Rocketman Plumbing

I've used Rocketman Plumbing for various jobs at my home. They respond promptly to calls for services. Their plumbers do good work, and unlike some of the local outfits, their prices aren't outrageous. I highly recommend Rocketman for all my readers plumbing needs.

Crew was awesome and Kyle really cares about each and every job!

Never used them

Not only a good company but a great group of people. Highly recommend them.

an employee came to see what I needed telling me exactly what he was going to do to install an outside faucet the next day I got an email with the cost of the project I agreed to that and he was out within just the next day or two I'm very happy with the service I thought the employee was excellent both in the way he represented the company as well as what he was going to do for me

Just couldn't be happier with their price and more importantly their service. Absolutely top notch!!

Eric did a fast job of tightening the kitchen drain to stop it from leaking, I did not have the correct tool to do it. Eric was very nice and never talked down to me while doing the work.

I've used Rocketman Plumbing for many years now and have had them do everything from major repairs (new furnace and sewer line replacement) to fixing minor leaks. The owner, Kyle, is very detail oriented and ensures his plumbers are doing things correctly and delivering the desired results for the customers.

good response time and the repairman are excellent 👍

Call this business for all your plumbing and heating issues. They are professional and provide superior work. I've called them in several times for a variety of issues and they NEVER disappoint. Best in town!

My furnace was making some strange, loud noises then went completely offline. I wasn't able to determine the issue and gave Rocketman a call based on co-worker recommendation. They got me squeezed in the next day and figured out that it was the inducer motor in my furnace that needed to be replaced. Got it done and working within the hour they arrived. Very professional and helpful. Payment was easy, even for first time customer (which comes with a discount!) and I'm happy to recommend them!

I have used these guys a few times. I will definitely call them next time I need plumbing work.

Very informative and worked on my home quickly. Will use again in the future.

I always recommend this company they’re always very responsive and get the job done in a timely manner

I wanted to brag about these guys. The gentleman that showed up was polite and efficient. It's February of 2021 where we're getting hit with cold and snow across the nation. My water froze and my pvc needed replacement. They were the only ones who could come out in less than 24 hours, and reasonably priced. They not only cleaned out my water closet, they replaced the pvc, added additional insulation and wrapped up my pipes that were already there and put them in a better condition. They were so quick, clean and professional. Thank you for your help!!

Rocketman Plumbing did an extraordinary job. Had a leak that came up in my front yard between the city meter and the house. Rocketman Plumbing were able to come and assess the leak the next day. Then advise me on the best course of action for repair. Hands down a great experience all things considered. Will definitely use them again.

We called for them to come out and snake our drain. We have cleanouts. They did the job, but charged us an extra fee for using their big snake, when the regular one would have worked. They didn't clear that with us beforehand. Otherwise good and professional, I just feel bait and switched.

Saved me over 2K! It was only a faulty thermocouple. He replaced it and it’s been smooth sailing. I had no hot water for a weekend and I had to shower at defined fitness!! I love you guys!!!

Rocketman replaced the 40+-year old Coleman gas furnace. The work was done efficiently with good clean-up. Came out again when an intermittent fault occurred. New Revolv furnace working well. It is intrinsically very loud and unlikely to survive as long as the Coleman did.

I called Rocketman to install or check out the faucet in my main bathroom. Scott from Rocketman was very professional, viewed the problem with my leaking faucet, determined that I needed a new faucet and purchased and installed the new faucet (the same quality and type of my old faucet) on the same day. I will call Rocketman/Scott for all my future plumbing issues. Thanks!

Rocketman plumbing will stand behind their repair. They will fix it properly. Very pleasant to work with

They were fast an professional. I'd use them again.

Rocketman installed a new faucet. They were prompt and professional. I will use them again.

My experience with Rocketman has been very positive. Their plumber came and fixed my problem in minimal time. I appreciated his (their) efficiency and will use them again when the need arises.

ceasar and carlos did a very good job. excellent communication. always kept me informed and aware of my options. very respectful of my house. cleaned up after the job. i definately recommend them.

My partner and I rely on Rocketman Plumbing for prompt service of all our plumbing needs.

My water heater installation did not pass the first expense inspection. City of Albuquerque inspector came and the pressure release valve or mechanism was not installed appropriately. Apparently the way that my water heater was installed 20 years ago is not currently up to code. So they came back but not during the week they came on a weekend and spent more time trying to figure out how we could bring it up to code. They were here three different times and I probably spent more than 10 hours of my time overall waiting for the installation and fix. Ultimately they found a solution and to what they did not initially think was going to be a problem. Repairman was pleasant and somewhat professional. My only complaint was on his weekend visits he drove his personal vehicle to my residence and it leaked oil on my driveway. I was very unhappy about that situation and very unhappy that he wasn’t able to clean it up totally. Finally I had to reschedule with the city inspectors office to have them come out and do a second inspection. Thankfully it past the second time around. I would recommend this company as they seem comparably priced and we’re willing to work until the situation was resolved.

Love Rocketman!!! We have worked with Rocketman for years and always had a great experience. The staff always shows up to projects on time and works quickly and efficiently. I would recommend them to anyone. Thank you for years of working together!

First guy could not fix problem 2nd time guy better and fixed. One of the guys shut off water under sink to RO and refrig. no ice by Friday. Refused to come back on Saturday without extra charge. Got someone else to fix their mistake unprofessional.

Smell coming through my building

On time, polite, clean and reasonable!
Will use this company again.

