Description
HVAC: We offer 24/7 Furnace and Air Conditioner residential and commercial repair. We also offer duct cleaning, boiler repair, chiller repair, air conditioning system installation, furnace installation, water heater service and installation, ductless split systems, heat pumps, and more.
More than 95% of the time we can repair or replace your system the same day without any after-hours or overtime service fees. We’ll give you a two-hour window for your appointment.
If we miss your scheduled service time, the appointment is free.
SERVICES
A/C preventive maintenance, A/C system dismantlement, A/C system maintenance, A/C system vent cleaning, HVAC system repair, Thermostat installation, Ac Unit, Air Conditioner Offers, Air Conditioning Contractors, Air Conditioning Inspection, Air Filters, Air Filtration Systems, Air Flow, Air Handler, Air Purification, Air Vents, Annual Maintenance, Blower Motor, Blower Wheel, Carbon Monoxide Detector, Carbon Monoxide Test, Changing Furnace, Condensing Unit, Control System, Cooling Equipment, Cooling Repairs, Cooling Tune-Up, Drain Lines Inspect, Drain Repairs, Dual Fuel System, Electric Water Heaters, Electrical Connections, Emergency Services, Expansion Valve, Fan Coil, Fan Motor, Faucets And Fixtures, Flame Sensor, Free Consultation, Furnace Check, Furnace Filters, Furnace Fixed, Furnace Inspections, Furnace Motor, Garbage Disposal, Gas Furnace, Gas Leaks, Gas Lines, Gas Valve, Heat Exchangers, Heat Pump Maintenance, Heater Residential, Heaters Duct, Heating And Cooling Needs, Heating And Cooling Systems, Heating And Cooling Units, Heating Safety Inspection, Home Plumbing Inspection, Hot Water Heaters, Hot Water Tanks, Humidity Control, Ignition System, Inspect Flue, Leaking Water Heater, Mini-Split Systems, Moisture Removal, More Plumbing Services, My Air Conditioning Unit, Needed Repairs, New Commercial Construction, New Furnace, New Heating Equipment, New Home Construction, New Plumbing Equipment, Plumbing Faucets, Plumbing Repairs, Pressure Check, Pressure Switch, R410a Refrigerant, Refrigerant Leak, Regular Maintenance, Remodeling Project, Repair Or Replace, Replace Units, Return Air, Routine Service, Schedule Maintenance, Scheduled Service Appointment, Service Calls, System Tune Ups And Maintenance, Tank Water Heaters, Tankless Water Heaters, Washing Machine, Water Filter, Water Heater Inspect, Water Heaters Heat, Water Treatment & Purification, Whole Home Humidifier, Window Ac, Yearly Maintenance, AC Repair,
Reviews
Monica Darst
5 months ago
I looked around for vent/duct cleaning service and found they had a great reputation. Our technician was timely, courteous and communicated effectively with us. We have large dogs that we had to maneuver around the house as he worked so that was important. They sent us before and after photos which made me relieved I spent the money to have it done properly. Great customer service from our tech Mike G.
Andy was very professional. He explained everything he was checking on our heating system and why. Andy recommended an air purifier for our Heating/air conditioning system. Since we have breathing issues I took his advice. I’m very excited to have less dust particles and cleaner air to breathe in our older home. Andy was very respectful, friendly and on time. He is a great asset to the Atlas Butler company. Thank you so much.
Amber Williams
3 months ago
Zach was one of the best technicians I've ever worked with. He was respectful, kind, answered my questions clearly, and even talked with my my cats! When he finished installing the new hot water tank, he explained the controls and how to drain the tank annually.Throughout the hours he was here, he worked efficiently. He replaced the closet door that needed to be removed and cleaned up after himself. I'm grateful for his skilled expertise.
David Keightley
a month ago
They are taking advantage of senior citizens for a 45 minute job replacing two parts that can be bought the exact Parts at Home Depot for $80 they charge $631 this really taking advantage of Senior Citizens I could have had the whole faucet replaced for half that price I think somebody needs to report them to the Consumer Affairs of the state of Ohio if they've had this issue I know I am. Any other taking advantage stories?
Christmas weekend, coldest temps in recent memory, and our furnace stops working... Gave Atlas a call, and they got us back up and running! From Josh who answered the phone when I called, to the technician Will who did the job for us, everyone was incredibly knowledgeable, professional, and personable. Will was very thorough in explaining the issue we were having, and our options for addressing it. I never felt pressured to replace our furnace rather than repair it, and I felt confident in coming to the decision I did because Will was so willing and able to answer all of my what if? questions. A new, loyal customer was definitely made today! Thanks so much!
By far Atlas Butler is way ahead of other local companies. The were very responsive, on time and educated. They were well prepared when others advertise 24/7 Atlas truly is. I dealt with 4 individuals and each were phenomenal. Highly recommended! The installation was awesome!
Jeff Van Arsdale
3 months ago
Great customer service. Honest and accurate. Second time I’ve used atlas butler and although they are over priced for repair work their maintenance people are honest and helpful. I feel respected and not belittled by them when they discuss repairs and quotes. The 89 dollar visit is worth the cost because of their expertise and honesty.
Have used Atlas Butler for years and recently just had a detached garage build and used Atlas for adding Gas & Plumbing. They gave me a good price and were on site quickly. Mica and the team (Mark Tyler, Andre, Nick and James) were very professional and did a great job. I would highly recommend them.
Francheska Welsh
3 months ago
Had a gas leak behind the oven and Kyle from Atlas Butler came to the rescue!I called to schedule an appointment and Ed was friendly and professional, and got us an appointment that worked great for us!Kyle was punctual and took care of our issue, keeping us in the loop throughout the process. He was friendly and made us feel comfortable that our issue was resolved.Definitely recommend!!!
Mike Giancola
3 months ago
Had my first experience with Atlas Butler and could not have asked for it to have gone any better. Service tech came to my house on Monday, noticed that my 20 year old furnace has many holes in the heat exchanger and carbon monoxide can be emitted at any point. Within hours, Mark the sales guy came over and talked through options and costs. After negotiations back and forth, received a very good deal and decided to move forward at 6pm at night. 14 hours later Atlas Butler was at my house installing a new furnace and AC unit. Timothy the installer was an unbelievable installer. He explained the unit to me very clearly. He ran pipes and tubes neatly like it was his own home. Cleaned up after himself and left the place exactly how he found it.Thank you Timothy, Mark and the entire Atlas Butler staff!
Rachel Hoertz
2 weeks ago
Technician, James Williams came to do a plumbing inspection and repair/replaced copper pipe that was leaking. He was incredibly knowledgeable, professional, helpful and has a terrific demeanor. We would love to have him come for all of our service calls! We also use Atlas Butler for HVAC and they performed an annual AC check last week. We are really happy to be a club member and we think that it’s a great value.
Carrie Campbell
5 months ago
Technician, Nick, was very knowledgeable and ready to share information with us so we could understand how the system works. He found something the previous company installed incorrectly. Once our repair was complete, he made sure we had all our questions answered before leaving. We will definitely use Atlas again.
I called for a clogged drain in my kitchen which was backing up our dishwasher and sink. I was told they would have a technician out between 2p-4p.Chris arrived right on time at 2p and we received text notifications ahead of time to let us know he was on his way. Chris was extremely friendly and was able to diagnose the issue and the measures he needed to fix it right away. Our issues was fixed in roughly an hour which I believe was extremely quick. I felt our service was above and beyond and I strongly recommend giving them your business.
Atlas was on time and fixed my heating issue. I typically use another vendor; however, they were not responsive to my heating needs. When I called Atlas, I was provided a guaranteed time commitment and they met their commitment. The price was affordable, as well. I would also like to thank the Service Technician, Hunter Hardy, for being so professional and knowledgeable. I will never go back to the vendor that I previously used. I will be using Atlas from now on!!!
My heat went out on New Year's Eve. Atlas Butler was very responsive to coming that day within an hour. Unfortunately they couldn't fix the blown circuit board that day because it was a specialty part needing ordered. They showed up on Monday and had to repair within 30 minutes. The repairman was very friendly, courteous, and skilled at what he was doing. I am very pleased with the entire process.
Shannon Slade
6 months ago
We had a water leak in our hot water tank which was 18yrs old. We had new ones installed in less than 24hrs! Reliable, informative, trustworthy and professional are just a few ways to describe our experience. I have already recommended them to a friend!
Kayleigh Radel
2 weeks ago
Brian did a great job helping us get our new AC. He was responsive and very helpful through the entire process. Phillip did a great job installing the new AC. He played great music and had everything done in a timely manner. Nate did a great job when he came out to do a diagnostic as well. He spent time explaining the issues and was very thorough.
Vernon Myers II
5 months ago
I've called this company for multiple issues I have had at my home. First one was my HVAC system and just recently my hot water tank. Long story short the hot water tank needed replaced and they were able to have a new one installed the next morning. Quick and professional. They took the time to do the job correctly the first time, cleaned up after themselves, and all interactions with them have been respectful. I appreciate this company.
Chris Hill came to unclog my basement drainage pipe & he did a great job. Chris was very respectful & courteous. I was very impressed with Chris as a person and also for the work that he did. I have used Atlas Butler for my AC/HVAC for years and have always had a very good experience with every technician that has come to my home. This was the first time using Atlas Butler for my plumbing needs and my experience was great. Keep up the good work, it’s needed & appreciated.John Martin
Cindy Deardorff
4 months ago
I am very pleased with the service and experience of Atlas Butler! My technician, Michael, was very knowledgeable, and thoroughly answered all of my questions so that I could make the best decision regarding the repair or replacement of my water heater. I also appreciate his friendly personality and respectfulness while he was in my home. One of the Atlas Butler managers even drove the necessary part to my home so Michael could complete the job the same day. I can confidently recommend Atlas Butler as well as their maintenance plan that saved me 30%.
Dwight Parks
5 months ago
Noah and his team was very professional and respectful of my property. After completing the installation his team walked me through the setup of the new thermostat while Noah explained the operation of the new furnace. I am very pleased with Atlas Butler and will continue to use their services.
In the evening on the day Christmas was being observed (Mon Dec 26) we noticed our heat wasn’t working. I tried the company with we had had a maintenance agreement and couldn’t reach them. I then called Atlas Butler got right through and set an appointment for that evening. They explained pricing, technician Connor arrived early was super professional explained the repair and was done in 30 minutes. I was very happy to have heat back on quickly and thankfully for around $200.
I am extremely grateful to Atlas Butler. On 12/21/22, I was in the airport in OKC about to head back to Columbus and got a call from my wife that the system wasn't working - no heat, no nothing. I had already dealt with my home warranty company about a furnace leak to no avail and I believe that led to the final breakdown. So, I refused to call them again and pay the service fee. Based on ads that I have seen, I immediately called Atlas Butler and purchased the club membership. A service person was sent to my house while I was in the air on the way back to Columbus. By the time I got home at 8 pm, we had paid for the new HVAC system and were scheduled for installation on the next morning, 12/22/22 at 8 am. Sam and his partner arrived at 8 am and finished at 6 pm. They worked through lunch. Everything was professionally done and they carefully explained the new system and and smart thermostat to me. They were awesome. It was all done right before the arctic weather came in early this morning. Looking forward to a lifetime relationship with Atlas Butler.
Had a broken water shut off valve so had Atlas Butler come out (Alex) was just great. Fixed the valve and had to wait on city to inspect. He even fixed my toilet. I would recommend 100%! I even signed up for comfort club since I will use them again!
Bruce Jacobs
3 months ago
Less than 24 hours from the time I discovered my water heater had died to the time a new one was installed. The technicians were professional, timely and thorough. I really appreciate the quick turn around on getting a new tank. Thanks!
Roger Bowman
2 months ago
Atlas Butler Plumbing installed a new tankless water heater after our previous tankless of 12 years had deteriorated to a point where it could not be trusted. The tech providing the estimate, and the installers were great. Very professional and meticulous. I highly recommend.
Mary Kay Patterson
4 months ago
Atlas Butler came to my 95 year old mother’s home to repair her heat. Matthew Adesso was professional and very nice. He had mom’s heat up and running in no time. From the moment I made the call until Matthew left my mom’s home I was very pleased with everyone I dealt with. They arrived in a timely manner, Matthew phoned to report he was on his way and the follow up was also good. I have used Atlas Butler before and will again.
I was estimated a time much later in the evening but was pleasantly surprised to have someone come out 7 hours earlier than expected, even with the high demand. My technician was very thorough and did a wonderful job explaining everything!
