what needed to be done to unclog the basement floor drain. He performed the services well. I was satisfied with the service.
Mark W #453 came out to look at a drain that had backed up again. The original technician came out at the end of August. He took his time to diagnose the problem and fixed it with no additional costs. I really appreciated his professionalism, thoroughness, and great attitude. He was great to work with and I would definitely use Roto Rooter again because of him.
Shanta Harris
3 months ago
Service tech came Sunday afternoon and completed the service quickly
Pauline Coronado
6 years ago
I was fortunate to have Bill Hurley from Roto-Rooter come out to my house and fix a problem that 3 other individuals could not figure out. He was professional, personable, very knowledgeable and took some time to explain other questions I had. I am more than glad I called Roto-Rooter. Thank you Bill and Roto-Rooter!
Dedrick Lucas
8 months ago
Good service. Very professional
Valerie Lewis
6 years ago
Had a backed up sewer drain, and they were the only service in the area that could get out quickly and with the right tools for the job. I put in a request for an appointment online, and got a call right when they opened! The technician was out to my house within an hour and had the issue resolved.The customer service rep (Andy) who I spoke with on the phone was very courteous, polite, and helpful. The technician who came out (Scott) was fast, knowledgeable, and polite. I would definitely use their service again!
Joanna Masten
4 months ago
The technician/plumber, Lamar explains all details of the job.
1st appointment no one showed nor called to let me know anything, i called 3times to find out if anyone was coming. I end up rescheduling for 2 days later because they had wasted my whole day on the 1st appointment. 2nd appointment was the same time 8-12 i got a call letting me know tech would be here in 30 minutes which is still 30 minutes late once he came he put on his shoe covers & he asked questions & inspected the dishwasher then let me know what needed to be done and the fee. He did a great job, cleaned up and informed me of the warranty . He was informative& professional. I understand you can't time each job but they should be able to text the technician to find out if they'll be able to get other appointments or not to at least give other appointments the option to w a it til 5 when their appointment was 8-12 or reschedule
Detroit Soul
4 months ago
Dennis was timely and informative
Aviva Phillips
6 years ago
We called RotoRooter at 9 pm and they were at our house the next morning. They told us what was needed to be done as well as what could wait but was recommended. They did the work quickly, left my kitchen sink area cleaner than they found it. What a great experience.
We always use Roto Rooter. Jobs always done correctly the first time.
Blake did a awesome job! Very friendly and informative!
Real Recognize Real
2 years ago
Let me start by saying I had to leave my place of work early to catch the time frame provided by them. I then get to my house and wait.I call back to ask about a time they will be arriving because it’s close to closing time for them. I am then told they don’t have a tech for because of other priorities( so what am I chopped liver). I am then told everyone is a priority just not me right now!!!My point is this we work hard for our money and am trying to spend our MONEY on a service only to be thrown off to the side. Don’t ever use them they are a terrible company they don’t truly value the customer and they are not considerate of the customers time!!!I literally waited for 6 hrs only to call and be told I’m not important!!!! I will never ever use them again and will recommend that no one I’m Affiliated with ever use them and get their time wasted!!!!
Jennifer Hale
6 years ago
Fast, friendly and honest service. I was so happy with how fast and honest Joe was. Will definitely use Roto Rooter again if needed!
Ursula Martinez
a year ago
The technician tried to unclog our pipes in the basement he was very professional and personable. Another tech has to come out today because something was blocking the pipes so this is day two and we are still trying to get our pipes unblocked. Hopefully they can figure out what is wrong.