Friendly staff with in-depth knowledge on time professional & courtesy technicians.

I have used Rocketman plumbing for several years for our home, our rental property AND we only use him at my place of work. They are curteous, quick to respond, efficient and get the problem solved! I wouldn't think of calling someone else!

Major plumbing problem - water was leaking from the underground line that runs to the house. Rocketman was able to identify the problem within a matter of minutes, and had it fixed by the end of the day. Barney was especially helpful in assessing and explaining the issue.

I had some of their techs out to fix an issue I had with my water heater. The wires from the controller to the burner grounded out against the metal cover on my water heater, because I was a dummy and bumped against it, causing it to ground out.

Oh well, so I gave them a call. They came out, diagnosed that it was the burner, were very friendly and prudent about trying to get the part asap.

They replaced the burner ($700) and it’s still not working. When it grounded out it also fried the electronic controller (which I could see as obvious).

This tech that replaced was a different one than the first one, and was talking to my wife. He didn’t elaborate further than “the burner is fixed, but now the controller is bad.” He then tried to justify replacing the whole water heater, which would have cost around $1700, or just to replace the controller, which was quoted at $600.

Now I totally understand that when troubleshooting sometimes you have to throw parts at something until it works, and I don’t know for sure if those prices are competitive. I don’t really understand the logic of replacing the whole water heater.

I ended up going a different route to fix it for other reasons. Overall, my experience with these guys is a mixed bag. I thought I’d share, just so people can know what my experience was.

Needed the gas lines replaced in my entire home. Rocketman replaced and got my house up to code in quickly and inexpensively. Great professional service.

We've used them for a few repairs, big and small, at our rental property. The last time, a tech came out and quickly fixed some leaking faucets and a toilet. He was supposed to give me a quote for repairing a pipe in the basement--that was in March, and after two phone calls and two emails, I haven't heard anything back from them about the estimate, so I'm giving up and reaching out to another company. It's too bad.

I was surprisingly impressed with my entire experience with Rocketman Plumbing. I called other national branded plumbing companies and they didn’t even answer their phone or weren’t available till the following week.

Here’s the really surprising thing (in my experience with Albuquerque customer service), the receptionist was very friendly, professional, calm, and informative. She gave me a specific time that the tech would call me back. The tech called me an hour earlier than she told me he would call me.

I’m a tech guy and was very impressed with their use of GPS and text notifying me by text that the location of the tech and how far away he was.

I wasn’t there to meet the tech but my wife said that the tech was very friendly, upbeat and humorous (another rarity in Albuquerque’s customers service field).

Our toilet wouldn’t flush and he quickly found a tree stump growing in the toilet drain. He competed his work in an hour which was fair. Other companies said it would be a 3-4 hour job.

If your looking for a plumbing service with great and fast service I highly recommend Rocketman Plumbing. We’ll be definitely calling them for our other properties.

When my sink wouldn't stop leaking, Rocketman Plumbing was there within 30 minutes and had the job done within the hour! I didn't even need to take off from work!

I had decided that my old house needed new water lines throughout the house. But I also knew it was a big job and I wanted a company I could trust. I had already gone through 2 companies that did not do good work. A friend recommended I try Rocketman. I decided to get 3 estimates from different companies. The owner of Rocketman gave me the best estimate and he was the only one who went into the crawl space and took photos so I could see the problems. I am very happy with their work.They also have educational videos on their website.

I called Rocketman yesterday morning for an estimate for water heater replacement. I have been without hot water for 2 WEEKS trying to get my home warranty company and their assigned local contractor to do the work. Delay after delay. Ken with Rocketman came to give me an estimate within an hour after calling their office. He was kind, respectful, clear with information and patient with me as I was so frustrated with the past two weeks. GOOD NEWS- Rocketman is installing my new water heater this morning!!!! Thank you Ken and Rocketman - wish I’d given up on my warranty company sooner!!!!

Rocketman Plumbing recently did my swamp cooler conversion, and I'll definitely be calling them again for any plumbing needs. They were prompt and thorough, and I'm enjoying the cool interior of my home.

They were very helpful and came to my house within an hour of me calling. I will definitely be using their services again.

The property management company for my UNM rental always used this company. I have been using them on my own personal home. I find them to be very responsive and able to get me in especially when my air unit wasn’t working. I have always had wonderful service with the crew in the field and the office staff are wonderful!

I called their emergency service because my water heater was having issues. I called their emergency services because I needed to get up and going. The lady tried to get ahold of technician and said no was available. If you someone does not reach back to in 30 minutes just call another plumber. I waited and waited and nothing. So I called another plumber because I need to get this done today. This is second time I have called Rocketman for emergency. Last time I talked with someone they said two weeks it was during the summer. What service especially during emergency situation.

I didn't use this company because they were very honest with me and told me the full price of what it would cost for me to have this particular job done which I highly appreciate it I would recommend them thank you

I had a leaky bathtub faucet and Rocketman was the only one who could come that day and didnt charge an arm and a leg. The plumber was quick to arrive, fix the faucet, and was polite and courteous. Definitely will use again.

Heater cooler change over.

We've used Rocketman Plumbing for years. They give good service and are quick to respond when we have a crisis.

Complete plumbing, water & sewer line replacement and new tankless water heater. 5 day job. Had water & sewer every night. Very affordable and city inspector complimented them on their work. Yard looked good as new afterward.