Cory Helffrich
5 months ago
Donnie Branham came out on time to complete a severe drain unclogging. He immediately noticed an issue with a pipe that I had not seen and quickly diagnosed the issue. In addition to promptly repairing the unforeseen issue, Donnie cleared a clog 25-feet deep into the lines. He was professional, knowledgeable, and kind. He also explained pricing, showed me options, and talked me through the details of the job before completion. I highly recommend Donnie and Atlas Butler.
Atlas Butler did an amazing job from scheduling to the rep Wyatt was great, let me know why the heater had stopped working.Very professional and I will definitely use them again if needed and refer my family and friends.Thank and God bless you dearly.Kanja's
Atlas was great. Came on time, flushed my tankless water heater. The sales guy quoted the tech a different price, but the on-site tech handled it well and honored my originally understood price. I’d use them again for future maintenance.
Donnie was able to diagnose and fix a plumbing issue that 2 other plumbers told us didn’t exist. He showed up on time, was organized, clean and respectful of our home. He even interacted with our curious 2 year old
who was eager to help. Can’t recommend him enough.
christina simecek
4 months ago
Our furnace stopped working and within 24 hours we have a new furnace. It was a seamless process and everyone we encountered were knowledgeable and kind. I always have the best experience with Atlas Butler.
Brett Barrett
4 weeks ago
We have used Atlas Butler for several years and they are prompt and knowledgeable. Really like the Comfort Club as it covers both fall and spring tune ups. Have replaced both of our mechanicals, furnace and air conditioner and the equipment and are happy with the way the perform.
Kara Penniman
5 months ago
This was related to a plumbing service request. On Monday 12/26 I scheduled service for Wednesday 12/28 from 12-2pm. When they didn’t arrive or communicate I called and there was no record of a service being scheduled. They sent out two technicians a few hours later. They determined that the problem was related to our appliance and it was not something they could address. However, there was still water running to the appliance, through our kitchen floor and into the basement when they left. The technician took a video recording and emailed it to me to show the appliance repair. They charged us for the service call and diagnosis but despite my explanation that we had turned off the water and the leak was still occurring, they did not assist with stopping the water from going to the dishwasher. So ultimately, we spent $173 to then spend the evening ourselves trying to get water to stop going to the appliance. It seems unprofessional to determine the problem, have water still pouring through the floor to the lower level of our house when they left, and make no attempt to stop that water stating that it was only an appliance issue.
Noah and his crew were very professional, friendly and efficient. I appreciated all of their hard work. My old AC had to be removed and a new one installed. My home sure feels good to be cool again. Thanks for everything!
Carmen Harris
2 months ago
We had our air duct and vents cleaned by Fred South with Atlas Butler on 3/11/2023. Let me start by saying how professional & customer friendly Fred was at the start of the service. Our air ducts and vents were in bad shape, and Fred did an exceptional job of cleaning our vents and air ducts of the debris and dust that we immediately notice the air quality that very same day. His work was fast and efficient the cleaning was completed within an hour. If you want your air ducts cleaned correctly, chose this company and hopefully you'll get the same great service that was provided to us by Fred! Thanks Fred & Atlas Butler... Shawn & Carmen
Zimmerman Ohio
2 months ago
Everything from start to finish was great!!!! Zack analyzed our exterior drainage problems and was polite and very professional.He made several suggestions and his final price was fair. Then Andrew came today and he was also polite, professional and efficient. He answered all my questions and completed each repair very thoroughly. Now I am waiting to have my exterior lines jetted. My experience plumbing, heating and air condition has always exceeded my expectations.
Susan Martin
4 months ago
Atlas Butler provided great and informative service for fixing a pin hole leak on a pipe. Having the service plan is a huge savings with free service calls to understand the actual issue. The Techs always provide several options to help select the best solution.They have always been my go to for repairs with quality work.
Javier Tapia
5 months ago
Very friendly and professional service. Doug came put his booties and started assessing the area real quickly. Provided recommendations and options for future services. Even found a good spot for immediate service on on maintenance required. Thank you!!
Denise A Miller
a month ago
The technicians that installed my hot water heater and water softener were awesome. They were very professional, courteous, and knowledgeable. They completed their work efficiently and cleaned up after they were finished.
Tina Garriott Pp
a month ago
Amazingly easy to make a service call. We appreciated the pretext with a picture of the tech coming out. The Tech was on time and shared his findings. Plus he visited with our dog who likes Growlers!
James Tanksley
2 months ago
I felt very well attended to by staff professionals that came to my home. My particular needs were water heater maintenance and restroom sink fixture faucet replacement. The service needs were attended to in two separate times in one day. One of the services was contractual maintenance and the other was a need upon request in the same day as requested. The price was competitive in today's market and not exceedingly gourdgin .Clean up was also done professionally. I would easily recommend them to others in the future. Thank you very much.
Stephanie King
3 months ago
Bernard is excellent at what he does! He was nice and professional and figured out our problem within the same day and was able to fix! We would highly recommend Atlas Butler and Bernard coming to repair your furnace!
Spent a day and a half interacting with this company. Estimate was $1500 after all was said and done. Got all set up. Decided to get second opinion. Didn't discuss previous estimate with new company. The new bill was $138. Big big difference. New Company were super professional, honest, fair priced, and exceeded all expectations . Check out Performance Heating and Cooling of Pickerington, Ohio for a professional and great customer experience. I will recommend to all friends, associates, and family.DO NOT GET RIPPED OFF !
Zach Arrived within thirty minutes of our call. He Assessed the sdeletion and got to work fixing it. Everything is working fine now and we are very happy with the results. Atlas Butler Never let us down!
Becky Atcheson
4 months ago
Thanks to the team at Atlas Butler for installing my new HVAC system! From the initial evaluation with Shawn, reviewing new system options with Mark and the installation team of Phillip and Josh - everything went great! I love my new HVAC system - it's so quiet over the 23 year old system they replaced! Thanks so very much for the professionalism, knowledge and timeliness.
Jared Hawkins
a month ago
The plumber was on time, responsive, professional and detail-oriented. He was able to fix our issue after doing a comprehensive diagnostic and followed up with a rigorous testing of his installation. Will definitely go with Atlas again!
I had a furnace fail on the Friday 12/23 - during the recent polar vortex that came through. Called Atlas Butler and to their credit they had someone come out same day. The technician, Spencer Schmitt, after a pretty cursory inspection, declared that the heat exchange needed to be replaced, and that it was more cost effective to replace. The sales rep was here an hour later and offered some quotes that subjectively seemed high, and also was hesitant to disclose the model number of the furnace he was proposing to install. The sales rep was also warning me about potentially having to do some duct work because of insufficient cold air return.The whole episode felt very choreographed and very salesy. Wanting another opinion, through word of mouth, we found a small HVAC company called Controlled Air Systems. Their tech, Bill Helms, came out and diagnosed a blocked exhaust vent. He checked everything else out and gave the furnace a clean bill of health. Didn't even need parts, just a service call and now the furnace is up and running.I don't leave reviews often, but the fact that Atlas Butler tried to take advantage of the weather situation to get a sale needs to be known. Shame on Spencer for not just getting it back up and running. If Atlas Butler tries to pitch you on a replacement, get other estimates. If you are in a pinch and NEED a trustworthy company to not rip you off from the start, go elsewhere.
Jennifer Grywalski
5 months ago
We had a clogged kitchen sink and Chris came out and had it fixed in no time. He was friendly and professional and everything I could have wanted in a plumber. Keep up the great work Chris! Hope I don't see you again for any plumbing issues but wouldn't mind as much if I did.
Please look at what is covered with $150 coupon. It clearly states items with the water heater. The technician did a great job and said it was handled by the plumbing side. I expect Atlas Butler to have the water heater checked per the coupon! You might review the coupon items in the future referencing the water heater. Please let me know when the water heater will be checked as advertised with the coupon?
We used Atlas Butler in the past for heating and air but this time we used them to replace our battery backup sump pump that was about to go out. Alex came and was very thorough in his explanation of the problem and went over our options without any pressure. He made the repairs, actually replaced the whole system, in a short amount of time. I didn't realize they did plumbing but I will use them again.
Jennifer Lee
3 months ago
As a single mom I joined comfort club and have peace of mind knowing I only have one phone call to make with a company I can trust. Today I had Mark come for my annual plumbing inspection and he was fast, professional and explained everything. Thanks guys!
Jacqueline Yurkoski
4 months ago
Bo was FANTASTIC. The first thing that came out of mouth when I opened the door was, “Wow, no one has ever been this on time to our house!”Aside from top notch professionalism, no doubt, Bo went the extra mile (or 5, haha) to make sure that our heat was up and running during the coldest days of the year right after Christmas. He tríela trouble shot every possible hang up, and gave us great anticipatory guidance. Very appreciative for all of his hard work, and for the wonderful woman (her name starts with a ‘D’, I apologize I forget the whole thing!) who was able to get us scheduled so quickly! As a household who has had different repair services in and out recently, this was the first to make us feel like all avenues had been explored and that the quality of work was the same, high quality Bo would have done in his own home. If you’re on the fence and need a nudge, 12/10 would recommend!
Manuel Cooper
2 weeks ago
Justin Blair, my technician, came out and repaired a plumbing leak. He was personable and great. Scheduling was flawless. Affordable price for my plumbing repair.
Stay far far away. This company lies, cheats and steals. We had issues with a water heater and then our water main in the yard broke- they lied and said they could repair just the section- not the entire pipe like the other quotes said needed to be done. Well, when the city came out they would not approve just the section bc that was not up to code. Atlas acted as if this was news to them but somehow all the other companies knew this and I would think a reputable company would know what would be up to code. So they baited me with a lower price claiming they could do something they knew they couldn’t do that they could start the job and then demand 14k more!! Then they never filled the hole they dug and took months of me calling and asking to get them to replace the sidewalk that I had already paid for.On top of all of this, the owner called and harassed me for payment of this service before they finished half of the job. Which now I understand why, bc they never had it in their plan to actually come finish this job. They are unprofessional, rude to customers: esp women and they do shotty repair work.I have since switched to eco plumbers and I have had great service at a much lower price. My job is to run property rentals, never ever will I call or recommend atlas.Oh, almost forgot about the time they came out, said repair work needed to be done, gave me a quote. Then when they came to do the work the person who came to repair said nothing needed to be done. So he sent me a bill for $0. Well his boss didn’t like that and sent me a bill for $300 for work that wasn’t even done. Took many calls to get him to understand that I was not paying for work that was never done. Terrible people
Robert Newsome II
2 months ago
Extremely thorough cleaning and dust removal from all ductwork throughout the entire house. Technician Mike was extremely knowledgeable and efficient while being very informative throughout the entirety of the service A+++++ Five star service. Would highly recommend using this service to everyone. Thanks Atlas Butler.
My 88 year old Mother was having issues with her HVAC system and called Atlas Butler. They came out, turned off the gas charged her $150 and said she needed an entire new system to the tune of $10,000! I called the guy who installed my system for a second opinion and he indicated the A/C needed 2lbs of freon and the furnace needed a new flue pipe but was safe to use as is. His cost = $2,000! This is the definition of elder abuse!
Will Durrant
4 months ago
Seemed a bit excessive in price for a 20 second fix. Overall they got the job done but would have been better to just charge the $89 service fee instead of the $300 since it literally took 20 seconds to restart the pilot light.The guy was helpful though and showed me how to fix the water heater if it happens again.
Deloris Brown
2 weeks ago
We just started using Atlas-Butler and they were great. From initial contact to sales to installation clean-up, everything exceeded expectations. Wish we had started using them years ago.
Barbara Davis
5 months ago
Our heater needed to be replaced during the frigid winter storm of 12/22. Installers, Sam Blanke and his partners, Chris did an excellent job of installing both a new furnace and a new AC in one day. Throughout their work here they were professional, pleasant, obviously very skilled, clean, and great communicators. The chief technician, Mark Donatelli and the diagnostic technician, Naruda were equally helpful and knowledgable, explaining what needed to happen in a clear and timely way. We think they all deserve a Christmas bonus!
charlie stack
2 months ago
The only reason this gets one star is because I can’t give zero. Absolutely DO NOT USE Atlas Butler. They are a total scam. All the reps care about is up selling you for the most expensive fix and not doing what is right. Find a local handyman don’t use this company that is solely chasing profits. Now I am being billed repeatedly and unable to get a response from the team. 0/100 service.I have been trying to get ahold of Michelle M. a “customer service representative” for over a week now with the simple ask of an online payment platform but she is unable to reply.