Horrible service...Rude Plumber. Over charged on a simple quote that he couldn't even fix. Brand new faucet had some rubber stuck on the pipe and he quoted 238 to try and fix it. When he couldn't get the rubber out he wanted to charge 290 to put in a new faucet. I would think that after only spending 20 min to do a job you would want to role over the one quote and get the job done right not over quote a simple job and then over quote a installation on top of that. If you want your wallet to get ROOTED call ROTO ROTTER they will love to take advantage
brian rumohr
2 months ago
Ronald Stopczynski
2 months ago
Great job. Installer did a complete job in short time and was very courteous
We tried to call them out for an emergency situation involving a broken water pipe from the shower.We scheduled on Tuesdag afternoon. We were scheduled for an appointment window on Wednesday between 10 and 12. After booking the appointment, we hunted down a fax machine (because you *have* to fax credit card information over, as this place is apparently stuck in 1998) to finish booking.Wednesday. Noon comes and goes, with no one showing up. We called to see what was up. They claimed they didn't get the fax, and therefore our appointment was on hold. No one had called or emailed us about this. But, since we had the dated information from the fax machine, we were sure the fax went through.We had to argue with the receptionist to go check the fax machine. She finally does and, lo and behold, wonder if wonders, the fax with our credit card information is there.She then tells us our appointment is back on, despite it being past the time the appointment was scheduled for.2:30 rolls around, and we still don't have anyone out. We call back. Argue with the same clerk. She finally tells us that they're waiting for someone to free up.In the meantime, we have no shower, and we have to be somewhere at 5. This is just inconsiderate. Our time is also valuable, and had someone bothered to check the fax machine they required us to use, this never would have happened.I'd give this place 0 stars if that were an option.Now I'm in search of a new emergency plumber.
Blake did such a great job unclogging my drain. He was very nice and knowledgeable. I highly recommend him.
DaReelBluStripMac
7 months ago
Didn’t even show up I called 3 days straight made appointments no one showed up
Kenneth Murphy
2 years ago
The technicians have an awesome attitude. And they do outstanding work.
Very helpful with suggestions and options available for services. Issues fixed in good amount of time when at my home
Gayle McCreedy
6 years ago
I was very pleased with the work to unclog our main drain. The technician was on time, quick and competent, and worried more about my floors than I do! I would definitely use again.
Mr Rooter was my first call, first mistake. After telling me they need thousands of dollars to dig up my lawn to add a cleanout, I decided to get a second opinion so I called Roto Rooter. The tech (Eric) came out, ran a snake, sent in a camera and showed me my lines all the way to the city sewer line. Very clean other than the first 15' of cast iron leaving my home. He had my sewer flowing in an hour, showed me the video and we discovered there already was a trap in my yard. He's coming back to do a hydro flush in a few days (had to have a different truck) but I can tell you, best call I've made in a long time was calling Roto Rooter. Eric was very professional and saved me thousands of dollars as opposed to digging up my back yard- and for no reason. Had the other company run the camera they would have identified the outdoor access. You saved our holidays Eric- Thank You!!!
Dawn Maluchnik
10 years ago
Roto Rooter's plumber came out on a Sunday afternoon and fixed my problem in no time. Called Roto Rooter because was a previous, satisfied customer, and they did it again! Thanks.
Experienced a major drain blockage in the morning. Called Rotor-Rooter and Service Technician Blake L. arrived by noon. As no cleanout fitting was available, a second story toilet was remove to snake the drain system. Drain was successfully cleared and toilet reinstalled by 2 PM. Tech took great care in protecting carpet/walls as machine was taken to second floor bathroom. Completely satisfied with work and recommend this company.
Lyndsay Walko
2 weeks ago
Joe came within 30 mins of calling and Joe was so helpful and appreciate the extra effort he put in to help me understand
On Saturday night we realized we had a problem with our toilet being clogged and water going down the drain. I submitted a request for services and someone came out the next day (Sunday). Charlie came and explained to me not only the problem we had (Sanitary Trap in Basement caused the issues) but how we could go about regular maintenance for an issue like that. Not only was he thorough in making the necessary repairs but he was personable and understanding. In the future when/if I need services, I'm not only going to contact Roto-Rooter but I'm going to request Charlie. He and Roto-Rooter earned a new fan.
