Best Service Upgrades in Columbus OH

I am the General Manager of a local hvac company so I know what good service is and Mr. Rooter came through. I was extremely pleased with this company start to finish. They're CSR's we're very responsive, their manager came out to assess my situation and the technician was friendly, informative and cleaned up. As far as I can tell the Technician did the job well and went above and beyond. I will recommend Mr. Rooter to all of my friends and anyone I run across that needs plumbing services.

Nicole was professional and did a fine job with my plumbing problem. This company will be my go-to folks for plumbing problems.

Called this plumber for sewer cleaning service. He came in the promised time, reacted quickly and did the sewer cleaning within half an hour. Very good!

What does it say about a business when you phone twice and they don't bother to return your calls? If they can't handle the basics why should I trust them for anything else?

I booked an appointment between 2-4 pm for an estimate. I received a call at 1 pm that they were available early and could be there in 25-30 minutes. 90 minutes later, no one showed up and I had to call in. I was told that someone would be there in 30 minutes. 60 minutes after that, I called in again and was told someone would be dispatched right away. It is nearly 4 pm and I just received a text that a tech is on there way but they are 32 minutes away. I had no issue waiting between 2-4, but when expectations change when someone calls and says they can be there early, follow through. I shouldn't have to play phone tag to make sure someone shows up.Follow up to Company response: I contacted the phone number but nothing came of it. I decided not to use them to install my water heater or furnace and am using another company.