I was having issue with my tankless water heater. Your tech (Mike) came out and charged me $800 to run a new gas line which ultimately didn’t end up fixing the issue. Called in to customer support and spoke to a manager that asked me to take a video of the new gas line and send it to his phone. I didn’t hear anything back from him and was told there probably wasn’t much he could do without charging me more. So now I feel like I spent $809 for no reason and your company won’t even send out a tech to make sure that the gas line pressure is adequate or if the installation of a new gas line was even necessary. I will be calling another company to investigate and I won’t be using Atlas Butler for any fixes in the future
Summary : Tried to scam us. We had to call Columbus Worthington Air to validate the furnace was fine.Full story: November 2022 we had them out to fix an issue with the furnace (unrelated to current issue). The responder was courteous, professional and fixed the problem without issue. Because he did a great job we signed up for their membership to keep our furnace and A/C tuned up during the year.Fast forward to last week (March 2023) and we schedule them to come out to do the free membership review of our AC. The guy comes over and starts checking our furnace instead of the AC. I’m on a work meeting in the house so he tells my wife that our six year old furnace has a cracked heat exchanger. He then tells her that it’s extremely dangerous and that we should replace the whole furnace because it will be the same price as replacing the part. She asks why the previous tech didn’t notice it and at first he said they didn’t catch it (but later said it could have just happened). My wife tells him she will discuss it with me.After then going out to check the AC he came back to once again try to hard sell that we need a new furnace now. After she tells him that she researched heat exchanger and it is half the price of a new furnace he then started to tell her how dangerous it was and that we should buy a new furnace now. She says no and he says he really should call the gas company to turn the gas off. She kicks him out for threatening her.After my call I schedule Columbus Worthington Air to come out and check the piece. After a thorough hour long check (vs the Atlas Butler ~10 minute review of the furnace), says he sees absolutely no sign of any cracks. He also confirmed there were fail safes on the furnace so carbon monoxide was very unlikely to be an issue if the piece did break in the future.I will be calling to cancel my Atlas Butler membership this coming week.
The technician did the inspection, maintenance and repair just fine. Unfortunately Atlas Butler’s policy of selling work with high-pressure / scare tactics sales techniques was evident. I was told I needed a $1000 (that turned out to be $1250) repair that might fix the problem or not. So I might as well get a whole new A/C unit because their Atlas Butler’s A/C units only have a 12-year life. (This is well below the average 15-20 year life for A/C units.) Of course, the $1250 repair didn’t completely fix the problem, and there was another problem ($2500 repair) that it could be. So I better get that new A/C unit this week because prices are going up in a week. I really felt like I was being “worked”. If our A/C unit does fail, I am not going to buy the new A/C unit from Atlas Butler.
Called atlas butler to come diagnose the issues I was having with my Atlas butler system, tech came said he could not diagnose the issue because the fan would not turn on, well that was the issue to begin with, fan not turning on all the time.Was not informative or knowledgeable about anything just said “whole system needs replaced” and could be up to 15kCall a smaller company that cares about the customer and giving correct information on how to get fixed.
Richard Stewart
a month ago
Tyler from Atlas Butler plumbing did a terrific job of explaining our options and recommending the best fix for the job. He was on time, friendly, and kept us informed at each step of the job. I would recommend Atlas Butler for all plumbing needs.
Jennifer Vance
5 months ago
The water pipe in the upstairs of our house burst on the Friday night before Christmas. We called and they sent a tech out on Christmas morning! Lance was wonderful!!! He installed shut off valves on the water lines so we could at least have water on the main floor and basement. We had to wait a few days for the pipes to thaw out before proceeding with the final repairs. Lance came back today and completed the repair. There were 3 holes in the pipe. The price was far below what we expected. We had signed up for their monthly maintenance plan earlier this year. The plan more than paid for itself with this episode. Wonderful service, price and response time.
Kevin McCance
4 months ago
I called at 1:50 pm for the furnace blowing a fuse (a recurring issue) and they gave me a repair window of 2-4 same day. The technician arrived around 3 and completed the repair. He was friendly and professional throughout explaining everything and letting me watch and help.
Richard Gandarillas
3 months ago
We have been Atlas Butler customers for the last 12 years. In our home they have installed heating, cooling, gas line and plumbing over the years. Today they responded immediately as I found a leaking pipe after returning home from vacation. Mike was great. He made it all easy. And the price was very, very reasonable. You may find another provider that is less expensive but in my experience, after dealing with other providers for decades, you most likely will not find higher quality, response time, professionalism, and ongoing care. In fact, I had Mike give me a quote on two other plumbing items in the house. I highly recommend Atlas Butler!
I had a small, last minute plumbing job that needed to be done same day. A technician came at the earlier time of the range I was given and got the job done quickly and professionally. I really appreciate the same day service!
Yesterday's visit was for my annual furnace inspection. The technician, Jacob Clark, did the inspection thoroughly and efficiently, and gave me a report on his findings as the Atlas staff always does. I've been using Atlas Butler for all my HVAC and plumbing needs for several years, and plan to continue.
Christopher Henize
3 months ago
Atlas Butler came to evaluate a furnace issue identified by another company. The service tech confirmed the problem and identified additional issues that might have caused it. The tech was informative, professional and answered all questions. I was pleased with the service.
Cindy Stucky
2 months ago
Plumbing in bathroom, call 1800furnace at 6pm. Advised tech would be out between 8-10pm same evening. Called again at 9:30pm. No return call that evening. Received call back next morning w waived service charge offer. Took the offer and canceled the other plumber.Our Tech was great
DocppK Smile
4 months ago
I called them for diagnostic visit for electric water heater burn out. This unit was installed in 2020. Technician did not take a look and asked us to replace it. We called another company and it was salvageable. We paid for their diagnostic visit for getting wrong information. The receptionist on call was extremely difficult to work with as well. I will not recommend their service to anyone!!
I called and they sent out a guy at noon to repair the fan motor and at 3 am it stopped working so a guy came back out 2 hours he fixed it again and the he wanted me sign a form saying I would pay an additional sum of money I refused and paid the additional money. So watch yourself when and if you decide to use them. I will never use or recommend this company.
marc crawford
4 weeks ago
Had both my AC maintenance and hot water heater. The plumbing technician found a small leak at one of couplings for the gas pipes. As a member received a discount to get it fixed. Both workers were friendly and knowledgeable. Almost team members. Regards Marc
James W. came from Atlas Butler to fix my shower that was leaking. James did a great job of repairing the broken piece and he cleaned up after the repair job. The shower head works better than ever!
Our friends furnace stopped working and they called AB. The tech came out and immediately condemned the furnace stating that the heat exchanger was cracked. He wanted to get the salesman out that night. They waited until the next day. When the salesman arrived he wanted to sell them a $20000 system. They asked me to look at it. When I got there I found that there was a loose wire on the tstat. (The W terminal) I tightened the wire, turned the gas on and the furnace started to work. I noticed that the flame sensor was dirty and acting up so I cleaned that and shut the furnace down until someone could look at it. Metro Air came out and inspected the heat exchanger and ran a CO test and everything was fine. It cost them $170 to have the furnace checked. Be very careful with this company if they want to sell you a new furnace or ac. I would get a second opinion first.
The repair guy, Shawn was great. He took pictures inside our unit and showed them to us. Unfortunately, our system is old and beyond repair. Nick came out, explained the options to us. We bought a new unit and it is being installed tomorrow. Speedy service which is very important in this cold weather. We are delighted with the customer service including Mikaela who answered all phone questions and set up the appointments.
Anthony George
2 months ago
Excellent work by Atlas Butler. Michael Blackburn was the technician for the install and Zach Tomak trouble shot my drainage. Both were professional, friendly and great at what they do. I will be a customer for future business.
Sir Montreal Toomer
3 months ago
I requested Atlas Butler (Heating/Cooling) inspect my HVAC system after my basement flooded. They were quick to schedule me during the busy holiday season. The tech notified me 30 minutes before arrival and arrived on time.The gas company had not turned on the supply back to the home. The tech conducted his inspection and noted several concerns with the unit and recommended replacing parts. He advised me the replacement parts would cost about 7K and recommended I completely replace the 6 year old unit. The tech noted there could be additional issues identified when gas was supplied to the unit. He noted that the warranty on the unit could be void due to the flood.The gas was turned on later in the day. A different company inspected the unit the next day and did not identify any faults. They did recommend to continue spring and winter service calls and stated the unit still has a lot of life remaining.A 2nd opinion cost me an additional 100 bucks, but probably saved me 10K.A separate Atlas Butler (plumbing) tech arrived the same day to clean the main sewer line (up to 100' per the receipt). He recommended having the line camera'd and stated it was draining fine after completing his work. Two weeks later I had the main line inspected by a 2nd company. The video showed a major root blockage at 75' and another slightly beyond that. The 2nd company stated had the blockage not been removed I would have needed an additional cleaning later in the year.Overall: 2 StarsAtlas Butler was quick to respond during a holiday and following a major cold weather event. Their techs notified me 30 minutes prior to their arrival and were on time.However, I feel like they did not complete the job on the sewer line to standard and tried to up sale me on the HVAC vs giving me an honest opinion.
Stephen is amazing. Very personable and cares about his clients. he explained in detail the service he provided. Definitely an asset to your company.
Deb Heineman
2 months ago
I called at 8:00 am had a service repair person show up by 10am give quote on water tank replacement and appointment made and installed all in one day. Couldn’t have been more professional with great service.
David Abernethy
2 months ago
So this was a whole ordeal but im going to try to keep it short. I have used them in the past and had no problems, I originally left them a 5 rating, but this past experience has left me not really trusting them anymore.There were a couple issues, a part was installed incorrectly but they did replace it and eventually get it back up and running, it happens, it was inconvenient but im not mad about it. One of the technicians that was sent out was kind if rude at first (some manager or something) but I just requested a different tech be sent out the next time, no big deal.The thing that really made me lose all trust in them was that we had to order a part that would take one to two weeks to arrive (no big deal) and the cost was going to be around $1400. I didn't want to wait that long without heat in the winter so I called around. The company I called had the part and it would only cost around..... $400..... because the part was under warranty. They wanted to over charge me by $1000 because they couldn't be bothered to check if it was covered. That is inexcusable in my eyes and leaves me wondering what other parts I paid full price for that were under warranty.
Kevin Stevens
4 months ago
I used their plumbing services, and I'm satisfied with the work they completed (though they couldn't complete it all as I ended my contract with them), I'm not a fan of their business tactics. As they were working on part of the job in my bathroom they decided to change the price on me by about an additional two thousand. The why is the funny part, they claimed they had to rework the wall to install the cabinet I showed them during the estimate process. They reviewed the IKEA cabinet, quoted a price, and said they could install it during the estimate, when they clearly couldn't without adding an additional few thousand dollars mid job. Their business practices are deceptive, and I would encourage you to look around for other plumbing options before selecting this company.
Mark came out and gave a price for new furnace and a/c. A 13 seer a/c which I finally looked on the internet and found out 13 seer a/c are being phased out and in 2023 (which is now), all companies can only sell 14 seer. He “convinced” me that 13 seer was still acceptable when I called him the next morning. Plus, when I asked him about a senior discount during his sales pitch, he shook his head and said there is none. However, a few minutes after he reaches me the form, there it is “senior discount”. He knew I seen it and just puts a check mark on it. I’m sure I’ve overpaid.
Alexander Clark
2 months ago
Called for a furnace replacement and repair estimate. Got the call with some rough numbers for the replacement, but never received an actual quote. Repair appointment was cancelled twice, including once without my knowledge, so I wasted my time waiting around. Was told I'd receive a phone call to explain the situation but that never came either. Not worth the headache to keep trying to get a straight answer from someone, so I just went elsewhere.
Karen Hartmann
a month ago
Jonathan provided plumbing service. He was very professional and knowledgeable! I will definitely call him again for any other plumbing services needed. Thank you, Jonathan!
Yukari donnally
4 months ago
I am not happy about service. I asked to install bathroom faucet. I know it was my fault to say ok for the cat but it costed me around $400. This does not include faucet. It was for my rental property. Technician called it is done and left. Then my renter texted me with in 5 mins or so and told me it is leaking and has to put bucket under the sink. I called Atlas Butler back for appointment and told if they are going to charge me and they said they have to get back with me tomorrow. It’ll no response so far but it is little early. I hope they call me back or it will be disappointment.
Very reliable company. The “comfort club” is worth it for peace of mind. Andy was great today — very professional.
I was in a jam. My water heater was leaking and I was leaving for vacation in less than 48 hours. Atlas had a technician out that same day and a replaced water heater the next day ( a Sunday). So needless to say they saved me having to alter my vacation plans. Thanks Atlas
We purchased a Navien tankless water heater a year ago and it has been a bit of a journey, but Atlas Butler has done a great job of troubleshooting issues with our navicirc recycle system. The tankless water heaters will give you endless hot water but how quickly really depends on distance in the pipes from the source of hot water to where it is being used. Thus the navicirc valves under those important sinks like kitchen and master bath. It is kind of confusing but Mica and team (also Navien engineer Carla) methodically adjusted settings and parts until we are now very pleased to be washing dishes in immediate warm water and not waiting minutes for the shower!
