Description
We are a family run business serving Tidewater since Nov. 12th 1980. We are professional plumbers who pride ourselves in doing top notch service work and repairs, installations of water heaters both electric and gas. We install and service every type of faucet, sink, tub, and toilet. We can diagnose correctly any leak professionally. We are open 6 days a week from 7am till 9pm Monday through Saturday and open 24/7/365 for emergency service. Compare you'll love our prices and customer service !!!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Backflow Installation & Repair, Backflow Prevention, Bathroom Remodeling, Code Violation Corrections, Commercial Plumbing, Commercial Property, Emergency Plumbing, Gas And Electric Water Heaters, Gas Fitting, Gas Lines, Gas Piping, Heater Specialist, Home Plumbing, Industrial Plumbing, Inspect And Repair, Jet Drain Cleaning, New Installations, Other Plumbing, Pipe Repair, Plumbing And Drain Service, Plumbing Leak Detection, Plumbing Problem, Plumbing Water Heaters, Repair Leaky Faucets, Repair Or Replacement, Replace Water Heaters, Routine Servicing, Septic Installation & Repair, Septic System Repair, Sewer And Septic Installation, Sewer Pipe, Sewer Systems, Slab Leaks, Tankless Water Heater, Tankless Water Heaters, Water Heater Repair, Water Heater Sales And Service, Water Pressure Regulator, Water Supply,
Reviews
Stephanie Robbins
6 years ago
We had what we thought was just a clogged drain but it turned into a much bigger job. Jim & his team did an amazing job fixing our tub and explaining everything that needed to be done. We originally had Atomic Plumbing out but felt like we needed a second opinion. Bertolino was much more knowledgeable and more importantly, less expensive. I have finally found my plumber for all future jobs. Thanks Jim & Roy!
Great job! Extremely knowledgeable, professional and has experience. I’d recommend Jim for any job. Worth keeping his number around!
Called Jim for general information regarding tankless water heaters and received very detailed information that helped me out a lot.
Jim was fast, friendly, and professional. When I found my water heater was leaking, he replaced it the same day. He gave me the option as to the quality of the replacement, and pointed out the advantages and disadvantages of each. I opted for the best unit and he delivered it at a great price. Jim will be my go-to guy for all my future plumbing needs.
bianca schraft
6 years ago
Very good business, they did an awesome job
My water heater recently let go late in the evening. After much research, I called Jim Bertolino and Son Plumbing.
Mr. Bertolino and his son (Jimmy) we’re complete professionals! They showed up on time, placed cloth tarps on my wooden floor, and explained everything.
When I look for a service there are four areas I look for before making the call -1. Reviews - positive and negative, 2. BBB rating, 3. Local companies that provide 24/7 services, 4. Price factor for the quality of products used. This company checked all of my areas of interest without even making the initial call.
When I spoke to Mr. Bertolino himself, I was quite pleased with his openness and willingness to explain his background and company history. Initially I had to leave a message and he called me back within the ten minutes his voice mail message advertised. Impressive!
After the greeting introductions, I launched into to my next three points for the product he offers (Rheem water heaters) - I look for 1. efficiency, 2. quality, and 3. longevity of the product. Again my checkpoints were met. We even talked plumbing codes and about the competition between our favorite MLB ⚾️ teams (Bosox/Nyc the other guys...😎). Yes, I still liked his offer.
Service request objectives met - contract issued!
Another plus - Mr. Bertolino and his son cleaned up continuously throughout the installation of a new water heater and took the old water heater with them - as advertised. I now have hot water again and look forward to saving the $15-18 per month with my new efficient water heater. Thank you Bertolino and Son Plumbing!!
I highly recommend the Jim Bertolino and Son Plumbing company and asked for extra cards to give my colleagues and neighbors.
Sincerely,
Scott
I called Jim and asked him some questions since I haven't owned my home that long. He answered all my questions and explained the different scenarios and costs associated. Jim and his associate came out the same day that I called. I was having trouble with my kitchen sink backing up, and they got everything cleared out. Jim gave me some tips to help me prevent this from happening again. I will definitely call them in the future if I have any other plumbing needs.
We hired this plumber to fix a pipe in our family’s beach condo. Two months later we had to hire another plumber to redo what he did because on further inspection the pipe corrosion continued even further. Jim is over priced and brags way to much about what he buys for his family. I would not recommend him to anyone
Daniel Cerbone
5 years ago
We had a drain problem in the kitchen for several months and could not get it corrected in spite of the fact two other plumbers were called in during this period to solve the problem. We then went on the internet looking for a plumber with an outstanding reputation. We place great value in the opinion and rating of previous customers. We selected Jim Bertolino & Son who addressed the problem quickly, efficiently and with little impact to the existing forest of pipes, hoses and wires beneath the sink. We felt very comfortable with his knowledge and ability and would recommend him to anyone.
I have hired Jim twice now. Both occasions he has been quick to respond and has completed the work professionally. During the second job we did have a disagreement about time and cost but in the end Jim strives to ensure the job is done RIGHT and his customers are HAPPY. Disagreements happen with contractors but in the end I respect his knowledge and I appreciate his consideration. Being new to the area it always great to find a contractor you can trust.
Mary Lu Hudgins
3 years ago
Very knowledgeable and helpful. He also explained his process and made sure the information was clear.
Dina Schuldner
2 years ago
Jim and his assistant were courteous, professional, knowledgeable, and prepared. They handled 4 jobs for me in one shot. Great customer service. I would recommend them to anyone who wants an experienced plumber.
ERIC PATTERSON (esp66)
2 years ago
Jim, came and fixed my kitchen sink drain he was very professional and very knowledgeable on everything to do try to clear the sink block it. He got it cleared and suggested other alternatives if it was the clog up again to help with cleaning it better due to the unique situation of my kitchen sink with no clean out. I would highly recommend him.
Stephanie Ludwig
5 days ago
He did a wonderful job and was extremely kind
Highly recommend for any type of plumbing what-so-ever! Great people, very affordable, responsive with very high quality work!
Cameron Payne (Cam)
2 years ago
Jim Bertolino's 40 year's of plumbing expertise was necessary for the work I had done. I was fortunate enough to find Jim after shopping around with his competitors who were quoting me ridiculous prices for installing a water line for the freezer. I have to add that Jim's patience and understanding of his craft made it easier for him to explain what work was being performed. If you are in search of a reliable and honest plumber in the 757 area look no further.
Katherine Graves
3 years ago
Jim and his Son were absolutely amazing! They located the broken pipe within minutes of arriving and immediately fixed it! I would highly recommend them to anybody who just had a pipe burst or with any plumbing problems!
kenneth butler
a year ago
Jim and company were on time and got the job done quickly, even on a Sunday evening. They were detail-oriented and were expeditious in replacing our hot water heater and cleaning up the water from the leak. They went above and beyond in meeting our needs and could not recommend highly enough.
Jim did a great job and even replaced my faucet cap free of charge. Will definitely use again.
Emily Stobierski
7 years ago
Bertolino is the most reliable, professional and honest plumber in the Hampton Roads!
Txnstuck inVa
7 years ago
Jim and his son came all the way out to Suffolk on the same day we called to repair valve and replace dishwasher. They both were very professional and personable. Work was completed meticulously at a reasonable cost. Thanks Jim and Jimmy!
James Stafford
2 years ago
Jim and Carlos came out same day and did an amazing job finding multiple leaks above our kitchen ceiling (we thought there was only one), he showed each one to us before repair and did a quality job repairing the leaks. Told us all priced up front before the labor was done. Phone number now lives on my refrigerator; will call for all future plumbing work.
Outstanding service!!!!. Will be calling them again for any problems that arise later on down the road. They now have a customer for as long as we own the home.
I usually can handle plumbing issues but Bertolino is the goto guy for any serious problem. The top listed Google plumber was clueless and I was happy to pay him his $150 visit fee and have him leave after he lost an o-ring in my pump out. Bertolino arrived in less than the 60 minutes he promised and stayed til 10pm to finish the job and get the water flowing in my house. His charges are reasonable and work is top quality.
Elijah Campbell
7 years ago
Provided expert advice at no charge. Worked after hours to help resolve the issue and make sure the problem and solution were understood by the home owner. Would recommend for all plumbing and piping related issues.
When my son put a wooden ball down the toilet I didn’t think we’d be able to get it fixed the same day but Mr. Bertolino was able to fit us in. He explained everything and told us up front all of the possibilities and what it would mean for the bill. He was able to get the ball out much quicker than we expected too. Professional and quick. You can tell he knows what he’s doing. If we need a repair again we’ll definitely call him.
Recently had a problem with a huge water bill and could not locate the problem. Jim came out and investigated every inch under the house and no leak was detected. We determined it must be in the water line in the yard and he arranged for a sonar evaluation to find the problem. It was found and the digging began. After all repairs were made everything was cleaned up and the area was raked nicely. I was so impressed I had him back the second time for new bathroom sinks and the third time for a new toilet. He is always on time and does a fabulous job.
Ambra Marengo
4 years ago
Jim is fantastic! He is very detailed and will explain all about what exactly is causing your plumbing issue and what exactly he is doing to fix it. He is super helpful and available to give advice on anything at all! Prices are not cheap but he given warranty on his jobs and you can be sure it is a high quality repair!
Thomas Williams
4 years ago
First things first, I would highly recommend Jim and his team for any of your plumbing needs.
We just bought a house and found out that the newly upgraded bathroom shower was leaking to the first floor when in use. We called Jim on Saturday and he was able to come to take a look at our problem on Monday. Initial response time was an A+ in my opinion. He was able to find the problem area and offered two courses of action based on what he was able to find upon more detailed inspection. He found the exact problem and educated us on exactly what occurred and how it needed to be fixed (while pointing out some of the shortfalls done by the contractors who renovated it before we bought it).
Jim and his son came back the next day; accommodating our hectic schedule. After a few hours of work and cleanup, he was educating us on what he did, allowed us to inspect his work, and demonstrated that the problem was resolved. Quality of work was an A+ as well. The final result depicted in the picture; the leak was coming from old hardware (not shown) and he replaced with new/upgraded hardware and connections. They cleaned up the work site and ensured we were happy with the results.
The over 30 years of plumbing experience shows in his work and in his explanation of the problem, possible solutions, and Virginia Code. I would HIGHLY recommend Jim and his team. His information is now stored on my phone and if there are any plumbing problems in the future, he will be my first call.
Kathryn Lively
5 years ago
Jim came out to fix our garbage disposal and toilets. Excellent work. Everything is working as it should again.
Installed a water heater, leaking toilet & kitchen faucet. Was prompt. efficient, and gave helpful advice to maintain. Went out of his way to clean area before replacing toilet and under sink to replace faucet. Better than any previous service
from other companies.
Best Plummer I've ever had. The Quality of his work is fantastic and his prices are very fair. Excellent customer service. He personally responded to my emergency call on a Sunday morning when his on call truck couldn't make it within a reasonable time frame.
He gave me plenty of options and explained everything before doing any work. He also went out of his way to bring several other plumbing issues up to code. His knowledge is second to none.
I'll never call another plumber again. Excellent customer service, honest, and upfront.
Roberta Gourley
5 years ago
Jim did a great job. Was pleasant, informative and courteous. Will recommend him to friends and will call him again if other plumbing issues arise.
Jim is an awesome guy. A pipe under my house burst and I needed it fixed A.S.A.P. I called several different companies and Bertolino and Son was the only plumbing company that answered the phone after hours ! He came over and fixed the leak. Jim is not only prompt and efficient he is very personable. After finishing the job and explaining what the problem was, he stayed and chatted with us. After a few laughs and my sincere Thank yous I felt like I've known him all my life. I definitely would call Jim if I ever needed his services again
Thanks again,
Kate Nelson
Had a simple toilet RE-install after getting new floors. Jim was out quick and got us up and running fast. Straight shooter. Appreciate the help Jim!
Kaleigh Jordan
a year ago
Jim was very knowledgeable and helpful when our plumbing backed up over the phone. He helped diagnose and fix the problem. Very professional and easy to get in contact with. Would recommend the company to friends and family. Very hardworking and honest.
We had a plumbing emergency and Jim answered the phone himself on the first ring. He helped us with our issue efficiently and professionally and we will be using his company again in the future. Highly recommend!
In February 2021, not long after closing on my new home, the hot water heater stopped working. I searched Google, Yelp and the Next Door App for a reputable plumber. JIM BERTOLINO had good reviews and I called him for help. Jim answered my call, asked me some questions about my hot water heater because it was only 4yrs old. He is so knowledgeable and advised that it was still under warranty with the manufacturer. He helped by contacting the manufacturer to get the parts replaced and filed the claim for me. While installing the new part and cleaning the water heater he noticed that another part had not been installed properly when initially installed which probably caused the thermostat on the water heater to go bad. After the thermostat was installed, it didn't work and noticed that another part was also not working properly. It was 10 minutes before his supplier was about to close so he called and the supplier met him half way to bring him the part. If a supplier is willing to do this for a plumber you know that they are not only reputable but someone you want working on your house. Jim took the time to explain everything to me in a way that I understood it. Because of the extra part installation the job took longer than expected. Jim stayed to finish the job which made him late for his next appointment. While I feel bad for the person who was next on his schedule, I am thankful that he stayed to finish and didn't reschedule me. This commitment to his clients speaks to his integrity as a person and getting the job done right.
Fast forward one month later and I had a clog in my sewer pipe. I immediately called Jim again and he was responsive to my request to come out that day. He again explained everything to me and the inner workings of my plumbing system. He took the time to make sure everything worked prior to him leaving my house.
Jim takes the time with his clients to make sure the understand not only what he is doing but things they can do to avoid problems in the future. He is NOT someone who is there to only get paid and leave. He genuinely cares about his clients. I would recommend him to anyone. Also, I know there are some other Bertolino plumbers in this area and I can't speak to their work but please make sure you are calling JIM BERTOLINO.
This was a great experience with Jim and his son this morning to save the day !!! Fair pricing, tremendous expertise and a job well done !!! My wife and I will definitely use this company for our future plumbing needs !!!
I called Jim Bertolino to come out to my ice cream shop. We had a on going problem that no one was able to fix. As soon as Jim arrived he diagnosed the problem and came up with a simple inexpensive solution.
I will be happy to call them in the future for other issues.
Mr. Bertolino provided same service to me for my plumbing issue. He explained everything to me in clear and understandable terms, without being condescending. I have used this company before, and will again.
Very professional, excellent work. Highly recommend.
Rebecca Sowell
4 years ago
I am beyond thankful I contacted Jim Bertolino & Son Plumbing yesterday. I had a major leak that was flooding my house and he was able to be at my house in an hour. He found a leak in my hot water heater and completely replaced the hot water heater and welded new piping all in the same day. Jim was amazing, he made sure I was well aware of everything he was doing. I definitely felt like he was part of my family and was very dog friendly. He called people that he trusted to come pull up my floors and they were there within 30 mins. He made sure that the floor people were going to put my furniture on blocks so they didnt get water damage. Jim also realized that my A/C unit piping was not done correctly and is having someone come out and fix it to make sure I will not have future problems. I 100% trust Jim and have already been recommening him to people, he will definitely go above and beyond to make sure you are taken care of.
Rebeca Lipinski
a year ago
The two servicemen from Bertolino’s were able to come fix a plumbing issue at my house within a day of calling. They were in and out in less than an hour. Excellent customer service. Fair price. I strongly recommend them!
Brittany Bertolino
6 years ago
He is a professional.
I am a new homes site manager for 30 years representing a quality builder for those years. I appreciate good quality and honesty in the trades.We had an early morning emergency with plumbing and my husband called someone I did not know( Jim Bertolino &Son).and I was very skeptical because of my new construction trade contacts..We called Jim at 7:45, he was at my personal home by 9am. We had a pipe break behind the washer. Well this gruff exterior/nice Italian man and his son did a great job and were done within a few hours.. This was not an easy job as my washer was upstairs sitting next to my brand new shiny new Dryer- which I did not want to get scratched!The price was fair and I do recommend this family business. On time, knowledgeable, quality work. (once you get to know them on the job.....nicest, honest ,people you will ever meet) My go to Plumber !!
Mr. Bertolino installed a toilet for me. He explained all of my options carefully, including pros and cons of each. Responded promptly. On time, professional, and cleaned up afterwards. I've had problems with several other contractors and service providers lately, but I have only good things to say about Bertolino & sons!
Harold Milholen
3 years ago
Great service, better humor!
Very pleased with his service. Mr Bertolino was educational and explained everything step by step.
Will recommend to anyone that needs plumbing done
Joseph Merrell
3 years ago
My garbage disposal broke, and I called Jim Bertolino & Son. Mr. Bertolino called us to let us know he was on the way. He had a replacement with him, and installed it in about an hour.
