Best Air Conditioner Installation in Virginia Beach VA

Conversation:

Me: Hello, I just had a quick question. I have galvanized steel pipes in use for the drainage lines in my crawlspace and I was wondering if you installed replacement piping on that.

Tidewater Plumbing and Heating: No, can't get to that now.

Me, after a second: It's not an emergency. I was just looking to get an estimate and see what the cost would be...

Tidewater Plumbing and Heating: (interrupts me sarcastically) Yeah, okay sir...

Me: *long pause* (in disbelief)

Me: *Hangs up*

Here's the thing: if you can't treat potential customers with a basic level of respect, don't pick up the phone in the first place.

We had some shingles come loose and contacted Mike for an estimate. He was quick to respond and well priced. I’ll definitely keep his number saved for the future!

Very professional, did a great job and provided us with useful information. Would definitely have Guy Smith do our preventative maintenance and repair if needed.

DO NOT use this company for water heater repair/replacement. They said they would call me with a confirmation they would be able to do the repair and never did. I had another company out and then they showed. When I called the office twice to resolve the matter, they pushed me off the phone and never called me back. On top of it, the repair didn’t fix the problem! They automatically charged me the repair cost and I still have a broken water heater despite them saying they would call me back to resolve it. They are not professional. Not trustworthy. If you’re reading this, do not use them. I hope my review convinces at least one person not to use them because then they can lose out on maybe the cost of the repair they unfairly charged me.

I am quite upset because Betty's name is still being used and they do not honor work that had already begun in North Carolina saying they have been taken over by Atlantic and Atlantic doesn't have a NC license. This unit cost $5.300.00 and we can't get a company in NC that will take over Betty's contract. We even paid for labor & parts to be good until 2021. We trusted Betty's and want to know why they can't acquire a NC license to honor their contracts if they are going to continue advertising. Where does that leave all the rest of the people that trusted them in N.C. I lived in Newport News all my life and referred Betty's to everyone I know. I can't even get Betty's Supervisor or owner to call back to talk to them. Help somebody!
We have been dealing with this over three weeks. The water of condensation falls straight through to the duck work and pulled it down. My husband is in his 80's and crawled under the house and saw what has happened. The drain is not clogged. The water just goes straight through. We shut off the unit so no more damage can be done. We don't want to mess up our warranty knowing this. Here is a warning to all residents in N.C.

Ronda was great helping me make my appointment easy. She has very positive energy. And sounds like she really enjoys helping people have the best experience when dealing with your company

The guys that came out were great! Very responsive team and a pleasure to work with!