Best Heat Exchanger in Columbus OH

My bath tub stopper was stuck (from me trying to remove it). He got it out, showed me how to use it, and that the seal was broken. He advised me that I could get a replacement at any hardware store. It was wonderful, to buy a replacement that day at Ace for about $6. Which I then installed myself. I have used Water Works for many things, and would highly recommend them.

Had the gentleman come out to our office to look at the water heater and give an estimate. He was nice enough--said he would email to me the estimate (This was Thursday). I asked if he knew when--he said either that evening or the following morning. Friday afternoon I called their office to see if he could send it over, make sure they had my correct email, phone, etc. A lady answered and said she would get a message to my person. By Tuesday I had still heard nothing and called again. Spoke to the same woman and told her I had still not received anything. She said she would get a message to him AGAIN. Heard nothing. I decided to call one more time. Same lady, same info--never even received a call back nor an email. I can't for the life of me understand a company that would send someone out---just to not have them follow through on the estimate - then ignore the customer this way. His name was Jason or Jared--and her name was Barb. I'm so disappointed....

My air conditioning was not cooling below 79 degrees. I called on on a Wednesday evening about 8pm. Bryan Burke was there in about an hour, was there for about an hour. $630 for 4 lbs. of refrigerant, stop leak and the emergency service charge. Recommended replacing the whole system if it leaked again. My house is just over 10 years old. The wife is happy and the house is cool again. :)

Hvac tuneup. Technician arrived on time. He indicated blower motor was functioning but was running hot and would likely need to be replaced in 3-4 months. He quoted $1550 to replace. I originally agreed but then reviewed warranty materials. Those materials stated 10 years on parts. I confirmed that with original installer of system. I called Atlas today. First call rep said he would call me back in 10-15 mins. No callback so I called again; same story--they would call me back in 15 mins. An hour later no callback so called them again. Finally was told it was 3-5 years for parts and labor and thus outside warranty. I explained system is 9 years old and all my material says 10 years. Not sure where there are getting their info. Furnace is clearly labeled with original install date and warranty info found on the unit. I am now doubting what the technician told me as he provided no report of what he found or a breakdown of charges. The original installer says part covered under warranty so all we would pay is labor of $550. My biggest frustration is today's all afternoon runaround to get an answer. I have original installer coming tomorrow to confirm if we even need this replaced. If so, will save $1000 from Atlas quote. UPDATE: got 2nd opinion today. Technician showed me as he tested amps for blower motor. He also showed me on the unit panel the standards for amps. He tested repeatedly and highest amps was 2.8. Standard max is 20 so unit was far, far below max. He documented all his test results in report he gave me. So the unit is functioning well and no need to replace anything. So Atlas Butler was basically trying to sell me something I didn't need at a cost of $1550. Technician was Nate but I suspect that is not his real name. BBB website had numerous complaints with Nate referenced. Stay away from Atlas!