Best Trenchless Sewer Repair in Albuquerque NM
Plumber
Plumber
Mark came to our house and did a diagnostic, he let us know if we got the part exchanged he could come back in the afternoon to install it. We did and he did. The service was great, Mark was super professional, he wore a mask in our home, explained everything to us and showed us his completed work. He cleaned up all of his mess and gave us a 30 day warranty on the install.
4300 2nd St NW, Albuquerque, NM 87107
Plumber
At This Point, They’ve Basically Stolen My Money
I called up Sunshine Plumbing to do a sewer inspection on a property I was interested in, after the general home inspection found there were potential blockages.
Sunshine came out fast enough and did some kind of sewer inspection, but that’s when all sense of responsibility and service ended.
After the inspection was done, I had to call them multiple times to try and get the inspection report and their cost estimate for fixing the issues they uncovered. This was all under a tight timeline that Sunshine knew about, and because of their delays, I missed several important deadlines in the deal. Eventually, Sunshine sent me a “report” that was basically a hand written report by the lady at the front desk, not the actual inspector. This report was bare bones, didn’t have any kind of cost estimation, or explanation of issues that they found. It basically just told me that there was a blockage. Sunshine’s report was less informative than the general inspection report I got on the sewer line. I spoke to about 6 people, including a manager there, asking for a more informative report and cost estimations. Nothing EVER materialized.
So eventually, we had to go with another plumbing company to get what we needed, but two weeks had already gone by. I called Sunshine on in late Dec. to ask for a refund. They were totally accommodating on the phone and said they understood and even apologized.
Over a month later, I still have gotten no refund. I’ve called four times about it now, and I keep getting the same excuse that “So and so needs to approve it and they are out.” Or, “Our finance team will be releasing those refunds at the end of this week.” All BS. I feel like at this point they’ve just stolen my money and I won’t ever see it again. Avoid using this place at all costs. They will over promise, under deliver, and keep any payments you made to them. If I could give them negative stars, I would.
I called up Sunshine Plumbing to do a sewer inspection on a property I was interested in, after the general home inspection found there were potential blockages.
Sunshine came out fast enough and did some kind of sewer inspection, but that’s when all sense of responsibility and service ended.
After the inspection was done, I had to call them multiple times to try and get the inspection report and their cost estimate for fixing the issues they uncovered. This was all under a tight timeline that Sunshine knew about, and because of their delays, I missed several important deadlines in the deal. Eventually, Sunshine sent me a “report” that was basically a hand written report by the lady at the front desk, not the actual inspector. This report was bare bones, didn’t have any kind of cost estimation, or explanation of issues that they found. It basically just told me that there was a blockage. Sunshine’s report was less informative than the general inspection report I got on the sewer line. I spoke to about 6 people, including a manager there, asking for a more informative report and cost estimations. Nothing EVER materialized.
So eventually, we had to go with another plumbing company to get what we needed, but two weeks had already gone by. I called Sunshine on in late Dec. to ask for a refund. They were totally accommodating on the phone and said they understood and even apologized.
Over a month later, I still have gotten no refund. I’ve called four times about it now, and I keep getting the same excuse that “So and so needs to approve it and they are out.” Or, “Our finance team will be releasing those refunds at the end of this week.” All BS. I feel like at this point they’ve just stolen my money and I won’t ever see it again. Avoid using this place at all costs. They will over promise, under deliver, and keep any payments you made to them. If I could give them negative stars, I would.
257 Juan Tabo Blvd NE, Albuquerque, NM 87123
Plumber
Responded, diagnosed the problem, and offered solution options quickly, professionally and completely.
3540 Pan American Fwy NE ste e, Albuquerque, NM 87107