Best Preventive Maintenance in Virginia Beach VA

Brian Novak called as soon as he got my message from your office and told me that I'd be the next person he would be seeing. He called again when he was on his way. Both these calls were very thoughtful and helpful.He came in and introduced himself and got right to work. He identified the problem and explained it to us and gave us an estimate of the cost, which we immediately accepted. He went back to your headquarters and got the part and came right back and installed it. He also told us about a program with you which includes scheduled maintenance checks; we accepted that, also.Brian was pleasant, knowledgeable, and efficient. I would recommend him to anyone who needs furnace repair.Janet Mitchell

Called for plumbing issue and the technician was very pleasant and professional (Mike #703). But after spending 1.5 hours snaking my main sewer line it resulted in (doing a load of laundry) that the same issue was still occurring (sewage backing up into my showers). Service was great but what was done obviously didn't solve my problem, especially for the price I paid. Mike did say there were one or two blockages removed, but trying to do laundry tonight, I couldn't tell. Professionalism was great but obviously the technique was lacking. I did receive a six month warranty but for the amount of money paid, I'm not sure I would or would not recommend Royo-Rooter to family or friends. Thank youUpdate: I made a new call to the company on 3/20/17 and identified that the above issue was still occurring. The customer service rep, Ms. Linda, was very helpful in scheduling a new appointment for the same day. Robert arrived and was very professional, personable and most importantly very knowledgeable concerning what I needed done. He was also prepared to ensure that my sewer line problem was fixed before leaving. A few days later I received a call from the GM, Bradly Howard. He was very concerned about my borderline dissatisfaction with the original service that was provided. He assured me that my feedback would be used as a learning tool and also offered to refund a $100 dollars of my overall payment for the services provided. This I gladly accepted. I really do appreciate the above and beyond customer service that was provided by Bradly. Most reviews are never looked at by anyone, but this proves to me as a current and future customer of Rotor Rooter, that the customers satisfaction is the #1 priority. And I really would recommend this company to anyone whom maybe in need of excellent service that will be provided by Rotor Rooter.Thank you All,Dawn King

Mr. Mishory was VERY impressionable and professional. He didn’t mind showing me everything he did and left no question unanswered. In these times of lack of attentiveness, laziness, and unprofessionalism, Avi, was a reassuring breath of fresh air. He flowed of confidence not boastfulness. I would recommend Avi to anyone interested in having a Generac backup home generator installed and maintained. I’m really impressed overall with the company as well, as they installed a quality product in a manner which I can remain totally relaxed it will provide electrical power when needed.

Our Technician was Reinaldo Ramirez. He arrived at the time that was given to us.Very knowledgeable in the installation ofthe item's we had him Install. Very friendly and neat. Removed and cleaned up old item's.

Basically, totally pleased with the overall repair and work that was done by Mr. Gary. Professional with his work and very polite. Thank you for your service.