Victoria Overton
3 months ago
Very Knowledgeable
Valerie Dering
2 years ago
A little bit high on cost but a good job
Daniel Bahorski
a year ago
The crew was absolutely fantastic. They came right on schedule, we’re very open and honest about what they were doing from the start. They listened to my inquiries and answered any questions I had. Not only that, but they didn’t try to upsell me on anything. I couldn’t be happier with the work they did and won’t be looking anywhere else for my plumbing needs. Because of the great work their crew did, they’ve got a customer for life. Thank you!!
Brenda Davis
6 months ago
Blake was very knowledgeable and polite.
Jourdan was very proper and efficient and will recommend him to other customers!
Julian and Wayne were great!
Came out quickly, took care of the issue and recommended how to prevent, maintain and gave me a lot of good advice. Price was really good. Great service highly recommend! Thank you
After an internal plumbing blockade caused a catastrophic basement flood, I called several local (Chesterfield) plumbers. Rotorooter was the only one who could help on short notice. There was SO MUCH to carry, dispose of, disinfect, repair etc - it was a disgusting huge job. Dorian Davis and his team were phenomenal! Extremely professional, efficient, informative, and overall a joy to meet! I hope we never have another need for their services again but if we do, they’re the ONLY ones I’d call.
McKenna Brinks
a year ago
Quickly fixed my clogged sink
Very happy with my service. They showed up on time, cleaned up after the work was completed and were very easy to deal with.
Daniel Streety
a year ago
Very educated and informative. No question went unanswered. No concerns. Will be using for other properties very soon.
Johnny was very knowledgeable and polite. He solved our drain issues quickly and was very professional.
A.J. was very personable and knowledgeable about the problem. He was thorough and fixed the problem quickly.
Stacee Bailey
7 months ago
Lamar was very professional and left my basement in the same condition.
Jameson Holdsworth
3 months ago
Blake was great! He tried his best to snake our main line and had wonderful customer service.
Roto Rooter came out and worked very hard to make sure that my plumbing needs were taken care of. Excellent, friendly, and reasonably priced services.
Michael Tooson
2 years ago
Darryl was great and professional! Definitely would recommend him!
Good service, and they showed up within the time window promised. $278 to snake a sewer line seemed a bit pricey though.
david mcCreadie
10 years ago
Our experience with Roto-Rooter was excellent right from the beginning.We were treated with courtesy and a quick response time. All of the technicians were very knowledgeable. They completed the job in a very timely manner and cleaned up the property to my satisfaction. Many thanks Roto-rooter and your crew.
Jackie Hodge
2 months ago
Our kitchen sink and garbage disposal was backing up, called roto rooter for service. They came out the same day. Repairman was very friendly, kept us informed of what was going on, and gave us tips to maintain a clean drain. Very pleased with the service.
Rotorooter was great. They came on Easter Sunday with no additional charge. The technician was very profession and offered addition advice on my plumbing and more on my home renovations. He completed the job on a timely manner and was very accomdating with work around the current renovations taking place.
Bennet Bracey
11 years ago
I was pleasantly surprised by the prompt response and the courtesy and manners shown by my technician. He was friendly, approachable, and although the experience of paying to have my drains snaked was not a delight, he was a delight to have working for me as the customer. He was and excellent plumber who knew what he was doing and shared his knowledge appropriately without being condescending. I would recommend him and Roto- Rooter to anyone in the Detroit area.
DO NOT USE THESE PEOPLE!My basement flooded this week and we called them because they had 24 hour service. We found out they actually do not have 24 hour service and set up an appointment for the following morning. The window was 9am to 1pm so I had to take the day off to be available. After multiple calls to figure out why they didn't show up in the window, they told me I was still on their schedule and to continue waiting for them to call and let me know they were on their way. At around 8pm that night they called to say they were not coming but we could make another appointment (which I'm sure they would also miss) for some other day. I already missed a day of work for the first appointment, why would I miss another? I suggest not using this company because they do not care about their customers. You have been warned!