Jim was amazing. I am military and was returning from overseas. We had a large gas leak in our hot water heater in the garage. The city shut off our gas and so my wife and son had no hot water or heat.
My wife called Jim and he came out personally to evaluate. He started work the next day and worked for three days straight to fix the problem and make sure it was right so we could get our heat and water back on.
He was one of only a few licensed plumbers who could fix the problem. Most other companies wouldn't touch it, weren't licensed, or didn't call my wife back. His prices were very fair. He even helped us with information to see if we could get our homeowner's insurance to pay for the work.
Jim cares about families, is exceptional in his trade, and is trustworthy and honest. I recommend him and his company fully.
Justin Hardee
3 years ago
Marvin Graves
2 years ago
Very fast and professional work! Definitely would recommend and use again.
Jim was very extensive in his initial assessment. He located the problem and resolved it, even walking me through the steps on what I could do in the future to prevent it from happening again.
I could not have asked for better service.
Thank you!
Jim and his son came out after the other plumber from atomic had installed our brass studs for the commercials toilets incorrectly they fixed all 7 items on our building on N. Mall Drive at our American Indoor Karting. Jim explained and showed me everything he did the guy is awesome i would recommend his company to otherss
Jim Bertolino & Son (not to be confused with Bertolino Plumbing & Heating) did a fabulous job. He was quick, friendly, affordable, and explained every step along the way. I would absolutely refer him!!
Elizabeth Kress
2 years ago
Jim arrived within 24hours of initial call. He was friendly, knowledgable, and explained all repairs. Jim cleaned up the work area upon completion. I would use his service again because of his professionalism and attention to detail. ~Pam
Great service- arrived exactly when they said they would and did a very good job. Will call them for all of my plumbing needs from here on out.
Jim Bertolino provides top notch service and quickly responds to customer inquiries. I’ve used him multiple times and each experience has been great! He’s even been willing to share his expertise to help me fix a water heater pilot light issue which saved me a service call and $100+ expense!
Jim came out on a Sunday evening to fix an emergency I caused trying to replace an old discontinued type of valve and was able to correct the issue without having to damage my wall as this type of valve is not easy to remove and my mistake made it even more difficult. He was very busy that day but answered all my calls promptly while I was waiting for him to be available and did show up within the original time window he gave me. Highly recommend.
Jasmine Hewett
3 years ago
Jim was amazing from the beginning to end of his job. He was to explain the pipes in our new home and was very knowledgable about what was happening. We had a clog and I was afraid it was the main line. I am pretty sure his honesty and integrity saved us a bunch of money as he was able to find and fix the clog very quickly and at a great price. As a military family it is hard to find people to work on your in a place where you just moved but I would recommend him time and time again not only for his service but his willingness to explain everything to a wife who's husband was on duty. We are very happy to take showers tonight but even happier our money went to an honest guy and not some one else.
Leah Alexandra
7 years ago
Absolutely amazing service! Jim and his son were so thorough and knowledgable. They worked hard to determine the source of our problem and stayed late into the evening to make sure it was resolved; not just a quick/bandaid fix. All along the way he explained what was being done. His was also very respectful of our home; and cleaned up after himself. Jim is not the first plumber out for this problem but I'm pretty certain he'll be the last!
Heather Sawyer
2 years ago
This guy charged me 800 and some dollars to repair a wobbly toilet and a leaking faucet. He also kept changing the price over and over again and was super rude. Don't know why It cost that much to repair both things. Will not use again. Keep your money!
I could not be happier with the service and professionalism. Not only was my plumbing issue resolved, but Jim took the time to educate us on the plumbing in our home and gave us tips and advice on things to do and to look for going forward.
They arrived on time, were exceptionally polite, professional, friendly and most of all experienced. The issue was resolved and the price was very reasonable and fair.
I would not hesitate to contact him again for any future plumbing needs. Found my new plumber!
Kristen Paterson
2 years ago
The owner was great! Very detailed. He showed up on time after hours and stayed until 10pm to find where water was leaking.
Very informative and professional. Came out quickly.
Mr. Bertolino was very professional and he provided a detailed explanation about what was causing the leak and how he would repair it. He also took care of other minor issues that were not related to the leak.
MICHAEL NICHOLS
6 years ago
Very knowledgeable and could tell he knew what he was doing. Works that was done looks great and we will be working with him again to get some more work done.
Came out only an hour after calling. Had everything fixed and wrapped up in no time. If you need a plumber call them and you won't be disappointed
Being a woman, sometimes you feel as though you are taken advantage of by business men , but not in this case! Jim & his son were very professional and explained everything that was going on in “kindergarten terms” for me to understand!I would highly recommend them to friends and family!!!!!
Crystal L Hardy, Licensed Real Estate Agent
a year ago
A life saver to say the less!
I’m a real estate agent that represents military clients, which means most are already gone and in another state or country when I acquire possession of their homes. They put their trust in me to handle things for them in their absence.
The very day my clients vacant home went on the market, I went to place signage and do a quick walkthrough and found water coming from the ceiling and all over the floor upstairs and down. My normal tech couldn’t respond, BUT when I called Jim, he took the time to walk me through the process of locating the main water supply and talked me through draining the lines to prevent further water damage until he could come out. Words can’t express how valuable it is to have a contractor like Jim on your team to help you in an emergency situation or just in general to ensure your clients and their property/plumbing needs are taken care of with care, compassion and professionalism! I highly recommend!!
We called Jim out to give us an estimate to run our gas line to the kitchen. He was fast, came out the same day and was up front about there being a service charge when he arrived to give the estimate. When he arrived he said that he wasn’t even going to worry about the service charge. He was friendly and extremely knowledgeable. We got our quote the following Monday and it was more than we felt we wanted to spend for gas in the kitchen, so we opted not to get the service. Because we liked Jim so much, we didn’t care to have another quote. If we were going to get gas in the kitchen we wanted him to do it. When we called him to decline the service he told us that we had to pay the service charge if we were not getting the service. This was fine with us as he did come out , on a Saturday, and put time into looking at the house. I would say the only concern in preventing me from giving a 5 was that one week after I received the invoice in the mail, he was calling wanting payment. I usually pay bills every two weeks in a batch and they just hadn’t happened yet. I had the money so it went in the mail. If the money was needed that soon, I wish he could have made that known and picked up a check from the house or something. I also wish when he was at the house he would have said “I’m not worried about the service charge as long as you buy the service”. I also think about people that HAVE to wait until they get paid to pay the invoice, but he may well work with those people. Overall, highly recommend.
bruce conklin
5 years ago
Mr Bertolino was nice and showed up on the time he said he would be here and very informative...
Griff Allison
4 years ago
First off, Jim is a very friendly great guy who knows how to get the job done. He showed up next day and fixed our garbage disposal within 15 minutes of arriving. He also gave our dogs treats, and took time to scratch each one. Great guy, great service. Would recommend again.
Excellent professional service. Prompt, respectful, and knowledgeable. This is not a “handyman service.” When you hire this company you are getting a full service, certified plumber. They can diagnose and fix any issue you may have. I highly recommend their services and will use them for my plumbing needs from now on. My sewer line was backed up and all 3 toilets would not flush. They immediately diagnosed the problem, cleared out and repaired the sewer line, and fixed a major issues in a couple of hours. They cleaned up when they finished, removed all work related debris, and left the property in excellent condition.
Timithy Forman
6 years ago
I had a line backed up in my home which I believed to be worse than it was. I called Jim and he listened to my story and explained multiple possibilities. From the moment he arrived in my driveway, Jim provided service beyond expectations. He walked my entire house in order to isolate root cause and ensure he was not leaving my house with any line untouched. He appeared training a new employee to his business and explaining to him his company's core values and expectations of his services. After all was cleaned up he tested every line over again to ensure I was working properly. I will definitely be a repeat customer for Jim Bertolino and Son plumbing.
Jim, thank you for not trying to pitch a sale to me or perform a service that was not warranted and providing quality work along with a personable experience.
Tim
Quick and very nice! Didn't go straight to its broken and needs to be replaced he worked on it and got it running saving a ton of money! Will remember this company in the future and highly recommend!
Nicky Morrison
7 years ago
I, along with my husband have known Jim for years. And well, on this particular instance, we all know what long hair does to the drains...they were there to the rescue, and even identified city problems and saved us a ton of money! They will be our first recommendation to anybody!
Graham Thompson
a year ago
Jim and Victor are the best in the business. He came out the same day when I had a leaking water heater. Unfortunately, all my piping wasn’t to code so they had to redo everything. They were very thorough and explained every step of the process. I’m so lucky I found them. Highly recommend
We would recommend Jim to anyone. He did great and very fast, responsive and took the time to explain everything to us. Thank you Jim for our hot water back and our new hot water heater!!
Neil McDaniel
5 years ago
Great fix! Explained what was going on and gave different options on how to handle the situation. Saving the client money is Mr. Bertonlinos concern and certainly saved me money as well.
Michelle Lanchantin
a year ago
Responded quickly and fixed my toilet quickly. Very personable felt like family by the time he was finished. Thank you, Jim.
Andrea Graebner
4 years ago
Always very quick to respond and very professional. Always arrives on time. Never leaves a mess, always puts tarps down. Very knowledgeable, best service. Would definitely refer friends and family. Extremely satisfied with all work this company has done for us.
Honestly, we would never call any other plumbing company.
Richard Wiles
6 years ago
Excellent Service. Mr. Bertolino went above and beyond our expectations. we had an old jetted tub that had many issues and needed replaced. He explained everything in detail as to what all was needed and rough timelines on when everything could be completed. Before starting anything he covered every inch of the floor him and his associates would be working on with tarps so to not damage anything. As he removed the old tub and discovered other issues he brought those to our attention and explained exactly what he was going to do to resolve them. Everything is complete now and looks amazing. As stated before he went above and beyond our expectations. I WILL definitely be recommending him to anyone I know who needs his services.
Sallie Williams
7 months ago
This is the first time I’ve used Jim Bertolino. He knew right away what I needed, came on time with the water heater, installed it in my attic, left my house as clean as he found it. Jim is super knowledgeable and very professional. I will definitely have him on speed dial.
Sallie Williams
Jim Bertolino is a true professional. I haven’t hired him yet because single women household are truly taken advantage of by contractors. So I have to get several quotes. What made me trust Mr. Bertolino was the fact that I need a particular kind of water heater and it has to be installed in a particular way.
Jim called me and explained in detail what I would need down to the last bolt. Knowledge is power and I will know if I am not being given the correct choices and product services. I need to know I’m getting what I absolutely need.
I even called Jim back and asked quand he answered them all. Like I said a true professional who knows his craft.
Beverly Boler
5 years ago
Called them because we had an emergency water leak. They told us how to stop the water from running and came out the same day to fix the problem. Will use them again for future plumbing repairs
Christopher Cowden
7 years ago
Showed up on an emergency call in extremely timely fashion. the work was done quickly and as quoted would not hesitate to reccomend or use them again
Had bought an electric stove and needed to have my gas line to old stove capped. They were very responsive, were able to move up my appt, and were very efficient. Will plan on using their services again.
Jim and his son were great. They came out to check my kitchen sink due to it leaking and he immediately knew the fix. Jim took the time to talk over what he was going to do before doing it and explained every charge. After he was done he even took the time to talk over some other things I was having issues with. 10 out of 10 would recommend and definitely will be using them again. Thanks Jim!
Kaitlin Wonder
2 years ago
Mr. Bertolino was sent out by my landlord to do water heater repairs after not having hot water. He was kind and professional, worked quickly to diagnose the issue and sent out his electrical when it was discovered to be an electrical issue. He then followed up the next day and when there were more electrical issues his electrician came out again, did further diagnostic, fixed the issue, and did an amazing job. Mr. Bertolino has followed up every day to make sure that the job was done properly and made sure that I was not without hot water for long. I would recommend him to anyone, he's donw a wonderful job of customer follow up
He came when he said and was very informative. We knew everything he was doing upfront no hidden charges. Def will keep him in my contacts list! I highly recommend
Our first experience with this company was very good. We had an urgent need for kitchen sink and faucet repair and they were able to respond the same day. Jim and his son were very friendly and did an expert job very quickly and efficiently. I would definitely hire them again.
Larissa Yuncker
2 years ago
Horrible service. First off I had to call and make sure they were still coming and he said they forgot. Spoke poorly on how the house was built. How i shouldn’t have done this, done that. Talked down to the guy that was helping him (who was not a plumber). Two hours and couldn’t fix the problem. But his aide did go in my attic and step through my ceiling and still haven’t been contacted about fixing it. All this for $700. I called another company and they came out and fixed it for half that. But Jim was adamant about me leaving a review.
Ranier Agarin
8 months ago
Jim accommodated us to address our broken water heater and our gas lines. He stayed late into the night to ensure the job was done in 1 session and so we wouldn't go without water over night. He and his assistant Victor are professional, honest, personable, and very knowledgeable in their craft. We highly recommend him to all and will utilize his services in the future. Thank you sir
Very nice guy came out on a Sunday when others couldn't get to me until later the following week. Had hot water heater issues and the very next day everything was back to normal. Very affordable prices. I would deff recommend this company to anyone. 5 stars hands down!!!
Dave Fuleihan
4 years ago
Jim is a fine man. He is dependable, on time and a man with integrity. I will be calling Jim for my future plumbing needs.
Bertolino and Son is great! Extremely fast service. I thought it would take a week to get someone out to the house. Jim answered the call midday Friday, he and his son were at the house within a few hours. Problem was fixed and everything is now running smoothly. Highly recommend!
The property manager for the townhouse we rent sent Jim Bertolino for a hot water issue we were having, but after working with him today, he will be my go to plumbing company for the home we are purchasing (where I get to choose who to hire). He called at 11:30am and said he could be at the house by noon, which was amazing considering the last plumbing company we used took DAYS to get to us. He introduced himself in the driveway, knocked his boots on the concrete and then wiped them again before coming in the house. Immediately upon seeing our water heater, he knew what the problem was and what needed to be done to fix it. He said that as soon as he got approval from the property manager, he could go pick up a new water heater, bring it back and install it - ALL SAME DAY. He was very emphatic that when he came back to install the water heater, he would place tarps on the carpet, not only where they would be working, but also anywhere they would be walking through. He made sure that I moved any valuables out of the way so they didn't accidentally get bumped into while he was maneuvering the new water heater into place. During this whole process, he made sure to call me and give me updates on the status of everything, even though that really isn't something he HAD to do. I have never been so impressed with a company's attentiveness to their customer - THANK YOU for making sure I have hot water tonight!
Anthony Bliss
3 years ago
Jim responded to my call for emergency services very quickly. He was able to alter his schedule to fix the emergency problem. All work was done in an extremely competent and professional way. Jim was a live saver for us. Tony Bliss
Called Jim and explained my garbage disposal had started leaking. He explained what the estimated cost would be and stated that he would be able to get to me around 6pm. Jim arrived on time and with in an hour he had my garbage disposal replaced. He also fixed my sink sprayer that had came unscrewed underneath. I do appreciate his timeliness and exceptional work. I will be a repeat customer, as this is the second time he has come and completed work at my house in the same manner.
Had my new water heater installed the same day I called. Definitely a professionally done job.
Jim is a master at analyzing the problem at hand and finding immediate solutions. He is a perfectionist and the best at what he does for his customers. If you want exceptional service quality and excellent results call Bertolino & Sons he’s worth the wait & price to be paid not cheap but worth every dollar…
Super personable, won’t give up until things are working perfectly to his standards and your own!
Glenn Embleton
7 years ago
I had a pipe burst on the first cold night of the year, around midnight. I called Jim and he can out immediately and repaired the pipe. Didn't even try to kill me with outrageously high prices either. I would definitely recommend this man for any plumbing jobs anyone has
Patrick Tache
3 years ago
Jim responded to our needs in a very prompt fashion. He was willing to make an emergency visit when initially contacted but our problem did not need that level of service. When Jim did arrive (first thing the next morning) he took the time to evaluate the situation and offer options on the way to proceed towards a fix. Within the hour, Jim found our problem and provided us the solution we needed. Problem fixed!
I can't say enough about his level of expertise and his willingness to educate us on the maintenance of our heating system to prevent future issues. The heating system was not even our reason for the service call.
Great service, honest and more than reasonable for the level of service we received. If you need a plumber, call Jim! I recommend him to anyone in need of a plumber!
Great job!
Patrick
Jim took my phone call and equipped me to fix my simple problem over the phone. No charge! Other competitors I called wanted to charge over $200 for the standard service charge. This time I only needed verbal advice, but if I ever require a more substantial plumbing or sewage service, he will be the first I call.
Caryn Adderley
2 years ago
I called in urgent need, spoke to Mr Bertolino himself who was honest, professional and provided a reasonable timeframe of when to expect him to arrive and complete the work. The work was completed as expected and he was even able to provide information on how to maintain different parts of my home to avoid additional costs. I would definitely recommend this company and will remain a customer!
