Best Slow Drains in Cincinnati OH

Zack was great and they came exactly when they said they would!

I was positively impressed by the staff's openness regarding pricing and their thorough explanations. Their commitment to completing the job to my satisfaction was evident.

Jason and Tony were wonderful! We had a few hiccups that were not their fault but they explained all to us and finished the job in spite of the delays. They were great through out the entire job! Thank you!!

Within 2 hours of my call, He came with full load of equipment. He did an excellent job and clean the whole sewer pipe without additional charge. The faucet change was done flawlessly as well. I am very satisfied with the service and highly recommend them!

Very professional and skilled employees. We have used them several times and are very pleased with their work. Reasonably priced also. We will definitely continue using them for all plumbing services..

Very professional and good communication with these guys. Fair pricing and great work! I felt very comfortable letting the crew come into my home as they solved all my issues and left no mess.

The gentleman was really nice and professional. The best part is there was nothing he could do to fix the hot water heater the evening he was here, so he didn't charge me any fee at all! Not even a fee for coming out to tell me what was wrong with my water heater! That was awesome of him! Another place I called wanted $89.00 just to come out and see if they could put in a new water heater? So yeah, it's a good reliable company and I will definitely call them back if I have any more issues.

Very prompt in addressing issues.

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

I seriously cannot believe this company is sent out to do work. Warranty company sends them out, technician is never on time, never responds to messages or calls, needs to order parts for job but won't tell you what they need. Working on a lawsuit against this company and warranty company at the moment because this is laughable and a total scam

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00