Albert Harris
5 months ago
Great experience
Frank Bosworth
a year ago
Had to replace a sump pump that was malfunctioning. Blake was very nice and professional. We reviewed options as well as what other fixes may come up/ caused the failure of the old pump. He tweaked a few things to make the new pump system run more efficiently. Everything went smoothly and quickly.
Dikembe was great! Very helpful identifying the issue and recommending a solution. Extremely professional and great to work with!
Justin Daniels
a year ago
Came to clear a clogged drain. Came and showed me the issue, suggested something I could do to prevent it in the future. Been using them as long as I have been in my house. Will continue to use them.
A tech by the name of Neil. Came and gave my mother an estimate on her basement. She gave him almost 700$ to go towards the service. Once she decided not to use the company. They we’re supposed give my mom the balance back. The company never did. When she called to speak with the manager he told her that Neil said she never gave him any extra money.which was a lie. He knows he pocketed my moms money. The manager said he would talk with the guy but nothing happened. Very said very sad. We’re very honest people. I hate that this happened to my family. Please be aware if a tech name Neil come to your house. Make sure someone is with your love ones. Make sure you count your money, make sure you get a receipt.
I needed a plumber in the Detroit area to service our home in Commerce Township. The serviceman from Roto-Rooter arrived on-time and communicated very professionally. The job was completed successfully to great satisfaction of myself. Thanks.
Sophia Teodoridis-Clarke
2 months ago
Super informative, quick and easy fix in our bathroom!
Had an emergency kitchen drainage clog on late Sunday night. Called Roto Rooter and got a call back within 10 mins, and Russ came out to take care of it in 2 hours. Great services!!!
Harriette Moore
2 years ago
Dana is a ROCKSTAR!!Our water heater went out and water was leaking from the heater for 6 hours when Dana arrived. Dana not only replaced our water heater, he explained what he was doing. Afterwards he gave us a full overview of our new water heater.The price tag was not cheap but very fair.I only wish the pandemic was over so we could share a cup of coffee to show Dana our gratitude. Thanks again Dana!!! You ROCK!!
Jourdan tech 689 did a great job
St. Luke Lutheran Church Clinton Township
5 years ago
Job well done in a timely fashion. Friendly, knowledgeable technician.
Geoff Schwartz
a year ago
We used Roto-Rooter after our basement drain backed up. They assigned Dave as our project manager and he was quick, responsive, and very professional. We had a great experience and I would recommend them to others.
Meggan Tavel
11 years ago
My kitchen sink backed up 2 days after my husband had snaked it. I called and received prompt, friendly serivce. The technician told me that this was common in old houses and that I should use an enzyme treatment regularly. He sold me one and explained how to do the shock treatment. He said he could also snake it for an additional $200, but it was the same thing my husband did. I bought the enzyme and passed on the snake. Unfortunately the treatment must take a lot of time to work, because it didn't seem to do much (other than cost me $90 dollars). After it was snaked the next day it worked fine. In short, he didn't push services he didn't think necessary but he did sell me an expensive produce that didn't seem to do a whole lot of good. I might consider using them in the future.
Craig Everett
6 years ago
AJ was prompt and courteous. He explained what exactly was happening with my clog and how to prevent it in the future. He ran the cutter all the way to the end of my line.
Eric (E-Walt)
6 years ago
The clean outs to my sewer get heavy root build-up. He was able to jet both clean outs for the price to do one. He was't pushy and was polite.
Michael Greco
5 years ago
James and Drew came out, and did a quick efficient fix. Very pleased
Shannon Donaldson
4 months ago
Matt was our tech and he was great. We had a different service out a few months ago with a similar name to Roto Rooter, but don’t be fooled. Make sure you call Roto Rooter. Not only are the prices hundreds of dollars better, but the service and quality is exponentially better. Matt was friendly and helpful and did a fantastic job.
