Best Boilers And Water Heaters in Detroit MI

First appointment was canceled unexpectedly, however when they arrived for the next appointment the tech was professional and friendly. Job was complete under 15 minutes.

I worked with Brock, professional guy and even cleaned up after his self. I would recommend him. Even though, he needs to work on giving out receipts. He did good work.

Did not show up.

We just recently moved into our home and our 13 year old Rinnai tankless water heater stopped heating water on Saturday (the day after Christmas). After leaving messages with several plumbers, I went to the Rinnai website where I found Tankless Pros. I was unsure if they would service all the way in Ann Arbor, but I called the number anyway. I was surprised that the owner, Jacob, answered the phone on a Saturday evening after 9:00PM. He said he could likely come out in the next couple days to take a look and see if it could be repaired. I asked him to send a worst case scenario quote in advance in case we had to replace the unit. By midnight Saturday I had the quote in my inbox. On Monday morning he was at our house to check it out. I was fully expecting to be encouraged to replace the unit due to the age. However, we did not get a sales pitch. Jacob and Isaac worked for 3 hours to troubleshoot the issue which ended up be a few simple fixes. They also serviced the unit, replaced a gasket and cleaned some parts. We also got a full tutorial on how it works, how to pull error codes etc. We may have a few more years left in the unit which is great. Now we know who to call when we need a replacement or repair. It is great to find a company with such good customer service, professionalism, and integrity. Highly recommend.

They were on time, assess the situation. And quickly got it resolved. Also recommendations to prevent it in the future. Now the drain is flowing freely and should be.