Best Hour Emergency Hvac Service in Chesapeake VA

Tech was very courteous, friendly and professional. He changed my filters. He thoroughly discussed our usage, seeking operations integrity and offer suggestions. He recommended some minor things I could do to protect the main unit outside.

Not recommended this smith & keene repair & service to anyone. Be aware! You will be hooked after you called them. Be prepared big money to give them for nothing and zero resolution once they come to your house! This company (and its workers) just try to make $$$, they're not honest of service for any thing that related to your house HVAC. My system was installed by this contractor several years ago. The new installation was fine as several years ago. But the repair/service from smith & keene is very bad. I called them and a lady in office hooked me up with a tech on the field. He came to my house and checked why my Carrier Infinity AC not working properly, because there is no cooling air coming out inside the house. After he open the outside AC panel and touched pipes around the unit, he told me that there is hard to find the problem and right now the AC unit working fine!? Approx about ten minutes checked he put the panel back and he was not even come inside to check other AC's related components, he asked me for $89 of service call (?) without any result/resolution! After paid him with CC there was no paper or receipt for me. He told me he'll mail hard copy to my address then he left. I checked account in my CC and the charge was already posted. I waited over a week but there is no receipt by mail, nothing and I had to contacted the office. Currently, I still don't have invoice receipt that smith & keene charged me for a tech person was unable to find error on my AC. Avoid this company. Try to find the other vendor with good knowledge and honestly working that help customers to resolve HVAC problem. Not just come then go. This is bad habit of service. This contractor come to customer's house just for one purpose: collect free money from customers; once they stepped on your property they will charge right after every 10 to 15 minutes without give customer advice, even thing(s) they are unable to identify the symptom on HVAC.
(Addition information: One week later, I had other different and trusted HVAC contractor company from other area came to my house and checked the entire system, he used his multimeter and other digital gauges to read/check electrical components, gas coils, checked inhouse thermostat, inside coils/tubes, air filter, drainage pipes, etc... and he found that the capacitor inside the outdoor my AC unit needed to be replaced. He explained to me that there are six major problems that the AC unit won't cooling air inside the house. He did replaced the capacitor in the next few days (this part needed order) and charged me one time with fair price (as he came to my house twice)). My AC unit is running and producing the cooling air very good now, but this result because of without smith & keene involved!

Man I feel robbed. Gentleman said he would unclog the main line for 100 bucks. Sounds to good to be true. It was. He put a 6 inch pc of plastic in my bathtub and said sorry can’t fix it like this. Gonna be $567.00 an hour. I straight up asked him so I pretty much wasted 100 bucks. His response was yeah pretty much. Please don’t be fooled by them.

Technician was timely, friendly, and clear communicator. Took time to explain the issue and fix it!

Requested A-1 American to come and check our water heater for a minor gas leak. Paid $78 for technician to come and give details about repair. Price to replace was higher than any business around. They needed my credit card number to prepare for possible parts ordering to repair. During the midst of crawling around the attic with him he had me sign a paper supposedly to charge for their visit. Next day I see $600 charged to my card. Got quote by phone for an extreme amount to replace the unit so I asked them to cancel the job. They charged me another $60 to cancel. Beware of A-1s extreme rates and be sure to read the fine print on anything you sign. They should change their name to Z-1 UnAmerican! So let me see now. I paid $158 to A-1 American to do absolutely nothing?