Best Air Conditioner Replacement in Boston MA

Trustworthy, honest and knowledgeable.

Frank answered our emergency call to have our gas oven hooked up. He came to our home 20 minutes after the call and really helped us when we were in a bind. He was responsive, quick and did a fantastic job. Will use him again in the future.

Came the same day I called to help with my heater issues. They were professional and knowledgeable in letting me know the issues and how to fix them. I felt like I wasn’t being upsold in any way and that I was getting honest advice. Highly recommend.

Wonderful experience from start to finish. Very responsive, skilled and professional. I would highly recommend to anyone!
Thanks
Peter S.

We were pleasantly surprised at how responsive they were. Personable, explained everything about the repair, thankfully was able to repair in time for the heat wave! Thanks for such great service. We will definitely recommend!

Where to start. I called Trust1 to install 3 water heaters. They had really great google reviews but their yelp ratings were awful. I've begun to be more suspicious of google reviews to be honest. Nonetheless I wanted to support a local business. They were very responsive and came that morning. When I made the call I was CLEARLY told the $99 fee for the estimate would be waived since I live in Quincy and their business was close by. They arrived and were professional. They saw what was needed and quoted me $$$FIVE THOUSAND DOLLARS. I already had the tanks so their price was INSANE. I told them no as I had offers as high as $2500. The employee then said I had to pay the $99. I told them that the receptionist said I did not. He said we record the calls and I said please call in and find out. It was obviously a bit awkward. The employee called his supervisor and they came back to me and said they would do the job at $2500. My wife and I were shocked. I can't fault them for trying to make money but they must have people who don't know any better and be willing to pay $5000 WITHOUT the tanks. I felt a bit of pressure and wanted this job to get done and moved forward. They did a GREAT job. I can't fault them but I know other reputable companies prices would have been cheaper. I had Johnson brother offer $1900. I still feel a bit raw that I paid way more than I wanted to. Even at the end, I asked how long will this job be under warranty and THEN he told me it wouldn't because I bought the tanks myself. That's great to tell me at the end. Did they do a good job? YES. Would I recommend them? NO. Please get multiple bids and don't get pressured like I did. I know they're trying to survive in this market but it would have been better not to put me in multiple awkward and uncomfortable situations.