Same day service polite expedient fair pricing friendly worker it was Jim I recommend to anybody that needs this type of service
DEANNE JANSOHN
4 years ago
Was unbelievably prompt and always able to contact Jim Bertolino in person. He is not cheaply priced but fair considering he uses top grade materials and is incredibly thorough. Concrete patch work done well after pipes in driveway leaked. Jim found leak, fixed it and spent all day to be sure work done correctly and promptly. You may find cheaper but work will not be as good as this man has nearly 40 years experience!!!!
John Alexander
3 years ago
Excellent service! Jim and Jake made it clear what the issue was and explained their approach to the problem. They worked effectively and efficiently. Price was very reasonable and clearly outlined. I will definitely be calling them if I ever have issues in the future! Thanks for your professional work and attitude!
kristi seagraves
4 years ago
Our son, daughter in law, and new grandson just moved to VA Beach. While our son was out of town the washer/kitchen line was backing up. My husband owns a plumbing company here in GA, so he had an idea of what needed to be done, but hard to do from far away. After researching we found Jim Bertolino and felt like he was a knowledgeable and reputable businessman. We were right. He came when he said he would, communicated with both my daughter in law as well as my husband as to the problem and the solution. Thanks for taking care of our little family!
My Dad and I tried installing a new toilet in my upstairs bathroom. We totally forgot to unhook the water line to the tank and keep yanking it until we heard water and realized that it was still hooked up. Called Jim Bertolino and he was already on a call but would come over as soon as they finished. He showed up about an hour later and fixed my leak. How the piping was made it somewhat difficult but Jim was professional and took care of everything. No more broken pipe and worrying about water leaking. Thanks Jim and Company will definitely call again for plumbing issues.
Jim Bertolino once again answered our call eager to help with drain and faucet issues. He was dedicated to get problems solved using his master plumbing expertise and perseverance. After dedicating his time to our issues he left us a clean area , checking thoroughly and completely. We’ll never call any other plumber as we know he will get the job done beyond expectations.
5 stars! Jim was wonderfully helpful with an emergency plumbing issue on a Sunday. He was transparent, honest, and genuine about diagnosing and fixing the problem. When he determined that our issue was actually city problem, he called the city and personally waited at my residence for the city's truck to arrive. Additionally, I know when my 14-year-old water heater needs replacement, Jim already offered us same-day service. I highly recommend him. I have already given his info to my neighbors.
Francis Cuozzo
2 years ago
Jim is an experienced, courteous, professional who will go the extra mile to solve your problem. With 40 years of experience, there's nothing he hasn't seen or fixed. He fixed a leaking fridge line and then helped me solve a problem that all other contractors I contacted refused to help with. Jim was a Godsend to us and will be my plumber for life!
Jim came to my house because I was having a problem getting hot water to one bathroom.
He spent an hour and a half, figured out the problem, and gave me two options that would take care of this issue. He was very knowledgeable. I would call him back again.
Steven calendrillo
6 years ago
Our gas 50 gallon water heater in our attic needed replacing. From the time we called Jim to the time they were completely finished was a mere 6 hours. The fast same day service and care they took with our home is undeniable. We couldn't have been happier with the way they protected our floors and carpet during the removal of the old heater and installation of the new one. Jim came highly recommended and we will surely be recommending him to all of our friends and family.
Scott Polinkas
2 years ago
Very responsive on a Sunday afternoon. Non-emergency drain snaking was completed quickly and professionally at the quoted price. Will call again.
Martin Amadio
6 years ago
Came when they said they would. Fast effecient job done Excellent service. Hope I don't need a plumber again, but Bertolini is the one I will call when I do
Phillip Friedman
3 years ago
Jim and his son came out to fix a shower leak for an old Delta shower faucet. The model was so old, that he had to research and build a new cartridge from parts he had in his van. Not only did he take the extra time needed to complete the job, he took the time to assure it was done right and solved the problem, saving me over $1000 in the process. He took the time to explain every step, and was upfront about the price. I would recommend Jim and his son to anyone needing plumbing work or repairs.
Perriae Wright
7 years ago
Very fast, Very professional. Jim and Jimmy are both awesome. This is the only company I will ever use.
Jazmin Costello
2 years ago
Jim was extremely professional and thorough. He explained everything he was doing in great detail so I could understand exactly what I was I paying for. He made it to my house before Thanksgiving so we didn't have to wait. Thanks to Jim we can finally do laundry. He unclogged our drain pipe from our washer. We will be calling him from now on for our plumbing needs! I highly recommend him too anyone that wants to get things done the RIGHT way.
Lisa Postlewait
4 years ago
Tried to call and tell them what my issue was and I needed service. They we're apparently on another job and became rude and said if I was just going to ask questions they needed to send a truck for evaluation. No thanks I don't need rude contractors in my house.
We called and spoke to Jim Bertolino about scheduling to have his company evaluate a water meter situation. Although we didn't use his company yet, we are impressed with the knowledge and professionalism. He spoke to us for at least 20 minutes to determine how to approach the problem and gave suggestions to try first. We HIGHLY encourage giving Jim Bertolino & Son Plumbing and Drain Service Inc. a call for any plumbing issues.
Derby's Car Care
4 years ago
Bertolino Plumbing is a wonderful family owned business. They are friendly, honest, and hard working. We don't use anyone else for our business related plumbing needs. As a family owned business ourselves, we love working with them, and understand the importance of connecting with other privately owned businesses over franchises.
Joseph Allen
4 months ago
Jim came out and stayed late on a Saturday to fix an emergency leak for us and we couldn't have been happier with his service.
He was very informative and efficient with his work. His work definitely reflected his many years of experience. If you want it done right the first time, give them a call!
Joseph Allen
South Virginia Properties
Our water heater needed replacement over the weekend. Jim was there first thing Sunday morning to get us back in service. Service was very professional!
Nice to meet reliable and honest plumber. VERY knowledgeable- on time- good price and great service.
Would recommend to others
Abigail Parrott
7 years ago
These guys are awesome! We had three plumbers come out before them to find out why our carpets were damp and no one could find it. These guys came out and in about 20 minutes they found water coming in through the roof!!! They were so professional and took the time to actually show me the problem and explain what the issue was. They will be my plumbers from now on! Great job guys#
Natasha Kennedy
4 years ago
I would not recommend this plumber. I called him in May after a home inspection found 2 pinhole leaks in the same area of our gas line in the garage near the main line and the gas line had to be shut off for safety reasons. He didn’t answer at first but called back about 30 mins later. I explained I had a company already on the way and would arrive in 3-4 hours. He asked how much their service fee was I said $80.00 and he said that he could be at my house in 30 mins and his service fee is 68.50. I said ok, come out. I was desperate. Our house runs entirely on gas. He showed up about an hour later and writes me out a very short estimate for $1575.00 and then writes an addendum to the contract that states if there are leaks after he puts the pressure through the line there will be additional charges on top of the $1575.00. He says the job should take 2-5 days. Jim asks me to sign this contract. I sign the copy and he then says he has to keep the contract. He then leaves and says he has to hurry and run down to city hall to get the permit before they close. I have my original company I use come out 2 hours after him and fix the repair THE NEXT DAY for $500.00 and there were 6 other leaks after the pressure was run through the line. My original company explains there is always going to be additional leaks when you put that pressure on the gas line in an older home and no extra charge is needed to fix small pinholes. Also, running down to city hall to get the permit was a sham... all that is needed is a phone call to city hall. I took a picture of the contract I signed with him. He is a scam artist. I called him back to explain how I refuse to pay his service fee of 68.50 due to the fact that I almost was ripped off by him for over $1600.00. He became verbally aggressive and defensive. We have since moved and today I got a call stating he is going to take us to court over a $68.50 service fee and then he called my husbands employer (the uscg) to find out our new address. DO NOT USE HIM!!!! Even the city inspector couldn’t believe the price he quoted.
*I’m adding to this review. I stated I was not going to pay the service charge because of the outrageous quote you gave me on the day I cancelled the quoted repairs. I cared about that home. You were asking me to do upgrades on a home I’m trying to sell. That’s absurd. You upcharged and overcharged for things that are not necessary. I never called you any names. I said I was disappointed that you would take advantage of people the way you were trying to take advantage of me. That makes you a scam artist. You are absolutely right I finally decided to write this review after your phone call yesterday. Absolutely! You did say you would keep the copy of the contract and I was uncomfortable with that which is why you said to take a picture. Trust me. The work was done properly and for far less than the thousands you outrageously quoted. The inspector most certainly did say those things. You speak for yourself on here. Every bad review you say the person recollects the situation wrong. No. You tried to overcharge me and you got called on it and became defensive. I hope you do learn something from this. I know I sure did. Never trust someone who doesn’t allow you to keep the quote in hand and someone who pushes you to sign a contract in a rush. Also, don’t trust someone who low balls there “service call fee” you will pay triple in the end.
carlos hernandez
3 years ago
Mr. Bertolino was a wealth of knowledge and information. He was on time and thoroughly examined our homes issue. I strongly recommend using their families Plumbing and Drain service!
Had a leak fixed and was very pleased with the work. They did a thorough job and were in and out in no time. Thanks Jim.
pungoridgerotts
3 years ago
Came to my house the same day I called, installed a new hot water heater and new outside faucet. Thank you Jim! Will definitely use you for all my plumbing needs.
Deborah Smith
3 years ago
Couldn’t figure out where this water was coming from in our house. Jim came in and found it no issues! He’s not only professional and very well priced but he’s as nice as he can be! We will be return customers and would recommend him to anyone!
The guy was really nice but this experience wasn’t the best. They came out as soon as they could and tried to help. But I wasn’t told over the phone that just for coming out I would be charged 260 dollars. A 60 dollar fee for coming and a 190ish fee for “diagnosis” there was no problem. it turned out the beeping was from a loose fire alarm we had in a box. Didn’t actually do any work so a 260 fee makes no sense. 60 dollars does for coming out but 190 for “diagnosis”. I originally had a blank review because I was told they would wave the 5% fee if I left a review. But as I want told on the phone that hey it’s 260 for us to just stop by makes me really upset. Won’t be using again.
I called Mr. Bertolino at 730 at night, he was there within 45 min, got the job done within an hour and took an extra 45 min to explain the work, and what to look for in case it happens again and elsewhere. I would highly reccomeny his services, his prices were better and the work was too notch. Thank you for the service.
Kalene Hedrich
2 years ago
Jim was a very professional and kind gentleman. Would recommend him to others.
Hey i would definitely recommend jim bertolino and son. They where here within the hour and cleaned the clogged drain in what seemed like under an hour
Tierney Driscoll
3 years ago
Jim and his son Jimmy were very polite and professional. The nicest guys. I wouldn’t go to anyone else! I called Jim at 715 this morning to fix my disposal and he got back to me within 10 minutes. Texted with me throughout the day to make sure he didn’t forget me and could get here when I was home. And he gave me a tool to help prevent future issues FOR FREE. Jim Bertolino & Son Plumbing and Drain Service Inc. are amazing.
Jim came out on a Sunday to fix a sewage issue. He walked me through all the work and educated me on the entire process. Very professional and would go with Bertolino for all future plumbing needs.
Suzanne Haynie
3 years ago
I cannot say enough nice things about Jim and his company. Their work is exceptional in every respect. Jim's expertise and dedication to his customers are evident from the first. There is good reason why so many insurance companies turn to Jim Bertolino and Son when any job arises. This is a wonderful company and incredible person.
This company, Jim Bertolino & Son Plumbing and Drain Service Inc. are amazing. We called them last night and they were on site today at 1:40. There we’re very polite and very professional. The work they accomplished was outstanding and at a very good price. This company is highly recommended. ⭐️⭐️⭐️⭐️⭐️
Jim is very professional, explained the work he was going to perform and the costs up front. Work was done quickly and correctly. Highly recommended. Thanks Jim!
Margaret Williams
3 years ago
Great service. I really appreciate that he keeps you informed of when he's coming. He's honest and does a professional job.
Did a great job installing the kitchen sink, faucet, and disposal and explained how to take care of everything.
Martha Valentine
a year ago
Mr. Bertolino came to my home, quickly assessed the problem and made the repairs without trying to talk me into things I did not need. He educated me on features I was not aware of and made me aware of things to look for in the future. I will definitely call him for my plumbing needs.
laura dabney
7 months ago
We've had two water emergencies in the last six months and Jim not only responded immediately he stayed until midnight one night and late into the night another to get us up and running again in record time. He is extremely knowledgeable and experienced.
Jim has done a big job and a small job for us. He shows up timely, gives solid attention to the quality of his work, his prices are reasonable, and he takes time to explain details that it helps a homeowner to understand. I'd recommend him to my neighbors, friends and family.
Great service quick fast affordable kind and also went above and beyond to help me clean up the dirty work after ....i will refer them to somebody
Jennifer Nopper
3 years ago
Jim was very professional, on time, and a master at his craft. Very knowledgeable in the field and the quality of work was outstanding.
I needed my water heater replaced. I contacted the big box stores but they wanted the money up front. I was not about to do that. I did some searching online and called Jim. I told him what I was looking for. Jim spoke with me for quite some time educating me about the proper water heater for home use. I hired Jim to perform the water heater replacement. I could not have been more satisfied with the work. Quality at its best. A few months later I had under the sink plumbing issues. I called Jim and he recommended what should be replaced. I asked him to replace the garbage disposal as well. Again, the work was topnotch. JIm always autographs his work with excellence. Now I will say this as I read in other reviews, this company is on the high end of pricing BUT you know your getting the best workmanship. I took the cheap route for my first water heater replacement. The piping leaked the next day and water everywhere. Cause was from very poor, cutting corners, work. So my overall opinion? I highly recommend Jim Bertolino & Son Plumbing as I have had good luck with them and they seem to know their stuff.
Krystal Descano
5 years ago
Our water heater broke and was leaking all over our garage the night before a party we were hosting. Jim answered immediately, came within the hour with a new one and replaced it. Great customer service! He even came back later on because he thought something looked a little funny on one of the pipes. We will definitely be using Jim again, he even had treats for our dog!
Jim was great. He came to replace the water heater in my office and found another leak that would have continued to do further damage if not corrected. His professionalism and workmanship has won me over and being a real estate agent, I will use him in the future and refer to my clients as well. Thanks Jim!
Daniel L. Dill
5 years ago
If you want good work done right call Berolino & Son.
Jim and his company do great work, they show up when they say they will, they give you a detailed estimate and stick to it. I have had to call Jim two times (different issues) and will be my first call the next time I have a plumbing issue.
He is not going to be your cheapest option, but he will provide the best quality and peace of mind. I have a condo, but am frequently out of town and rent it out on a weekly basis. I trust him to go into my place when he says he will, evaluate the issue, give me a complete price, do quality work, send me pictures or video of the working repairs, and leave a clean work space. I do not have to worry that the work is going to be done well and on time.
180 Gallon Planted Discus Tank
5 years ago
Had a water pipe leaking called Jim and he was at my house the same day. Not only did he fix the leak but he fixed the existing improper plumbling of my hater heater. Very knowledgable in all aspects of plumbing, very honest and trustworthy, I will definately call him again with any plumbing issues in the future. In which I already did, called Jim back to put a line in to run city water in the front of my house to wash our cars. Jim was prompt and scheduled me in as soon as he could. This job again was done proffesionally. Don't think you'll get away with him telling you thank you and good bye because you won't he will give you his proffesional tips and knowledge on how to take care of what he installed to include answering any questions that you may want to ask him!!! Thank you Jim for doing such a great job!!!
Shelley Chitwood
2 years ago
Jim Bertolino responds quickly to calls. He knows plumbing well and is able to identify the problem quickly and fix it. His prices are reasonable.
Charity Carpenter
3 years ago
I called Jim in a panic on a Saturday because I had a leak coming from my second floor down to my first floor. Mr Bertolino squeezed me in to his already busy schedule and was able to find the leak rather quickly and give me a fair price for repair. I will be using Jim Bertolino plumbing for future plumbing services!
Jim made sure I was added to his schedule to repair the leak in my kitchen ceiling knowing I had shut off my water earlier. He was quick and conscientious. He also gave me some very valuable information regarding my recent water heater installation.
He went out of his way to connect me with a city agency to address another issue as well. Top notch customer service. Will always call him when I need a plumber.
We needed a plumber on the weekend and they were quick to reply and set up an appointment for us! It began as a small clog and ended up being a bigger issue than we thought, but fortunately they had everything they needed to ensure this was properly diagnosed and resolved. They stayed as long as it took to resolve the problem, late into the evening Sunday to make sure it got done and kept us informed throughout so we understood everything that was happening. Great service, total transparency, and most importantly peace of mind is what we got by choosing Jim and highly recommend them for any plumbing issues you may have!
I just wanted to express my appreciation, for the excellent plumbing service your company has provided me.