Nick and Red were amazing. Thank you guys for saving the day!!
What a wonderful service. I scheduled my appointment online and they were out the next day to repair my bathroom faucet. Mike was a pleasure to deal with. He explained the problem perfectly and completed the job in just a few hours. I would highly recommend, especially Mike!Great job guys!
Brittany Butler
2 years ago
Fast Friendly Professional
Shannon McCullough
10 years ago
I set up an appointment for Oct 9th between 4-7pm. 7 came and no call or plumber. I called to be told they were backed up and could not get to me until the next morning between 8-11am. They didn't even have the courtesy to call me and to let me know that this was the case. Meanwhile I was without a bathroom. When the plumber did come he was nice but still charged me when he could not snake the drain completely. Overall not a good experience with them and would not use them or recommend them to anyone. Detroit area plumber.
Candice Alexander
2 months ago
Roland Salvador
7 years ago
The technician Mike was pleasant and professional. He did good work and the new water pipe that was installed is working nicely as of right now. Thanks for the good work.
Alyssa Fleissner
2 months ago
My experience was amazing. I called and someone came out the next day. Was on time and give you a call 30mins before showing up. Very polite and professional. Asked what problem I had to fully understand what needed to be done. Talked me through the whole process and was very efficient. Answered all my questions. Definitely would recommend!
Amazing service. Ron was very helpful and straightforward about the whole situation. Very affordable and accommodating. Definitely will use their services again when and if needed.
I want them to unplug my other drain that they swept debris into causing another flood.
Sheryl Neville
12 hours ago
fantastic response time. super professional
Capeanne Fomby
a year ago
Jessica Williams
3 years ago
My plumber, Matt, #607 was very helpful and fast.
Breadenx Xzavier
3 years ago
Very professional and very happy with the work and results.
The business I work for had an urgent plumbing matter we needed addressed before urgent became emergency. The rep on the phone (Phillip) was courteous and quick, and the tech they dispatched (Dana) was just as courteous and efficient. Service arrived within 40 minutes and the issue was resolved less than an hour after I made the initial call!I was impressed with Roto-Rooter's response time, service, and quality of customer care. Price was also reasonable, and coupon to cover cost of service call was easy to find on their website.Thank you!
Misha Hinton
10 years ago
Roto-Rooter is the only company who answered the phone and came out immediately.The timing was great being that Detroit is 20 minutes away. The service is phenomenal. The plumber was very careful and patient. I will recommend Roto-Rooter to everyone!!!!!!!!!!!!!!! =)
garrett robinson
7 months ago
Very professional service
Dreams CanComeTrue
3 months ago
Blake was awesome! He was kind, courteous and helpful! He gave us some helpful tips for our drain and was very knowledgeable. We appreciate his professionalism.
Melanie Spaniolo
6 years ago
Quick, reliable, personable staff! Tim was at our house in a half hour, job was done in less time than that, and he was a very cool guy! Adding Roto Rooter to my speed dial!!
Milton Frazier
6 years ago
Horrible experience, needed the bathroom unclogged. The tech did the toilet but nothing else. . There was no communication between the office and tech. I will never ever use this service again
Do not waste your time with this company. They were supposed to come to my home between 8 and noon, they never showed up, they called my husband at 1:45 after he was already at work and he requested that they come sometime after 3:30 p.m. when I would be home and they said they would do that but then they never showed up. when I called them around 5 p.m. they claimed that they had already tried to contact us and they couldn't help us anymore and wanted to move our appointment two days out. the woman on the phone was extremely unprofessional and rude.
He was professional and did a great job.