I’ve used them for years on rental property . I’m most impressed with the speed in which they responded to my own plumbing issues and the reasonable rates for the quality of service.

...these are the good guys!...they did the sewer drains one time, and waterline leak another time...totally friendly, arrived on time, and did NOT charge us for driving out to Bernalillo...and PS: we know what range these services should cost, and they were right in the range...Vincent & Veronica/ Bernalillo

Good honest service. Called Rocketman late at night. He came out as soon as I called and did the repairs in a timely manner. I highly recommend this business. Thank you Rocketman!

Real high price. Had to go with a different company, and they did they same work, so I don't understand the price difference.

Rocket man plumbing was fast, professional, and affordable. They got my swamp cooler working in no time and also repaired my shower. Great company!!! Highly recommend!!!

This was my second call to them. Did a fantastic job both times. They really have done a amazing job fixing up my mom's house. Definitely would recommend Rocketman.

Great folks!

Good people

I will always use Rocketman from now on. They always answer the phone or call back if I leave a message. They come when they say they will, tell me what's wrong and how much it will cost to fix.

Even when they can't complete the repair that day and have to come back, they have been able to schedule me quickly and get the work done in a timely manner. I am 100% satisfied.

Rocketman has always been fast and friendly price. We have two rental homes and we call them for all our needs!

Called for services no one has returned my phone calls or inquiry on their website.

These guys are awesome! They were the only ones to make time on a Monday when my sewer backed up. Doug was knowledgeable, friendly, thorough and patient as I followed him around and asked a zillion questions.

When the problem wasn’t resolved after his visit and we needed and estimate on possible sewer pipe repair he came the next morning after we called to get the estimate started. The next day a crew was digging and working to figure out exactly what was going on.

They communicated with my through the whole process and were awesome to talk to. Everyone that came to my house brought a good attitude and worked hard.My sewer pipe is done and I’m so happy that we came across this company.

I will definitely use them in the future!

Rocket 🚀 man is fantastic!!!!
We bought a house a year ago and quickly found out the plumbing was going to be a big problem.
Kyle and his team are super nice, honest and knowledgeable. Each problem that came up … they always had an Affordable solution.
We will never use anyone other than Rocketman!

I'm glad i called them. I had a leaky water valve and they quicklt fixed it and didnt even have to cut out any wall. It has been working great since. They were totally professional, and i plan to use them again in the future.

Rocketman came to my rescue after I made an urgent call for help one morning when the water in the bathtub wouldn’t turn off. The woman that answered the phone called me back and promptly sent over a repair man to turn the main valve off on the street. They couldn’t work on the problem until a couple of hours later but saved us from hours of running water. Not only did they fix that problem by installing a new shower head and faucet but found another problem with the water heater that would have been a HUGE problem if not detected. The day was saved by the PROMPT service. I will definitely call them when I need a plumber.
Margie

Very bad service left hole unsecured and 1 of my puppies feel in tore up my lawn .unprofessional

Wanted thanks Doug for such an awesome job, young man was very professional

Rocketman responded to a request to repair/fix leaky toilets in my home which I was prepping to close the sale on. Rocketman responded quickly and were very polite and professional. They fixed a couple of leaky toilets that another plumber was supposed to have done. Thank you, Rocketman.

They came out to give me an estimate for repairs. They never sent me a quote. And I called them back 3 times to get the quote. They said the first couple of times they would call me back. And still to this day 2 1/2 weeks later, haven't heard back from them. My repairs were done by a reliable plumber. I would not recommend this company to Anyone, as they are not responsible...

In the midst of the Albuquerque heat wave our refrigerated air suddenly stopped working. Called Rocketman at 7:00 am and they said they could send a crew out same day! Ken and Ray called when they were 20 mins away, showed up as scheduled, and gave me some quick diagnostic facts and cost estimates for possible outcomes. Then they went on the roof and started testing the least expensive parts first. Praise God, it was just a $20 capacitor. Ken knows his stuff and was great at communicating. Five stars all around.

I'm a retired engineer and not easy to please, and I'll be succinct.
1. They responded quickly, and kept me informed with both emails and phone calls as to scheduling and appointments.
2. Provided an professional estimate of the required work.
3. Excellent work performed by qualified plumber.
4. The plumber used a drop cloth in consideration of my clean home.
5. The work performed was best quality, quick and clean solder joints.
6. The work included bringing everything up to CODE, including gas venting and routing a new pipe and connection to pressure release drain.

Both the owner and the plumber were open to negotiating certain aspects of the work like the routing of the copper drain pipe, and to my satisfaction. I could not be more pleased.
HIGHLY Recommend Rocketman!

I would recommend rocketman to anyone who has any plumbing needs. My realtor gave me their information to have them fix some requests by the buyers of our house. They came out the same day I called, gave us a reasonable quote, then promptly fixed everything we requested. After a re inspection the inspector came back out and claimed they had not fixed the part , so I called and immediately Tina got ahold of someone to have them out the following morning. They came back out reassessed the part (which had been fixed correctly the first time) and went the extra mile to write the report again stating their second assessment the part is brand new and in working condition. I am so grateful for Tina, Erick, and all the staff at Rocketman that helped us so that we could close on the sale of our home on time. Thanks again for all that you do!!

I have no used this company a few times for my heater inspection. I have not had a problem. Only thing this time was, the price went up significantly, and I was not notified of this ahead of time.

After getting 3 separate quotes for many thousands of dollars each, Rocketman was able to fix our issue (within code, mind you) for less than $500. We'd recommend them to anyone - they're honest, and that's hard to find.