Jim went above and beyond to make sure the job was complete. He made two trips to Home Depot to get the right parts.
It's becoming all too rare these days to find a company that goes to such great lengths to satisfy it's customers.
I hope your success will show other's that old fashioned hard work and consideration for customers are valued. Job well done. I will be calling Jim for my future plumbing needs.
Jude Reinertson
9 months ago
Jim took the time to explain all the options for water heaters. He is extremely knowledgable and thorough. He has a ton of experience, knows the products, and has great advice. Definitely the one to call!
Shawn Bollinger
2 years ago
Jim was very helpful with my self made emergency. Did a great job and quick response. He explained everything well.
rosemary espino
3 years ago
Jim did an excellent job. Very pleased with his service results.
Lindsey Monet
5 years ago
Thanks so much Jim for being prompt, taking the time to explain everything to us (and my stepdad on the phone haha), and providing great work. We really appreciate it!
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A freak accident happened in my bathroom this morning (causing the pipe behind my toilet to burst) and I needed a plumber ASAP. So I googled “plumber in Virginia Beach” and Jim Bertolino & Son came up. I looked over the great reviews and decided to give them a call. Jim gaurenteed same day service and gave me a window of time. He got here within that time, did excellent work and gave us a lot of information.
I highly recommend Jim Bertolino & Son. :)
Jim and his son Jimmy came out to replace our hot water heater. We live in a town home and for some reason the hot water heater is located in the attic.... extremely difficult to replace it. But they did a great job, came out on short notice, and were very reasonably priced, considering the sheer a** pain of where it was located. Definitely will use exclusively from now on and highly recommend.
Jim Bertolino & Son Company were very friendly, professional, personable, and informative. Gave us the rundown, some tips/advice, and just a really nice conversation. Thanks for the help and being informative! We will definitely use you again and recommend you!
Cindy Harrison
a year ago
Brittany Mills
6 years ago
Jim responded very quickly to our plumbing emergency and we couldn't have been more grateful. He kept us informed every step of the way and resolved the issue quickly and professionally. We would recommend him to anyone.
Very professional and do a great job will recommend!
Chris Hartsock
3 years ago
Jim took the time to explain, in great detail, the issues we were having with our plumbing which gave us the confidence to go with his services. He was polite and gave no pause to our request to use shoe covers to help us keep the floor clean for our small children. I would recommend Jim anytime.
Excellent customer service from initial phone conversation, day of service contact, and during visit. Clearly experienced and straightforward pricing. Of note was the way in which Mr. Bertolino mentored his worker to ensure he knew the why steps were done was evidence of patience and pride in the work. A trustworthy old-school businessman that you should hire for your plumbing needs.
11-5-19 UPDATE! STILL AWESOME PLUMBER! Google won't let me write a second review for a new service call so I'm adding to the first review. Our kitchen faucet developed a slow leak. During inspection we also found that the disposal was leaking and we hadn't noticed the water damage to the MDF bottom of cupboard. Called Mr. Bertolino and he provided guidance for replacement faucets (e.g. which brands require least repairs/last longest, which features are gimicky, etc.) and was fortunately able to get us into his schedule quickly. Upon arrival he identified two broken isolation valves and offered advice on re-routing lines for less obstruction. Provided the same awesome tutelage to his son (who rightfully knows his stuff anyway but the obvious camaraderie was good to see) and they had all the necessary pieces/parts on their truck (no going back to the store). Great guy, very experienced, trustworthy with your family and in your home, very fair pricing. This is who you call or recommend to others.
Michael Kight
4 years ago
My hot water heater needed to be replaced. We called a few plumbers for estimates. The first plumber looked at the heater and within five minutes said he was turning down the job because it was too complicated and time consuming due to the type of heater and it’s location. Jim came by and took a look. He not only accepted the job, he did it for a great price and he and his son had the heater upgraded and replaced within hours the next morning. They were awesome! Jim is truly a master plumber and I was greatly impressed with his knowledge and work. In the future, I won’t bother calling anyone else when I need a plumber.
I was told i had a leak in my condo unit. Jim was able to get out to the unit in a timely manner. He was very informative about everything he was doing and checking. The pricing was worth the value to know everything was in correct working order.
Danny Hawkins
2 years ago
Prompt attention to my problem. Fixed expertly. Had necessary tools and supplies on truck.
Joshua Shelton
4 years ago
I wanted to share my positive experience with Jim. My rental property developed a leak on New Years Eve evening. I have a regular plumber that I use for my general contractor business, but he doesn’t run emergencies. I honestly didn’t expect anyone to pick up the phone on NYE. I tried calling Jim after finding him on google, and he answered on the first call. He then asked questions to determine whether my leak was a true emergency or if it could wait. He even did a 3 way call with my tenant and quickly determined the leak was not an emergency. I was able to send my usual plumber out a few days later. Jim was very understanding. He probably saved me a few hundred dollars. Had I not already had a relationship with my plumber or had it been an emergency, I wouldn’t have hesitated to hire Jim for the job and will in the future should the need arise. Thanks again, Jim!
Our old water heater stopped working late last night and by 2pm today, Jim had a new one installed for us. He was incredibly professional, thorough, and left my house looking just the way it had been before he arrived. I highly recommend supporting this local small business for all of your plumbing needs!
Water heater went out at 5 pm. I called him and he installed a new one the same day. No hassle. No up selling. First class work. A professional with decades of experience. I was so impressed. My 15 yr old water heater needed replacing and I feel fortunate to have stumbled on to him. I cannot recommend him higher. I will never call another plumber but him. Too many shysters out there. He is fully licensed and trained. He earned my trust.
Darlene Price
7 years ago
Bradley Thompson
6 years ago
Fixed the problem right away, although he did arrive several hours after initially promised.
Had a leaky pipe under the kitchen sink that required modification of the existing pipe runs to fit properly. Jim performed excellent work and we plan to use him again for any plumbing needs.
- Responsive and very clear communicating schedule
- Upfront with pricing and cost estimate
- Very professional and knowledgeable with his trade
This is one of the best Plummer’s in the Hampton road area. Came to my house the day I called and went above and beyond to fix my kitchen sink and two bathroom sinks.
I felt he was honest with me and definitely had fair prices. And I would strongly recommend Jim and his Son to anyone.
Colleen Peery
5 years ago
Mr. Bertolino arranged his schedule to come fix a leaking water heater, on a Sunday morning. While he was there he also explained that the shutoff valves were not good quality, therefore bound to fail when we needed them the most. He changed everything and brought it up to today's code standards. I would highly recommend him to anyone in need of a knowledgeable skilled plumber.
Jim fixed our gas hot water heater a few months back, he was amazing. He went above and beyond fixing our problem and dealing with manufacturer of the heater. Jim also gave us step by step instructions on how to do yearly maintance on the heater so we can save money on the long run by keeping the heater in tip-top shape. Thanks so much Jim! This was a long over due review.
Jim is very friendly and extremely knowledgeable. I was 100% satisfied with his work repairing my leaky ice box valve.
Jim and Rudy were incredibly timely, professional, and friendly! It was a pleasure having them service our house and would hire them again in the future without* reservation. Highly recommend!!
Roderick Young
3 months ago
I had Jim come to my house to clear a drain, after running the line he stated I could use a pressure push to really clear it out, for an additional $130I declined the service but ask my drain is clear so I can run my washing machine. The issue I had explained to him. He stated NO WE DO NOT GUARANTEE a clear drain. STAY AWAY THIS GUY IS A RIP OFF!
The cold water boiler valve on my washing machine was leaking ALOT, the washing machine was also leaking. I found Jim through the BBB's website. Left a message, he contacted me right away and and explained before he arrived my two options as he already understood and evaluated the issue. Jim was very knowledgeable and was prepared for either option I chose. I would definitely hire him again if I needed another plumber!
We had a drain clog that was backing up into the house. Jim came out promptly. He was very knowledgeable, explained the options and reviewed the price up front. He did great work work. I would highly recommend
Excellent customer service, very informative and helpful.
Terence Brown
4 years ago
I broke the hot water valve on my kitchen faucet last Sunday while installing a new one and had water spewing everywhere (I was able to locate the main water lever in the garage and turn it off). Found this business on Google and gave them a call along with others. The price for inspection was cheaper than Roto Rooter, Michael & Sons, A1 Plumbing and a few others I called. Once he arrived and assessed the damage, he was able to fix the problem in less than twenty minutes. The plumber (I forgot his name) also recommended a better faucet than the one I was installing, so I decided to take his advice. His expertise and workmanship was outstanding and I highly recommended this business
Gretchen Graf
4 years ago
jeremiah jones
3 years ago
My home owner scheduled the replacement of the hot water heater, Jim and his team came on time and called ahead of confirm the appointment.
Jim and his team were kind and professional and did a great job!
They had the whole thing fixed and the new hot water heater replaced and ready to go in less than two hours!!
Amazing and highly recommend Jim!
Jerry Bennardo
2 years ago
My daughter just purchased her first home, the water heater and hvac were noted by the home inspector as old with possible issues. I contacted Jim to come out and give them the once over. Both he and his hvac contact came out promptly and gave me the low down. Jim actually called the water heater manufacturer to find out exactly how old the unit was since it wasn't labeled, turns out 21 years and well beyond it's normal life expectancy. Similarly the hvac was 22 years old. We had them replace both for a competitive price but I'm sure there were no shortcuts taken...solid, top notch work. I received before and after pictures, the work was prompt and everything was cleaned up afterwards. Great experience.
Toni Massetti
3 years ago
We found a huge puddle of water under our water heater and didn't quite know what to do. Immediately, we started calling plumbers and they all told us that we'd have to wait and pay for a technician to come look at our problem, and then try to find next steps (we didn't have the time for that). Finally, we found Jim online and he answered our call immediately. He talked to my husband for almost 15 minutes explaining what he believed could be going on, our options on different types of water heaters, and what services he could provide us. He was at our house just a few hours later--ready to work! Upon fixing the water heater, we still heard a sound that didn't seem quite right. Instead of just ignoring it, Jim poked around to find the issue. We actually had a pipe leaking! Even though he had already been at our house for a few hours and it was night time at this point, Jim and Rudy were willing to continue to work. They could tell we were stressed about the situation and did not want to leave it unfinished for another time. Ultimately, they stayed until they fixed all our problems, did so at a very reasonable price, and took the time to explain everything. Highly Recommend!
Used another well known plumber one month ago and poor drainage remained. Jim performed the job the correct way and drainage issues no more! Highly recommend!
1st off forgive me on my lack of technology experience and the time it took me to do a Google review! Jim and his crew were responsive on the 1st call and came immediately. Assessed and gave recommendations. Ordered and replaced in a a day! Amazing talent and service. Thank you Jim, I will recommend you to anyone and use you again!
Denise Martin
2 months ago
Jim repaired my outdoor hose faucet which was leaking. We had tried every type of faucet handle and nothing worked. The threads were stripped. He explained the job and used his expertise to install a new valve, stem and all the associated parts to make it now work perfectly. He also repaired my kitchen faucet that was leaking from the faucet. He went over and beyond to also tighten the handles and the main nozzle. He was very professional, responsive and on time. I highly recommend him for your plumbing needs. From a Satisfied customer!
jobelle vidor
4 years ago
Jim was a great and the best plumer we ever had,, we had issue on our drainage all the time, but then jim do everything he can to solve our long time problem,, i highly recommend himto everyone if you have any pluming issue, and he work fast and clean..
Carlos Orellana
2 years ago
I called yesterday because my water heater was leaking and flooding my home. They said they could be at my home in an 90 minutes. Jim Bertolino and His assistant Rudy showed up with the replacement water heater within the hour of my call. First I was very impressed the owner actually was doing the job. It was quite evident Mr. Bertolino and his assistant had done this many times before. They made quick work with the replacement using a commercial grade water heater. They also replaced the valve on top because it was corroded. I had called 2 other companies but there prices were a couple of hundred dollars higher. I would strongly recommend this company they cleaned the entire area took all the debris from the job. I normally don’t write reviews but this company was very reasonable and I was so impressed. I have recommended them just today to my sisters home to replace her kitchen faucet…thank you Mr. Bertolino for such a wonderful job.
We had an internal water leak, we called Mr. Bertolino. He came through the same day and discovered the leak with in minutes. He had to go through the concrete slab to repair it. He was honest, open and very professional. I was amazed how quick and thorough he was. I will Definitely be recommending this company for Any and All Plumbing Needs!
Thank You Mr. Bertolino
Kathrina Johnson
3 years ago
Jim's service was superb,he's very very knowledgeable in his field, you can trust his work he's been doing it a long time. There's nothing he hasn't seen and can't fix with plumbing. He over delivers in his service.
Jim was wonderful to work with. He came to install 2 new faucets and was faced with a real challenge when he found one faucet had seized to the sink due to the original installation not being done correctly. His persistence paid off in the end and I was so happy to have the problem corrected. He and Oscar were amazing and left our home in better shape than when they came. I know who will be my plumber from now on!
Toneisha Bynum
5 years ago
Jim was very professional and he got the job done!He came out to our business and explaimed exactly what the problem was! I would definitely recommend him to everyone
Jim Bertolino is simply the best!!
We awoke with no hot water and called Jim. He was there by noon and diagnosed the problem as a burner control problem on the hot water heater. The heater was still under warranty but when Jim called the manufacturer, they tried to claimed the warranty was void because the installation was not to code. Jim knew better and persevered up thru the manufacturer's management chain until it was resolved in our favor. I am sure that less professional plumbers would have tried to sell us a new heater.
Jim Bertolino Plumbing now has a customer for life!!
Elizabeth Beatty
6 months ago
Very quick to respond to my need for service. Very knowledgeable. Able to have most information triaged by phone call and text message pictures. Made for a 1 stop installation instead of back and forth with multiple visits. Thank you for keeping my family safe!
Rachel Irving Pitts
4 years ago
THE ORIGINAL BERTOLINO!! Often imitated, never duplicated. :) The short answer is, I would 100% recommend Jim. I’m new to the area and just found my plumber. Jim did a great job and kept me informed, educated me, and most importantly took care of the problem. The story: Jim came over after the toilet and shower in our first floor bathroom backed up all over the floor...it looked like a cyclone of sewer waste hit our toilet bowl, and the shower looked like a sandbar with poop stains. The smell? Oof. Diagnosis was likely a clogged sewer (ultimately confirmed and cleared), Jim explained what he was going to have to do, and laid out best case/worst case scenarios. When the problem trended toward worse, he told me what he’d have to do next, and kept me informed the whole way. Also caught me up a little on VB. He even waited for the city to show up so they could clean the city tie-in area to make sure it was all clean. He even gave some suggestions on how to avoid going forward (we should probably have a pump...it’s a long line). If you need plumbing help, call Jim Bertolino!!
HORRIBLE SERVICE! When Mr. Bertolino arrived at my house, I invited him and his associate in and explained where the clogged sink was. I noticed that his and his assistant's boots were filthy (mud/dried feces) and I asked him kindly if he wouldn't mind taking them off before he walked through the house. They both looked at each other, sort of rolling their eyes, the assistant took his boots off but Mr. Bertolino said No; I'm not taking my boots off. I then said I am not trying to be rude by asking this, but I have small children that play on the floor, and I know what kind of stuff y'all have to step in, I would really appreciate it if you could take off your boots. Mr. Bertolino said I didn't step in anything today. Well, from the looks of his boots, he clearly stepped in muck yesterday, and everyday before for years! Then he rudely said I can't. I can't take off my boots. It's too hard. I'm not going to take them off. (They were lace-up work boots.)..... I got pissed and called my husband over from around the corner to deal with him.. just my husband's presence made him change his arrogant attitude, and they put a tarp down.
No client should have to be disrespected in that way. Nobody should have to feel demeaned by asking a common sense request. Dude, there is crap on your shoes!! As a plumber, putting on booties, or taking off your boots, or automatically (not reluctantly) putting a tarp down to protect the health of the people who live there - not to mention protecting the carpets/flooring - should be a normal, everyday part of your job.
I think what bothered me the most was when Mr. Bertolino said I can't take my boots off, it's too hard. Really? Too hard? I am a Navy spouse, my husband is active duty 20 years and wears combat boots everyday! The owners of this house we are renting are Active Duty Military. How disrespectful! I WOULD NEVER RECOMMEND THIS PLUMBING COMPANY!
Jim was great to work with. He explained everything in detail, and kept me posted on his schedule and when he would arrive. He found and fixed the leak within an hour, and cleaned up after he was finished. We will definitely be using them again.
Terry Anderson
4 years ago
I had Jim replace my whole faucet in my bathroom and it came out perfect. A lot of hard work in a tight spot. He did a great job. I'd recommend him to anyone.
