Best Faucet Services Toledo OH in Toledo OH

Good service and prices.

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

Wonderful service. Zach was very knowledgeable and had my new water heater installed in less than 2 hours. The service from the women on the phones to the service installers was great. No complaints and would definitely recommend.

If I could give more than 5 stars I would! Fantastic company. I used Drain Master in July for a drain clean, they came out and did a great job. Well about 3-4 weeks later the drain backed up again so I called and explained the situation. All the owner said was “we will take care of it! I’ll be over there as soon as possible” And they did! Came out a few hours later and fixed the issue! I wish all company’s had customer service like this! I will be using them for all of my other properties.

rob is very professional plumber and did a great job installing our new tankless water heater highly recommend him

DO NOT USE THIS COMPANY!!!!! Rob Werner, Owner/Operator, came out on Thursday, August 8 to fix a plugged shower drain. Thought it was corrected so I paid $145 for call. That evening, the shower drain backed up again and I called him. On Friday, August 9, he promised he would be out and kept me waiting all day. Long story short, he finally showed up and determined it was more involved than he thought but did not have the proper equipment to do it because it was being used by one of his employees who was in Detroit. It is now Tuesday, August 13 and it is still not fixed. Jason, his employee, was to be here on Monday........NOT!!! I just finished a conversation with Rob; and he was argumentative, unapologetic, and rude saying that he thought Jason had come here yesterday. He so frustrated me with his arrogant attitude that I ended the call with an expletive I never use. Again, this company is a farce. Please do not use them. Rob has no concept what customer service is all about and needs to find another profession, one that requires no customer interaction.