Rocketman Plumbing did some plumbing work on my old (1940's) home and they were very professional and polite, did a great job, and the price was quite reasonable. No complaints about these folks!

Rocket man has become our go to plumbing service. Day are on time courteous cost effective and experienced.

We had to have Rocketman come in when our heating furnace gave out in the middle of winter. They were able to come in and fix it within one day. The tech that came out got it all figured out and fixed within 25 minutes, and was extremely professional, knowledgeable, and explained every single step he did to educate us.

Excellent value, with a new customer discount to boot. I really appreciate the professionalism and quality I got for my money

I've used Rocketman twice since my old plumber moved out of town. The first time was for a swamp cooler changeover. They arrived on time, were fast and I got a first time user discount!!
The 2nd time was on a Sunday night at 9:00 when I had a problem with my kitchen faucet. A technician stayed on the phone with me and talked me through a few procedures and we were able to resolve the problem over the phone!!
So far it's been a really good experience with this company. I recommend them.

We were having an event and the gentleman came down and he helped us very quickly he was very fair and nice probably one of the nicest companies I’ve dealt with in plumbing the guy was really cool

Amazing service. We had a root clogging our drain. I called and it was fixed within 2 hours of the call. Their prices are reasonable as well. I will definitely be calling them next time.

Doug fixed the problem in 15 minutes and was very friendly!

These guys are great and have tons of experience!

Work was done in a timely manner.
No problems.

This place is great you can't go wrong use them. Very friendly and professional.

The plumber was swift, knowledgeable and enjoyed his job. The cost was a bit steep. I don't know if this is on par with other places or not.

I have had 2 water heaters installed by Rocketman Plumbing and i am extremely pleased.

So I needed them to unclog a Main drain for a 83 yr old friend of mine in the South Valley. They rearranged their schedule to come out same day. They worked soooo hard to unclog the drain. Got it open, and were super reasonable with the price.
I then recommend them for another Friend of mine on the Westside for a water heater replacement. They were out to her fast and got the job done correctly. Thanks Again Rocketman..... 🤗😜😎

Then I needed them to unclog My Main Line on a Sunday.....🥴😵 Of course the drain couldn't clog on a weekday. They were out fast, and got us open and happy again. All there Employees were super professional and just nice people. Thanks Guy's. 😁

Kyle is the man!! He saved Thanksgiving. Very prompt, professional and nice... Didn't gauge us either for a holiday!!! Highly recommend

Rocketman has taken care of my plumbing needs, and followed through with any probem-solving issues. I am very satisfied with their work and will continue to use them in the future.

Very good company and service, Owner and his plumbing crew and all the
way to his office staff. This company is run very well. Thank you Kyle and company.

Outstanding service, called at 0130 and had someone working on it that morning. made the driveway look like new, even though there were huge holes that had to be dug to repair the water main.

Fast and timely service; quality work. Kyle was great! Very friendly. Would recommend to anybody needing plumbing and heating work.

They were prompt, reliable, courteous and very professional.

These guys are the best. They installed a new furnace in my home at a very reasonable price. The unit passed city inspection and works great!

I had a plumbing emergency (leak we could not shut off) after hours, and my usual plumber was closed. The Rocketman dispatcher was very nice and assured me they could get to me next and were at my home to stop a leak within a few hours of calling. All of this was after business hours, and I am not a usual customer of theirs! They were able to stop the leak with the supplies they had. And returned promptly the next morning for a permanent fix. The fees were reasonable for emergency work. And more of the repair was done the next day at regular prices, that were also reasonable. I will use them again. The plumber did a great job of communicating with me every step of the way and was very professional. Thank you so much!!!!!!!

exceptional service every time

Put in new water heater, fixed frozen pipes $125

Great and reasonable! Have tried several other plumbers and mechanical services and found they didn't stand by their work. Rocketman not only guaranteed their work they managed to do it for a lot less than the others. A genuine pleasure to work with!

Thank you for being prompt and courteous!

I have used Rocketman plumbing a few times and they had great service technicians. I will be calling them again in the future.

The technician was very knowledgeable and friendly and answered all my questions. He set up my swamp cooler for the summer. I'll definitely use them again.

EDIT (7/7/2021): Rocketman Plumbing reached out to me to make amends. I am going to take them up on their generous offer and will update as appropriate. Changing the review to 3 stars for the time being.

Rocketman scheduled a visit to provide an estimate for some plumbing work in my home. The technician was friendly and the estimate was reasonable. Unfortunately Rocketman Plumbing dropped the ball from there. Bottom line: they scheduled an appointment, which required me to be away from work for 4 hours, but couldn't get a tech to show up in the 4 hour service window they gave me. To make matters worse, I wasn't even told that the technician was running behind until I called to see what was going on with only 20 minutes left in the service window. I couldn't afford to take more time away from work, so I agreed to having the the job done later in the evening, but was told nearly 45-minutes later that it wasn't going to happen after all. Frankly, I expected more from this company. I will be going with someone else and would encourage you to consider doing the same.

I had another plumber come out they were not ready and they made excuses why my drains were clogged. I called Rocketman they came out 2 days later they fixed the problem in 20 minutes.

We will be using their services when we move our clean outs to the front of our property . Thanks again

Used them for years with no problems. Always on time and reliable. Nothing negative to even consider. Richard J.