I cannot explain how awesome of an experience I had with this company. They made time for me even when they were fully booked out and personally explained everything step by step and had unbeatable pricing. If you have any issue I would not waste my time with any other company. Jim is a guy you can trust and that means something these days. Thank you again Jim!
Tammy Lockard
4 years ago
Jim was very responsive, coming out to fix our clogged drain within 24hours (no extra charge for Saturday appointment). He is very knowledgeable and offered the best, honest service I have experienced in a long time. I will definitely refer friends and family. Very satisfied with the service and they will be our plumbing company from now on. No need to call anyone else.
Kendra Bronish
5 years ago
Great experience with water heater replacement!
Jim took the time to thoroughly explain all that was going to be done and answered any questions I had!
Customer service and cleanliness were top notch I very much appreciated the time and care that was put into the job to make sure that everything was correct ! Will definitely be using this company again
Sean Petersen
3 years ago
Jim was highly responsive and communicated clearly. He came out for an emergency call on a Sunday during a holiday and stayed until the job was done. He was clear in explaining the problems to me and fair in pricing the job. We were very pleased.
Mr Bertolino and his son were very professional and courteous. They did an outstanding job and I am very well pleased I would recommend them any day of the week don't miss your chance to work with these men !!
Duane Berglund
3 years ago
Jim Bertolino is the plumber you need if you desire a quick response, expect a quality job done right the first time. He is knowledgeable and will thoroughly explain your entire project requirements before any commitments.
Joseph McKenna-Hallal
4 months ago
Our Water heater had expired unexpectedly and Jim Bertolino & Son Plumbing and Drain Service Inc. thankfully came to our rescue 😅. They were incredibly expedient & knowledgeable and had an old water heater taken out and exchanged for a new and upgraded one in one business day. They explained the entire process in laments terms with over 40 years + of experience to easily put my family and I at ease during what would have been other wise a stressful time. I am a lifelong customer for sure.
Jim has done work for us in the past and we have always been happy with his work and pricing. I recommended him to a commercial company who also needed a plumber for an emergency. They were very happy with his timeliness and work. I just used him at my mother’s house and he was fantastic! Very knowledgeable and up to date on the latest technologies. I strongly recommend Jim Bertolino & Son Plumbing and Drain Service for all of your plumbing needs. He’s the best!
Jim was super professional and gave me a very detailed explanation on what needs to be repaired and what needed to be replaced. He was way ahead of schedule and gave me plenty of calls ahead of time before his arrival. He did a great job repairing my sink and bathtub. Gladly use his services again one day.
Jessica Thomas
2 years ago
Ralph Ponticelli
4 years ago
Jim Bertolino and Son replaced my leaking water heater in less than a day, from my call for help.
Jim Sr. arrived at my home, on time, reviewed the situation and explained my options. And when I say explained my options he didn’t just talk about Energy Efficiency, he enlightened me with the internal workings of the water heater, including electrical, plumbing code, heat settings, and answered all of my questions.
All costs were discussed upfront, and at the end of the installation there were no unexpected charges.
My water heater is located on the ground floor, under a stairwell. It’s not the easiest of locations to examine it for leaks, never mind to maneuver the water heater in and out of its location. However, Jim Sr. spent the time to ensure that the replacement was precise and a minimal inconvenience to the household.
Jim Sr. is without a doubt the leader of the team, and a hard working individual. He was courteous and proficient throughout the entire installation.
And now for the answer to the question you might ask. How do I like my new Water Heater? I love it. The temperature of the hot water is beyond expectation. It’s never been this hot, and I’m sure I won’t be using as much hot water because I now have to temper it with additional cold.
So, thank you Jim Bertolino and Son, due to your expertise and professionalism, and I would highly recommend you for any type of Plumbing Service need.
Chris Bernier
7 years ago
Jim and his son arrived at our appointment ten minutes early. I had originally planned to replace both bathroom faucets but he (Jim) explained to me that the fixtures didn't have to be replaced and he could repair them very quickly. Jim was honest and up front with me. He didn't trie to sell me anything I didn't need. Pricing of the repair was excellent and I am very pleased. I would recommend him to all my friends.
Had a mild plumbing issue pop up this afternoon that wouldn't be considered a emergency, however Jim was able to fit us in and was at our house 2 hours after calling. He was prompt and did the work efficiently and for a reasonable price. He was accomadating when he didnt have to be, which shows me he values his customers. Hes also a very friendly stand up guy! I will be recommending him from now on!
sherown Carter
6 years ago
Big thanks to Jim and his son. I had a backup sewage line somewhere in my downstairs bathroom. Jim explained everything that he was planing on doing step by step to troubleshoot the problem. And explained it in a way that was very easy to understand. And like that the problem was solved and i also learned something as well.plumming 1 on 1 . Thanks again to jim and son .and i would highly recommend his service to family and friends.
Jim was very responsive to a call on Saturday to remedy a backed up sink. He and Jake were very good at cleaning up and leaving the bathroom in great shape.
Darius Coleman
a year ago
Jim was such a nice dude and he fixed my drain very very quickly and it works perfect now, we’ve had 3 other companies try to fix it and only he has done so. I %100 recommend this business !
charlie CHILDERS
3 years ago
I had a leak in my ceiling from my upstairs toilet that was suppose to be fixed by another plumbing company four months prior to Jim’s visit. When Jim can out he was very professional and informed me that my last plumber botched the entire work (wrong hardware, hardware on backwards, etc). He fixed everything, installed new hardware, and informed me on what was going on. He is now my go to plumbing company! Highly recommend.
I had a wonderful experience with JB & Son. Accurate diagnosis, timely work and excellent customer service. Would recommend to anyone!
Really nice and knows what he is talking about. Got job done right and looked great. He will have all my business from here out thanks Jim.
Jim is a topnotch plumber who arrives on time day or night. He does all the plumbing for my rentals. Pricing is reasonable for consistent valued service
Called Plumber based on online reviews and they came out same day within a few hours! Fixed my tub drain and also did some extra work to fix my sink drain (sometimes they clog together but the sink is actually a separate job). Explained to me anticipated costs prior to doing work. No hidden costs in the end. Explained problem as was being fixed and troubleshooted for future prevention. Did not talk in terms I couldn't understand and if I had a question was discussed in a manner I could grasp (not just plumbing lingo). Waited to make sure the problem was completely resolved. Very knowledgeable professional. I would recommend to anyone for any job large or small.
Jim Bertolino plumbing has been nothing but exceptional with the plumbing situation for my wife and I. Long story short we bought a new home and the plumbing was installed incorrectly from previous owners. He helped us find the issue and now is going to repair at a fair price. (Incorrect piping, and no city permits for the previous plumbing job) This company has REAL PLUMBERS not handyman. He knows what he’s talking about. Not to mention the customer service has been amazing and he helped teach my wife and I who are new home owners many things about some basic plumbing issues. If you are in the Virginia Beach area you should not be calling any other plumber
Sharonn Mosley
4 years ago
Hello my name is ShaRonn Mosley I am the manager at Panda Express and Jim Bertolino does an amazing job. He has been down to my store twice for two different issues and both of the he took care of and I haven’t had any problems since. Great guy and hard working. Thank you Jim
I hired Jim to replace and repair two outside hose spigots. He was friendly, courteous, knowledgeable and totally professional. He called ahead with an accurate time of arrival. He clearly explained the work proposal in detail. The work was excellent. Cleanup was completed nicely. I will hire Jim again for any of my plumbing needs and I highly recommend him with no reservations.
Lauren Snowden
3 years ago
VBRoablo TwentyoneTwenty
a year ago
The city notified me that our water consumption was unusually high and it found no leak at my water meter. When I talked to a public utilities rep, it sounded like I had a water leak on my side of the meter, but last month's billing was based on an estimate and not an actual reading. I thoroughly checked all my appliances & fixtures - no leaks or evidence of leaks, but the ground over the main water line felt damp and spongy. I called Jim Bertolino Plumbing because he had done work for me before. He arrived at the end of a long day of work on Saturday and dug out 8 + or - feet of dirt over the main waterline. After finding dry soil covering the line and no significant loss of water pressure when he tested the house piping pressure, he concluded that there was no leak on my side of the water meter. He and his helper cleaned up the yard and left around midnight. Obviously I have issues with the City's public utilities, but I highly recommend him for any plumbing issues you may have.
Jim Bertolino Plumbing was very professional. Came in unplugged my drain and cleaned up behind himself. He worked with my schedule and was reasonable priced. I recommend his serivces.
Arthur Pantelides
a year ago
Jim Bertolino's service is outstanding ! I filled out a quick online contact form on his website and he called me back within exactly 2 minutes ! Very very responsive. I described my problem and he told me its an easy fix and we arranged for him to come over the next day. He was prompt and fixed my toilet quickly, even asking me to watch him so I learn about what he was doing. He is a very personable guy, straight-forward and in my opinion as an engineer myself, very knowledgable. He really educated me on the equipment installed in my condo. His company will be the only company I will be using from now on. Thank you Jim, and the fact that you are a Yankees fan...well I won't hold that against you....from your Boston Red Sox customer.
Dustin Christiansen
2 years ago
Had a toilet seal leaking and causing water to drain onto the ceiling below it had the home builders plumer come and quote fix the problem after cutting holes everywhere to find the issue. Few months later the shotty fix started leaking again of course now past the home warranty. So I called jim to get a real experts advice, when he showed up he took the toilet off and within minutes off having it off figured out that the builder had used the wrong sized toilet for the spacing on the flange to the wall. Once the real issue was discovered he recommend installation of a 10inch round usa made toilet to center the toilet over the flange properly. He accommodated my schedule and had some good conversation to boot would definitely recommend him to anyone.
Mr. Jim was called to check the plumbing in my house and was able to fix the issue right away! He was so professional and knowledgeable about everything. I really appreciated him coming out for an emergency plumbing issue to help. I will definitely call him again!!
Very honest man I called him becouse I dropped my chain in the drain and instead of trying to come threw and get my money he told me a trick so I didn’t have to pay a dime and I found that very honest and respectful and that meant a lot becouse most ppl would have tried to get the money so I would recommend him very much for any plumbing problems very honest man . Thank you bro
Miguel Lorenzo-Day
3 years ago
Came and replaced my heater asap with commercial water heater. Great service. Thanks a bunch!
Darryl Grandle
2 years ago
Mr Jim was awesome! I know he got more than he expected on a Sunday afternoon... thinking he could knock out a quick job... Fast forward to having to cut a hole in my wall and fix what someone else had messed up over 13 years ago. He fixed it. (Know any drywall & plaster guys? Lol) Very friendly and patient as I handled my monster dog. She would warm up to him then bark at him again. But he was very nice and clearly cares about doing a good job. Thanks so much!!
Alondra Garcia
2 years ago
Great experience with Jim Bertolino. I called late at night when I discovered the leak and he walked me through a few steps to figure out this was not an emergency. He had me on the schedule for the next day and was super knowledgeable about the problem. He took the time to go over everything with me and fixed it quickly. You can tell Jim genuinely cares about his clients. They left everything super clean and his work is guaranteed for a year. Very professional and reasonable prices!
Jim Bertolino & Son Plumbing is the most knowledgeable and friendly plumber around! On time, reasonable pricing, helps you to better understand everything that is going on, and reliable. Highly recommended!
Pamela Howard
7 years ago
Very good experience. We called at 9PM and they were out within 30 minutes. Explained what they were going to do before doing anything and explained the costs. I would recommend them.
Very professional high quality work. It is obvious they take pride in their work.
Fantastic service, Jim was able to make me an appointment on extremely short notice. He explained each step, the materials he was using and even helped fix a few minor issue that the new counters had created. Left zero mess and will use him again. Highly recommended.
Mr Bertolino scheduled an appointment for the same day I called but wouldn’t set a specific time. When he arrived at 5:45 PM, I had to listen to about 20-30 minutes of his describing how experienced and knowledgeable he was. After that, he spent about 20 minutes unclogging my drain and presented me with a bill for $449.50 (including a $10 fuel surcharge and an upcharge for various other services).
The drain stayed unclogged for 36 hours- no warranty at all from Bertolino.
My advice- run very far away from this man!
Victoria DeVore
5 years ago
The owner of Bertolino Plumbing is the most knowledge, professional, plumber I Have I countered. His professionalism is outstanding and his rates were very reasonable. Great experience. I highly recommend his services .
Bassel Khalaf
4 years ago
I called Jim Saturday morning and he came by a few hours later and diagnosed the issue with my dishwasher. Excellent service and an honest dude. Highly recommended.
Abrielle Goodwin
2 years ago
Great same day service and wonderful customer service! I will use him again if needed! :)
My upstairs toilet started leaking water at the base a few nights ago, and Jim came out to fix it. Super nice guy, very professional, courteous, as well as informative! I know who I will be calling any time I have plumbing needs. Jim is truly passionate about his work, and sadly that kind of integrity is getting harder to find these days.
Tawanda Nelson
4 years ago
I appreciate that Jim, made time for me in his busy scheduled after only speaking with him on Wednesday he scheduled me for a Friday appointment. He called to let me know he was on his way and arrived with the time frame he gave me. He was courteous and polite. The problem he thought, I was having with the toilet was correct. He identified the problem told me about it and went to work He had to repair the flange in the toilet stool and I saw it was a messy job. He showed me the problem and explained the reason for it and fixed it. He secured the toilet and the toilet seat and give me a flushing tip. He left no mess, he cleaned behind himself. He also, gave me so helpful information about my hot water heater when I asked him. He comes highly recommended
John Holbrook
3 years ago
Jim is an excellent plumber. The quality of his work is outstanding as well as his professional knowledge. He correctly diagnosed the problem with my hot water heater over the phone and was prepared to fix the issue upon arrival. Jim was able to fix an issue that previous plumbers had not been able to resolve.
Jim is a pleasure to work with. He is friendly and professional, the consummate businessman. Jim returned my calls within 10 minutes and worked with me to schedule the visit. Jim Bertolino & Son Plumbing is one of the best plumbing companies I have ever used. I highly recommend them.
Autumn Summerer
2 years ago
Jim Bertolino did a huge job at my house and has been the best plumber I have ever used. I had a pipe under my house that went bad and had to be replaced and they did an amazing job. Jim made sure I knew everything that was going on the whole step of the way, he thoroughly explained it step by step which made it so much easier for me to understand.The job was done fantastically and they cleaned it all up afterwards. I highly recommend Jim Bertolino plumbing for any of your plumbing needs, I know he will be my plumber for from now on.
We recently had the need to contact a plumber when we found a leak under the kitchen sink on a Saturday. Being new to the area and not knowing who to call we did a little internet search and found Jim Bertolino & Son. What a GREAT find! Jim answered my call Saturday afternoon. I told him my issue and he said he wouldn't be able to get to me until Monday as it wasn't an emergency. Jim called to inform me he was on his way and showed up first thing Monday. He came in assessed the situation explained everything took a few minutes to write up a work order so everyone knew what to expect then got to work. Jim is very knowledgeable and did a great job fixing and repairing several plumbing issues. He doesn't charge by the hour takes his time and ensures everything is correct and working properly before leaving. I highly recommend Jim Bertolino & Son Plumbing and in fact have called him for another project.
Jeanne LeMoine
2 years ago
Called Jim Bertolino when I saw that they were close to my house. Emergency issue, flushed upstairs toilet and it came back up the downstairs toilet. They came out the same day, earlier than they said. Had to clean out the main sewer line to the street. Very professional!
Ashley Phares
3 years ago
Very quick and professional service. Jim is super friendly, kept us informed of the process, and made everything easy and convenient for us while doing quality work. Definitely recommend!
Nathalie Krup
3 years ago
Jim & team are great! Fast, friendly and went above and beyond - I will definitively hire them again.
Jim Bertolino is the only plumber you need to call. He is honest, fair, punctual, and knowledgeable. What more can you ask for in a plumber?
nishana ally
10 months ago
Waste of time, and over charges with out fixing your problem. We had a grinder problem. Jim came out after spending $895 for the bucket to be pumped out and paying him $750. He could not tell us what the issue was, came back the second day and wanted to put a new system in. Said it would take 8 weeks and cost $17,000. We had to pay him $450 for that day. He is yet to call us back a week later. We called another company that came out and fixed the issue in 30 minutes and cost us $525. Please don't waste your time calling this man. He is a fraud and only wants your money.
Michael Lamphier
5 years ago
Jim Bertolino was extremely knowledgeable and personable. I had a clog in my sewer line and no existing cleanout. Within 3 hours, he added a cleanout and unclogged my line. He thoroughly explained everything he was doing and was more than happy to answer any questions I had. I will definitely call him again if I ever have another plumbing issue in my house.
Cecelia Burree
4 years ago
Prompt, knowledgeable service. Informative, polite and comfortable. Thanks Jim!
Susan Shaughnessy
4 years ago
Very responsive, prompt, efficient, and nice!
