Plumbing Express HVAC Electrical and Utility

Great work

My swamp cooler needed an emergency fix right before the 4th of July holiday and during 100 degree heat. Chris showed up within 30 minutes of calling and did the fix on an extremely tricky steep pitched roof. I really appreciate that he did the repair so quickly and at a reasonable price.

Had a bad water leak call plumbers Express Stephan came out within an hour. He was very knowledgeable of how to fix the problem when they came back they was on time and very nice. I will recommend plumbers Express to anybody that needs a good plumber !

No tienen profesionalismo vienen a destapar un sing le echan un líquido y dicen toda la noche va a trabajar y cobran y otro día vienen y dicen ahorita volvemos y ya no vuelven no tienen respeto voy tener que hablar a alguien que si sepa su trabajo…

Stephen, the owner of Plumbing Express, was outstanding! Prompt, friendly, courteous, and did exceptional work. Was able to come in about an hour and went the extra mIle for us. His slogan says it all, You've Tried The Rest, Now Trust the Best. We will be passing the name of this company on to all our friends. Thank you for the opportunity to share. Please give them a call for all your plumbing needs.

Stephan provided excellent service! He went above and beyond by helping us out with an additional faucet problem. Stephan was prompt, professional and quick.

Plumbing Express has helped me out when the bigger companies had too much work on their hands. I needed a new furnace this winter and every place I checked was too much for me to afford or couldn’t come out for at least a week. The owner, Stephan, came out the next day and took care of me; in my budget and in great time. This was a cold winter and plumbing express felt like a miracle. I’d rather support small local business and I will continue to use and recommend Plumbing Express.

Great service by Stephen! I recommend him for anyone in need of plumbing he was on time, professional and got the job done!

Stefan provides above and beyond service and really cares about delivering quality care and expertise that lasts. He is so thoughtful and thorough, and super generous! Cannot recommend highly enough!

Wishing there was a negative rating this plumber isn’t even worth one star. Was paid to do a job he never finished and couldn’t even pass an inspection. He has cost people money and stopped businesses from opening because of his laziness. I wouldn’t recommend him to anyone

They were knowledgeable, friendly, and kind. I appreciate it, job well done!
Would definitely use them again

Great company, hard workers, Stephen is awesome. Will be going threw him again for all my pumping needs

Came out on time, did the work for the quoted price.

Stephan is great! He provides high-quality service and really prompt in response! He deserves for 5 starts.

knowledgeable; excellent job done; through
communication & friendly..highly recommend to anyone who needs plumbing services done the correct way.

I wish there was a negative 5 stars!!!!!! What a unreliable person Stephan Williams is!!!! He has no business running a business!! Beware of this shady guy! We decided to give him some business and he either showed up 5 hours late or not at all. Then after days of trying to contact him to get they keys back to our tenants properties he never returned phone calls nor returned the keys! DO NOT USE THIS SHADY COMPANY!!

Charles was sent to help out with our new toilet and was very professional and friendly. We had an emergency and Charles showed up within an hour, found the problem right away and fixed it in 10 minutes!!

Stephan was very professional and explained not only what was going on with our heater but also how we could improve our efficiency

Stephan was very friendly, responsive and knowledgeable about identifying and repairing the elusive leak in my home. He was very professional and respectful of leaving things as clean as he found them including not dragging any mud into my home. He performed his duties above my expectations. I would highly recommend this business to others!

This company is full of excuses,they waste your time,the work is not guaranteed,the will only come back if you pay them agen.
They sub out there work....It took 4 appts for them to have the right tools to do the job ,that I gave deaitled information about BEFORE hand.
Even after talking to the owner
it was more excuses.......
$266..later I still have a cloged toilet.....Now I have to pay some one else to do right....

Arron your tech, was very professional, and a really nice guy! Thank you,
JM

$1,200 water bill after they cut through a sprinkler line. After repairing a main line, and hitting a gas line (which they billed for) they cut through a sprinkler line. Now they do not answer the phone. Check the Better Business Bureau website.

I have used Plumbing Express more times than I can count. They are always very professional and get the job done at a lower cost than the competition. Stephan runs a quality company that does quality work. Highly recommended.

