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Vincent was an absolute pro - clear communication, prompt responses and proper expectation setting, and reasonable cost for a quicker-than-expected fix.

The last thing anyone wants is a sewer backup on any day let alone a Sunday. I made a few calls and the price was outrageous to bring out a jet truck (of course being Sunday), some places didn't even respond. My mothers budget was also an issue as she wasn't prepared to spend thousands of dollars on cleaning her sewer line.
That said, Adru came with an electric snake (at my request) and proceeded to try to get the clog, however we have a catch basin so it's not quite as cut and dry as using a snake (which I had a feeling would be the case as it has been in the past).
Andru was courteous, professional, thorough and concise. After an hour of trying to avoid the jet truck , he communicated to me that we would need the jet truck. He made a call and within 30 minutes a jet truck was outside, not only that but they put a camera in the sewer line to accurately see what they were getting into. Something a previous drain cleaning company that we had used never did (if they did it would have been an extra charge). Andru and Andy worked together communicating the entire time and cleared the catch basin with ease.
If you have to have an experience with a sewage backup, this is the company to call.
Everything they did was included in the price given, all the while communicating to me effectively what they were doing, showing me the camera in the line to showing me the end result which was a very large tree root that came out of the system.
I work for a plumbing company so I am familiar with others that do this type of work. This company impressed me enough to write a review which is not something I normally do.
I will be recommending Drain Stars before any other company based on their responsiveness, professionalism and sensitivity to our financial situation, they were not out to take advantage of the situation we were in, they were in it to do the job the right way. The price of the job was more than reasonable for the time and effort that was put into cleaning the catch basin. Others would have charge double what they did for the amount of time they were here on a Sunday and in the rain!
In these uncertain times, which for me is important as my mother is on oxygen and hasn't had any outsiders in her home. This was an unavoidable situation that we needed to resolve, they both wore masks and gloves and understood though she was paying the invoice, the communicating had to go through me. I felt comfortable around them given they took the precautions that one would expect at this time.
If I could give them more than 5 stars I would. Great job and much appreciated!!

The guys were proficient, they cleaned up nicely, and they were very friendly! I highly recommend Vaughan Plumbing and Heating!

I had an emergency flooding due to a frozen pipe. Plumbing Solutions was the only company who has an on-call service. They answered my call, and arrived the very next day. They were very professional, found the problem, got the necessary supplies and promptly repaired it. Thank you so much Artie, and Plumbing Solutions. You are now my new plumbing service!