I have used Rocketman plumbing a couple of times already, there prices are great and they have always been so helpful. From Kyle to Carlos and the rest of the crew they were awesome!

I will only use Rocketman Plumbing.

Took these guys months to do the plumbing in our simple kitchen remodel. And it's still not 100%. We are hiring someone else to finish it.

I love them!! Friendly, great price! I highly recommend Rocketman Plumbing. They were recommended to me on Nextdoor. I'm so glad I listened. I will always call Rocketman for my plumbing, heating and cooling! Call them! You won't regret it!

Just bought a house which needs repairs so I contacted the company which uses Rocket man as a go to Plummer service. 1st appt was a no show. Neil said he didn't see me on his calendar. I called the insurance coverage and reported this. As I was on the phone they called Neil and he apologized and told them there was a high emergency to which my call was dropped or forgotten. He told them he would call me RIGHT AWAY to schedule a visit. Over a week has passed and no call.. So no I would NOT suggest using them.

The expected service was to service and turn on evaporative cooler where leaky faucet in the system was in need of repair/replacement. Water was not turned off at the street prior to beginning work. When pipe broke just behind the faucet of concern, water was gushing. But with quick reaction to belatedly turn off water at street, the unexpected pipe break was promptly repaired and evaporative cooler was successfully turned on without delay. The bill was very fairly resolved afterward, all of which was truly appreciated.

The asked for 1300.00 to replace fan motor. Way way to much money. I would like to have the owner call me.

We've been very satisfied with Rocketman's services and have called on them for all our plumbing work. Your employees are professional and courteous.

I think that when it comes to contractors, integrity is the single biggest trait one could hope for. I requested an irrigation valve box built from Rocketman Plumbing and they initially completed the work, but there were severe problems. They returned twice and the third time, Kyle, the co-owner, came out to make sure it was done right and that I was completely satisfied. They easily overspent what I paid and they made sure it was right in the end. Rocketman Plumbing has integrity and my respect.

Save my event From some kids plugging the restrooms Saturday event

From top to bottom this company is great to do business with. The owner is friendly and professional and his employees are knowledgeable. I definitely recommend giving them a call if you need their service. The prices are great too

Excellent service, extremely fair prices and fast and efficient install. Will definitely continue to use them for all of our plumbing needs!!

Not a rating based on service but on culpability in general. The owner is a dishonest and flighty man who will lie and then ghost on you so as to not face the consequences of his employees actions. One of his drivers hit my motorcycle with one of their trucks (kinda hard to miss those GIANT ROCKETS). The driver took off but thankfully a witness came forward to tell me what happened. Contacted the owner who claimed he wanted to take care of the damages. Tried to meet up and after months of trying- playing phone tag- he ghosted and I haven’t heard from him since. Is this the type of “man” you would do business with?

Can’t bet them. I wouldn’t have any one else work on my 3 properties.

You asked, so.... I called several times trying to get someone to come out and give me an estimate but didn't receive so much as a call back.

No available staff for 3 days. Roto-Rooter fixed clogged sewer same day in less than 30 minutes.

John was awesome. Great customer service slills, very respectful and cleaned up after himself every step of the way. Thank you

Some neighbors had a good experience but for me they never responded to my messages or texts. I need a more responsive plumber

The guy that came was awesome. Super fast. super nice. Felt embarrassed with all my measly attempts to help which made it all worse and made it so i had to call the plumber. He wasn't judgmental and was friendly which i really appreciated in the time of need.

They were very knowledgeable and I got an appointment quickly

AWFUL!!! DISRESPECTFUL ACTIONS AND COMPLETE DISREGARD FROM FIELD STAFF AND OWNERSHIP. My mom Lena Reyes, who is 84, spent $949 to have a water line valve leak repaired, two faucets replaced and a shower leak repaired. On 5/26/22, Rocketman employee Doug C. and another employee arrived at my mom’s house to perform the work. After the workers left, and water line opened, the sprinklers came on. This should not happen if the sprinkler valves are closed. My mother called them on 5/27/22 to let them know one faucet they replaced was leaking and the new problem with the sprinkler valve. An appointment was set for 6/2/22. The employee came out on 6/2/22 but said he was not prepared to work on a sprinkler valve and did not look at the faucet. Another appointment to address the issues was scheduled for 6/9/22. Employee Doug C. again returned and inspected the faucet and found it leaking and attempted repair. I then tried to explain to Doug the issue with the sprinkler valve, he only wanted to talk past me and over me. He did not want to listen only talk. Disrespectful with me and with my mother who he told he was tired of explaining himself to her. They left and the faucet still leaks. I have called three times to inform them the faucet still leaks and to try and get answers about the sprinkler valve, 6/9/22, 6/13/22 and 6/16/22. Each time with a promise that the owner is aware and he will call me. I have yet to hear from the owner regarding work that is currently under warranty.

They charged me $350 to replace a cartridge in a shower. On the second visit. The plumber spent a significant part of the two hours of labor he charged me talking on his phone.

Won't use them again.

The owner of Rocketman Plumbing and his executive staff run an honest and ethical business. That high standard is reflected in their crew and the work they do. We have used Rocketman Plumbing for many years and have always been 100% satisfied. My husband and I highly recommend them!

Great guys, they do good work.

The Rocketman plumber was unable to clear the clog in the line and it was very frustrating. BUT, he first to identify what the true problem was. The plumber sent had years of experience and knowledge which gave him the ability to accurately diagnose the issue.