We remodeled our bathroom and used plumbing express to set out new valve. Will use again

If you're looking for a plumber that is reliable, great priced and gets the job done the first time I highly recommend Plumbing Express! My sewer backed up and Stephan came out and had it fixed and ready within a few moments!! I could not recommend a company more!

Stephan came out the same afternoon we called to examine some shoddy work that was done by Rick's plumbing. He was able to determine that the PRV that had been installed was backwards (Rick's plumbing had been out three times, and had replaced the valve twice without figuring this out...). Stephan went to work right away, got the PRV turned around, and tightened some other joints that were leaking and loose from the work Rick's plumbing did. He was fast, professional, and fair. I would recommend them and will be calling them with future plumbing concerns.

Professional, knowledgeable, dependable, thorough and responsive! A great plumber is like a great mechanic. You find one, you hold onto them and use no one else! Any additional plumbing issues on this 60 yr old house will be handled by Stephan.

Stephan (and his assistant Charlie) were easily accessible, prompt in responding to my plumbing leak, and on time for the service. He had the work done in under an hour and used the most cost effective fix. Plus they helped me find someone to repair the damage caused by the leak. And they were super friendly.

Came to the unit even when the property management company botched the work order to help me when our heater died. Was polite, professional, and helpful. Couldn't recommend enough.

The plumber who came to our house, Stephan, was professional and efficient. I am very happy to recommend Plumbing Express anyone.

really thankful for plumbing express

I really want to appreciate for great work, very professional and very reasonably prices, always with them, and want to recommend to everyone, believe me, you will be very happy with this company “ Plumbing Express!!”.

Fast and honest service. Relocated a light switch,installed a second switch for a exhaust fan,wired and installed the exhaust fan,everything looks and works great.

excellent service

Mike and Brandon came within an hour of my initial call. They were very kind, professional and trustworthy. Explained what was going on, fixed our plumbing issue and reinforced their availability if anything comes up again. I was very impressed with their quick response and efficient turnaround to get the job done! Mike and Brandon were amazing! Thank you so much!

Used Plumbing Express many times at my residence. Very professional and courteous, and always fixed the problem I was having. I will always be a repeat customer.

Plumbing express was fast and professional. Very helpful on getting my issue resolved and was not expensive. Will definitely be using them for any issues needed in the future.

Alexa is the worst customer service representative I’ve ever had to deal with. She was unable to hear my frustrations about her having her tech turn off my cooling WITHOUT any authorization and would yell at me and hung up on me twice! Despite me telling her I recorded these conversations, she claims she never hung up. I would LOVE to have the owner/boss of this business contact me to have these recordings sent over.

Plumbing Express is great I highly recommend! Service is on point, and they truly live up to there name.

The guys were great with our gas problems, patient and hard-working. I will be happy to use their services again when needed.

Our technician was very professional, and even explained how to read one of the sensors on our furnace so we can check basic problems on our own. He also fixed our apartment complex's boiler.

Stefan saved the day when my swamp cooler died on the hottest Dat of the year. He was professional and courteous. I will certainly use them in the future.

Stephan came out and diagnosed our bad inducer motor on our furnace and had it replaced same day
Thank he was able to fix it fast since we both work from home now due to covid

I've used this business previously with no problem. This time, I'm afraid it's been quite different. I called Plumbing Express LLC, because our hot water recirculating unit was not working properly. Stacy came out and stated we needed a new unit. I inquired what the cost would be, and she didn't know. She went to a local big box hardware store to pick up a new unit and called to say they had one. She asked if I wanted her to get one. I inquired about total price, with installation and she estimated $300. Once the product was installed, the amount then became $455. I spoke with Stephan Williams, the owner, and told him I was not willing to pay that kind of mark-up on the product. He said that as a small business owner, he needed to have that kind of mark-up. I told him that was not what I was quoted, and I would not pay it. He brought the price down to $375. THEN, the new product did not work, and some of our lights on the same breaker went out simultaneously with installation! We had an electrician out to verify nothing was wrong with the outlet or our electricity in general. Since then, I've called Plumbing Express LLC repeatedly and have left a plethora of messages with staff and on voice mail requesting a new unit be installed. I have handled myself cordially and patiently. It has been WEEKS, and NO RESPONSE from Stephan Williams to have a new unit installed. I am in the process of checking with the NM Licensing Board and intend to file a formal complaint if this situation is not rectified immediately, and I am taking other legal measures to handle this problem. I wish it had not come to this. Extremely frustrating experience, and I'm afraid I can no longer recommend this business at all.

