Best Plumbing in Chesapeake VA

I called yesterday based on recommendations from the Nextdoor app that they were able to come out quicker than other companies and I needed someone to come out sooner rather than later. I had the bathroom floor replaced and when the company went to put the toilet back, determined that the valves attached to it were old and should be replaced (and we decided to get the ones on our pedestal sink replaced also since they were likely old as well) and it needed to be done by a professional plumbing company. I called and was quoted $163 plus parts by the woman on the phone. I told her I would call her back after I spoke to my husband. I was told to ask her if that included putting the toilet and sink back once the valves were replaced when I called back, which I did and she said yes. I asked how they know what valves to get and she said he would come by, look at them, go to the store and get the parts and come back to do the work. What I was clearly not told was that the cost was actually $163 per hour and that includes his time to and from the store plus a $28 service charge which was not mentioned at all. I appreciate that they were able to come the next day, but I do not appreciate being scammed over the phone to get my service by not disclosing their price is per hour and that's going to include however many times the plumber goes to and from the store because he needs extra parts - I had all the parts that had been on the sink for years and were working, but he determined that one of my extension pieces was too short and he needed a longer one - so I paid the extra time for that trip as well. I did ask for extra work while he was here - one of my other toilets wasn't flushing properly - I asked him if he had time and if it was an easy fix, if he could do it. We talked about price and he said it would be about 15-20 minutes extra plus parts and quoted me roughly $80-$90 extra. Now once I got the bill that was $250 more than I was expecting and I asked him how and he told me it's $163 per hour, I told him that is not what I was told over the phone. He proceeded to tell me that the receptionist had done that before. So I called the company and a man answered (I'm assuming the owner). I explained the situation and he said the woman was on speaker phone so her heard her tell me $163. Then later, after some arguing about how long the plumbers were here (because they had to go to and from the store twice) when I said I don't appreciate being scammed to get my service, he changed his story to say he heard her say $138/hr plus a $28 service charge. So now the price has changed and the service charge has been added. He then asked me if I thought they should work for free. Of course not, however, and what I told him in my response is that I expect to get an honest quote when I call. As I was explaining how they should make sure their receptionist is quoting the correct price to customers, he hung up on me. I'm sorry, but if that is not the worst customer service, then I don't know what is.

Tray is a very knowledgeable guy, he knows his way around AC units & walk in coolers

Excellent company. Great standards. Reliable employees.

Ty came and was very respectful. Introduced himself. Found the problem and solved it. He explained what the process was in great detail. Will definitely use this company again.

Professional, reasonable, polite, timely, these guys are all & more! Had another company out shortly before Denny's & we were more than displeased. Denny's did the job & actually fixed the problem. Have already forwarded their info to all my friends & family in the area for their possible plumbing needs.

Best plumbing supply Company in the Tidewater area. Great management,
service excellent, friendly employee's and very knowledgeable in their business and far as giving advice in all aspects of plumbing and heating

AB Parker & Son is an upstanding and ethical family business that is owned locally and is in its third generation. I personally have met the 1st Parker and have had a long standing relationship with the son and grandson. They are honorable and ethical and have always gone above and beyond to ensure the job is done right.

Rat Fink is a pseudonym, but I am a long time Hampton Roads resident!

Booked an appointment between 10am and 12 , at 11:53 I called them Since I had not heard from them this morningI never got a courtesy call or anything that they were coming or running late or anything and told me that he would be there at 1pm an hour later. It would’ve been nice if he called Earlier and said he was running late I could’ve taken care of other things instead of waiting around like a dingbat. I have always had plumbing companies touch base with me in the morning to confirm the appointment let me know if there were any issues they would contact me not these people. Their loss 👎🏼

Highly recommend Bertolino plumbing have done multiple jobs for me from removing a stubborn clog to a large diagnostic problem which they figured out was old pipes that needed to be replaced. They are quick to schedule a visit. I have only waited a day before the scheduled visit. Professional, good quality and value. They figure out the problem and work until the problem is resolved.

Thank God for Jose! Our sink clogged up while cooking Thanksgiving dinner and of course we were totally freaking out. Jose came over and fix the problem right away. He was extremely kind and courteous and we super appreciated him wearing a mask from beginning to end as we have a little one in the house (and let's face it not all in-home service providers are doing that!) He explained to my husband exactly what was going on and how to address it in the future. He also didn't charge us an arm and a leg like big box stores! Thank you so much Jose!!!

Excellent, honest plumber. Reasonably priced. Great service and quality work!!

Planet plumbing responded quickly to a main sewer line blockage. They were professional, experienced and flushed the system in less than 15 minutes. Also cleared the tub drain. In and out in less than an hour and price very reasonable! Extremely pleased with the company and the end result. Will definitely call on them in the future.

Tech came to our house soon after I contacted their office. I had a leak coming from the crawl space into the attached garage. He was able to identify the source and repair in a short time frame. Top notch job, very professional and great value. They are now my plumbers.

Precision Plumbing & Drain Cleaning fixed my ceiling leak in one visit after another company came 4 times and charged way higher prices. Thank you Precision Plumbing & Drain Cleaning.

Fair, honest, and reliable. We don’t use anyone else for heating and cooling maintenance.

Rude and unprofessional. Showed up outside of the scheduled appointment time and acted annoyed with me that I wasn't prepared for the appointment. Spoke to me in an extremely condescending and disrespectful manner. Service was a part of our 12 month home warranty, however I will absolutely not hire this company for any future work.

Do not give these guys any money crappy crappy job

They did a sloppy job, fixing main pipe leak . It took them a few times to connect pipes after removed the concrete.... Did not replace the concrete as agreed , put back the old broken concrete and cover it up....The Owner Carlton Jones Gave us a warranty, but a couple of months later the pipe shoots up water again....the owner did NOT answer the phone , his mail box is full, NO response to text.