Kathy Stedman
6 years ago
Great job, attention to detail. Very professional and helpful. Outstandingly service
Inverness Studios & Production LLC
a year ago
Mat was very professional gave great service and I will most definitely continue to use their service in the future if and when needed. I most definitely recommend him for service’s I’m so happy
crooks. i called them out to clear a blockage in my sewer pipe. they failed to snake it, then told me they might be able to hydrojet it for more money (i have since been told by several other plumbers that if the snake failed they should have known a hydrojet would also fail). the hydrojet filled my basement with fecal mud, at which point the tech told me i had a collapsed line and i'd need to tear my back porch off so roto-rooter could come back and dig it out.in the end i was out $800+ for no help and a huge reeking mess to clean up by myself (though roto-rooter did helpfully offer to clean it up for me... for $1500 extra) and they didn't even correctly diagnose the line collapse. if i had listened to these swindling incompetents i would have spent $15000 or more rebuilding my whole back porch after they dug underneath it and discovered that no, the collapse wasn't under the porch at all!i have since had CJ from flawless plumbing and flooring come out to help me with the problem, and he found i did have a collapsed line, but the damage was way out in my back yard, almost at the city sewer! he brought a team out to fix it the very next daydon't make the mistake of calling roto-rooter just because their name is first in the google results. the only thing they're good at is upselling you; call someone local!
Henry “Hank” Casinelli
6 years ago
Great service on time and very efficient
Robert Sparling
5 years ago
It was excellence from the first phone call to fixing my vent stack problem. I am totally satisfied with my experience and will definitely call Roto-Rooter again for any plumbing problem.
Tami Phillips
10 years ago
Called Roto-Rooter on a Tuesday afternoon, 11/20 explaining that our drains had suddenly backed up. I needed service right away since I was preparing food for our Thanksgiving dinner which we were having our entire family over the next day, Wednesday. Within 45 minutes the service man, a life saver, was at the door and the problem was corrected within the same amount of time.Thanks for the quick response and great job!!The Phillips'
Ingrid Terrien
6 years ago
Our toilets weren't flushing so we had our septic tank drained, found out it wasn't the only problem.So Roto-Rooter to the rescue!2 days later and 1,905.00 dollars later everything is good.We had some major problems, but not anymore.Everything's working beutifully and some things even better than before. The technician was very knowledgeable and friendly
Paula Camanho
9 months ago
Excellent work!
William Adams
7 months ago
Deontre Preyer
4 months ago
Zach came out to clear the main line in our basement and he did a great job. He was very professional and willing to fix the problem. I would definitely recommend him & Roto Rooter anytime.
Adwoa Muwzea
11 years ago
Roto-Rooter phoned me within a few minutes after I requested service, via the internet. They sent a plumber to my home and he called to let me know what time he would arrive. Mr. McDonald was professional, clear about the job that he would do and my options and costs. He solved the problem that I was having with my kitchen sink. He also wrote me an estimate for other plumbing needs, according to the Roto-Rooter service and labor standards. I was very pleased and happy that Mr. McDonald provided prompt, professional services to my home. Thank you.
Our downstairs plumbing was backing up and we had to call in a plumber. We decided to go with Roto-Rooter because of the trustworthy name. We were able to get an appointment very quickly. Our technician was Joe. He arrived promptly for our appointment and worked fast and efficiently - kept the area clean at all times. He was professional and very friendly. We are pleased with the service we received. Thanks for making an unpleasant situation easier to deal with! :)
Vijayshree Santhanam
6 years ago
Our earlier experiences were nice (older gentlemen). This last experience was not good and it did not really resolve the issue. The person was more interested in the billing code and was always asking the supervisor. The sewer material was put in our shower without asking. He did not even clean up after we paid almost thousand bucks for this and mentioned the clean up crew tomorrow will clean it up.
Shane Clancy
2 months ago
Cleared clog in my toilet that i could not get out myself
Charlie Thompson
5 years ago
To say the least I have had other plumbing companies in my home in the past. Needless to say it was pretty much throw $$$$$ at the Problem. It was always was more than expected. Then to find out that you were raked over the coils again through other companies. Well my problems were always of course in the middle of the night. I decided to try Roto Rooter a shot. Middle of night downstairs bathrom toilet pouring water on brand new floor. Roto Rooter came had problems fix Quickly . Which according to a competitor this wasn’t a option And this would be BIG JOB .So I have used Roto Rooter since on a few occasions and they are price more than fare and get the job done in a timely manner and their service techs are courteous even @ 2 or 3am when it seems all the problems arise. I recommend them to everyone. Fair and trustworthy and quick & quality service.