Step by step description of servicing procedure, asked if I was interested in the light system that dries and prevents build up on coils. Very professional, helpful and knowledgeable.
Lukas Snyder
2 months ago
My water heater broke down and I called these guys immediately. I had a fast response and same day installation of a new water heater for a fair price. George was personable and very professional. Thanks a lot guys!
The situation with our hot water tank isn't resolved yet, thus far it has been a good experience. Work is complete. Zach did a Fantastic job and it was a great experience!
Spencer was very personable, efficient and thorough. We have been with atlas butler for over 12 years. Great work! Great partnership!
Technicians Brandon Fields, Zach Fentress, and Robert Malloy were friendly, worked hard, and answered all questions. Very professional and system to this moment is working well. It's what we've come to expect from Atlas Butler.
James responded to a plumbing leak at my home and was absolutely wonderful. He was very friendly and professional and helped me identify and understand the problem 15/10…. Great service
The new tankless water heater install was quick and clean. The quality of work was very high and I'm happy to use Atlas Butler for many of my home updates.
Amelia Toomey
a month ago
Called to ask them about their availability and quote for a repair and got Michelle on 4/14. She was unbelievably rude and unhelpful in every way possible. I would NEVER use them after the way that she spoke to me and then just HUNG UP on me intentionally. I called back as I was shocked that she just hung up and asked to speak to a supervisor. She stated that she was the supervisor. If that is true your company is badly in need of some new leadership.
Atlas Butler was very responsive and arrived on time. The technician was very professional and assessed the problem with our clogged drain. He did not rush through the job and made sure that the drain was completely cleared.
Jordan Ticknor
2 weeks ago
Used their plumbing repair service so a small leak. They were able to come out same day and the plumber was very friendly and communicated exactly what he was doing.
Mac Crawford
4 months ago
In addition to new furnace, they installed a new heat pump and humidifier. The team worked well together and got the job done in the time the estimator said they would. The system looks good and is operating well.
Brianne Jones
5 months ago
The tech that came for maintenance on my heater was so kind informative and thorough.The next day I had abother tech, Kyle, that completed maintenance on the water heater. Even though it give him quite a bit of trouble he was professional, informative and kind.Could not recommend them more!
Bought their centennial promotion package around Thanksgiving 2021, and scheduled a furnace check-up appointment in late December 2021. Technician never showed up to the appointment, yet they said according to their record, they did come and service our furnace. How could it be? Total waste of $100. More ironically (but best for their interest), they called again just around Thanksgiving 2022, and tried to sell us another similar package. Fool me once, shame on you; fool me twice, shame on myself ...
John Bellando
3 weeks ago
They performed a yearly plumbing inspection of the hot water heater, water main, and pipes. They were professional and made good recommendations for repairs and improvements. I would highly recommend.
Mary Ann McGough
a week ago
Atlas Butler is my reassurance that if and/or when anything goes wrong, it will be taken care of the same day in the most professional manner. They are my peace of mind.
Tom Ranbarger
2 months ago
Technician Jonathan did a great job of rebuilding the inside of both my toilet tanks, but I thought the price was a little high. Otherwise an excellent job.
Patrick Boylan
a week ago
Very professional. Mike did a great job of explaining everything he was going to do and the end results were incredible. Thanks again!
Karla McDougal
5 days ago
Nick diagnosed our AC problem quickly. He was very knowledgeable and kind. Excellent service!!
John Wittmann
4 months ago
Lance explained what I found to be an unusual an complex system in a way I understood.
He also informed me of the maintenance programs available to me.
I’ll call Atlas Butler for my future needs.
Lol they came out for a clogged drain in the sink in my bathroom and told me it was $365 for the cleaning that would probably take 10min at the most ? total ripoff and would most definitely not recommend them.
Recently we had them install all new furnace, A/C and hot water heater. Now we had them do a toilet, disposal and sink faucet. Great guys, professional work, done right! A good investment!
Explained the workings of our thermostat well and got it to work properly. There was a price discrepancy between what was originally told to us on the phone and at the end result, but it was resolved in our favor.
Have heating issue on a warranty situation and they say my cost is $900. Warranty means free, right? Otherwise, please explain.
Drew Bruggeman
2 days ago
Thorough, professional, and timely. Excellent service. Made an off hours visit to help us with an urgent AC issue
Just did a summer tuneup on the AC and I found the technician very knowledgeable and professional. If I have any concerns Atlas Butler will be my first call.
The company was great to work with and I’ll continue doing business with them. Spencer, my tech, was absolutely knowledgeable in everything HVAC. He was awesome!
Rhonda Gessells
3 months ago
Technicians introduced themselves. They were polite, careful bringing equipment in and out of my home and cleaned up the area before they left. I am very satisfied with my service.
Kathryn Mercadante
a month ago
Zach Cain came and checked out water heater. It needed replaced. The next day he came and replaced it. His attention to details was so above and beyond. Great experience.
Angela Lager
7 months ago
Thorough inspections with honest & realistic advice. Technicians are friendly, knowledgeable & efficient. My Mom’sA/C went out this summer at about 5:30 PM on a weekday. She called Atlas Butler. They were there to service and repair her system within a half hour!I am a member of the Comfort club for service in the spring, and in the fall, and it is affordable and reassuring.A great company to work with & I highly recommend them!
Scott Stevenson
8 months ago
I have been a customer of Atlas Butler for over 25 years. I am consistently impressed with everyone on their staff: courteous, professional, punctual. It doesn’t matter if you are talking to Rose or the management staff or the vent cleaning staff, I get the feeling that they all “care” about the work they do and their clients. I feel like a valued customer each time I need their help or annual service. For a company with over 100 years of service to our community, its truly amazing. Thank you!!
Good overall experience. Professional and experienced crew. Explained everything and made sure I was pleased with the service.
We've been using Atlas Butler for annual services on our furnace for several years. This year we had a small repair to our duct work. Nate was very professional and friendly. Job turned out great!
John McKenney
7 months ago
Shilo and team were amazing. There were multiple tasks in one job. What I thought would take the whole day wrapped up by mid afternoon. Clean, thoughtful and thorough. One of the guys told me he had been waiting for an opening to join the team for over two years, when he got the offer he jumped on it. Only a couple of weeks in, he was super enthusiastic.I always get three+ bids. Atlas was fairly priced and responsive. Having dealt with cheaper contractors and all their excuses, missed appointments and up charges, Atlas was well worth the small difference. I would choose them again and recommend to my family.
The technician was very knowledgeable and thoroughly explained what he was doing and why.When I walked away from the appointment I felt like it was money well spent.
Our tech was Doug W. Not only did I get a service call the same day I called, but he came back and repaired a blown motor after leaving to get the replacement part. He was more than willing to answer the ton of questions I had.Though I didn’t write a review last year when I had a humidifier installed, Bernard was the tech that came and he was fantastic as well.Both guys were extremely professional, knowledgeable and friendly. I highly recommend Atlas Butler and will continue to use them for maintenance and repairs.
James Henderson
4 days ago
Spencer is smart, efficient and always explains his work + product installs clearly . As good asI it gets!
Wolf Waggoner
3 months ago
For the Plumbing Side,....after some issues, I had my Plumbing inspection redone, and Mike & crew were thorough , very helpful and and addressed the concerns ... with owning a spec home i know construction is under par as well as equipment , and they were thorough , knowledgeable and presented their recommendations , and also they didn't fly through and to get out to the next job .. like some previous inspects ... I had all my paperwork and signed off .. which was a change ...When i had previous concerns , they listened and made it right .....Repair cost are a little pricey , which is why i gave 4 starsRegardsRon Waggoner
We have used Atlas Butler for years – they are always incredibly professional, polite, and care about our home as if it were theirs. I had three service techs in my home today working on a sewer line back up. While I would never want to go through this experience again (the back up) the technicians did an excellent job resolving the issue. Thank you Noel, Chris, Aaron, and the whole crew at Atlas Butler.
We have used Atlas for a complete heating and cooling system install. They did such a great job we called their plumbing installation department to have a new toilet installed a couple months later. We have had a wonderful overall experience with tham and will definitely use them again in the future.
Loren Foresman
a month ago
Our tech was very great, he explained to us about what he was going to do to service and clean the A/C system. An very knowledgeable about his business.
The representative was friendly, early, and knowledgeable. He showed me everything he was doing and explained my options clearly. I will have to replace my unit and will be working with Atlas to do so. Great service!
Ruth Hendrickson
4 days ago
Atlas Butler has provided first-rate service for my home's heating and cooling systems for many years. I also rely on their fast, professional plumbing services.Atlas Butler is always prompt, efficient, and effective.In one instance, the techs sorted my water heater issue, demonstrating both patience and insight as they discovered the source of the problem.Most recently I had an exterior faucet replaced. Zach Cain did a terrific job installing the faucet and an interior cut-off.
Dianna Edwards
3 weeks ago
Service was on time. Installation was quick and neat. Technicans friendly and knowledgeable. Thank you for a wonderful experience
I scheduled plumbing repairs with Atlas Butler for today and asked for Michael as he had worked in my home before. Approximately one half hour before his arrival time AB was courteous enough to call and let me know Michael was running behind at the job before me. They would be glad to find a different plumber if I wanted. I didn't, so I just decided to wait for Michael. When Michael arrived, he quickly assessed how to repair my leaking issues, gave me an estimate and took care of those repairs. Thanks Atlas Butler for employee quality people.
Carol Farmer
7 months ago
The BEST plumber, Alex, provided multiple plumbing related services at our rental property today. He was adept at identifying and repairing various plumbing issues. He was professional, detailed, efficient and did excellent work….plus he was extremely pleasant! We will definitely request him should need arise.
Becca Patton
6 months ago
I had Atlas Butler come out to unclog my kitchen sink drain. I participate in the preventative maintenance program so I never in a million years would have guessed my bill would be over $200 for less than 30 mins for the technician to vacuum out the clog. That was with the discount and no parts needed.I am very disappointed in the price gouging. After the fact, I called around to 3 other local reputable plumbers and all of their quotes were less without any preventative maintenance plans. Hindsight is 20:20 but I’d have to NOT recommend unless you want to pay over the going rate.
Do not use Atlas Butler unless you like aggressive sales and lazy technicians. I started using Atlas Butler last year after having troubles with my Heating System. The system was old and needed replaced, granted. So, nearly $5k later, I have a new heater. That's all fine. Then come the issues.Since my condo is almost 40 years old, I was convinced that the companies VIP service would be a wise choice. This service incurs a monthly fee and includes minor technician services (like winterizing and summerizing your equipment, and other similar minor services). It seemed like a good deal; sadly, it was NOT.The several times that I had technicians come out, all but one technician was clearly, and blatantly, trying to pry more money from me. I will list several of these below, so that everyone knows what it is like to be a VIP according to Atlas Butler.1) The first service call was in spring after the heater replacement. We wished to have our plumbing checked and our water heater flushed. The tech came to our home and said that he Couldn't do the flush because it wasn't ordered, even though we were very clear about wanting that done. He also checked the pipes for clogs and missed two drains that were indeed clogged. I shrugged and decided maybe it was just an isolated incident.2) The next service call was actually just fine. Credit where credit is due.3) The third visit upsets me to this day. The following Spring (from number 1) we wanted our AC serviced. The technician was extremely aggressive. After looking at my AC for a moment, he returned and literally told me to take a seat in my own home. I had my infant in my arms at the time so I complied. He then proceeded to tell me that the AC is on it's last leg and probably wont make it through the weekend (when temps in the '80's were expected). He insisted that it needed to be replaced immediately. I explained that I was not going to make a $5,000 purchase without discussing it with my wife and he then had the nerve to ask Can you call her? We can have the sales team here tonight. I shut the conversation down and sent him on his way. That was last spring, after a very hot summer. Our AC was on the entire time and is still running strong.4) Today is my latest experience. I called Atlas Butler on Thursday (today is Sunday) and said I wanted to cancel my VIP service. The representative asked why, I explained the above. She then said that she would put a request in for the cancellation. I still have not heard back from them.There are a lot of HVAC companies out there that run an honest business and would be appreciative of your business. Atlas Butler is a corporation that wants your money. Period.Also, please take notice that all of the positive reviews seem to be related to the installation of new AC and Heating units. Funny how they are so great while they are bilking you for your money. Atlas Butler is infested with crooks.Update: after posting this review, I received 2 calls from them canceling my membership the following morning. Coincidence?
