Best System Replacements in Chesapeake VA

Our outside water spicket broke at 0630am when turning it on. Unfortunately, this old house you have to turn off the water to the entire house. Leaving us without running water. Mr. Rooter was the first company that I called that was able to come over and check it out. We originally thought it was possibly a quick job, but man, were we wrong. Sam our technician was with us for probably over 5hrs trying to fix and replace the spicket and pipe. You could tell the previous person rig it. He didn’t rigged it but actually fixed it!! Which we appreciate!! He was very polite. Explained everything to us. And did an amazing job. I 100% recommend him. In the future I will call this company back if I need anything plumbing related, but honestly I pray I don’t, haha. Thanks again, Sam!

I have called every day since Thursday, July 9th, 2020, for Emergency HVAC Service (their website states 24/7 Emergency Service Available) for an HVAC system that is under warranty by Smith & Keene and they told me the first available service call is Monday, July 13th. They said that they make houses with no AC their priority. Found out further that they will only respond to houses with no AC in Emergency status, regardless if their technicians are busy or not. I am also of the belief that if I was a paying customer (one they could actually get the emergency service labor rate) and not dealing with a system under warranty, that I would have had someone out to the house already. This is completely unsatisfactory. Their staff has been completely unprofessional and this is not representative of a company that has been around for 73 years. DO NOT RECOMMEND.

*** UPDATE (7/14/20) *** System has yet to be fixed. Technician came out on Monday (7/13/20) and agreed that the system had two leaks in it (one at the valve at the unit and one on the coil block on the air handler). They then had to order the parts as they neither keep any parts on hand nor were willing to remove the parts from any of the other systems that they had on hand. I spoke to them today and they initially said that the earliest that they could get out to my house would be Friday. Are you Shi**ing me? After a not so pleasant conversation, they said they could get out to the house on Wednesday morning, 07/15/20. I asked them why they couldn't have there emergency technicians come out tonight and they said that they could not do that. This has been the worst experience of my life as far as dealing with customer service. If there were a grade less than an F, they would receive it. I CANNOT REITERATE THIS MORE, DO NOT USE SMITH & KEENE FOR ANYTHING. YOU WILL ONLY BE DISAPPOINTED IN THE END.

GR8 FAM

Bud’s did our plumbing, electrical, and HVAC system. We are very happy with the work and professionalism of all of the technicians that worked on the house.

Their quote was much cheaper than several other companies we called. Their tech John was very friendly and completed the repairs.

I have a leak in my bathroom and mold. Norfolk plumbing came out and recommend a new bathtub for 2k and nothing else not mold solutions or even where the leak was coming from. They did come when they said they would and it was a free estimate. Just not what I needed.