Christine Hartlove
3 years ago
Jim is very knowledgeable and completely trustworthy. He has a lifetime of experience. Arrives on time and very polite. A true professional.
Jim was able to come sooner than I initially thought, was very knowledgeable, and helpful.
Had water main line broke behind wall.call Jim Bertolino & Son plumbing.He answer the phone ask him he can come to repair the line. He said no problem he put on the schedule for that day. He had a busy schedule that day.he called when he done his House call to let me know when he coming to the house.Met Jim Bertolino he very professional to the customer and to his work.Very knowledge of the plumbing he talk to the customer to let know what he going to do.He did take long for the repair.Jim Bertolino earn my business as plumber to do repair on my House . Thanks Jim
Mr. Bertolino just spent an hour of his time talking to me and making me feel better about a bad experience I very recently had with another plumber. He answered his own phone offered expert advice and reassurance about the job that was done by someone else. He was extremely kind, very personable and clearly knows plumbing. I really wish I had called him to do the job. Rest assured he will be the one I call in the future. Expert plumber, nice guy, very honest and clearly cares about his work and his customers. I almost never post reviews but I had to post this one. Thank you again Mr. Bertolino. I really appreciated your time and expertise.
Had an issue with my toilet and gave Jim a call. He was able to squeeze me into his schedule and showed up shortly after. Extremely professional and honest I will be calling this company again if I have any other issues.
Vincent Lewis
5 years ago
Jim was prompt , courteous,and very knowledgeable. He took time to explain the problem so even I could understand. Thanks Jim.
Janet Yamrick
5 years ago
Was on time and got things done fast and exact. Very infomative on all work done.
They came out to test the backflow prevention device in our kitchen. They were very timely and provided great service. Highly recommend.
Salem Oxford House
3 years ago
On time and did the job right at a good price with a year warranty to fix any issue with the work done.
Philip Dalton
5 years ago
Jim did a great job for us as we needed water lines repaired for the closing of our house in 5 days. Jim and crew came by, assessed the situation and gave us a very fair estimate and did the repairs the next day. Really appreciate the fast and courtious service and I will recommend to everyone needing his services. Thanks JIm!!!
Jim Bertolino quickly corrected a very messy situation (sewer backing up into yard). Highly skilled and highly efficient, I would recommend him for any plumbing problem, but especially for the non-routine. Is up front about all charges, and documents all work with photos/video. A good man.
Jim did a great job replacing my hot water heater and correcting any issues. He is the most thorough contractor I have ever had in my house. I've recommended him to my mom to replace her hot water heater. Thanks Jim!
Mariah Gavano
2 years ago
Jim is so friendly!!! He was quick, educational, and professional. Great service - highly recommend!!!
As a response to your sabotage remark. NO I was not a customer of yours because I sent you packing. Your theories on where the lines were were absolutely unprofessional. You wanted to make 3 holes in my wall (one which was in a custom backsplash). You made a snide comment about what I suggested and that's when you were asked to leave. I called another plumber and he asked the year the home was built and found the leak immediately.
Kate Hatfield
7 years ago
Jim and his son drove all the way out to Suffolk the same day we called him. He was prompt, thorough, and happy to explain everything to me and my mom. He kept everything clean and was done with the clog in 90 minutes. He even stood around with us while we ran the washing machine to make sure the pipes were absolutely clear. I admit I wish the cost had been less, but I still think we paid a fair price considering it was a last minute/long distance/emergency call. After they left, my mom said, Now THAT'S good service! Thanks again, guys!
Loved them! He was able to come the same day that I called and did a beautiful job on everything he did! Very customer friendly and I highly recommend Jim!
Corey Tunnell
5 years ago
Top notch technician and service. I had an emergency that required troubleshooting and extensive repair. The worse part was, I had a tenant moving in. Jim ensured he got me into his schedule within hours. He is very knowledgeable about his craft, and does not waste time. If you are looking for a plumber, you would be a fool to look anywhere else. Simply superb and professional
Marilyn Parent
a year ago
They came and fix our problem quickly and and were very professional. Nice people.
Dentistry First
5 years ago
Amazing service!
Ashley Wilkins
3 years ago
OMG! I’ve been in an urgent need of a new water for over a year! I knew I wanted to work with Mr. Jim after conversing with him about the issues I was having and he took the time to diagnose my issue and needed resolution. I finally made the decision to purchase a new water heater and Mr. Jim and his son came out THE SAME NIGHT😊 I’m so grateful for him and his assertiveness to get the job done! He and his son installed my water heater and also took care of another minor issue I had. As a new resident to VA Beach, it has not been easy finding honest business, but this man is great at what he does and also explaining the ends and outs of his service. Also he is very personable and a Disney fan! A+ and his beard game is strong!! So fellas you will be intimidated lol. I will work with him again should I have any other issues!
Niccos Puente
2 years ago
call to get advice about sewer gas leak and Jim Bardolino stayed on the phone for over 30 mins walking throw what the effects were to exposer and what steps to take and what they could do to resolve the problem . did not charge me a dime for his time or expertise . just want to say thank again great guy and compony
Had a recurring sewer back up that has been coming and going for a number of years. This time all my efforts to snake the line from the house fixtures failed and the only visible cleanout at the house was unusable since it was halfway imbedded in the foundation wall. Called Jim Bertolino, explained my situation, and he said he'd be out that evening. He assured me that he would not leave until the issue was resolved. I had my doubts knowing the work involved, but he was good to his word. Rebuilt my house cleanout so that it was accessible and had things flowing again in relatively short order. I was especially impressed that despite the fact that my exterior drain line was a substandard 3 in diameter rather than the normal 4, he had the parts on hand to rebuild my cleanout. I highly recommend Jim Bertolino for your plumbing needs. Great service and perhaps more importantly, he is honest and hard working.
Chris Taylor
Frank Rough
11 months ago
Jim Bertolino Plumbing is probably the best plumbing service in all of the Tidewater Area. He responds quickly, does a totally professional job you can depend on, and I wouldn’t call anyone else.
Thanks Jim
Angel Gilbert
3 years ago
This company is Absolutely Amazing and Saved us a ton of money. I normally don't write reviews but this is the most upstanding Company out there !!!!!!! 5 stars 🌟 all day long. Mrs. Gilbert
Jim came out on a Sunday and gave us a really amazing quote and provided the best quality work on our water heater. I highly recommend his team of professionals for all your plumbing needs they are very knowledgeable and best of all easy people to talk to if you have a question they provide straight forward answers without all the extra fluff some plumbers like to throw in. Jim will definitely be my go to person for any plumbing issues that arise in the future. Thank you again for the help
Matthew Brouillard
3 years ago
The primary water shut-off for my house was stuck in the shut position, leaving my family without water. Jim showed up within hours and had it fixed. Excellent craftsmanship and customer service! I will definitely call Jim for future plumbing jobs.
LauraW Rynkiewicz
7 years ago
Extremely prompt service! Techs were super friendly and fixed my problem ASAP
Will definitely recommend them to my friends and family.
Maureen Dietz
7 years ago
I was home alone with a crying newborn late at night when water started gushing out of a pipe in my garage, flooding the floor. He and his guys were there in no time and fixed it super quick. Can't thank him enough for his help!!
Patricia Dixon
7 months ago
Jim and his son were great! They came out very quickly twice to help me out with problems that I had. He was very respectful and explained what was wrong and what I could do to help the problem each time. I would definitely recommend him to anyone.
Jim was professional and explained everything he did to repair our bathroom leak and replace a tube faucet. We would highly recommend Jim Bertolino & Son Plumbing to anyone who is looking for a trustworthy and very knowledgeable plumber
!
Fast work and super informative.
T8528sl Last name
5 years ago
Jim explains his work, doesn’t charge a premium for Sunday visits and is completely transparent on the work he’s needing to do and the up front cost. He had to do a complex job under the house and took pictures of the work to explain it. He’s the best plumber I’ve hired for work in 20 years of owning homes.
Jessica Johnson
a year ago
They came out and fixed a clogged pipe issue great job very friendly
Fantastic service. Was available same day old water heater rusted with water every where. Replaced gas water heater industrial model. Braised cooper fittings. No plastic fittings. Installed new gas exhaust pipe and installation. First class.
As a nonresident second-home owner, I can't tell you how important it is to find a referral from the community that was spot on - something that provided me great comfort. I needed a backflow device inspection and certification. Jim personally answered the phone, took some information, promptly got back to me, gave me instructions on what to send him, and charged a very reasonable fee. He explained my plumbing situation before, during, and after his service. Within just a few days my situation was all taken care of. Jim and his crew are the real deal!
Corinne Hassett
5 years ago
We had a great, prompt, and professional experience today! We were online first thing this morning and chose this business first because of the glowing reviews. After calling Jim at around 6 am, he was here at the time he promised and got straight down to business. Unfortunately, we didn’t have the easiest of cases but he thoroughly explained the scenarios prior to starting and kept us informed the entire duration of his visit. He also gave us tips to keep our older system in shape. His extensive experience and knowledge was evident the entire time he was here. TRUST THESE REVIEWS! You will not be disappointed! We STRONGLY RECOMMEND him to everyone and will definitely be keeping his information on our list of trusted professionals to deal with our home in the future!!!!
Jim & Carlos came over and quickly found a bad plumbing job by the guys that flipped our home we just bought. Jim had the leak, pipe, and hose fixed quickly and we are back up and running. I would recommend and will call them back. Thanks!
Kevin Crofton
5 years ago
Great service, quick and informative. Puts all options on the table and makes sure you understand what you are doing to your home
Jake Ferguson
3 years ago
Jim is an absolute professional in all ways. He provides amazing customer service at an incredibly reasonable cost. He answers and returns phone calls, shows up on time, provides great work, and is a pleasure to talk to. I will 100% refer everyone I know to Jim Bertilino and Sons for any plumbing issue from here on out. Even after a few failed attempts in scheduling on my part, and a very busy schedule on theirs, they made repeated attemptsto make an appointment and follow through, going above and beyond what had come to be expected in today's world.
Not only did he solve my plumbing issue but he also suggested a great HVAC company that solved that problem a well. (Rockstars know rockstars!)
Thank you so much Jim for taking such amazing care of me! I would give 10 stars but the max is 5
super great plumber helped me out on a Friday night with my hot water heater highly recommend
stacie sawyer
3 years ago
Jim and his son were so awesome this morning. We had a leak from the water heater pipes in the attic and they got here so quickly and promptly took care of it. They clearly stated the work they would be doing and the prices for everything and we very professional. I will definitely be calling them for any future needs!
Noah Paul (Sound Spectrum)
2 years ago
Jim came to fix our clogged sink and pipes after a VERY long work day and did AMAZING work. We DEFINITELY will be using him again in the future
Kelly Cappetta
a year ago
Very professional, extremely knowledgable, friendly prompt service, returns calls immediately, very responsive. Highly recommend!!
Jim Bertolino is a great guy and a wonderful plumber. He came out on a Saturday and replaced everything under the kitchen sink all the way to the cast iron drain in the wall. I feel confident recommending Jim to all my family and friends. Thank you Jim Bertolino!!
Serena Hampsher
5 years ago
Mr. Bertolino was so helpful to our family. We needed someone to fix several mistakes made by another contractor and Mr. Bertolino was here the same day I called him, and he went above and beyond what was asked of him, and was very kind and professional. I highly recommend Bertolino and sons for all your plumbing or contracting needs.
Thank you to Jim Bertolino for going above and beyond. Will definitely call him for any further plumbing issues. A+ in my book.
I called Mr.Bertolino/Son this morning around 0830am with a water heater problem.He walked me through the in/out of the water heater and he was very knowledgeable on what i needed. we talked about price and what type of water heater that i wanted..3hrs later a knock at the door. Mr.Bertolino/Son shows up removes old water heater/installs new water heater...Mr Bertolino and Son in so many words outstanding service..I HIGHLY RECOMMEND THEM...THANKS
Michael McGraw
5 years ago
I can't say enough about the TRUE Bertolino's plumbing. Jim came and stayed until 10PM Sunday night, dedicated to helping me solve the issue. He is a good man of meticulous nature and defines professional curiosity, truly a master of his craft. Additionally, he is particularly proud of his craft. Upon discovering the mickey mouse plumbing job done by a peer competitor, he called the service and effectively read them the riot act, challenging their professional integrity after which they offered to come fix the issue first thing in the morning, free of charge.
Rarely have I met a professional of any trade that is as enthusiastic as is Jim on plumbing. A certified Master Plumber (in addition to master electrician, master gas line technician, master of potable water configurations [my nomenclature is not accurate]), he still possesses the professional curiosity and enthusiasm of a student and is eager to help the customer.
Above all else, this burly, tatted up, bearded rough looking man took my 9 week old puppy in his arms first thing and snuggled him gently next to his face, baby talk and all! If this isn't a good indication of character, I don't know what is. Bottom line, if you want the job done right, call Jim.
Semper Fi,
Mikey
cara stutzman
4 years ago
Jim responded extremely quickly to our desperate plea for help with a leaking gas water heater. We were going on a much needed trip to see our daughter in Maine the next morning at 4:30. We were frantic because we had a new pet sitter coming and we could not ask her to deal with a flooding garage (water cut off valve was also broken) and no hot water. In my opinion, our gas hot water heater was an unsightly beast and I dreaded asking any poor soul to deal with it! Once Jim and I spoke on the phone and I sent him some pictures, he quickly went to work finding the appropriate unit for us that would be up to code. This expense was unwelcome and difficult for us because we had just completed another home project the day before. Though the project was expensive due to its nature, Jim and his son did an outstanding job. Not only did we have a fully functional brand new unit by 6:30 that evening, but Jim had made all of the valve connections less ghastly and streamlined everything. He explained everything he was going to do in advance, and then explained how to extend the life of our new unit with some maintenance suggestions. You get what you pay for and his work is top notch and he is compassionate about your life circumstances. He also tolerated and respected our (at times) barking dogs which meant a lot to us. We would not hesitate to use him in the future and highly recommend his services to others.
Robin Clanton
4 years ago
Jim Bertolino & Son Plumbling and Drain Services was very good. He explained everything thats he was going to do . If we need to have something else done again. He will be called. Thank you.
Kyle Dreistadt
5 years ago
Jim Bertolino is a genius
Julie Stapleton
a year ago
Great experience and great work. Will be contacting again in the future.
Chantelle Hughes
10 months ago
Jim Bertolino is one of the most HONEST plumbers we have had the pleasure of working with. We called him out for a whole home low pressure issue and the problem was resolved quickly. While there were no repairs needed for what the issue was, Jim took the time to explain and educate my husband and I on the systems at our property (which he installed 12 years ago)! We are now more comfortable with the plumbing/water and backflow valve we have all because of the information he gave us in great detail. If you need a backflow inspection (annually by the city) then he is your guy, the price is more than 50% less than what a well-known company here charges for the same service. Jim Bertolino & Son Plumbing and Drain Service will be the first we call from now on and the first company I recommend to family, friends and neighbors. Thank you for being a friendly, transparent, reputable company!!
Heather Turner
5 years ago
Mr.Bertolino was very kind, and professional and got the job done. Came to my house when most plumbers would call it a night and addressed my concerns.He's definitely our plumber from here on out.Thank you!
My shower and toilet from both of the bathroom was clogged and black stuff was coming out of the toilet and the shower when I plunged it. So I called Jim Bertolino & son. He told me it was a backed up sewer to the house and told me every step from identifying the house main sewer drain to describe the main drain box and how to locate it. Then he proceeded to educate me to call the city to put our hard earn Tax dollars to use. If the city can’t help me then they can. He stayed on the phone with me pass his shift to help, educate and save me money. I highly recommend his company.
His passion for the customers, high level of knowledge, and blunt honesty is a saving grace.
Thank you.
Michelle Jones
6 years ago
My tub had a slow drip from the hot water for years...I had someone else come and fix it in October and the leak returned a week later. Another company told me they were going to have to cut my wall out (i cried) so I left the slow drip until this past Friday I could not get my hot water in the tub to turn off at all. I called Jim Bertolino on Friday night and he was out there early Saturday morning. Jim took the time to explain and show me why it was dripping (first plumber from a different company put the wrong cartridge on and no holes were cut in my wall). I can't thank Jim Bertolino and his company enough for the outstanding work they did. This company went above and beyond to make sure it was fixed right. I will never ever use any other plumbing company besides this one again. Thanks guys.
These guys are awesome they arrived quickly and assured they wouldnt leave until the job was complete! Guess what... they did what they said! Busted pipes and a pool in your hallway is no challenge for these guys. They treat you like family... I absolutely Love these dudes!!! They need clones so that everyone who needs a plumber, electrician, hvac service or anything to do with anything can have the best quality like they provide!
Christopher Evering
11 months ago
Called for an emergency service on Labor day and Jim showed up for the Job.
Called again for a broken disposal and again,on time and fixed completely and without a hassle.