Courtney Sheehan-Lobert
5 months ago
Wonderful! Came out same day - Christmas Eve - and explained the problem, gave us choices and spoke in plain English so we could understand. Super respectful and helpful. We are dumping our old company who gave us a 4 day wait quote just to look at it!
Eric Troutman
2 weeks ago
Jacob was the best. Explained everything and did a great job looking over the entire furnace to ensure no other issues were present. The communication between the office and Jacob to us, the homeowner was fantastic. Wish all companies communicated like this.
Christopher Valentine
5 months ago
Had a competitors (Trane) furnace stop working this week and service was 1 day out, however, Atlas Butler was available in 30 mins to get out and start the repair. Parts had to be ordered, but Jacob drove twice to competitors WH to pickup and install. He spent a lot of time with Trane on phone to troubleshoot and ensure the repair was under my parts warranty, saving me money as well. Great communication! Very attentive and responsive. Highly recommend. Great job Jacob!
Replaced old humidifier on furnace with a new model. Technicians are knowledgeable, clean, courteous, professional and do not hesitate to answer any questions regarding services, costs etc. You can probably find cheaper options but I believe you get what you pay for.
Chelete Nelson
6 months ago
Had a technician come out on 11/14 /22 I requested to have a tech come out and see if my furnace can be relit ? He did the opposite he looked at it and told my son my furnace is old and needs replaced!! I asked to speak with him and said did you even try to light the pilot he said no “the wires are to old “ however I had another EXPERIENCED company come out did a FULL DIAGNOSTIC test and was ABLE to light the pilot! ATLAS BUTLER YALL good on telling people no refund. But I’m requesting my refund ! And I’m waiting on it!! $8911/30/2022 I’m STILL WAITING ON MY REFUND!! $89!!! I’m not going to have you keep $89 for a service that was not done I had to have another company come out to do what I had asked atlas in the first place to do.
Katelyn Stuckey
9 months ago
Atlas Butler saved the day for me with my washing machine. I ordered a new one from Home Depot to deliver, install, and take away the old washer. However, they simply dropped off the new one and left. *Deep sigh*I called Atlas in a panic on a Saturday a little before 1:00, and they had someone out at my house by 2:00. Their technician (Kyle A.) was AMAZING! Not only did he take apart the old washing machine and take it to the curb for me, but he also had to switch the placement of the dryer and washer in my laundry area. He was kind enough to run to Home Depot and get the parts for the longer dryer vent hose and install it since I am about the least handy person when it comes to this stuff. After all that, he installed my new washer and made sure it was all working before he left. I am truly impressed with their promptness, knowledge, and willingness to go above and beyond. Worth every penny!
Technician was on time proceeded to check out my concerns regarding kitchen sink suspected leak but found nothing to be leaking because water had actually dripped off counter top into cabinet below over an unknown length of time, and had saturated the surface enough for it to drain onto floor in front of sink. He also checked out my downstairs toilet and found that the reason my toilet didn’t flush when flush was initiated was because fill valve had separated from it’s base part. He replaced it for 127.00, which included all labor and taxes and cost of the TOTO Flush Valve. He also made sure everything was situated in it’s proper place so that it would flush properly every time and you would only need to press the flush mechanism once and release.
Hoping this last longer than 8 years. Other one outside box started a fire but luckily electricity to it cut off. Still had a mess that had to be cleaned up and new siding. Not sure why this only lasted 8 years.
Justin was very courteous and helpful. He completed his worked quickly and well.
I could not be happier about my experience with Atlas Butler. From my original HVAC servicing to the installation, Atlas Butler made every step of the process a great customer experience. I would recommend them to anyone looking to get HVAC work done on their home.
Atlas / Butler has provided me with excellent high quality products & excellent professional technicians. All of these young men have been of high quality & very professional & courteous.I have been been very happy with the service I have received from Atlas / ButlerIthe young man , Stephen Eckles , who serviced my furnace today did an excellent job . He was courteous, knowledgeable & professional.
Jennifer Kupay
8 months ago
Our water heater went out on Friday evening of a holiday weekend. Atlas Butler made it so easy to set up an appointment and get someone out to our house as quickly as possible. Our usual plumber couldn't fit us in until Tuesday, but Atlas Butler was there within a couple hours. The technician was very knowledgeable, contacted me before he arrived and was able to clearly explain what the issue was. Within a few hours, our hot water tank was replaced and we were ready to go. I really appreciate the great service and quick response time.
C. Rockelle Strader
3 months ago
Drain cleaning service. Donnie was friendly, professional and thorough. He explained everything that he was doing.The problem drains are completely clear now. Thanks!
Nancy Leggett
6 months ago
AB Temporarily got my furnace running. They will get the part on Monday. Hoping it lasts until then. Andrew was very knowledgeable and professional. We have used them in the past and been happy with their service.
GeggsJJessDa
6 months ago
This company is fantastic! When my heat stopped working, I didn't know who to call. Then I remembered theAtlas Butler commercials- SOOO glad I did!! The technician was outstanding- knowledgeable, professional,courteous! And the cost was reasonable. Thank you, Atlas Butler!!
Nathan Shadley
7 months ago
Had a clogged pipe from the kitchen sink, draino wasn't working, using a hand snake wasn't working. After a day and of working on it and not making progress, I called around to various places. Atlas Butler could be out the next morning. Boom, perfect. Was told a professional would be between 8am and 9am. About 8:20 is when Carl showed up. I cannot speak highly enough of how personable and friendly he was. I showed him where the issues was and explained everything I had tried. By 8:55 he was finished and the sink was draining again. Highly recommend them
Marysue Fitzsimmons
4 months ago
Tammy was very professional, friendly and thorough. She also took the time to give me some helpful suggestions. Highly recommend her for your technician!
Christine Garcia
a month ago
I’m thankful for the service Atlas Butler provides. I appreciate the pleasantness when answering calls & dispatching techs.
Mark Burghart
5 months ago
Installed a new water heater. All stated appointments we on time. Quality installation and explanation of operations of unit and what was installed. Great job and experience.
David Eisenschmidt
a month ago
Service technician was very friendly and helpful he recommended the best option for the problem even though it meant we did not have him do the repair
I worked in property management for years. Dealing with HVAC companies/contractors was always a hassle. This was by far the easiest and fastest process. Knowledgeable professionals across all communication channels.
Steve Harris
5 months ago
Steve was early and experienced in this field. He was friendly and very helpful with questions I had. I would definitely use Altlas Butler again.
Aaron Howard-Miller
4 months ago
Great service. Got my hvac plumbing issue fixed in less than 15 hours. Comparable pricing to similar vendors.
They replaced my furnace and ac. Vent cleaning and plumbing. Professional, polite and very responsive
Christopher was amazing! I was very nervous about the process but he was so knowledgeable and personable that I ended up thrilled with the service. No dust flying around in the sunlight in our house now either!
Nick came after the winter Christmas apocalypse 2022 - Could have tried to sell multiple parts but realized furnace wasn’t draining properly - charged a fair price - will define you use AB again.
stephen sutherland
6 months ago
Larry and his crew were great, Have had familial interaction with Atlas Butler in past and now have personal service. Have gladly contracted for annual services and lifetime guarantee. Steve
Mark Barbash
7 months ago
We have been customers of Atlas Butler for many years, bith for HVAC and plumbing. We have never gotten the hard sell, and always they have responded quickly to any necessary repairs. Their staff is well trained and very courteous. They are not always the cheapest but always been the best. Worth it!
Patricia Meehan
5 months ago
Performed annual plumbing inspection. Very professional, personable and throughly explained everything and showed us pictures of the problem areas. Very pleased and highly recommend.Tom BundyPat Meehan
I was given an eta of earlier in the day Sunday but the text I received showed a eta of Sunday eveningI requested drain service and a technician that arrived said he was a faucet guy and we would need a drain guy. Another technician arrived within an hour and within original time window given.We have had this type of service performed in the past to unclog drain from kitchen sink to basement sink to sewage system. The cost was expensive for a clogged drain bur probably comparable to other service providers but given it was Sunday evening can understand cost
Justina Brooks
2 weeks ago
They put a new sump pump in, went straight to the job and got it done, very good job so far
Matt Kopaniasz
5 months ago
Kyle and his team were absolutely fantastic installing our new Furnace and AC today. They kept the house super clean, and everything is working fantastic.
Daniel Pallesen
9 months ago
Altas Butler was a joy to work with and so crazy quick!! They offered a tech out same day but I wasn't available so they got me the following day. The tech showed up and diagnosed the issue quickly and got me to a comfort specialist that same day. The install was done the following morning and done before the heat of the day. An amazing experience and would recommend to everyone!! Don't wait to have your HVAC done. Atlas Butler made it quick, painless and very convenient.
The technician did a wonderful job and stayed with it until my thermostat was replaced and the filters. He was extremely respectful and polite.
Technician was prompt, courteous, professional, thorough. He was very efficient which lessened the estimated necessary time needed for completion.
KIERSTEN LYND
a month ago
Technician no showed after moving up my appointment and I had to rush to the location to be there to meet them. I called to verify, and their dispatch confirmed that he went to another job. Dispatch confirmed that this type of thing happens and they are constantly shuffling technicians around.
They did plumbing for us. Called them because they were able to come out that day. But it took three days for person to actually come in to do work. The plumbers were good and courteous. However, the estimate I believe was too high. They basically replaced about 10 ft of copper pipe and new connections. Charged $2500 and was finished in approximately 4 hours, including time to go to get parts. The replacement parts were schedule 40 pvc with 5 or 6 either 2 or 3 rubber boot connectors. Seems to me they they are getting about $400 per hour labor. Just seems very high to me.
Teri Fournier
3 weeks ago
PTL! Hunter was personable, professional and thoroughly explained the problem and presented a reasonable solution! Great customer service?. So grateful for all the service techs from Atlas Butler!
I had a plumbing problem and they were very nice and he talked Mr thought it all and he was under standing
Very quick to respond, very professional. Will was very patient and thorough with explaining the new thermostat
The installers did an excellent job, in a timely manner, showed us how to use the system, and left the house cleaner than they found it.
Carmen Willoughby-Harris
a year ago
We had a hot water tank installed 4/2022 by Atlas Butler and let me start by saying the professionalism is top notch, our hot water tank went out on a Friday and we called to schedule an installation for the very next morning at 8am. Atlas text & called the morning of to notify that that would be there promptly at 8am. Shiloh & another serviceman were there at the top of the hour 8am. The were very kind, professional and their work was great quality. They installed the tank in just a couple of hours, but the kicker is that they replace our old drain pipes and provided a drain pan and cleaned up the area perfectly! If you need any work completed please use this company! I hope you get Shiloh he is the BEST!!
Technician Nick Martin did a great job of explaining the issues with my system. He was open to educating me and answering all my questions. Very impressed with the service.This was my first experience with Atlas Butler. I have no issues recommending them, and using them for future services, based on my experience with Nick.Also - Atlas Butler was at my house within 3-4 hours of my service call…..on a Saturday!! Thank you!
James was on time, professional, and got the repair made quickly. I will certainly call them again when need plumbing work done.
Cheryl Jackson
10 months ago
I needed service for sump pump. I contacted the company via chat initially. Later I spoke with someone on the phone. I am very impressed with the positive customer service I received. In addition I received a call from the technician that he could come before the scheduled time frame which was great. This was the best customer service I have ever encountered and I will definitely use them again and refer them to family and friends!!
Atlas was able to respond to our leaking ceiling right away, and easily determined that it was a plumbing issue. The updated technicians got to our house quickly, and quickly assessed the situation to determine a cause. The installation of a new hot water tank will take place tomorrow. Efficiency and professionalism was fantastic.
Jeremiah Adams
a year ago
I used Atlas Butler for some repairs on my natural gas water heater. It was super easy to use their online appointment system and they were able to quickly schedule a tech to come out within 12 hours of submitting a request. Mike (the tech) was a whole hour early and came over promptly after ensuring that the early time was ok. He quickly diagnosed the issue, worked directly with the manufacturer for parts that were still under warranty, and then let me know what I needed to do to get a hold of him once the parts arrived. Atlas Butler continues to impress me with their professionalism, high quality work, and responsive techs.