Super fast service. Both times I've called they've shown up either the same day or the next day. Quality company

Very professional knowledgeable friendly efficient.

Rocketman plumbing sent 2 guys out, they showed up on time and we’re vey friendly and knowledgeable. They have the best prices in town and will shop for the best prices for materials needed for repairs.
Rocketman plumbing is the only plumbing company I will use for any future needs

I was very very pleased with the replacement of our sewer line and drain lines. These plumbers work very hard! Job was done in a timely manner.
I am no longer having to deal with sewer back ups or my drains backing up.

I called this company on a Saturday and they were not clear about their charges. I spoke with the owner and he told me that they could come out and put a cap on the water pipe...took them 3 minutes to perform repairs with a 5 dollar part and charged me $175 dollars. I was instructed to call the office on Monday and they would come out and perform the needed repairs. When I called they told me that what I paid would not be credited to the repairs that were needed. If they only were clear when I called on Saturday I could have made a different decision. I DO NOT recommend this company... Total Rip-Off

No issues with appointment scheduling and plumbing service. Major issues with dispatch and getting a receipt via email after service.

Dispatch gave the wrong number to the plumber so plumber could not get a hold of me. After plumber charged me for his service and told me I would receive a receipt through email, I never got one. I had to call THREE times just to get a receipt. The receptionist also did not seem to friendly every time I called just to get an emailed receipt.

It's a bummer b/c I thought the plumber did an excellent job but dealing with their dispatch/customer service has been frustrating.

Knowledgeable, efficient, courteous Rocketman Plumbing repairman fixed the backed up sewer line at my house in no time. The fee was fair and reasonable--and I received a 15% discount as a first-time customer.

Rocketman arrived in the window they promised, stayed with the task until it was completed, and accomplished exactly what I asked of them. I am quite satisfied with their service and their work. I have used them for a couple of years and will continue to.

Unbelievable service! Very friendly and confident I’ll never use anyone else for any plumbing issues.

Friendly and fast service

I have been using them for years for my 2 properties in Albuquerque and referring them to our HOA, but lately they went down hill. They keep messing up the schedule, there is no communication among themselves, they don't return calls, and I feel that they are gouging. Their hourly prices are huge for New Mexico. I will be looking for a competitor and will not refer them to our HOA. Customer service is very important to me, and they are not providing a good one.

Highly recommend rocket plumbing, great service, awesome customer service.

We had 2 toilets replaced and a water conditioner installed. It took a few visits to accomplish this but it was worth the wait. The plumbers who came were very nice and attentive to our needs. We appreciated the quality and care they put into their work. We also greatly appreciated that we could get an estimate in advance of the time and cost involved. We feel Rocketman is a company that values their customers.

The guys working for Rocketman are awesome. They're knowledgeable and talented. I've had them out a couple of times and will absolutely call them first if I need help again.

Kyle and his team do awesome work at a fair price!!

I was very impressed with the service and professionalism that I've received. The price was very reasonable and correct, and the guys who came did a great job snaking my drain. You come highly recommended and I shall definitely use Rocketman in the future.

Didn't quite get my problem solved the first time. Came right out and fixed it after that tho. No waiting.

Rocketman Plumbing delivered! I needed some specialty plumbing fixtures and Kevin and Gabriele came through! They showed up on time and fixed my problem quickly! If you want honest, quick, and qualified service, then these are your guys! Thanks, Nick!

Rocketman is who I always call for my business or my home no matter what the problem. They are professional and timely. I always request David.

Rocketman did an outstanding job for two of my clients. I am a Realtor in ABQ and my client was selling his house while living out of state. Rocketman showed up on time, communicated what the issue was, and in minutes provided an written email bid for my client. Approving the work was super easy and they took care of the job the next day. The delay was my client, not Rocketman. I would highly recommend Rocketman.

The second seller they helped was when the sewer inspector called out an issue. The buyer called for three estimates, Rocketman and two other big companies. The house sits lower than the sewer line and has a lift system to push the sewage uphill to the main. The sewer line will always have some standing water, by design. The big company in town with three initials gave a bid to replace the complete sewer line. The new line wouldn't fix the issue - standing water in the line. However, Rocketman and the other plumber came to the same conclusion that the line doesn't need to be replaced. The line functions as designed.

Attention Realtors - here is an honest, reasonably priced plumber that isn't going to kill the deal!

To expensive just for a winter heater inspection which takes 10 minutes. Highway robbery during this Corona Virus.

Very professional and quality work. Great team.

They were the very best company that I could have asked for. Professional on time took care of my problems one time no call backs very fair price very nice people at the office very Professional got right back to me on message was a pleasure to have worked with the whole staff I would not even think twice to call them again. I recommend rocketman to anyone that needs work done

Very fast response

The cold snap caused the supply pipe from under our house to one of our outdoor faucets to rupture. We had gallons of water spraying out of the pipe and no way to stop the leak without shutting off all water to our home. Lawrence, from Rocketman, came out on this 20 degree day and replaced the broken section. It wasn't easy to access, but he did a great job at a very reasonable cost. We'll definitely call Rocketman again!