Ask for Christopher. He did a phenomenal job! Prompt, knowledgeable and professional. Definitely my go to for plumbing!

Brandon was so personal, helped and kept me in the know the whole time he was working. I was even allowed to watch him as he used the camera to check out the pipes. Loved the quick, effective, hard work they did.

Plumbing Express was great to work with when I found out I needed to have most of my pipes replaced. Their crew (Chris, Derek, Ian, Joseph & their apprentices) was courteous, dedicated and communicated well with us throughout the process. When they were done the yard looked so good you'd not even know it had been dug up!
They definitely helped us make the best of a bad situation and I wouldn't hesitate to recommend them!

We recently started using Plumbing Express and they have been courteous, on time and affordable. Will definitely keep using and recommending them!!

I trust Stephan and know he will do the job correctly. I’ve used Stephan for several years and he’s always responsive.

Our tankless hot water heater sprung a leak on Sunday morning and Plumbing Express had it replaced by Monday afternoon for half the price quoted by TLC. Lanni was fantastic at arranging for the estimate and install date keeping in touch via text throughout the process. Christopher took care of the replacement in just a few hours and was super friendly. Two cold showers was worth saving $3,000 and being treated with respect. Thanks Lanni and Christopher!

Fast awesome work they even went the extra mile and saved me some money as well.

Great service with fast and honest workers. Thank you so much for an awesome job!

Charles repaired my shower faucet very quickly. Great job thank you.

Had a great experience with Express Plumbing. Robert was wonderful to work with, efficient, and a professional job was done. Would highly recommend working with Express Plumbing.

It was a great experience especially when you're in a bind and the service was fast and very affordable thanks for your help recommend to all good bless

Stefan is amazing and did a great job with the plumbing. Highly recommend :)

Update 2/2/21! Stephan of Plumbing Express NEVER COMPLETED THE WORK he was paid in full for. There was no reason why the work was not able to be completed but what we know from experience is that Stephan’s business practices and level of professionalism do not stand up to his initial assurances and are questionable, at best. BE VERY CAUTIOUS about hiring this company. Also, be sure to check out the complaints against his business on the BBB website!
Stephan was hired to replace a septic system for our home, he was paid in full and we were assured work would be complete within one week of digging up the old system. That was the first of July and it's now October 1 and the ground is still wide open and nothing is connected. To say this is unsanitary and unsafe would be a massive understatement. Every week we're told a crew is coming to finish and workers show up for a few hours and then leave and we don't see them again until we call to see what's going on. This is 100% unacceptable. They are unreliable and unprofessional at best and not worth the hassle of dealing with them. There are MUCH better and more reliable plumbing service providers out there. I 100% advise NOT HIRING this company unless you like dealing with poor communication and bad excuses for not completing work.

Hard workers and get the job done...nothing bad to say about this company,very good people

I hired Plumbing Express to repair my swamp cooler. The owner (Stephon) was here within 30 minutes. He was very knowledgeable about the problem and had it fixed in no time. I highly recommend this company.

Called Plumbing Express because we had a blocked pipe somewhere in my house. Steve sent out a competent plumber (Dion) who unfortunately had to work in a tight space in a hot garage to snake the line out. When I called, Steve spent about 10 minutes on the phone with me diagnosing the problem to ensure that the proper equipment would be with the plumber when the plumber arrived. In addition to snaking the drain Dion installed a clean out in the pipe that needed work for future issues. I also found Dion to be a good communicator about what was happening and answered a few questions I had about the plumbing in other areas of my house. I called Steve at about noon and the issue was resolved about three hours later. I knew up front before committing to working with Plumbing Express the hourly rate charged. I appreciate knowing that detail so I knew what to expect at the end of the work.

Lastly, this is a NM licensed (#380321), insured, and bonded organization. So when you do business with them you can be assured that you are in fact working with a professional in their field.