I was EXCEPTIONALLY pleased with Atlas Butler! No one likes it when an unexpected big expense like a furnace and Heat Pump go out and have to be replaced but they eased it a bit!They got with me quickly when I found my system had gone out over night (8am tech assessment and sales call at 1030am). I knew the 17 yo system was having problems and was due for replacement. I did some preliminary checking on pricing and they were comparable. By noon I was signed up for a new system to be installed the following morning at 8am! All parts in stock!They showed up with a crew of 4 and had the old system out by 930am. The new system was very professionally installed (VERY CLEAN INSTALL!), and they were out of there by 200pm...They laid down runners to protect the floor, and answered all my technical questions well (I'm technical so I had a lot!) Also walked me through set up and configuration, and PM of the new system!I was amazingly impressed! Would recommend them to anyone!Jim
Ebony Rozzelle
2 months ago
Our hot water heater was out. Scheduling was super easy and our technician was polite , professional and proficient.
I love how responsive and professional this team is. Everyone from the person answering the phone to the techs and sales people were all top notch. I never felt pressured, and I really appreciated the knowledge they brought to the job.I would recommend these guys to anyone looking for service in their home. Outstanding job!
Joshua Anderson
a year ago
Our AC went out last weekend. Monday morning I called Atlas Butler and by noon a technician was at our door. He evaluated our system inside and out showing me everything along the way. It was evident that we had big problems. He expressed his concern and offered to have someone walk me through the extent of the problems. Mark showed up that evening at 6 and walked us through our options. He was extremely understanding of our cost concerns and made sense of a system that worked within our budget. Dan and Zach showed up at 8am the following day and worked tirelessly to get us back up and running. It just happened to fall on the two hottest days so far this year go figure and by the evening we were comfortable again. Thanks again to the entire team for your help.
Aaron Fisher
10 months ago
Super impressed with these guys. We called on a Sunday and I had someone at my house within a couple hours. Bernard was knowledgeable, professional, and friendly, and my issue was taken care of very quickly. Pricing was very reasonable as well. I will definitely be using Atlas Butler again.
Jeannie Wright
a month ago
Jacob Clark was our Technician
He was very professional, friendly, and did a great job.
Thanks Jacob
Very happy with Atlas Butler for plumbing. We had some downspout issues last year and again this year. Their crew is polite and professional and always arrive on time. I appreciate that they took time to better understand the problem to provide the right service that was needed instead of just pushing a complete replacement of our underground drainage. Highly recommend.
Carolyn Thompson
a year ago
The technicians replaced the water heater and found 2 gas leaks. They fixed the leaks and checked everything else to make nothing was leaking and the water heated. They followed up with a concern with the furnace. An appointment was made for a HVAC technician to come out the same day. Michael and Chris were great.
Bernard Smith was very knowledge, friendly and diligent on the maintenance and service he performed. Would 100% recommend.
Nick is very knowledgeable and was through in explaining everything to make sure we understood.
I had a faucet installed via Atlas Butler. Lance voll was the tech they sent out. I highly recommend him to fix anything in your home. Very professional and amazing customer care! I always recommend Atlas Butler to any friends or family. Thank you so much Lance and Atlas Butler!
Nathan was wonderful! He was very kind and explained everything to me. He made sure to show me what was wrong with our furnace and why it needed to be replaced. He went over the different options and even took the time to get on the phone and explain everything to my husband as well. He was extremely personable and enjoyable to talk to. I would absolutely refer him and Atlas Butler to anyone needed furnace or a/c repair!
Angela Shellhaas
5 months ago
Our heat stopped working and Atlas came by same day to check it out. A part burnt out that the tech didn’t have, so he drove out to, and back from, Grove City and installed it same day. Class act service! Thank you Scott C.
Cate Masters
9 months ago
Excellent service from Atlas! They were so knowledgeable and helpful. Helped us save money and truly fixed a leak that past owners only band-aided cheaply. Would use them again for anything! Thank you Aaron and Kyle!!
Brian Harris
10 months ago
Only reason I am giving them such a poor review is because of something said by the individual who I talked to about an estimate. I understand and appreciate his honesty I suppose but being told that if I was to use Atlas Butler it wouldn’t be as cheap as their competitors really made me feel like he though I was too poor to use their services, which is not true in the slightest. I kind of felt stereotyped solely because of where we lived which is right outside of a rougher area of Columbus. It got brought up about 2-3 times and I literally had to tell my estimator money wasn’t an issue for us. I honestly should have just told him on the phone when he called the first time and mentioned that to cancel our estimate appointment. I will never recommend Atlas to anyone
Becky Cornett
3 weeks ago
Technician was prompt, courteous, professional and helpful - explaining findings and part needed in terms I could understand.
Installed new gas hot water tank to replace our 17 year old tank that started to leak.
Great service as they were upfront and explained everything.
Kathleen Morrison
6 months ago
Needed new sump pump. Service tech was on time, very nice and respectful. Will use Atlas Butler again today if need arises. Thank you very much.
Swapped out a tankless water heater under warranty. Scheduling was super easy, just sent some photos through a text exchange and they were able to estimate the cost. Price was way less than what ecoplumber quoted. They showed up next day with Navien factory replacement and did a really nice job with the install.
Amy Bartlett
8 months ago
The tech arrived earlier than expected but called to make sure that was OK. When he arrived he got right to work and quickly diagnosed my issues and provided pics and an explanation on how to prevent these issues in the future. Then instead of scheduling a day to do the repair he left to find the parts then returned the sane day to install them. My mother, who is 81, and I greatly appreciate this level of professionalism. He didnt try to upsell. He offered items that would assist the system but was not pushy in any way.I would definitely recommend them to others.
They did a very thorough and complete job of checking the furnace and AC.
Diane Miller
7 months ago
Hvac tuneup. Technician arrived on time. He indicated blower motor was functioning but was running hot and would likely need to be replaced in 3-4 months. He quoted $1550 to replace. I originally agreed but then reviewed warranty materials. Those materials stated 10 years on parts. I confirmed that with original installer of system. I called Atlas today. First call rep said he would call me back in 10-15 mins. No callback so I called again; same story--they would call me back in 15 mins. An hour later no callback so called them again. Finally was told it was 3-5 years for parts and labor and thus outside warranty. I explained system is 9 years old and all my material says 10 years. Not sure where there are getting their info. Furnace is clearly labeled with original install date and warranty info found on the unit. I am now doubting what the technician told me as he provided no report of what he found or a breakdown of charges. The original installer says part covered under warranty so all we would pay is labor of $550. My biggest frustration is today's all afternoon runaround to get an answer. I have original installer coming tomorrow to confirm if we even need this replaced. If so, will save $1000 from Atlas quote. UPDATE: got 2nd opinion today. Technician showed me as he tested amps for blower motor. He also showed me on the unit panel the standards for amps. He tested repeatedly and highest amps was 2.8. Standard max is 20 so unit was far, far below max. He documented all his test results in report he gave me. So the unit is functioning well and no need to replace anything. So Atlas Butler was basically trying to sell me something I didn't need at a cost of $1550. Technician was Nate but I suspect that is not his real name. BBB website had numerous complaints with Nate referenced. Stay away from Atlas!
Kelton and Lance did a great job on a plumbing issue in our apartment community. We’re very professional and timely. Thanks for the great service.
Always professional, will point out things we as homeowners can do instead of spending more money. Have used them for years, very reliable.
Barry Thompson
2 years ago
Top notch sales and service! Mica was great to work with and gave us a very competitive price. Mark's plumbing work is just GORGEOUS. Just look at that picture. He removed the old tank water heater, and rerouted and tucked the gas and water pipes so neat and cleanly. The team also did a great job cleaning up afterwards.The Navien NPE-240A itself performs great. Endless hot water on demand, so no more waiting on hot water if people want to take back to back showers! We've had 3 tank heaters go bad since 2007, and we're looking forward to a reliable solution with this gem. Reliable, efficient, eco friendly, AND endless hot water!If you're considering a tankless unit, you should talk to Mica and have Atlas Butler install it. They installed it like they were installing in their own home.
Atlas Butler has always provided superior service and quality for all of my HVAC and plumbing needs. I had a new furnace and AC installed and everything was delivered professionally and on time. I've been a returning customer.
I called about an emergency plumbing issue (active water leak). After spending 10 minutes on the phone and answering questions I was told they could not do any emergency services and a dispatcher would contact me with the first available appointment. 48 hours later and I’m still waiting for a call. Doesn’t matter now. I called another company and within 3 hours they had come to my home and fixed my leaking pipe. While I understand a company being busy, it is inexcusable to tell a customer in need someone will call them back and a call is never received. Terrible customer service. Hard to believe this company is rated so highly.
Kevin Chapman
a month ago
They do it right and take pictures to show before and afters. Quite clean afterwards. Took about 4 hours to clean 20 vents and air returns.
Gregory Sears
4 months ago
I have seen the commercials over thr years. I am a skeptical buyer and have a high standard for customer satisfaction. They earned this 5 star rating
Nathan Smith from Atlas Butler really helped me out today! I had 2 issues with my ac. Number one my fan wire was not installed in my thermostat and my cold air return on my second floor was not working. Nathan came in and found the issues immediately and even gave me suggestions on how I could get it taken care of. He was on time, polite, and extremely fast. Better service than I could have even hoped for. I should also mention I scheduled my appointment 4 hours ago!
Our AC stopped blowing cold air. With the temperatures in the high 80s this week and to add on having a week old baby in the house, the problem needed fixed fast. I went online at 10pm to see about scheduling service. They were able to get me on the schedule for an 8-10am window. Our technician, Doug, showed up at 8AM and had the problem fixed by 9AM. He was fast, courteous, showed me the problem, and gave me all my options. He understood how important it was to get us back up and running. If you are worried, like I was initially, about going with a big company like Atlas Butler because you won’t be treated with respect and priority, don’t, they really do treat you like your their only client. They’ve earned a customer for life in me!
Sydney Feltz
11 months ago
Was having a TON of issues heating and cooling the house, called and they were able to come the same day and take a look at everything. Gave us all the information and set up appointments to get what we needed fixed. Very upfront and honest about everything. What we needed vs what we could wait on. Showed us everything the whole time. Very professional, nice, and super helpful. Very pleased at the moment.
Prompt and courteous staff, whom explained each step that they were taking as they put my new ac unit in. Great job!
Jane Bearly
10 months ago
Atlas Butler installed my central air system and they could not have been more professional. The sent emails as to who was coming to my home and when. They were on time, and diligently installed my air in an efficient manner. They were friendly and knowledgeable. I could not be more pleased, nor recommend more.
susan grover
11 months ago
My air conditioner broke on the hottest day of the year. Atlas Butter was available to call before 8am. The technician was here by 12:15, and it was fixed before 2pm. The technician was on time, respectful, and quick. Plus, he was able to recommend an addition to the unit that would extend the life of the new compressor. Thanks, William! Stay cool out there
Jonathan Bauer
10 months ago
I have been a long time customer of Atlas Butler and they really came to the rescue today. We had to have our water service turned off 5 days ago due to a leak in the service line from the street outside of our basement. This caused our sump pump to run constantly and a seeping leak through the block wall underneath the water main. Needless to say we were pretty panicked. We contacted Atlas Butler and the city had the water turned off that day and the problem diagnosed. They estimated a fair price for a site repair of the line and were able to be out by the end of the week once utilities had been marked. The two plumbers were professional, friendly, and very understanding of the stress we had been under without water the last few days. They took every effort possible to protect our landscaping and our paver wall that was clearly in the way of the 3 ft wide by 6 ft deep trench they needed to make to conduct the repair. We also had two bushes and a tree in the area that had to come up and they assisted in this process. Once the work had been done they took great time and effort to ensure that the dirt was backfilled properly and also help to clean up the area in which they had to put the dirt during the repair. I could not have been more pleased and cannot recommend them enough for not just the HVAC services but they're plumbing arm as well.
We had a leak in our sub pump pipe and called Atlas Butler. Jeromy came quickly on a Sunday and quickly fixed the problem. He was very professional, informative and knowledgeable. Explained what happened and how he fixed it. Wonderful experience!
Ginger Littleton
5 months ago
Called in a panic, had sewerage back up into my shower! Kelton was here in record time and solved the problem quickly. Very happy with service. Will use again.
Kellie Uhrig
4 months ago
Kelton from Atlas Butler is great - always on time, very professional and makes you feel safe (which is important when you’re home alone).
