Best Electrical Wiring Installation in Charlotte NC

My water heater broke down on a Saturday morning in December. I called Queen City Plumbing and Nas came out same morning and did the repairs. He was professional and friendly and did a great job. I highly recommend this company.

Service was completed fine but communication from this company is terrible. I have a rental property with tenants living there, so I informed the receptionist that I want them to call/update me (the owner). For both the initial service call/diagnosis and repair (2 different appts), no one ever called me to let me know what the actual problem was or when it was actually fixed. I just got a call from the main office letting me know that I need to pay the bill, but that person knew nothing about what the technician actually did - other than saying “uh…yes he fixed it”. Maybe the technician told my tenants but I don’t think it’s too much to have the technician actually call the owner, as requested. So apparently “it’s fixed” but I really have no idea since I never really got the details. Seems like they’re more worried about getting paid than ensuring the customer that the problem is actually fixed.

Had a minor hiccup but the company corrected it immediately. All the technician s that came were extremely polite and professional. Hassle free. Definitely would use them again. Thank you

Michael Bigham at Roby Services was unbelievably helpful. He was quick to identify my issue and complete my work in a timely manner. He was very professional throughout our interaction, and answered all of the questions I had for him to ensure the issue was fixed appropriately.