Rocket Plumbing installed new water piping throughout our house. Very professional and friendly people. Got it done quick for a reasonable price. 👍

85-95 degrees inside is not fixed for my swamp cooler.
Wasnt worth it to argue with your guy.. But I dont buy that theres nothing wrong with it. The guy who activated it for the season told me theyre instructed not to tell me the motor is bad. Just because the thing is turning doesnt mean its working

installation of a utility sink in garage. water softner install

Non of the above pertains. The reason I gave such a low score is because the amount of increase in cost to install a water softener. May 2020 I was quoted an estimate of $300 to connect and hookup this water softener. Now just 2 1/2 years later that very same water softener costs a super whopping $1400 to install/hookup. I can’t imagine the cost of materials have increased that much for 2 pieces of PEX and two brass elbows and two connections at the back of the water softener and 2 connections for the household piping, not to mention turning off the water outside. Oh yea and a 4 foot piece of clear plastic drain tubing. I can’t imagine that the rest of that quote is labor at $160/hr. No thanks but I will do it myself for approximately $140 worth of parts.

Problem was identified and fixed in a timely and professional manner. As with many contractors, the service person needs to pay attention to what the client is trying to communicate. There were some communication issues.

The water from our kitchen faucet had slowed to a drip. A Rocketman plumber, nice guy, serviced it and restored the water pressure to full force. Great service.

Have used them at residence and rental home. Always show up on time and work has always been done timely and correctly.

Always a prompt professional response with good results and fair billing.

My husband installed our furnace in the attic. There were just a few issues with it we needed help with. The Rocketman service guy went up our creaky ladder to get there without complaining. He was very knowledgeable, explained everything and had great suggestions. The furnace runs like a champ. We recommend Rocketman!

(09June2022) First-time customer of Rocketman Plumbing Services and they performed superbly!

Contacted Rocketman Plumbing 6/7/22 in need of an appointment to have my kitchen faucet replaced. Ms. Di was able to schedule an appointment for me only two days later!

On the day of the appointment, Service Technician Carlos called me by phone to let me know he was able to arrive earlier than expected. Heck yeah!! Let's get it done!

Mr. Carlos was skilled, professional, courteous and efficient! He wasted no time installing the kitchen faucet, explained Operating Procedures for my new Koehler hands-free kitchen faucet, left the work area clean and, even, completed the work in just under an hour! OUTSTANDING!

I really appreciated getting an up-front estimate of the cost of the project from Ms. Di before I agreed to have the work done. I'd called around Albuquerque (before contacting Rocketman Plumbing) and SOME plumbing services would not give a quote until the plumber was able to see how extensive the job would be. Even then, if I decided the on-site estimate was too much to pay and didn't want the work done, there would STILL be a fee required for the technician to just 'show up'. Bummer!...

So glad that I stumbled on to Rocketman Plumbing Services online! I couldn't ask for a better end result and will continue to patronize Rocketman Plumbing for future needs!

The..ONLY...glitch I experienced was that my Receipt of Payment was emailed to the WRONG email address. Because only one single alphanumeric character was mistakenly omitted from my email address by Rocketman Staff, that Electronic Receipt (most likely) went to another (unknown) email recipient that may exist. Now, because my name, address and other information concerning my credit card was sent to the WRONG person, I'll need to cancel my credit card and have another issued. Hopefully, this won't become 'messy'...

Thanks, again, Mr. Carlos! YOU made the difference, Sir!

NOT AN EASY INSTALLATION FOR THEM, BUT THEY PERSEVERED AND EVEN CAME BACK TO RE-TIGHTEN THE FAUCET. THEY WEREN'T HAPPY UNTIL I WAS HAPPY.

Extremely friendly! They helped us prepare for Christmas time by getting our heating service up and running.

Have called them twice and they were prompt, professional and did wxcellent work for a reasonable price. Would highly recommend

Great service

I called on a Saturday, left a voicemail and got a call within 30 minutes. I was able to schedule for that following Monday and the tech showed up in the time frame I was told. I requested for the tech to when heading down to my business and they did just that. The tech was very professional, extremely nice, and the service was fast. I will definitely recommend this company. They have my future business!

Patty was very professional and extremely knowledgeable and fixed the leak in our shower. Thank you so much!!

Very friendly and professional. Excellent follow-up, and competitively priced.

I have used Rocketman for many, many years. I find them to be very responsive (even on weekends and nights) and am very pleased with their work. Last winter I needed my heat (boiler) repaired. They obtained the necessary part and stayed here until we proved that each of the four sections of house were being warmed properly.

I appreciate Rocketman's professionalism and expediency to get the job done well. I feel very comfortable referring this business to others .

I had been using Rocketman Plumbing for about 1 1/2 years, always satisfied with work & price.
I called a few weeks ago to have my swamp cooler serviced, explaining it was noisy and not cooling well, after they looked at it, I was told it needed a new motor and bearing, also that the pads could be replaced although they had only 1 season of use. The motor and bearings were replaced by Rocketman, the cooler still was not cooling, actually functioning more poorly. I called Rocketman, explained it still was not working, they sent over a different tech, named Kyle -I believe one of the owners, he was rude and condescending, showing disbelief when we explained how well the cooler had been working before.
my son-in-law came over to see what could be done and was surprised when he found the cooler had never been properly started up, the cycle pump, designed to replace the water every 8 hrs of use, had never been turned on or connected, causing the same stagnant water going over the pads repeatedly, causing them to wear so quickly, straw had been put on top of the pads - don't know why - it was black and moldy! Several screws that hold the side covers on the cooler were missing.
Rocketman Plumbing were the only people serving my cooler for 1 1/2 years - this last encounter cost me $487 to not have the unit properly repaired. Also - as a follow-up, when Kyle left here the 3rd time, he knew I was unhappy with the results and I've never heard anything from them until this review invite.
Would NEVER recommend for any job

6+ hours of electric snake. Then sorry can't fix it shrugs shoulders and leaves. I hope my landlord didn't pay for him to just sit here on his phone and let his machine run.

