Best Diagnose And Repair in Albuquerque NM
Plumber
Plumber
Update 2/2/21! Stephan of Plumbing Express NEVER COMPLETED THE WORK he was paid in full for. There was no reason why the work was not able to be completed but what we know from experience is that Stephan’s business practices and level of professionalism do not stand up to his initial assurances and are questionable, at best. BE VERY CAUTIOUS about hiring this company. Also, be sure to check out the complaints against his business on the BBB website!
Stephan was hired to replace a septic system for our home, he was paid in full and we were assured work would be complete within one week of digging up the old system. That was the first of July and it's now October 1 and the ground is still wide open and nothing is connected. To say this is unsanitary and unsafe would be a massive understatement. Every week we're told a crew is coming to finish and workers show up for a few hours and then leave and we don't see them again until we call to see what's going on. This is 100% unacceptable. They are unreliable and unprofessional at best and not worth the hassle of dealing with them. There are MUCH better and more reliable plumbing service providers out there. I 100% advise NOT HIRING this company unless you like dealing with poor communication and bad excuses for not completing work.
Stephan was hired to replace a septic system for our home, he was paid in full and we were assured work would be complete within one week of digging up the old system. That was the first of July and it's now October 1 and the ground is still wide open and nothing is connected. To say this is unsanitary and unsafe would be a massive understatement. Every week we're told a crew is coming to finish and workers show up for a few hours and then leave and we don't see them again until we call to see what's going on. This is 100% unacceptable. They are unreliable and unprofessional at best and not worth the hassle of dealing with them. There are MUCH better and more reliable plumbing service providers out there. I 100% advise NOT HIRING this company unless you like dealing with poor communication and bad excuses for not completing work.
2641 6th St NW, Albuquerque, NM 87107
Plumber
Short reason: Serious issues with communication. Never responded to voicemails and all requests to call back.
I had the misfortune of interacting with Rick's as the home warranty company that came with my new home use them as default contractors. In spite of the fact I was planning on using them to upgrade the existing heating and cooling system (to AC from evap) which they were aware of, they suddenly became completely unresponsive to all phone calls and voicemails.
No one answered at the company line over 3 weeks of calling approx 4x per week, and no one called back after leaving detailed voicemails each time over that time period. I have a newborn child and our issue was a broken furnace, I informed them of this and still, there was no contact. It required escalation with the home warranty company who eventually had to leave an ultimatum with the company (service this or you will no longer be a contractor with us) when finally Rick the supposed owner, emailed me asking if they could show up in a day to do the work. When I responded via email that yes they could, there was no confirmation they would arrive, let alone an apology.
While the worker who did arrive did his job properly , I cannot recommend enough against EVER doing business with Rick's. The blatant unprofessionalism in screening their calls (as another review insinuates and I confirm) and not responding to calls for service is atrocious. Stay far away from this trash contractor.
I had the misfortune of interacting with Rick's as the home warranty company that came with my new home use them as default contractors. In spite of the fact I was planning on using them to upgrade the existing heating and cooling system (to AC from evap) which they were aware of, they suddenly became completely unresponsive to all phone calls and voicemails.
No one answered at the company line over 3 weeks of calling approx 4x per week, and no one called back after leaving detailed voicemails each time over that time period. I have a newborn child and our issue was a broken furnace, I informed them of this and still, there was no contact. It required escalation with the home warranty company who eventually had to leave an ultimatum with the company (service this or you will no longer be a contractor with us) when finally Rick the supposed owner, emailed me asking if they could show up in a day to do the work. When I responded via email that yes they could, there was no confirmation they would arrive, let alone an apology.
While the worker who did arrive did his job properly , I cannot recommend enough against EVER doing business with Rick's. The blatant unprofessionalism in screening their calls (as another review insinuates and I confirm) and not responding to calls for service is atrocious. Stay far away from this trash contractor.
3705 B 1, Ellison Dr NW #313, Albuquerque, NM 87114
Plumber
This man from this company named Preston he helped me I got a flat tire today and I just moved out here a few months ago I don’t know anyone and he went out of his way to help me I have no clue what I wouldn’t have done without him thank you . I will be using this company from now on very helpful.
3300 Columbia Dr NE B, Albuquerque, NM 87107