Cam Heightland
2 weeks ago
This team was amazing. They were very honest, on time, and couldn't be more helpful
Mica Gullick
3 months ago
Atlas butler was excellent I would recommend to anyone that needs service Trent was very knowledgeable and answered all my questions
CITIZEN4LIFE
5 months ago
Responsive, timely. They clean up after they completed the work and answered questions to my satisfaction. Job Well Done. Thanks.. Will use again
Fayth Pennington
11 months ago
I woke up this morning and noticed the air coming through my vents wasn’t as cold as it should be and there was a hissing noise. I called around 8:30 am and was scheduled for the 2-4pm slot, but they called around 10 asking if I’d prefer to be bumped up. Spencer S went over what was wrong (ultimately, old unit needed replaced), was able to put a temporary patch on the unit to keep us comfortable for the next couple days, and scheduled our estimate for this evening. Mark D went over all options with us with very transparent pricing and our install is scheduled for tomorrow morning. This was something we should have been prepared for but weren’t, and both Mark and Spencer took great care of us and made a major headache much more bearable. We will be choosing Atlas Butler when it’s time to replace our furnace for sure.
Shawn Flowers
4 weeks ago
Techs were great and got us running quickly. They were professional and friendly.
Kristal Compton
a year ago
I called because our air was not working. They gave me time frame for 2-4 hours. The Technician Andy was out here within an hour. He was very professional and nice. He fixed our ac and answered all questions I had. I'm never disappointed in the fast and professional service from Atlas Butler. I highly recommend them.I called Monday morning to have our plumbing looked at because we had a leak somewhere. Our Plumber Nate got there 2 hours later and was awesome. He was very knowledgeable and professional. He was also very friendly. He spent the majority of the day with us and he fixed the known issues and the unknown issues. He didn't leave until everything was fixed and we were satisfied. I highly recommend them for plumbing services.
Abra Goldman
5 months ago
We had a plumbing issue. It was fixed quickly and professionally. Atlas Butler always does a great job.
I was extremely impressed with Mike, the Atlas Butler technician who cleaned our ducts and vents. He was professional, very knowledgeable with a strong work ethic. The before and after pictures were amazing! We have used Atlas Butler for years to install and maintain our furnace and HVAC and have always been pleased with their work. Mike went above and beyond, could not have been more pleased!
john baumgardt
3 days ago
Doug and partner were knowledgeable and went right to work diagnose the problem and provide some different ways to repair the problem
Cybele Smith
2 months ago
Matt was early, pleasant, and fixed the problem very quickly and efficiently. 10/10 recommend
Came within a couple hours to fix my furnace. Good clean service. Nice repairman.
Furnace went out, and I was told I had a cracked heat exchange and needed a new furnace.Got a second opinion from a different contractor and they were able to repair my furnace quickly and without charging me Atlas Butler’s excessive $89 ‘dispatch’ fee.
The technician was right on time. He completed the job efficiently. He was very personable and pleasant. There were no problems. It was a very nice experience.
Rudra was very helpful, professional, and informed me about the age and recommended next steps for my HVAC. He installed a new thermostat and looked at a couple other issues, which we discussed. He was great! Highly recommended.
Mark Selvaggio
10 months ago
Mr. Butler was very kind and professional. He did an excellent job unclogging our drain and installing a new garbage disposal. He also gave me a good tip on what to use in the future to unclog drains. Thank you!
Fantastic service! On time and very quick response!! Connor was courteous and informative!!! Did a great job and our heat was up and running in no time!
Bone Crusher
2 months ago
Ryan was a fantastic plumber. Explained what was happening and why. Highly recommended!
john annarino
5 months ago
Very professional and the technician was first class. I would recommend them to anyone looking for a company to service your furnace and AC
Fred Smith was the tech that cleaned our ducts and vents. Very professional and on time arrival. I understand why so many people recommend Atlas Butler!
Henri Goulet
2 months ago
I witnessed the wondrous combination of plumbing expertise and impeccable customer service by Shiloh and his associate.
They did an excellent job and we are extremely happy with their service and performance!
Atlas Butler installed a complete HVAC system. Within a few days the A/C compressor became noisy. A tech was dispatched the day of my call and the problem was determined to be internal. The resolution was to have a team replace the entire unit rather than continue to attempt identify the exact, defective part. That says MUCH about Atlas Butler's Customer Satisfaction and standing behind their product. Thank you Joe, Robin, Kyle and Aaron for your thorough follow-through!
Great workmen ship fast professional job Explained the system &did a great job cleaning up &removal of old furnace thank you AB
Robert White
7 months ago
BEWARE!!! Called Atlas Butler because I was having concerns about my furnace. They told me the motherboard is ruined, had corrosion throughout and needed a new furnace that is 4 years old. Got a second and third opinion and they both gave me the same outcome that I needed just a new coil and relocate my condensation line for under $1000.Will and Gary, bad Karma is coming your way, shame on you. I will be contacting the Attorney General today as well and recorded the entire conversation on my security camera I had with the technician when told I need an entire new furnace on my indoor security camera.
Gretchen Sutterlin
7 months ago
I was having plumbing issues. The service man was very professional and knowledgeable. He fixed everything I asked him to fix and set up an appt with the sales team for a new water tank.
I used Atlas Butlers plumbing services yesterday and I can honestly say that I had an amazing experience. Jeromy was very professional and took the time to explain everything that he was doing and even gave me advise on how to avoid the same issues in the future. I wish there was a 10 star option! Thank you Atlas Butler.
They were very polite when I called and offered same day service. An email and text message was sent letting me know the technician was on their way with tech's picture. Technician was able to come early and quickly repair the A/C unit.
Marina Elliott
5 months ago
They were able to come out to our home the same day, and were very helpful throughout the entire process. Will be recommending them!
rebecca metcalf
a year ago
Used plumbing services. It was a Sunday and had a plumbing emergency. Water was shut off to the whole house!! We had waited all day for another company who advised us around 6:45ish that they would not be able to make it after all. Immediately contacted Atlas Butler and they were able to get someone out to us by 8:00 pm! He was fantastic worked quickly and got us fixed up in no time!!
We have used the maintenance service for years and always call Atlas Butler when there is a problem. One time in 15 years we had trouble with the service and when I called to complain, the owner said let’s meet for lunch and discuss my concerns. He showed up and we had a great lunch, wonderful conversation, and he addressed my concern. If the owner has time to meet me for lunch to address a concern, that’s a company I will be loyal too. Great Job Atlas Butler.
Charles Brown
4 months ago
Nick Martin was polite and professional. I was very surprised he got the job done within 10 to 15 minutes and still charged me for the repair of $390.43 (ouch)! But i do not smell anymore gas.
Phil Walters
10 months ago
Overnight the blower seized up.The AC was all ready on its last leg. I called ln morning and within 24 hours they installed a whole new system . In this heat, that was fantastic. The installation
team were great ..Thank you for the wonderful service..
We had a faucet installed. I was not home but returned to find a job very well done!! Thank you Alex Carder and Atlas Butler!
Ayala fixed our broken (frozen) pipe and an excellent job. Mark was very professional and diligently to fix the issue.
Sophia Dixon
11 months ago
I would like a refund. This guy came over looked at my system says it needs to he replaced. Ran no diagnostics and gave me a quote $13000 to get a new one. I had someone else come out now from a different company, they ran diagnostics. So pretty much I paid you to send a salesman out here?
Good response came out same day. Excellent customer service.
We had 2 guys out here, 1 in the house installing new furnace, a/c, vents, brand new system and another guy outside doing the a/c unit and lines, then he came in and did thermostat and carbon monoxide detector. Both of these gentlemen were super professional, very nice, excellent work on both ends. Kept my home in clean condition protecting my floors as well. Appointment time was for 8, they were here at least 20 minutes early and were out of here before 1pm. My husband and I chatted with them both the entire time. I couldn't be happier with the technicians they sent out. Would definitely recommend this company. Also, Brian the guy that set up the installation was incredible. He really worked with us to get what we needed and get us taken care of quickly. Great experience with this company from start to finish.
James Schwieterman
a year ago
My technician Will was prompt, courteous, and helped address an issue that had been plaguing our home for years. I appreciate his professionalism and the knowledge he shared during the entire visit. Would recommend.
Jeremy Polley
2 months ago
Incredibly professional and knowledgeable. Additionally explained the value of their service. Highly recommend their superior services.
James was great. I had em excellent experience and my problem was solved quickly and competently
Brian Armstrong
a year ago
I have used Atlas Butler for over 12 years. The techs are professional , knowledgeable, and thorough. A special thank you to Scott McCloud who worked with me to get the price that worked for me. The installers were here on time at 8:00. Replaced furnace and air conditioner and were done at 1:00. They did a great job, thank you.
Laura Righter
5 months ago
Impressed with speedy service and overall customer service experience! So grateful to Atlas Butler for going the extra mile! Thank you!
Thomas E Pitts
6 months ago
I noticed that the ac unit ran all night and the home temperature got warmer. So when I called Atlas Butler, they scheduled me for service right away. The technician they sent to my home was one of the most outstanding, hospitable, and knowledgeable gentleman I've seen in a long time!His work was very efficient, his explanations about the problem were very clear and understandable, and a fantastic people friendly attitude!So, if Atlas Butler is staffed with workers like Mr Jacob, I'll never use any other HVAC servic again. Thank you Atlas Butler!
Laura Nelson
3 months ago
Great technician! Explained everything in a manner I could understand. Felt confident with his recommendations.
Michael Meadows did a good joy, fixed three problems and was easy to deal with.
Wendy Jenkins
11 months ago
Atlas Butler was able to get me scheduled same-day for an AC unit that was not blowing cold air. Scott arrived early (which was amazing) and was friendly, knowledgeable and was able to diagnose and fix the problem in about 15 minutes. If I could give Scott and Atlas Butler 10 stars I would, absolutely recommend!
Patrick Tucker
8 months ago
Absolutely professional in all ways. From the first person that picked up the phone to the moment the technician left there was courtesy and professionalism. They were available at night, on a holiday, and spent time with me giving the best options and explaining the issue.
Cheryl Kimbro
6 months ago
Cody Jenkins was awesome! He took the time to explain what was going on with our air conditioner and even gave recommendations on what we could do until we are able to replace it. He explained the new programs that are now available and I signed up right away. I have been a AB customer since 2007 and I appreciate the great service. I told Cody when its time for winter inspections I WILL request him!Today 5/18/22 Michael Blackburn came out for a plumbing inspection which was totally awesome! Didn’t know they did that. He fixed 3 issues that we noticed and it “didn’t break the bank!” No matter who Atlas Butler sends out the technicians are ALWAYS pleasant and very knowledgeable. We are never pressured and enjoy the “let me show you” conversations that take place. Thank you Atlas Butler! ??Today 11/22/2022 Days before thanksgiving with 20 people coming to my house the garage disposal went out! It’s only 3 years old so I knew it had to be something internal. George Walters found the problem with the wiring and I am back in business! Thanks #AtlasButler
Betsi Burden
7 months ago
We love Atlas Butler! We came home to acold house and immediately called them. They sent Doug Weygandt, who diagnosed and then fixed the problem all in an hour! Thanks, Atlas. We appreciate your professionalism.Bruce & Betsi Burden
Antoine was on time. Did a routine inspection. Really nice and polite. I cannot imagine using anyone else
Susan Edwards
2 weeks ago
Shawn was friendly and professional. He completed the job in about 40 minutes.
Very timely! Originally told couldn’t come until Monday. Received call not long after they could come same day to fix clogged shower. Chris was great!
Jonathan Robarge
a month ago
They came out to check a water line to our area then when we called cause we had a clogged sink they said they don’t service our area that is poor business on their part
We always receive great service from this company! Atlas called us to remind us of maintenance and scheduled time for the next day. I like that they are transparent with what they’re doing, what needs to be done right away and what can wait. Have always had a knowledgeable and professional service person with each visit.
I contacted them for a repair on a weekend morning when my furnace stopped working. They were prompt and on time (<2 hrs from the call to the arrival of the technician), friendly, and professional.
I am impressed with this company. This is my second time using Atlas Butler for plumbing work.- thanks to Debbie/phone who walked me through the monthly Service Contract for HVAC and plumbing.- Jordan did an outstanding job repairing my toilet and offering solutions for the drain. He also gave me a quote for kitchen repairs.
Jennifer Burris
6 months ago
Spencer was very knowledgeable and polite. He had our old furnace running and a new thermostat installed in under an hour.
They let me know before they arrived and arrived on time. Technician explained what he was going to do. He left my house the same way he found it. We have always had great service with Atlas Butler.
Atlas Butler claims they don’t charge overtime or after hours which is so amazing but did you know that a small repair of $100 or less can lead up to a brand new AC system if you hire Atlas Butler that’s what happened to us we had a small issue of $100 fix but the technician said you need a brand new AC unit which wasn’t true (cost 5000 plus) considering they make commission selling product to costumers. Went for a second opinion and found out that my issue was 100 dollars fix and got it done. These people are liars be careful.