Thank you for the prompt and professional service sir.
Shantel Emerson
2 years ago
He was knowledgeable, personable, and was able to explain everything I needed to know very easily! Now my toilet flushes with no issues! Thank you for all your help!
Excellent service and great communication! Highly recommend!
Patricia Kingkeo
2 years ago
Jim has been our guardian angel and since we bought our very first home this year. Shortly after we closed on our first home, our new washing machine caused a toilet line back up in an adjacent bathroom and Jim determined that our main sewage line needed replacement. What was at first a huge and scary ordeal became blessing in disguise in the end, because we had Jim there to help us. When the sewage line was dug up and completely replaced, we could see that that our front yard tree's roots had grown into the pipe and over time this effectively caused a clog in the home's drainage system.
Prior to even pursuing this option, Jim took the time to explain the issue in detail and process of resolution, which acquainted us with our home's plumbing and empowered us as first time homeowner's. Not only was he a godsend in upgrading our main sewage line, but he assisted us with our insurance claim throughout the entire process and literally saved us a small fortune.
Flash forward six months later and my fiancée and I learned our garbage disposal had been leaking underneath the kitchen sink which caused a mold issue as the leak was not initially visible to us. Prior to undergoing mold remediation, Jim examined the piping in the walls and learned that the actual cause of the mold issue was in fact pipes that had rusted through and were leaking waste water into the insulation. Once the remediation process was over, Jim visited us in late hours to accommodate us in his busy work schedule, continued to advise us of our options, installed top quality materials, and even tested his work afterwards to ensure quality control.
Jim really takes care of his clients and his solutions are extremely effective and built to last. He literally upgrades your home's plumbing and geniusly installs easily accessible areas for snaking as a pre-emptive approach to address any potential issues in the future. You can hire your average plumber, or you can hire Jim--a good-hearted man who knows his shit, will take good care of you, and have your best interests in mind.
Thank you, Jim!!! <3
Excellent quality and service! Can't say enough great things about Mr. Bertolino, and his crew.Extremely professional, very knowledgeable,! Keep up the good work guys!
Cynthia Stokes
11 months ago
Jim is awesome! We highly recommend him. He is very thorough and knowledgeable. And what we love is that he also educates us on plumbing issues and how to resolve it. He is definitely our plumber for life! Thank you Jim and his crew
Jim was incredibly knowledgable about the older plumbing style used in our house. He and Carlos were able to clear a drain issue my home auger could not that required cutting the vent pipe.
Patricia Kehler
11 months ago
Jim is the man to explain every step of his process and make sure you know what’s going on! My daughter and son in law just bought this home, after giving their 4 month old baby a bath, that bath tub and the other showers were filling up with dirty water. An emergency call out to one highly recommended company, which was frustrating beyond belief, with a no return call which was promised as driver was on his way. To being rescheduled for first thing 0800 appointment Saturday morning, to a no show and a 2 hour later call that the technician was on his way. This unsatisfactory customer service guided us to Jim. Within two hours, Jim had us unclogged and very informed about what to do and not to do with the sewer/drainage systems in VA Beach! Thank you Jim for explaining everything to us and your level of professionalism! HIGHLY RECOMMENDED!!!
Jim is extremely knowledgeable with his work. Best of all, he shows you step by step with the problem and how to achieve a solution. I can't say how much I respect his willingness to teach while working. So maybe next time I can handle my own issues in the future.
On top of that he was kind and right down to business in getting the repairs I needed completed.
Also it was a 1-stop job. He didn't need to come back later as he was fully prepared for the work at head.
Jim is now in my contacts list and my go to for future needs.
Jim is AMAZING. He is professional and knowledgeable. He walked me through every step of what he was doing. I had such a great experience and I learned so much. I will not call anyone else for any of my plumbing needs. Not even the other company with a really similar name. If you need a plumber the only person you need is Jim!
Megan Stepanian
2 years ago
Can’t recommend HIGHLY enough. Great quality, trustworthy, and professional.
Jim came out a couple of months ago and installed a new kitchen sink and disposal. They did a great job and were very reasonably priced. Had a problem with the disposal this morning and he talked me through the fix over the phone and text. Great customer service! Thanks guys.
Cristina Gonzalez
5 years ago
What a character :-) Jim helped me over the phone with shutting off the water heater for our house and he was very thorough, thoughtful, and eager to help. He was also very knowledgeable about our area water regulations and location of things without ever coming to our property. I recommend him for anyone needing assistance with their plumbing or water heater system. Thanks you JB & Sons!
Alejandro Grandela
2 years ago
Ceiling leak. Immediately found from an upstairs toilet. Knew solution, fixed in no time. Straight forward, old school guy. Polite and happy to answer questions. Would definitely hire again.
The service was exceptional! Polite prompt and to the point. Had a water heater that skunked out on us in the middle of the night- water everywhere. Called Jim, he was there in a flash, new water heater installed and water hotter than ever now! Very pleased!
Jim and son were timely, quick to repair, and fair in estimation of price etc. highly recommend.
Called Jim to repair a toilet and address my concerns about an aging water heater. He got me on his schedule rather quickly and showed up on time. Quickly diagnosed the toilet and repaired it. He then explained how he could attach a flood stop switch to my water heater so if it ever started leaking the switch would stop water flow in my house and limit water damage. He said it was a little pricey, but it is well worth my piece of mind. My neighbor recently had his water heater start leaking and the cost in damage is over $30K. When my water heater does expire, I'll be calling Jim for help. Thanks Jim!
I contacted Mr. Bertolino last Tuesday using the Quick Contact option he has on his website which made it easy for me since I work evenings and it was 3 am in the morning when I needed a plumber. We spoke the next morning and he already knew the details of my issue. And he was able to come by that afternoon. He was patient with my questions and took time to explain things to me, especially since my water heater is part of an Apollo system. He does quality work and truly takes pride in what he does.
Only did a inspection they charged me $314, $14 for credit card fee.Then they gave me a estimate for over $10000 to replace my pipes, and my house only 10 years old most of the pipes are new. Then I hired other plumber spend $3800 replaced the pipes.* After I write last review which I only showed the truth, then the Jim Bertolino send me threaten messages required me delete the review, I didn’t. Then they reported to city said my pipes replacement work has no permit, but my plumber is very professional so the report didn’t work. The Jim Bertolino harassed my tenant wanna my tenant sue me. Jim lied that my agent asked him lie to my tenant, the truth is my agent only asked him to explain to tenant not all types tissues could dissolve in water. I won't take any threats from Jim, and I will report Jim to DPOR, I have all the evidences for court if it’s necessary. Hope public won’t take my terrible experience .
What an amazing experience. Response, on time, and super professional! I will definitely make this company my new plumber of choice and will have no problem recommending to my family and friends!
Iliana Rodriguez
5 years ago
A BEAST!!! That’s how I can start this review. Jim is intense, a little edgy and a true New Yorker but one thing I can tell u... this man is honest, knows his s**t to the tee and sticks to the prices he tells you.
He not only replaced my hot water heater, he had a tedious task ahead of him and he was focused and did an excellent job.
My water heater had old pvc, not up to code, he had to reconfigure the piping but at the end of this project- I’m so impressed by his work ethic and knowledge. I would recommend Jim Bertolino to anyone who has any kind of plumbing issues. The guy sees things that no one else forsees.
The dude is a beast at what he does, passionate, crazy, respectful and has a great sense of humor. What more can u ask for during a stressful time!
Thank You Jim and Jacob.
Frederick Rector
a year ago
Jim was outstanding. He replaced and improved the irrigation system back flow preventer. He communicated throughout the entire process. He handled all the permitting and scheduled the inspection. He also secured the whole new installation and listened to my desire to make winterizing easier than previously done. He hit the winterizing request out of the park. Jim’s experience paid off in spades!!
He was great with the dogs as well!!!
Jim was excellent, but make sure you get the correct Bertolino Plumbing. Only Jim delivers best-in-class pricing combined with almost 40 years of experience. There are other Bertolino’s in Tidewater, but only one Jim!!
Thank you Jim!!! Five Stars!!!
Ramell Patrick
5 years ago
Jim Bertolino & Son Plumbing and Drain Service Inc. did an exceptional job on detecting and repairing a leak within the walls of my home. His price points we're fair and his professionalism was a refreshing reminder of the days when customer service meant something. The day that started out disastrous, but he help restore my home and put my family's worries to rest. He comes highly recommend from me.
Mr. Bertolino himself was on-site and performed much of the work himself. I had a water leak which was hard to find and repair. Mr. Bertolino And his son were persistent and fixed the problem. The price was reasonable and fixed prior to performing the job and he spent many hours over a 4 day period to resolve the issue without increase in price. I would recommend him for plumbing and leak work.
Nina S. Jones
7 years ago
Very prompt, professional and knowledgeable regarding the problem that I encountered with my plumbing issues. Even after the repairs were done, Mr. Bertilino made sure that I completely understood the process of the repairs and everything I needed to know going forward to prevent any further problems in the future. I would definitely recommend this company to my family and friends! Great job!
Jake Hunemuller
4 years ago
Come home from work to sewer back up showed up in less than an hour and fixed the problem within 15 - 20 min with the best prices in the 757. Also jim himself was very friendly and knowledgeable.
We moved into a rental house in February and quickly found out that our hot water heater wasn't working at all. Jim came same day to assess the situation and fixed it promptly. Jim and his son were very knowledgeable. Great service!
Joshua Kramer
4 years ago
Great and timely service. Had an emergency in the kitchen and these guys showed up within 2 hours of calling them on a Saturday morning. Highly recommend them. They gave a military discount too.
Jennifer Tashjian
4 years ago
Upon arrival, they immediately diagnosed the problem and had all necessary parts and tools to properly fix. Job was completed in under 15 minutes. Very knowledgeable and efficient!
Jim has been doing fantastic work for me for nearly 30 years. Highly recommend his company, he won't let you down.
Cassandra Johnson
5 years ago
Extremely pleased with the professionalism & quick job completed by Jim. He replaced our broken water heater in the past as well as repairing our broken garbage disposal that clogged our kitchen sink. 10/10 would recommend!
I have used Jim's company several times. Friendly and professional. Always shows up, but be patient as he works till 10pm most days. Will continue to use and recommend for others.
Taite Westendorf
3 years ago
I called Jim to install a new garbage disposal and clean out a clogged pipe. He was at my house within hours and gave a fair and transparent fee quote. When the job became slightly more complicated than anticipated, he provided additional parts and work at no additional cost. He worked efficiently and clearly explained his work. I am highly satisfied and will use his services in the future.
Every time I've had need to call a plumber, I call Jim Bertolino Plumbing. Always, always same day service. The most reasonable prices on earth. They are the best!!!
Michael Masteller
4 years ago
Came home Thursday night to a leaking water heater. Called Jim, said he would be here at 8:30 the next morning. He was right on time and did an excellent job at a very reasonable price.I would recommend him to everyone. He definitely knows his stuff.
We all know that contractors one day can be great and the next time not so great! As a realtor, it's important for me to connect myself with top notch resources not only for my business but also for me to refer my clients to. Jim has responded twice to our plumbing needs and both times have been very favorable experiences. He was reliable he was timely even to the point of being above and beyond and pricing was exceptionally reasonable. I would recommend this company to any of my A+clients! Thank you for going above and beyond!
Alan Brinkley
2 years ago
Jim provides top notch service at a reasonable price and in a timely manner. We had a complete bathroom remodel with top of the line products and it was completed within two weeks. I would highly recommend Jim Bertolino for any plumbing related needs.
Deontae Posley
7 years ago
I had a plumbing issue since I moved in for about 8 months going back and fourth with the property mangers. I just couldn't pinpoint that something was wrong and I kept getting bills from the management company. I finally told them enough was enough and someone needs to come out and really take a look at my plumbing. They came and spent the whole day digging up my backyard and behold my whole plumbing lines were messed up. They then spent the next two days re-piping my plumbing system. During the whole process, they were able to give me a step by step detail of what was going on. Lastly, because of their help, all of those plumbing fines I received got revoked. Thanks !!
Jim Bertolino did an outstanding job when solving my plumbing lssues.He is very professional ,polite,and thorough.Iwill definitively use his company for any future plumbing problems.
Showed up on time, answered all my calls and questions, very informative about his work, reasonably priced, we are glad to be working with him.
Anthony Hrdlicka
7 years ago
I called at 8 pm and had an emergency. They showed up within the hour and had me fixed up in no time. Great service and great price. I would highly recommend Bertolino Plumbing.
Heather Turner
3 years ago
Jim Bertolino and Son Plumbing is very professional and extremely thorough for the job you need fixed. I've had them over for a second time for a separte issue. Their professionalism is above and beyond, thank you guys.
Jim Bertolino plumbing is an excellent business to call if you're having trouble. The prices are easy on the accont and the work is done fast.
Great service, very nice and highly recommend!
Jim is a very smart, honest guy. He came out to my home on short notice to evaluate a water leak and was able to resolve the issue within the hour. He was very methodical and intentional in trying to minimize additional damage and ultimately saved me a lot of headache and money. He also gave me a ton of great information on the plumbing in my home and how to best maintain it. Would recommend to anyone looking for a great plumber in the area!
I have used Jim Bertolino occasionally in the past and always found that he performed admirably. Jim has nearly 40 years of experience and is well-regarded by the city building inspectors.
This time we had a major plumbing issue involving a break in a 2 inch drain line that affected the utility room, kitchen and den areas of our home.
Jim diagnosed the problem correctly and accurately and began immediately to make the required repairs. He explained in detail verbally and in writing what was involved and the associated costs. He detailed each step with digital pictures which he supplied to the insurance adjuster and which I am sure made their job easier and quicker to resolve coverage.
The damage involved a significant inconvenience to our family but Jim did everything he could to minimize our unfortunate situation.
The repairs took several days and involved removing vinyl tile in the kitchen, breaking up the concrete slab, locating the damaged area, obtaining permits and inspection, replacing about 20 feet of drain line, installing fresh concrete and returning appliances to their appropriate places. During this time Jim and his employees worked diligently often into the late evening.
Jim handled our situation without inconveniencing his other customers. I feel Jim Bertolino does exceptional work and I would recommend him to anyone in need of a plumber. Thank you Jim for your professionalism and dedication to doing the job the way it should be done.
I used this company's services to address an emergency issue at my rental property near the oceanfront. As I was on vacation myself, I needed someone prompt and responsive and Jim was just that. He was able to get out to the property very quickly and successfully repaired the issues the same day. I would highly recommend Jim Bertolino & Son Plumbing for any of your plumbing needs.
Matt Holladay
2 years ago
Quick response and good service. Very easy to work with. Will use again.
Jim responded to our call promptly and went out of his way to provide excellent customer service. I will definitely call him for any future issues. Thanks again for your help Jim!
Very professional and polite and completed the job in a timely manner.
Heather Summers
6 years ago
Great same day service, reasonable and excellent communication!
Diamond Boykin
6 years ago
My water heater was leaking and they came right out to fix it . I recommend them for plumbing for your business or house . These guys are good
Heather Swanner
a year ago
If I could give more than 5 stars I would. The cast iron pipe in our kitchen broke and the slab needed to be jack-hammered to replace it. It was an extremely stressful time and Jim went above and beyond to do a fantastic job. He documents everything, takes a ton of pictures and will help you through the insurance process which helped alleviate a lot of our stress. Jim and his crew work tirelessly to get the job done. You will not find a better plumber or person!
Christopher Ardan
2 years ago
Excellent service!!! In and out, fixed the problem, explained the problem.
Angela Simpson
2 years ago
Came same day, on time, communicated well and fixed problem quickly. Thank you!!
Vickie Wilson
2 years ago
Jim Bertolino is outstanding at his craft. He provided us with a thorough and complete job at a reasonable price. We won't use any other plumber, and are happy to spread the word!
I called Mr.Bertolino on a Friday afternoon regarding a completely stopped up master bath expecting that he would need to set up an appointment for some time early the next week. To my surprise he said he would be at my house at 8:30 the next morning. He arrived promptly and explained to me exactly what he planned on doing to fix my problem. He also helped me understand what my plumbing setup looked like underground which helped a lot since I live on a slab and cannot just look at the pipes. In addition, he offered suggestions on how to prevent the problem in the future. The service was efficient and Mr. Bertolino and his assistant were very personable.
Jim was great - he was responsive, knew exactly what needed to be fixed within seconds of looking at our toilet, and had all the parts ready to go. He was up front about costs and provided great value. We will definitely use him again for our plumbing needs!
Everything was explained and the work done. They were very professional. Will definitely get recommendations from me.
Jim was the only call I got back on the day after Christmas. My family and I were without heat or water. Within two hours he had us up and running, with recommendation to ensure our faulty pipe didn’t bust again. He left the place cleaner than it was found. Jim was professional, informative, and personable.