Had a leak behing the hot water heater in a closet. 2 trucks and 4 guys showed up on time, estimated 3 hours. Two hours later they were done and gave me a 1st time discount on my bill!!! They will be ones I call for all my future needs.

I had a great experience with Rocketman Plumbing! They were recommended to me by my handyman plumber as the emergency service I required was more extensive than one person could do. The Rocketman team was professional, clean, fairly priced and made a difficult plumbing emergency as painless as possible. The office team, management, and on-site plumbers were responsive, thorough, and helpful to deal with. While I hope to never need major plumbing intervention again, I can say they have a lifelong customer that I will not hesitate to recommend to family and friends!

They ripped the drywall through my ceiling left it like that and threw the drywall away, then they forgot to light the pilot three times and had to keep coming back to light up unprofessional will never use again now my water heater Igniter is broken

Rocketman came out urgently when I needed them (last minute of course) and unclogged a clog. Little hassle and really nice.

Rocket plumbing has great service, the guys were awesome, professional and got straight to work. Also they did out water leak with efficiency and thorough work. After digging up big holes they made our place look like nothing happened at all. I highly recommend for water leaks and any other services.

These guys are the best! Always reliable and very knowledgeable. They were able to fix our shallow water pump (nobody else was able to figure it out before - or even show up), installed filters, cleared our septic line, and replaced all the toilets in our home. Everything was done at a reasonable price. They even followed up after each job to make sure all was still good. I wouldn't recommend anyone else for any plumbing needs.

These guys always provide services and get it done.

ROCKETMAN PLUMBING IS A CLASS ACT---IT IS EVIDENT BY THEIR SERVICE THEY WANT TO SATISFY CUSTOMERS AND THEY WANT TO KEEP CUSTOMERS.
THEIR SECRETARY IS TOP NOTCH-- ASKING QUESTIONS AFTERWARDS TO CONFIRM ROCKETMAN PLUMBERS REPRESENTED THE COMPANY AT THE HIGHEST LEVEL.
MY EXPERIENCE WAS POSITIVE AND IN THE FUTURE I WILL NOT HESITATE TO CALL ROCKETMAN PLUMBING, THANK YOU.

My main water line busted and we called a couple of other companies who said they couldn’t get out here for a week! I called Rocketman plumbing and they came out on a Saturday and re-ran my main line! They will be my plumber from here on out

Best service in town

Real disrespectful. Very unprofessional. I have hours of videos of them sitting around. At least an hour where my yard is flooded because they didn't check to see if the water was off before starting. 5 guys just sitting around with the boss standing there. What a joke! Seen them do many repairs around the area and it takes days to do the job and then back again to do more work! Company is a joke! Dont deserve any stars.

Prompt, courteous. Would’ve appreciated closer attention to detail, nothing important enough to lower review, though. Got us in hot water right away!

Rocketman plumbing did a great job installing a new frost free spigot in our backyard, I thought the Quote was a little High, but he did a great job and took allot of care and thought into the job. Thanks Rocketman

Will always be relying on them very nice and on time

Main Water Line To House Replaced: What can I say, these guys are great. They are very fast and reasonably priced. What I thought would be a 3 or 4 day job, was completed in a day and a half and done right. My main water line was replaced. including under the driveway without breaking or cutting any concrete. They made a very difficult job look easy. Highly recommend them for all your plumbing needs.

They were quick to arrive and great to fix the problem. I appreciate them.

Honest and Reliable!

I've been pleased with the work that Rocketman Plumbing has done at my house. They are MUCH cheaper than TLC, I mean hundreds cheaper. The only negative thing is the scheduling. There always seems to be some sort of glitch. I would highly recommend calling the day before your appointment and confirming. But I'll keep using them!

This company was quick efficient and friendly for the entire process. From scheduling an appointment they were friendly and the plumber showed up on time. Was willing to quote the project in a few different ways for my insurance company. And when the scope of work went from being a 1 day job to a 2 day job they didn't come back and ask for more money they just honored the original quote. They also did excellent work and were super friendly. 10/10 or 5 stars for sure

On time, professional, and so very helpful! Friendly service when making an appointment and when they showed up to replace my faucet. I would highly recommend Rocketman plumbing!

Accurate repair plan, firm cost quote with no extra charges. Replace 50 feet sewer pipe to center of street. Waterline needed to be replaced as well and was done at no added cost.

water heater flush

Rocketman Plumbing just completed a major overhaul of my sewer lines in and outside my home. The workers were very professional and always answered any questions that I had. The work done was well worth more than what I was billed.
I am very happy with the job that was done and I highly recommend them.

I have to say that Rocketman Plumbing is absolutely fabulous! Di scheduled me right away and patiently listened to my story about the clogged up bathroom, then Kyle came over, fixed everything in one day, and went totally above and beyond by cleaning out the dreadful tub and potty. Gold stars for both of these kind and wonderful people. So professional, so well-done, I can't say enough about their great service and heartily recommend using them should you have need 👍

They r great 👍

Called Rocketman Christmas Eve morning in dire need with family arriving. They responded promptly. They sent me a text when they were coming accompanied by photo of who was coming. Took care of the problem, wished me a merry Christmas and were gone. No more problem. Thanks guys!!

Very professional, affordable and did the job right.

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