Our water heater failed 6 days after moving into our new house. I had atlas butler out on the same day to replace the corroded shutoff valve for the heater so I could have water to the rest of the house while we waited for the home warranty company to sort out a new water heater. After waiting for them to eventually deny our claim (which would have taken 1 full week to get a water heater installed anyway) I called atlas butler at 5pm, and r hey had scheduled someone to come out first thing the following morning. John Kirkman and Nick Skipper came out with the water heater I needed already in the truck, replaced the water heater and properly replaced some cheap thermal expansion job done during the previous install years ago for only a little bit more cost than the warranties contractor quoted me anyway. I have used atlas butler for years and will absolutely continue doing so indefinitely
Thomas A. Torr
9 months ago
Sunday morning in July, 90 degree day and my AC is not working. Suspect that it’s the thermostat, who to call who to call. Atlas Butler came out and quickly installed a new thermostat for $427. The technician then went down into the basement and took apart my 9 year old still under warranty furnace and determined that there is a serious problem and that the heat exchanger needs replaced due to a leak. The heat exchanger is covered under warranty but the labor would be $2,700. I mentioned that I would need to get a second opinion. He then red tagged my furnace and declared it inoperable and un-safe.In retrospect it is plausible that this is a real problem but also highly suspicious that such a small piece of now missing gasket is cause to replace the entire heat exchanger.We question why he went down there in the first place unsupervised to take our furnace apart and “find” a problem.Awaiting a visit by Care Heating & Cooling. “The Cat Toy in-the furnace experts”.
Rachele Russell
a year ago
This was my first time using Atlas Butler. I was impressed by how quickly a tech was able to come look at my furnace. Same day service was imperative as the weather was in the teens. Tech was on time, knowledgeable and nice as could be. They are now my go-to repair company. Totally satisfied customer here!
I was very pleased with Atlas Butler. They were on time and very professional. Everyone was very knowledgeable and the price was fair.
Ginger Escobar
a year ago
We had Atlas clean out the ducts and vents in our home. I really liked that they sent someone out to give us a free estimate of the cost. The technician was professional and kind and the estimate didn’t take more than 15 minutes and they were then able to get our appointment for the work to be done a few days later. The technician who completed the duct cleaning was also very professional and friendly. The process took about 3 hours and they included before and after pictures of the vents with our invoice. We had an overall great experience and the pricing was very reasonable. I will continue to use them in the future.
Sarah Brooks
5 months ago
The technician was awesome he worked but off getting my toilets working again I really appreciate it! He not also was very professional and
super kind
Mike did a great job. He was timely and efficient and found a repair that needed to be done.
Alex came in and not only discovered the source of the plumbing leak, but also fixed it fairly quickly
Our furnace turned off at 2:30 AM when the temperature was 10° outside. Will came out first thing the next day and was able to explain what had happened, how he was going to fix it, and provided options for future services Atlas Butler offers. We are very pleased and grateful this was all sorted out so quickly by such a professional technician and company.
We called Atlast Butler regarding akitchen faucet leak. Nathan R. Showed up the very next morning. It did not take him long to figure out the problem. While he was taking apart the old faucet, my husband dashed to the store to get the replacement. It was installed and we have had no water leak since. Nathan was great. I am so glad we called Atlas Butler and Nathan was the one that came to our house. He did a great job and should we have a need for their service, I hope they send Nathan to our home soon
Scheduled for Sunday called and made it there on Saturday. Knowledgeable friendly and helpful will use them again.
Nicholas Wahrer
a year ago
Recommended. Available, timely, and efficient when we needed our AC unit replaced.Our previous company missed an obvious issue and our unit died. Atlas butler sent a tech over same day, and coordinated a sales person the same day as well when we decided to replace rather than repair. The sales experience was thorough and not high-pressure at all. The install team was very courteous and knowledgeable finishing ahead of schedule.Although not cheap, you do get the quality you pay for. Our new system is now correctly sized for our house, energy efficient, and comfortable.
James sturiano
11 months ago
TERRIBLE!! The only reason I deal with this company is because the previous homeowner made the mistake of buying from them. since moving in I have had multiple issues with an 2 year old under warranty ac system. Every time They arrive they question the warranty, question their own notes from past visits, and only make excuses about what could be wrong. This time they failed to tell me about extra fees and acted as though I should if expected them. When I questioned why they weren’t upfront, they claimed their CSR never talks about the extra cost details. If you really want to know this brand’s rep, look up their BBB rating and numerous past consumer protection violations. They are awful all the way around. After this review was posted, I called to speak with a supervisor. They did not return my call. Just because they’ve been around for a long time, it doesn’t mean they’re worth your time. Ask anyone in HVAC, AB has a bad reputation.
Where do we begin on how amazing this service was?!! They responded right away (within two hours of our call on Sunday afternoon) and sent Antonio, who diagnosed the problem. He was very professional, prompt, courteous, and kind and took time to explain what he was doing. We were so impressed! After deciding to replace all three of our HVAC systems (due to various issues with each), Steve, a ‘Comfort Advisor’, was sent out within another hour and he was, again, prompt, courteous and professional. He went through our options and was respectful of looking out for budgets and personal needs from the equipment we were purchasing. After choosing the units, two of our three new units were installed the next morning (Monday at 8am) by another amazing team of workers- Tim, Wyatt and Zack. The three of them worked tirelessly and were very conscientious, explaining how to work the new thermostats and cleaning up after the installation. It was more clean afterward than it was originally! We are thrilled with the discovery of Atlas Butler and amazed at their service. This team of workers, Antonio, Steve, Tim, Wyatt and Zack, made them proud. If we were choosing people to represent a company for us, they couldn’t have done a better job. We are thrilled with their work and happy to have found this family-run organization to fulfill our needs. Thank you! Thank you!
Had kitchen sink drain pie leaking and needed replaced. Plumbing tech showed up at time I was told. Had to cut and replace old gavinized drain pipe with PVC. Tech was Donnie Branham. Did excellent job replacing and cleaning up. Was professional and courteous. He needs commended.
Very prompt, good job of explaining procedures, tech was very personal.
From the first time we called Atlas Butler when our furnace went out to coming and placing our new ac and furnace they were so nice and professional. They were here the next day at 8 AM with the new furnace I would highly recommend Atlas Butler. I feel bad for not remembering all their names but thank you Mike the first technician and Nick the sales man and to the 3 technician who was here all day you all were great!!This weekend we had them clean our air ducts and again did a great job. Showed up on time, explained everything and cleaned up after. Highly recommend getting your air ducts cleaned.
Do NOT use this company! They will try to sell you things you do not need and they will rip you off on repairs that you do need. They tried to sell me a humidifier for $3,000 when my air conditioner did need repair he told me it was $4,000 to repair it and tried to sell me a new air conditioner for $8,000! My system was not even 7 years old. I called another company they came in did the repairs for less than $400. I had been on there customer service plan for nearly 40 years and they repaid my loyal business by trying to rip me off
The service guy Nick was great. Very friendly. I need a new furnace so he wasn't here long.
Kim Kirtland
7 months ago
Every technician and sales person that was part of our job was professional, friendly, knowledgeable and helpful! Thanks for making the installation process so easy! Couldn’t be happier!
Fantastic service! Furnace went out and someone was out to fix it in 30 min. Needed a new furnace and it was installed in less than 24 hrs. All of the technicians were professional, nice and explained everything I needed to know. Highest recommendation.
Ken Hochdanner
a year ago
Plumbing service. More than satisfied with service. Technician was knowledgeable and courteous. In fact he arrived early for the appointment. I will recommend Atlas Butler to my friends and family without reservation. I used to be an inspector for the city of Westerville and cannot remember a time I turned their work down. Their craftsmanship and work ethic is above average. Thanks Atlas Butler for a quick response and a job well done!
Tyler went above and beyond installing my water heater. I really appreciate your hard work and kindness.
After not being completely satisfied with a few other Columbus area HVAC companies, Atlas Butler performed regular A/C maintenance. They explained very well the A/C system and possible optional iWave installation. I’m super pleased with the amount of time they took to make sure I was satisfied with the work and information. Our home is ready for summer. I’ll be a repeat customer. Thank you!
Nicole Keller-Hyzdu
8 months ago
Michael found the leak that was missed by others. He gave me several options for remediation with different price points. His recommendations were very helpful! Michael was professional and competent.
Very expensive service. They charge $130 to unclog a toilet with their auger. Took less than 15 minutes.
William Dolby
6 months ago
Great technician. Prompt, knowledgeable, courteous. Help us with recommendations for new hot water heater and maintenance services.
Jonathan Beard
a month ago
The Technician provided clear information on what was happening and what my options and their likely costs would be.
Charles Miller
2 years ago
Most recently, I had plumbing services performed by two very competent, friendly, polite, professionals. They did an awesome job in a remarkably short period of time, A+++++. In November of last year I had a new furnace installed also by two very competent professionals. I have also had AC and Furnace maintenance performed in prior years. EVERY Atlas Butler technician that has come to our home has been professional, polite, friendly, competent and most of all ALWAYS RIGHT ON TIME. It might be important to note I had a city inspector out to check the gas furnace installation (a permit thing) and he even gave Atlas Butler a great plug or review. The come highly recommended from this party! A+++++
The techs were courteous and seemed more than competent.I decided against have the drains cleared when I was provided a quote of over $525 to clear 3 drains in my bathroom (2 sink & shower stall).The estimate was way beyond what I was willing to pay.
Kevin Zacharyasz
a year ago
Atlas Butler was extremely professional. They provided multiple appointment confirmations, updates on when they would be arriving, and upfront diagnosis. Everything was done in a professional and efficient manner. Customer Service and Technicians were courteous and extremely knowledgeable. Overall, this was a great experience. 10/10 would recommend.
Justin did a great job replacing our main shutoff valve.
Christine Morris
10 months ago
We needed a plumber for a bad kitchen sink clog, and we needed one soon. With a bunch of teenagers hanging out at our house on Friday and an adult gathering expected on Saturday, we needed a functional kitchen fast! Donnie B came over on Friday night and stayed till the job was done. It was a particularly bad clog, far down the line. Donnie was great to work with, and I think I have found my new plumbing company! Hopefully we can have Donnie back when we need help again.
Christy Talese
2 months ago
Jacob was great! Explained what happened clearly. Glad we are warming up again :) Thanks
Robthebengalguy
4 months ago
Shawn was very professional and he explained things what was wrong with our furnace and he was here within a half an hour of me calling or so
Our experience with Atlas Butler was outstanding from start to finish. Our Sales Advisor, Chad, was amazing. He was extremely knowledgeable and took time to explain all our options. He was responsive to all my follow up questions and delivered on all the expectations he set.The installation crew was a team of true professionals. They showed up on time and worked efficiently throughout the day to replace our furnace. They took care to make sure they left us with a great performing system, that was installed at the highest level of workmanship. They also did a great job cleaning up at the end of the day and took time to explain our system to us.This was a job very well done all the way around and we would highly recommend Atlas Butler for any HVAC needs.
We were highly impressed with the responsiveness of the Service team from the moment of our call to this morning with installation of our furnace and air conditioner. I called around 6 PM on a Friday evening, the Service Tec arrived by 7:30 PM and diagnosed the problem. We agreed to install a new furnace and this morning Saturday the installers arrived at 7:00 AM. All staff have been courteous and very disciplined in their work efforts. While they are still working, thus far we have been highly impressed and appreciative of all of your support. Thank you.
Aaron Acus-Souders
a year ago
We called on a Saturday afternoon and were delighted to have a tech dispatched within a few hours. My wife and I were blown away by the professionalism, knowledge, skill and pleasant demeanor of our service tech, Bo. Our system was up and running in no time. We were pleased by Atlas Butler's speed and great value. Thank you.
Technician, James, called ahead and arrived promptly at beginning of time window. James was professional, courteous, and knowledgeable. James took time to show me how to install a new air filter and explained options for purchasing replacements. James was very respectful of both myself and our home. Very happy with the service.
Richard Rush
2 months ago
Conner Robertson replaced thermostat and signed us up for maintenance and duct cleaning, very well mannered young man.
Thank you my friends,
Richard Rush
Laurie Smith
5 months ago
The repairman that came to our house finished a minor kitchen sink repair for us in 5 minutes...no kidding...reasonably priced too...we will definitely keep them first on our list for repairs...
Bernard Huelsman
9 months ago
Atlas Butler installed and has done scheduled maintenance on two A/C units and has done a great job.Recently we signed up for plumbing inspecting and they did a great job with a sewer line clean out.
Technician was knowledgeable and professional. Although I have an older unit and he demonstrated some ares of wear and potential failure, I never felt pushed to purchase a new unit. He also explained the financial benefits of a new system but got my current one running for the cold day at hand. Very good service.
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