Best Air Conditioner Replacement in Detroit MI

Truly disgusted with the level of professionalism and service provided. We have been having issues with our AC unit and furnace and, unfortunately, discovered that our furnace needed to be replaced and couldn't be repaired. Since Hoover came out to look at the furnace to repair it, we decided to schedule a quote and new furnace install with them. They told us that they'd get back to us to get that all scheduled, but never reached out. When we reached out ourselves they scheduled us a week out of a quote and promised to put us on an urgency list (with hopeful next day installation, same week installation guaranteed) since we were living in a home with no AC in the height of summer. After that phone call, we were feeling hopeful. The next day, however, our hopes were completely tanked. We called to double check the quote window so one of us could be home and they told us they were still coming out for the quote, but couldn't do an install until a week later (we were told they scheduled us for the later date), but would try to get us higher up on the list. We called today to see if there was any movement and when to expect someone to come out for an install and they then informed us that we in fact WERE NOT scheduled for the day we thought we were scheduled for and were told we were scheduled for and that now they couldn't get someone out for an install for another 2 weeks. We have been in desperate need to get our furnace and AC fixed because the house has been measuring at 90 degrees indoors for 4 days straight and Hoover was made well aware of this. I understand that the season is busy, but when we are guaranteed same week installation, get pushed back with a guarantee of a different date only to find out they didn't actually put us on the schedule? I'm disgusted. DO NOT book anything with Hoover. They will just screw you over when you need it most. We are cancelling all future appointments with them and will NEVER be calling them again.

Brian replaced my Sump pump which had failed sending water across my basement floor.They were responsive and communicated their arrival time, which was helpful.When asked to wear a mask Brian complied and insisted he wear shoe covers, which was the right thing to do.This was more of an emergency situation, so I can't speak to cost as I didn't get multiple estimates.It would have been less expensive to handle myself (which I could have) but then I would have had to do the work myself, right?Unfortunately, after the repair there was a small leak at one of the joints, and Brian had to come back first thing the following AM to repair.While they were responsive and took care of the issue, leaks are things plumbers should be fixing, not leaving behind.

Very professional, considerate and explained the work that was done. I would definitely use them again.

Tech was very helpful and honest about accessing my situation

They are very nice people