Best Service Calls in Albuquerque NM

water heater flush

Service tech was good but the office failed to call me to schedule 2 wk city approval inspection.I called on monday 3:00 pm they told me it was too late to schedule for tues but they could come wens and I asked if they could come thurs and he said yes. He said he could not tell me a time that I needed to be available all day.No one showed on thurs. My disappointment is the man didn't schedule my apointment with to the city till wens. Had he called it in monday pm or tues morning the city may have been there on thurs.The manager blamed the city and covid 19 and refused to admit they made a mistake. He didn't even say he was sorry or tried to help me reschedule. Said we were dealing with government.In my opinion once they get their money customer service goes south. I dont care if they ever schedule the follow up inspection.My friend used TLC to install water heater 1.5 weeks after I had affordable install mine and they called him scheduled city inspection follow like they said they would and city showed up on time and he paid $400.00 less.Rich SwinneyRio Rancho

I was very happy with Phillip for our furnace issue, he came in and no non-sense determined the issue, got the parts needed and had me up in running in a couple hours time once the parts arrived and answered extra questions I had. I don't feel like I was overcharged. Thank you academy plumbing. Will come to you again.

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