Best Commercial Hvac in Washington DC

They were professional, honest and great. Happy i proceeded with them as opposed to the first 2 contractor referrals that my home warranty company tried to send. They were honest and good

I got my HVAC system repaired by them and they were very thoughtful and open with questions. I can't say the same with other companies who tried to overcharge.

The aquaflow team was amazing. They responded faster than anyone I’ve ever called and kept the owner and management company in the loop through the entire process. I would recommend them for any plumbing work needed and their emergency response is one of the best I’ve ever seen.

In years of using plumbers both personally and professionally I've never encountered pricing policies as opaque as WL Gary's. They charged over $250 for the plumber to buy basic toilet repair parts. They charged for the plumber's time to generate an invoice even though it's automated. They charge for a full day's rental of a plumbing repair device that's stocked on the truck and was used for less than an hour. The basic quality of the real plumbing work appears to have been good, and the plumber was pleasant to deal with, but he did have to return to fix a problem with that expensive toilet repair. All in, I can't recall having felt so gouged by a company's pricing and will never darken their doorstep again.

Pros:
Jimmy picked up phone when I called
I was able to schedule an appt for the following day
The person who came (not Jimmy) called in advance soon before he arrived (though not at the planned time)
The person who showed up unclogged the toilet in about 10 mins
No problems in that toilet since then, about a month ago

Cons:
There was a second guy who came along, maybe an apprentice -- he reeked of weed, eyes totally glazed, seemed like he was in another universe-- I was close to sending them away, seemed really unprofessional, but I needed the work done
A minute before unclogging the toilet the guy doing the work said they were going to have to disconnect the toilet to find the clog, which would be a big long job-- I was concerned what that would mean in terms of cost and didn't want the high guy involved in anything --
while relieved when the snake worked moments later, I was confused about how after only 10 mins he was going to try to rope me into a big project when based on what happened that would not have been necessary
The guy said it would be $190 -- I said wow that's really expensive for taking 10 mins with a snake unclogging a toilet, he said okay $150-- I just paid it since it was my fault I didn't confirm pricing in advance with Jimmy but if you are looking for a fair price I wouldn't say that's what I got
On my original call with Jimmy I also said I wanted a quote for some heating work in the basement-- he said I would get a call from someone else to set that up -- it's a heating and plumbing business but I guess the workers do one or the other -- and no one ever called

I would consider doing business with them again on short notice if necessary because they are in the area but I would confirm pricing up front and with more lead time I would try to find someone else