Best System Upgrade in Boston MA

I have owned my condo for a little over 2 years and both the summers I've spent here, I have had issues with my central AC. I have had 4 or 5 different companies come out to look at the system and my experience has ranged from them telling me I just need to change the filter (which I do on a regular basis) to telling me I have to replace my entire system (involving a crane and closing down my entire street with police detail for a whole day). I finally called Frank at Gomes Plumbing and Heating and we set up an appointment for the very next day to come out and look at the system. He was able to find the issue in very little time and charged me a fraction of what the others had been trying to charge me. I was so pleased with the work he did and the service I got that I've told all of my friends who are home/condo owners in the area to call Frank!

A few months after Frank fixed my AC (which is working wonderfully now!) my garbage disposal broke. Again, Frank was able to come over to fix it the very next day. I would recommend Gomes Plumbing and Heating to absolutely everyone and plan to use Frank for ALL of my plumbing/cooling/heating needs in the future.

Service was punctual and prompt. As always the technician was knowledgeable and personable. They observed all COVID safety precautions, while providing excellent service. Always the best.

Great experience working with this company. I have had two water heaters go bad and their emergency service was prompt, neat and professional. Would recommend them to anyone in or around the Quincy Ma area.

Eric was excellent!! He was super helpful and efficient!

Consummate professional. Responsive, transparent, up front about costs. Not to mention they are licensed and insured. He went through a lot of trouble for a semi emergent water heater installation and then didn’t charge me at all for something he said he could have foreseen. Thank you very much Irfan!

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.