Best Thermostat Repair in Virginia Beach VA

Jared, Brent and Joe did an excellent job with the installation of my new A/C and heating system. All checks and tests were made for a smooth running operation. Many thanks.

I appreciate Phil replacing 13 shout-off valves throughout the house. His experience is precious to the customers. Phil, your attention to detail and craftsmanship is superb. We know why you came highly recommended. You have gone above and beyond to help my family and me with our Plumbing issue. You always treated us like family. Thanks again.

They came out to find out what was going on with our outdoor lights. They went over and above to find the problem. I would recommend them for your repairs.

This is my first time using this company and I must say the experience and expertise were evident as I observed the technician troubleshoot / fix my 18 year old outside unit with multiple problems during heavy rain.

We are thankful he saved our family from the heat that night and even took the time to find the most economical way to fix it. A very honest and trustworthy company to do business with!

I have used Betty’s Plumbing twice. Once to replace most of the bathroom and kitchen faucets and toilets in my house, and the other time when a pipe broke. They are knowledgeable and honest.

My heating unit stopped working on 12/26/2013. They sent a technician out and replaced the heatstrip contrator. I wake up this morning (Sunday) and the heater is not working. My fiancée called them to come out and they told him that since it is warranty work, the same tech would have to come out and do the repair. The tech was really busy and couldn't come out until tomorrow.
I called them back about an hour later. I was told the same thing, that the tech is responsible for the warranty work. I told them I disagreed because I had paid A-1 for the repair, it was A-1's name on the contract/receipt, the tech's business card, advertisements on TV and the internet and the one stating satisfaction guaranteed, 24 hours, Saturday, Sunday and Holiday service. I asked them to send another tech. The guy said he would speak with the supervisor and get back with me.
They called me back. He said that he spoke with the tech and the tech said that when he came out the first time he told us that we needed to replace the entire unit. THIS WAS A TOTAL LIE. I told them it was not true the tech NEVER said that. Also, the tech even wrote on the invoice everything else checked out ok. I told him I wanted to speak with a supervisor and was told he was unavailable because he was in church. I asked to speak to a different supervisor or that supervisor's boss and was told he was it. At this point I told them I did not want the original tech to service my heater because he lied and I did not trust him. He said he would send the supervisor a text and get back to me.
I waited over 30 minutes before I decided to call another company. the other company was polite and said would have someone out before 6pm today.
In my opinion, NEVER use A -1 American. YOU WILL REGRET IT. They do not provide 24 hour emergency service and their customer satisfaction guarantees and warratees are a joke.
I should have read all the reviews before ever using them. I also feel that someone should investigate them for false advertising.