Responded within an hour very knowledgeable when explaining the issue and recomended resolution.
Kathleen Farrell
3 years ago
Jim came out within 24 hours and was able to fix my faucets in time for the holidays.
Alexander Gusev
10 months ago
Good service repairing shower cartridge.
Jessica Gonzalez
5 years ago
I'm glad I contacted Jim Bertolino & Son plumbing. He was very knowledgeable, nice, and professional. They found the leak fast. The leak was actually coming from the neighbor's condo, so he informed them in a nicely manner. He took video and explained everything in detail of what to do, to have the insurance take care of the cost.
Larry Burgess
3 years ago
Jim was very responsive to our request for repairs to our leaking tub drain. He was able to show up and make the appropriate repairs the same day that I called him. He was very cordial and easy to talk to during his visit. I subsequently had him do some additional drain work on another tub. Great contractor and very knowledgable. I recommend Jim for any plumbing work and will call him again should the need arise again.
If you want thorough, honest and professional work, Jim is the guy to call! He’s 3rd generation plumber and loves his work! Hard to find someone like him these days. I would not call anyone else, ever.
Tricia Medta
3 months ago
Jim is a godsend--he does great quality work and it is absolutely worth it to schedule with him. He came out to fix a leak caused by an old shower drain. We trust him completely to fix our plumbing issues and he always upgrades things for the better for years to come--he's extremely thorough in his diagnosis and checks to ensure the plumbing is secure and fixed. In addition, he is an amazing advocate when handling an insurance claim--originally we were told they would not cover the full extent of the repair, but this changed after the agent talked with Jim. As a homeowner, Jim has always educated us on what the problem is, what he's doing, and explains everything thoroughly so that you are well-informed throughout the entire process! We love Jim!
Blake Ledford
2 years ago
My parents have used Jim in the past and I have known their family for a long time. I recently purchased a home and will be using his services and referring him to anyone that needs help for years to come! Friendly, fast, knowledgable and affordable. They let you know everything that needs to be done! Top notch company!
I have to add on to the same review, but not a problem. Jim and his son out do themselves. Came out two days after calling him, for a to-do list to make any plumber need multiple days to finish. Jim and his son came out, LAYED TARP (no worker has ever done that at my house), cleaned up their messes, and taught a little along the way. So glad I can relax my mind and not worry about any leaks or problems! Great job guys, will be calling for any and EVERY future plumbing problems and more!
Very knowledgeable! Replaced my water heater and fixed a few other small issues that he noticed were wrong, all for a decent price. Definitely recommend.
Madison Russell
5 years ago
We called for an estimate and he was super helpful and explained some information that really helped us.
Joan's Granddaughter
2 years ago
Mr. Bertolino was referred to us by our landlord. As part of his service, Mr. Bertolino did a full inspection of the plumbing at the property we rent and advised us of issues of concern. We have been having constant blockages of one toilet in the house, which is cheap substandard toilet at 1.2 gallons per flush. He fixed drainage issues, repaired a bubbling and gurgling toilet and corrected Master Bathroom sink stoppers, that had been installed incorrectly prior to our tenancy, and that were installed in a manner that prevented us from unclogging the sinks on our own. Mr. Bertolino and his assistant left the premises clean and took care not to track any debris into the house or cause a mess. They were masked the entire time and followed CDC covid-19 guidelines as they worked. We have already recommended Mr. Bertolino to friends and family who are local homeowners for all their plumbing needs.
Wow! Personable on phone for initial call & patient with my questions. Definite thumbs up on customer service, even before I met Jim. They use flexible time frame on appointment, so I was not tied to the house for hours....waiting on them to show up...I loved this....
The Acela families plumber retired and I will be sharing Jim’s number and information to all my sisters and brother and friends. Highly recommend.....
Thank you very much for all the help and support you have giving us, as this being my first condo that I own I didn’t have any idea how bad the problem was but with your experience I was able to understand a lot better. Thank you for taking the time to explain everything and show that you care. Definitely someone I would extremely recommend. Thank you again.
Excellent service. Very professional owner. I give my full recommendation!
Jim came same day and fixed my bathroom sink and gave me good advice about a missing aerator that's causing splashing water all over my bathroom floor. He is honest and courteous and did a great job. I would definitely hire him again!
Jim came out and fixed my problem same day and did and excellent job and I WILL recommend his services to everyone and I know and will always give him a call !
Justin Wilkinson
5 years ago
I had a toilet with the sewer pipes put in, Jim had to break the concrete to get at the pipes, he put the new pipes in, laid new concrete and set the toilet. Jim and Jake did an excellent job, I recommend Jim to everyone. It`s nice to know I found a good and honest plumber. Justin
Jim was very professional and took care of our family. I had 2 other plumbers come out and one quoted 10,000 the other quoted us 4,000. So I looked threw the reviews and saw Jim. He arrived on time quickly addressed what was wrong and kept us informed the whole time through the process of what he was doing. The faucets in my house are old and he was able to find out the manufacture and came back 40 minutes later and was done with the job quickly he ran into some problems but let us know what was going on the same time. When the job was finished he cleaned up told us everything he did and left. Very professional and experienced the only plumber I will ever call!!! Thanks for the great job and for saving my family thousands of dollars. Call this guy if you need any plumbing done period.
My wife and I had just purchased a home only to learn two weeks after closing that our water heater was declared unsafe and needed replacing. After calling around for several quotes, the time and empathy Jim took to address our concerns and situation made it clear who we wanted to perform the job. He was BY FAR more engaged, informed on our problem, and knowledgeable about the best resolution for replacing a water heater that had been red tagged by the gas company. The before and after was remarkable. The work was top notch to say the least AND the pricing was amazing to top it off. Within a few minutes of replacing the water heater we were back up and running. There was no more smell and the quality of the worked performed was VERY apparent. Were there were caulked and glued tubes and other make shift worked done previously, we now had an efficient heater that actually looked as well as it worked. The added recommendations to maximize our system and lessen our expenses was just a very nice touch of grace. You can see when someone has a passion for their work and it's abundantly clear that Jim loves his work. I almost gave him a half a star less because I found he was a Yankees's fan, but the guy was just too good of a person to do that to. Lol. Extremely kind, polite, and professional. Was easily one of the best decisions I've made as a consumer. Heavily, heavily recommend. Thank you Jim, sincerely.
If you want quality, professionalism and great service, look no further then Jim Bertolino and Son Plumbing and Drain Service. Jim’s 40+ years of experience, master plumbing knowledge, and focus on quality service will ensure the job gets done right - the first time. Jim provided detailed explanations of his service to ensure I was comfortable with each step. He provides a great overall experience for his customers and will be the only plumber I ever call.
Helen Frederick
6 years ago
I originally called Roto Rooter and they told me I had a slab leak . I called Jim Bertolin & Son Plumbing for 2nd opinion and they found leak during theregular inspection behind my washing valves. They were able to make a repair quick and on same day I called. I would strongly recommend them to all my family and friends . Beware of Roto Rooter trying to get 20,000 dollars for a slab leak when there wasn't a slab leak !!!!
We recently purchased a home in Virginia Beach and needed our irrigation system tested for the city. Based on the reviews posted here I called Jim Bertolino to do the job. I was a little nervous. Currently my niece is caretaker of the property because we have not yet moved to Virginia Beach as full-time residents. Jim was professional, knowledgeable and flexible. He coordinated everything with my niece and got the job done as promised, on schedule and at his quoted price. We will definitely be using him for our future plumbing needs.
Bertolino plumbing showed up within 5 minutes of the estimated time given. The plumber was extremely courteous and professional. He completed all work and cleaned the area like he was never there. The price was substantially lower than any other company estimates I received. Will call Bertolino & Son plumbing ONLY from now on!
Mike Newman
11 months ago
Owner was quick to respond which I appreciated. However I was quoted $1500 to have a water heater, that I already purchased, and two new valves replaced. Granted it was in a conspicuous space, I thought it was very pricey. I Had another reputable company do it for less than a third.
I tried to fix my toilet myself but couldn't figure it out. I needed a professional. Mr. Bertolino has been doing plumbing for several years and he knew what he was doing. On top of that, he gave me pointers and was very nice. I am very impressed that when I called, they came out within 30 minutes. I highly recommend them. Vicki Johnson
Called him with a water heater problem and he delivered the highest tier service one could hope for. Also let me and my three young sons watch and ask questions. He’s my guy from now on.
Jim Bertolino of Bertolino & Sons Plumbing came to check on my flash hot water heater and fix a leak in the dishwasher line. He called and talked to Takagi on my behalf and then fixed the leak under the sink. Total work time = less than 30 minutes. Total time on the job = about one hour.
Cost for this service $575 !!
Don't think I'll be using the Bertolino & Sons service ever again.
Ian Outerbridge
2 years ago
Jim himself came out and installed a new garbage disposal for me. The unit I had prior was leaking and had a corrosion inside causing a the leak. Jim explained this to me and replaced my garbage disposal in a timely manner. Personable and friendly service from this business and he also took the time to ensure my electrical was fine because the breaker had shorted because of the leak. Would definitely recommend giving Jim a call for anyone with similar issues!
Very professional, will spend the extra time and effort to make sure it is quality work. Will not oversell his work.
Quentin Maynard
4 years ago
Extremely helpful, even with the initial over the phone opinion on the problem! Would recommend! Very personable and great to work with. Give them a call!
John Whitehurst jr
4 months ago
Mr. Bertolino took the time to squeeze us into his extremely busy day to take care of our plumbing emergency. He and his assistant were very knowledge, courteous, and professional. We highly recommend them, and greatly appreciate their service.
Molly Charlebois
11 months ago
Jim helped us resolve a gas leak in our home. He did the work, coordinated with Virginia Natural Gas, and advocated for us with the city. He provided us with clear guidance and was very transparent and honest with us from start to finish. We appreciated his patience and perseverance!
We called Jim to fix what we thought was just a kitchen drain clog. He arrived on time and once he began working, he found out it was much worse than a simple clog. Turns out our plumbing in the kitchen was almost entirely corroded - 60 year old galvanized steel pipes! We knew this was a risk when we purchased the house but it's never a convenient time to repair something like that. He and his team walked us through every step of the process and took the time to show us exactly what he was doing as he was working through it. Cabinets and drawers had to be removed but his team put everything back in place exactly as they found it. They spent hours meticulously repairing all of the damage and had everything he needed (some really rare parts) on his truck. They were polite and courteous enough to make sure they didn't wake the sleeping baby (even played with our dog for a minute). When they finished, they spent extra time cleaning up. Everything is back to working as it should be and the kitchen was left spotless. You can tell he's been doing this for a long time... Only one I trust around here! Thankful for his solid work & expertise.
Priscilla Thibeau
4 years ago
I called Jim when I had a clog where we couldn’t find the issue. His knowledge of the surrounding neighborhoods and the houses history helped him to almost immodestly realize the problem. He came out same day and resolved the issue same day at a fair price. Highly recommend using him for your plumbing needs!
Christian Troutner
4 years ago
Woke up to my lawn flooding with sewage. Called Jim and he showed up in a very timely manner and had me squared away in under 20 minutes. They were friendly, and their expertise is unmatched. They were also 2 times cheaper than all the other places I called. I will most definitely use them in the future!!!
I called Jim to run a gas line so that we could hook up our washer and dryer in the laundry room, and he understood the timeliness of the request and was out to install it the next day. He was incredibly professional and kind and worked quickly. We greatly appreciate Jim and his son's attention to detail and quality of work done.
I've never had someone come in to my house and not only do what hey said and were actually hired to do, but exceed 120 percent. From recommendations to cleaning up after themselves. Top notch guys! I'll recommend you to all.
Jim Bertolino & Son plumbing was wonderful! We had a plumbing issue and he came out same day! He was prompt and very knowledgeable! I would highly recommend. We will definitely be using them again for any of our plumbing needs! Do not call A1 or Roti-rooter. This company is the one to call. Do not make the mistakes we have made before.
Nikita Amber Ortwein
a year ago
Jim was so nice and helpful, explained things in a way I could understand, did all the work in a timely manner, with care and efficiency. Will definitely be using him again.
Michelle Hagans-Brown
7 years ago
They were on time, courteous and clean. I felt the price charged for the work done was extremely fair. I would recommend them to anyone in need of plumbing services.
Semirat Azeez
2 years ago
I hired Jim to inspect and fix multiple plumbing issues around my home. Jim was very thorough. He explained everything that was wrong before going ahead to fix them. Excellent customer service and all backed with a one year guarantee.
They are amazing and very professional and to add to that the pricing is phenomenal. Great Guys!!
Jason Hatfield
2 years ago
You guys should absolutely be ashamed of yourselves. Tried to charge me $2600 to have a FIRST floor EASILY accessible hot water heater replaced. Charged me $250 to come take measurements and then drop this awful bill on me. I got it replaced by a reputable company, for $750...that’s it. That includes materials, labor, and everything. I understand people need to make money. But this is absolutely ludicrous and I told you that on the phone. I’m embarrassed for you that you gouge others like that.
Jason Housden
3 years ago
Very knowledgeable, came out on a Sunday shortly after I called. Takes pride in their work. Would recommend.
Prompt and professional. Great service. Great guy :)
My tenant complained about a smell coming from the bathroom. Jim told me that he needed to tear a hole into my ceiling from the first floor and reconstruct the entire base of my toilet on the second floor because there was a crack somewhere. He first charged me $250 for an initial diagnosis because it required taking out the toilet and looking inside. He did not conduct a smoke test to definitely identify where the smell was coming from. He quoted $1500 to repair everything, not including the drywall and patch work that would've been required by tearing into the ceiling.
I called another plumbing company that went in and performed a smoke test for free and identified the problem immediately. They charged a less than a 10th of what Jim was charging me and all they had to do was reseal the wax on the toilet.
I do not recommend Jim at all. He talks a lot and tried to make it seem like the problem is much bigger than it is. I was disappointed by his work and his customer service.
JIM Bertolino (not to be confused with other Bertolino’s names in google searches) was top notch, He is the Original Plumber and the Best! 5⭐️⭐️⭐️⭐️⭐️
Carmen Kelsey
6 years ago
We're very happy with the service, if you want quality plumbing with a smile this is the right place to call. Highly recommend
Very professional & honest service. Highly recommended.
Andrew Tuttle
3 years ago
Recommended by a friend, couldn’t have had a better experience. Honestly don’t look any further if you’re looking for exceptional work, clear costs, no BS. You won’t see commercials, because Jim doesn’t need to advertise. Won’t call anyone else, ever.
Called these guys over phone to ask about an estimate of gas plumbing service at my place. I got a very bad experience from a technician who was very rude. Very much disappointed on the way he replied. Would never suggest these guys for any one.
Jim is an extremely knowledgeable and experienced plumber. Had 2 slow drains that he repaired in a short time. He also gave me some tips to help me out in dealing with any future drain problems. I highly recommend his services!
Jim responds quickly with a keen sense of urgency and care. Whether it's a leak under the house that we weren't aware of or a simple repair that he has done many times over his career, he makes it better than new doing whatever it takes. Always call Jim Bertolino. Period.
IF YOU'RE LOOKING FOR UNBEATABLE CUSTOMER SERVICE, THEN CALL JIM BERTOLINO. WE CALLED HIM ON A MONDAY AND HE FIXED OUR PROBLEM THE NEXT DAY. IF YOU'RE HANKERING FOR GOOD OL' FASHIONED RESPECTFUL, AND PROMPT CUSTOMER SERVICE FROM DAYS GONE BY, THEN LOOK NO FURTHER! CALL JIM TODAY FOR A FAIR VALUE AND FAST SERVICE! YOU'LL NEVER HAVE TO LOOK FOR ANOTHER PLUMBER, BELIEVE ME!
Jim and his assistant, Carlos came out on a SUNDAY and replaced an outside hose bib that was leaking. His professionalism and the quality of their work was excellent. We will be calling him again.
Dave & Kathy Smith
Birit Trematore
7 years ago
Lukewarm water, no pressure and a leak in the kitchen. Jim and his son were over asap to check it out. They came back the next day with a new water heater, faucet and everything is working perfectly now! They are personable, and Jim explains everything very well. I can't recommend Bertolino and Son Plumbing highly enough for speed and immaculate work!
Chris Stewart
4 years ago
Same day service and finished in 20 min. Friendly and knowledgeable.
I called Jim up after I found a gas leak in my home. He was at my house within 2 hours or less. I was so pleased to see a quick response to my urgent call the same day. First off, he has a wonderful personality, and made me feel so comfortable in my home. He was very easy to talk to, and laid back. He took his time doing the job and was very thorough in every detail he made. I was beyond impressed. He also taught me a few tricks and tips, which made me feel even more pleased. I would highly recommend him to anyone looking in the area. He won’t disappoint. I will definitely be calling him back if needed. He is fantastic at what he does and truly has a passion for the business he runs.
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