Best Leaks in Virginia Beach VA

Justin showed up right on time and made sure that our new garbage disposal was installed correctly. He is both personable and professional. Typical great service from this company.

Im very happy and satisfied with the work they did today during this virus pandemic thanks so much!

Matt was great. Our visit was quick and informative. He was a wealth of information on how to alleviate the problem in the future and offered us a quote for some stuff we will possibly need moving forward.Highly recommend-just made a new customer.

If you ever need a plumber, this is the one to call! They come day or night. There staff is also so professional and rates reasonable.

Me and my wife just moved into our home and we were experiencing electrical issues in 2 bedrooms. Sam, our technician, came out and was able to diagnose our issues rather quickly. He was extremely informative and helped us future proof any common issues. Thank you again Sam! We appreciate your help!

I couldn’t be more pleased with my experience. As a small business owner myself, I try to provide elite service with reasonable and transparent prices. I can tell that they share the same philosophy. Jason was highly professional and efficient in taking care of three separate plumbing issues. I will absolutely call them again with any future plumbing needs.

Amazing company to work with.  Their newest service coordinator Tammi is AMAZING. Ever since she started running the scheduling and handling the office,  I get very responsive replies to any work orders I send over. She is very polite and will work in emergencies quickly. They stand by their work and always find the leak. Very happy with this company and look forward to continuing to work with them!

Jim came out on a Sunday to fix a sewage issue. He walked me through all the work and educated me on the entire process. Very professional and would go with Bertolino for all future plumbing needs.

I am thankful to have hired a plumber who is prioritizes customer service and very thorough in his work! Tony came right away to assess the extent of the issue, gave us a quote, and scheduled the fix within a few days. Thanks Tony!

BEWARE!!! I called A-1 because I had seen their ads, had the magnet with a $50 off coupon. While they were quick to respond, on a Saturday, the technician, James, was here 15 - 20 minutes, changed a hot surface ignitor, and charged me $619 ($669 before the coupon!). He did not tell me the price before installing the ignitor, but did offer to take it out if I didn't want it.
I called on Monday, and John, the Service Mgr., called me back. He was trying, but he was ineffective in communicating with me, and apparently had no authority. He said he was looking at the paperwork, and that James should not have installed the part without telling me. He also said I was gonna call you, because I'm not sure your problem is fixed anyway. James tells me you have some yellow flames which might mean a bigger problem.
I responded so not only have you overcharged me, but now you tell me the problem might not be fixed? (By the way, there was no other problem.) I believe the intent was to try to sell me a new system. I told John we would discuss that after he addressed the fact that I was charged $619 for a $20 part and 20 minutes labor. John said he would speak to James and call me back. It has been over 2 weeks, I have called twice, and no call back.
John told me during our original conversation that A-1 charged me the flat book rate. He would not break down the parts and labor for me, telling me to read the back of the service paper. Further, he told me that new customers pay a more expensive rate than return customers.
This company puts a lot into marketing, complicated web site, etc., at the customer's expense. They arrive promptly and clerical staff are courteous. HOWEVER, WHEN THERE IS A DISPUTE, THEY DO NOT MAKE IT RIGHT. THEIR PRICES ARE INSANE. I HAVE CALLED 3 OTHER COMPANIES AND HAVE BEEN QUOTED BETWEEN $250 AND $350 FOR THE SAME SERVICE, ON A SATURDAY.
Don't be taken in by the American in the name, as I was. Price gouging all the way.