Best Sewer Locating in Columbus OH

Custom Care went above and beyond. They came out to a staked property to put in the driveway for the house to be built. Chuck, the owner, was very kind and and made sure to answer all of my questions. Zach was the supervisor on site and he was also very kind and knowledgeable. The dirt work was clean and the gravel that was spread and packed looked very uniform. They were efficient and worked diligently to get the first step of the project done! Great working with Custom Care!

Don't mess with this company they are crooks ripped my mom off for 29000 and didn't finish the job he is a very crooked guy

BEWARE - VINYL LINER REPAIR - BEWARE

Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it.

What happens if they patch my liner and the patch comes loose on the third day? Too bad. You just spent $367.00 and have nothing to show for it.

When will they tell me about this policy? They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print.

What does this $367 cover? Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these test results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems.

I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4 - I called first thing Monday morning. My pool was still leaking.

I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours.

I however, can GUARANTEE that I will not be calling this company again.

BEWARE - VINYL LINER REPAIR - BEWARE

(see picture for actual invoice from American Leak Detection)

Great work, knowledgeable, good value...I will absolutely use him again

Thanks so much for the great customer service

I could give them 0 stars if I could - they don't know anything about plumbing - Please stay away even if they offer you service free of cost - complete waste of time and money !