Best Water Softener Systems in Boston MA

We were not getting heat in a back bedroom. Tom came out and found out the previous folks must have had kid(s) who threw down all sorts of stuff down the ductwork. He cleaned our furnace and fixed our problem with a very reasonable price. Highly recommend!

I had called this company not realizing they were in Mass. Their service was excellent, Mike and Oscar were great. Attention to detail, and although we were hesitant to have the walls cut, his knowledge was spot on as it revealed black mold. Good solid service.

After providing good reviews for Ernie, I am now back here since my experience did change.

Ernie installed all the plumbing in my property, including a brand new Navien boiler. His job took 6 months to complete and by then, it was already summer so the new tenants did not need to use the heater.

Fast forward to October/November when the winter started, the brand new boiler started to shut down daily. I immediately reached out to him to fix the issue and like other reviews stated, it was everyone’s fault but his. It took him 7 months to fix the issue ( now again summer time). I still don’t know if it is fixed as the heat does not need to be on.

I spent well over 50-60k on plumbing work on him, and in the end, I looked at the numbers for my last invoice which I paid without reading( my fault) and discovered that I had overpaid him 1650 extra.

After trying to resolve this issue with him, and after I pointed out to him they the items on that invoice were already paid for, he then came up with an excuse as to why he charged this amount, according to him he spent 6 hours at 250 per hour to install a small baseboard on a tiny bathroom that was already installed by another plumber, it literally just needed to be connected, and did not take 6 hours, he definitely inflated the hours he worked on but instead of him being honest and refund the overpayment, he made up 6 hours of work that he never quoted for just to justify not refunding the overpayment.

In summary, Ernie acts and wants to charge like a pro, but his work, lack of knowledge and his sneaky ways of invoicing his customers determined the fraud he really is. If you are thinking about using him just be aware. Slow work, too many excuses and incompetent.

Good price, great service, very friendly. Took care of my issue quickly and professionally.

Very rude and unprofessional! I will never call them again.