Friendly service and the plumbers were quite skilled. They arrived promptly and fixed my problem.
The service person was here on time, very pleasant, and reviewed the repairs I requested after he arrived. He gave me his opinion and the price to make the repairs. I was impressed with his work he cleaned up after himself explained the warranty for the work that was completed. I will be using Roto-Rooter again.
Nate stopped by today and was on time. Was very respectful and quick on the job. He explained the issue and what he was doing to resolve it. He provided me with some drain cleaner to help with maintenance.
Christofer Gehringer
5 months ago
Quick, very helpful
La Tisha Gribble
4 months ago
Vampire Princess
a month ago
We had a clog in our main sewer line and James Britt came out and explained everything and was honest about what was going on and what needed to be done, he was quick and thorough. I would definitely use him again for plumbing issues.
Katarina Dancer
7 years ago
Eric was professional, pleasant and helpful. On time, excellent ! Very respectful of my home.
Work was done efficiently and technician communicated clearly
Bob Glubzinski
6 years ago
MATTHEW DID AN OUTSTANDING JOB YESTERDAY HELPING US WITH A COMPLICATED PROBLEM. IT WAS A DIFFICULT ASSIGNMENT AND HE DID A GREAT JOB.
Al Spence was great! He gave my wife and I a lot great guidance on preventative maintenance measures we can take to maintain our plumbing.
Zack came to our house at 3 in the morning to find and fix a clogged drain in my basement that pretty much flooded. He was most respectful , polite person to ever do work at my house. What we thought was a disaster, he kept calm and us calm and found our problem. .would recommend him to everyone!!! Rotoruder is lucky to have such a great employee, and we were lucky to have him to help.
Haydn Taylor
8 months ago
Chris did an outstanding job, Thanks Chris!
We had a basement drain back up, called on a Saturday and Chris from Roto-Rooter came the next morning and fixed our issue.
Tracey Jackson
4 months ago
Terrible customer service
Phyllis Walker
7 years ago
We are very happy with Roto-Rooter Joe came out promptly took care of the problem and was very friendly
Jennifer Hellebuyck
6 years ago
Roto Rooter came to my Dental Practice today to fix my plumbing and they were awesome!! I would definitely recommend Roto Rooter to any of my family and friends that have plumbing issues! Columbus was the best I would definitely want him to perform all of my plumbing needs! He was thorough when explaining the issues that we were having and definitely took care of any issues we did have without a hesitation!!!
TipTops By Micah Kailimai
5 years ago
Quick clean and deliberate work! Fantastic
Very informative and professional...will definitely use Roto-Rooter again
Always quick and great reps that come out! Would use again!
Margaret Bateman
5 years ago
Everyone that I talked to from here were very nice. Kyle and John who dug up the floor and replaced the pipe were very effiecient. They worked hard till the job was done. I am very pleased and would reccomend Roto Rooter to all my friends.
vicki kozlowski
2 months ago
Lamar was great!!
terrenc hubbard
5 years ago
watch out for these guys . if you what bad service they are the one, they came out took my money and said the job was done and left, they only made the problem worst , I know better next time
George McNabb
a month ago
I called for an emergency at 8pm and they were out at 10am.
Fast and friendly.
Anthony Rossi
2 weeks ago
Jourdan was professional and knowledgeable. Work performed quickly and satisfactory. Will continue to use Roto Rooter.
Vince Daniels
6 years ago
James came out to my house and was super helpful. Not only showed me the problem but gave an estimate the same day. If I ever have another issue I will definitely call back. And I would hope they send him back. Thanks.
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