Best Damage Water Pipes in Cincinnati OH
Steer away!!! Their technician did not see a tennis ball stuck in my downspout drain and claimed that downspout drain was broke and smashed down. I took this pic with my phone. I called to get my hard-earned money back. They wouldn't refund! The guy on the phone was not apologetic at all and claimed they had done everything right.
500 W Sharon Rd, Cincinnati, OH 45240
Plumber
Cullen was very professional and timely with an issue in my bathtub. Would call again if an issue were to arise again with my plumbing!
24 Whitney Dr Suite A, Milford, OH 45150
Plumber
They showcased their punctuality and skill by delivering precisely what I had in mind. Timely and fantastic work.
8763 Union Centre Blvd, West Chester Township, OH 45069
Plumber
Plumber
Maurice was professional and very knowledgeable regarding my hot water heater. He identified the shorty workmanship of the previous worker and repaired that. I would recommend Rotonda Rooter again and ask for Maurice!
1095 Nimitzview Dr #404, Cincinnati, OH 45230
Plumber
Ronnie and Don were very professional and over all wonderful. Ronnie was able to help unclog the plumbing and made sure everything was all good before they left. Definitely will be using them if we have any other issues.
101 Beacon Dr #1, Wilder, KY 41076
Great company to work with! They care about building relationships and overlooking mistakes that my company made with theirs.
We look forward to working with AA for many years to come.
We look forward to working with AA for many years to come.
Cincinnati, OH 45242
Plumber
My name is actually Mary Jo McClain. :)
I was thrilled with the work that Gino and Ben did replacing my discharge pipe. They were professional, courteous, explained everything, had a sense of humor. Everything was efficient, clean up was perfect, and they really went above and beyond what I could have expected. Would recommend 100% to anyone (and already have). Even my neighbors were impressed with how thorough and thoughtful they were. Couldn't be happier.
Also - Anthony did the estimate, and he was great as well. Friendly, did a great job explaining exactly what he thought needed to be done.
Thank you!
Mary Jo McClain
Milford, OH
I was thrilled with the work that Gino and Ben did replacing my discharge pipe. They were professional, courteous, explained everything, had a sense of humor. Everything was efficient, clean up was perfect, and they really went above and beyond what I could have expected. Would recommend 100% to anyone (and already have). Even my neighbors were impressed with how thorough and thoughtful they were. Couldn't be happier.
Also - Anthony did the estimate, and he was great as well. Friendly, did a great job explaining exactly what he thought needed to be done.
Thank you!
Mary Jo McClain
Milford, OH
3984 Bach Buxton Rd, Amelia, OH 45102
Plumber
On a Saturday we had a leaking pipe under our kitchen sink. They came out in a timely fashion, and repaired the leak as well as installed a new faucet. The plumber was great. My only issue was them sending out a supervisor an hour ahead of time to try to sell me remediation services. And the price for the repair seemed high to me, but I was willing to pay the premium in order to get the job done quickly.
2125 Montana Ave, Cincinnati, OH 45211
Plumber
Great job by plumbers who will gladly answer your questions. And, stand behind their work. Pricing is very reasonable for licensed, bonded plumbers. I'm hiring them to do more work in my home.
6561 Glenway Ave, Cincinnati, OH 45211
Plumber
Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!
50 E Rivercenter Blvd #466, Covington, KY 41011
Plumber
First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.
We now have water leaking under the floor it will not dry up even after using a shop vac.
I would like my money back $480.00
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
---------------------------------------------------------------------------------------------------
Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.
We now have water leaking under the floor it will not dry up even after using a shop vac.
I would like my money back $480.00
255 E 5th St #2500, Cincinnati, OH 45202
Very professional & friendly! Extremely responsive and showed up same-day. Very appreciative of their service.
Cincinnati, OH 45230