Best Prevention Maintenance in Cincinnati OH

Their top-notch suggestions were promptly brought to life with exceptional skill.

Hot water heat broke in my rental property and water was leaking on to the floor. I spoke with Jared and within 24 hours, the unit was removed and a new one installed. Very professional! Great company to work with and reasonable pricing.

Josh was a good young guy. Very pleasant. Found the problem was a clogged gauge. Fixed in a short period of time.

Shawn #598 Was So helpful and did his job quickly and efficiently! I have used this service before and due to the quick and excelant service I received both times , I will call Immediately if I need them for Any problems in the future!! Will also recommend to family and friends! Thank You!

Jason came to my home and performed a jetting process in my sewer lines to remove all debris leading to sewer main and we were able to have a good look inside my piping underground in order to determine the condition of my system. Jason is professional and helped me determine what my issue was.
I highly recommend Neyer plumbing and using them.

They were able to fix my issue the same day I called them. The plumber was very knowledgeable about plumbing, was able to give me some education on my houses pipes and the best way to take care of them. I appreciated the timeliness, professionalism and respectful service! Definitely will use again!

Our bathtub drain pipe, which was embedded in concrete above our dining room, burst. We were told that we would need to jackhammer our bathroom floor out to get to it. Then Eric arrived, and knew how to get to the pipe from below. It took him two days, when we feared it may take several weeks. He was great and did the job in the time and at the same cost as he initially quoted. We went from having a very bad accident to a very positive experience. Thanks, Eric!

Have an old house, so roots in plumbing happen sometimes. Chris and Andy definitely helped quickly, were very knowledgeable, and gave realistic picture of what was going on and the price points and suggestions on what would be best for an old 1882 house with a small crack or two in the main pipe, which is where the roots sometimes come in.Definitely would recommend company

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00